I have ordered "Tracking ID: FMPP[protected]" on 19th June 2021 and the delivery date was 26th June 2021. But, now it is not delivered and changed to 28th June 2021. The status shows that the product is already in Mumbai.
As per the Ekart logistics tracking status, I could see that the product reached already the nearest courier point on 24th June itself. But, it was still extended for 4 days. i.e 7+2 = 9 days.
I called up customer care to check "when the order was just taking 9 days to deliver when I order a product from the seller, why it took an additional 2 days when the product is already in my city and near the delivery place".
To resolve these glitches (b/w Flipkart & Ekart) I have to wait till 30th May. I asked to escalate to the next level and he said, my next level would give the same reply. A lady named Bharti spoke to me and said it will be delivered by 27th June.
Not sure how Flipkart is recruiting such people and assigning them to customer care and supervisor departments. God save Flipkart with such employees in customer care support.
Aug 7, 2021
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
May 30, 2021
Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
As we having too. Much confusion