I had ordered Casio G-Shock watch (GW-9400-1DR) amounting to Rs.16, 993 on May 30, 2021. On May 31, 2021, the order was delivered. The outer package was intact but the inner package was in a dilapidated state. When I opened the inner package, I found that I was delivered a counterfeit watch! (Images attached for verification: Casio and G-Shock spelling on the watch is wrong)
Immediately I raised the return request on May 31st and yesterday (June 6, 2021), I was asked to send my Aadhar card for a third party vendor to authenticate and they have also asked me to sign a Consent form which states 'Lodging of FIR for the missing Mobile/Laptop'.
Flipkart is forcing me to share my confidential documents (Aadhar card, Voter ID, Driver's license) to process my return request. I do not want to share the documents to due to privacy risks. If the Seller and Flipkart have delivered counterfeit product, why are they demanding to share confidential documents for their own faults? Nowhere in their returns policy have they asked the customer to provide the ID proof to process the return request. So, why are they asking me to provide the same?
Also, why is Flipkart demanding me to sign a consent form to lodge FIR for a missing Laptop/Mobile? I had ordered for a watch, not a Mobile/Laptop.
Flipkart is causing me too much of mental stress and I've been waiting for a very long time for them to resolve this issue, but in vain.
I want Flipkart to -
1. Process my return request without sharing my confidential documents (Aadhar card, Voter ID, Driver's license, etc)
2. Send a replacement or refund the amount paid (Rs. 16, 993)
3. Send the correct consent form for the Wrist watch not for Laptop/Mobile if they want me to sign it.
Kindly help me out. All the images are attached for verification.
Aug 16, 2021
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your
CASIO G485 G-Shock ( GW-9400-1DR ) Digital Watch - For Men with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 16993/- has been completed on 11 Jun 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number (74332741163116223076241) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.