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Flipkart Complaints & Reviews

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Updated: Dec 9, 2025

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Your Query[protected]:40:29 )
Good morning,

Is there any way out ???

All communication is unanswered.

Can I speak to any senior most person from flipkart or else I will be forced to think other way out.

Regards

Himanshu
[protected]
Your Query[protected]:56:34 )
Dear sir,

Please refer below mails.
br...

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Address: Maha

My order ID: OD[protected]

I received the used product with missing items in it.
I want a new item,
I want replacement, NO REFUND, because flipkart doing this always, Cancelled order by themselves or send faulty product and then ask us to replace order in higher price.

How many times this is going to happen. Why would we give our money to FLIPKART to use for days and then again reorder

Aug 14, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 20, 2021

Flipkart Customer Care's response We will revert on it.

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Address: Flipkart Internet Private Limited Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034 India

Order ID - OD[protected] . I purchased a phone from Flipkart during big savings days through online payment and It was delivered to me on[protected].
At first day phone is working fine with no issues and second I noticed some touch lag and camera issue then I contacted Flipkart they that Technician will arrive and check for this issue they came and approved my phone for return then next day courier boy picked up my phone and don't given any slip or pickup successful messages and in evening courier boy called me and said that your phone can't be returned so I will return it to you I asked why? He said we can't match imei as product not turning on I said technician already approved but he denied then after four days he returned the product to me . And till now no proper response from Flipkart.

+1 photos

May 23, 2021

Complaint marked as Resolved

After waiting for 15 days they resolved my issue

Flipkart customer support has been notified about the posted complaint.

May 19, 2021

Updated by Personal Computer Courier boy cancelled my return request

Verified Support

May 20, 2021

Flipkart Customer Care's response We will revert on it.

May 21, 2021

Updated by Personal Computer Seller cancelling request again and again

Verified Support

May 23, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your realme X50 Pro (Rust Red, 128 GB)
with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 24899/- has been completed on 21 May 21 and should be reflecting in your account on 02 Jun 21. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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Website: www.flipkart.in

I ordered some vision ias study material from flipkart but they sent an ENTIRELY DIFFERENT order, i.e vajiram and ravi material, neither the product description was correct nor the pic as shown on the site. I immediately initiated a return for the order and they told me it would take about 10 days due to corona lockdown. NO response from the company for about 15 days and BOOM! my refund AUTOMATICALLY gets CANCELLED ! 🙌🏼 god knows why!! I called on customer care, a female representative on hearing my problem, instead of helping me, cut my call and further blocked me! A BIG TIME CHEAT COMPANY FLIPKART EATING MONEY OF CUSTOMERS! 😡😡😡😡😡😡😡

Aug 9, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 20, 2021

Flipkart Customer Care's response We will revert on it.

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I I'm Prasant Prusty. I'm recently order a product. Id -OD[protected]
Tracking Id- FMPC[protected]
there is two pictures.1st is I'm receiving yesterday.
but the original picture is second one.
You tell me one thing why I'm not return it. if i received a product which is wrong or different.
why my account is blocked ?
Reply me asap.
i want to return it.

+2 photos

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I have bought a Godrej Refrigerator (185L) from Flipkart, and it was delivered on 12th May .
The refrigerator delivered has two issues -
1. It is making some weird rattling sound while running and the fridge is shaking continuously.
2. Refrigerator light is not working and a green LED is blinking at the back.

On May12th I lodged a replacement request on flipkart for the same.
On the very next day a technician from GODREJ came to my house and checked the fridge and told that the compressor is defective it is needed to be replaced .
But he also said that he can't update the issue to Flipkart as he is not from flipkart.
So, I contacted Flipkart support for the same, they continuously told me that the status will be updated after 24 hrs automatically .
but the status was not updated even after two days. So, I contacted again to Flipkart Support.

This time I got a message that Technician visit has been scheduled for 16th MAY. But no one came to check.and they have rejected my return .

This is a kind of mental harrasment . There is no proper response from Flipkart customer service.

+1 photos

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 20, 2021

Flipkart Customer Care's response We will revert on it.

May 22, 2021

Updated by Deb002 Got no response from Flipkart yet

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I have bought a Godrej Refrigerator (185L) from Flipkart, and it was delivered on 12th May .
The refrigerator delivered has two issues -
1. It is making some weird rattling sound while running and the fridge is shaking continuously.
2. Refrigerator light is not working and a green LED is blinking at the back.

On May12th I lodged a replacement request on flipkart for the same.
On the very next day a technician from GODREJ came to my house and checked the fridge and told that the compressor is defective it is needed to be replaced .
But he also said that he can't update the issue to Flipkart as he is not from flipkart.
So, I contacted Flipkart support for the same, they continuously told me that the status will be updated after 24 hrs automatically .
but the status was updated even after two days. So, I contacted again to Flipkart Support.

This time I got a message that Technician visit has been scheduled for 16th MAY. But no one came to check.and they have rejected my return .

This is a kind of mental harrasment . There is no proper response from Flipkart customer service.

+1 photos

Jun 2, 2021

Complaint marked as Resolved

Flipkart Replaced the refrigerator.

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 20, 2021

Flipkart Customer Care's response We will revert on it.

Verified Support

Jun 03, 2021

Flipkart Customer Care's response We will revert on it.

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Address: Bangalore

I have ordered certain items and cancelled the order. The refund email stated that refund has been processed but it is still not credited to my account.

Please let the team check why the amount has not reached my account yet.

The Order ID is OD[protected] for Rs1511/-

+1 photos

May 23, 2021

Complaint marked as Resolved

Refund credited after 5 working days. Thanks!

Flipkart customer support has been notified about the posted complaint.

May 21, 2021

Updated by dshilpa It's been three working days and still the issue is not resolved. Please take the initiation of informing the bank team to credit the refund amount ASAP

Verified Support

May 24, 2021

Flipkart Customer Care's response We will revert on it.

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Address: Pashupati nagar naubasta kanpur pincode 208021

I ordered Lg w41 mobile phone... First it showed to be packed...now it is neither shipped nor packed...now what shuld be done..?

Flipkart customer support has been notified about the posted complaint.

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HI

This is Naveen Kumar B, This month 07-May-2021 i ordered one mobile amount in Rs 5449. but due to some problems i return back same product, but still now i am not getting money, so number of time i called to customer care he told me amount already credited, so pls rectify my complaint.

Aug 7, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

May 18, 2021

Updated by Basetty Naveen refund

May 18, 2021

Updated by Basetty Naveen Order ID: OD[protected]

HI

This is Naveen Kumar B, This month 07-May-2021 i ordered one mobile amount in Rs 5449. but due to some problems i return back same product, but still now i am not getting money, so number of time i called to customer care he told me amount already credited, so pls rectify my complaint.

Verified Support

May 19, 2021

Flipkart Customer Care's response We will revert on it.

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No one will contact me. I received a message that the address could not be changed and that this is my home address. This was not the first time the address that given in Flipkart was
Abin Babu
Inchananiyil (H)
Kochukarintharuvi p.o
Elappara
Kerala
India
Pincode 685501
The delivery agent is Ecom Express and my tracking id is [protected]

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 19, 2021

Flipkart Customer Care's response We will revert on it.

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Hello,
date of order -may/june/july/august 2020

i Had ordered the gear knob but i received a different product.
i couldnt returned it because there is no way to give it back, hence writing here.
hope you process my request and Refund my money!

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My product laptop was order in flip kart on May 5th and got shipped to on 6th of may . The expected date was on 11th MAY and got delayed.
Keep on calling to support team they just hold me and disconnect the call even seniors are very worst behave they have. They are asking the customer to cancel the product if they are not able to wait for product. Is this way how the customer should be guided?

Please As we are on COVID situation from WFH we need for laptop so that is why we order it right ?
why is your support team having this kind of behavior

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 19, 2021

Flipkart Customer Care's response We will revert on it.

May 19, 2021

Updated by lakshmidec1512 Hi Team

Can I get an update on my product ASAP ?

As I have been waiting more than a week for the delivery status.
Please let me know if I have to cancel the item at least if you guys don't have a proper Delivery team to sell the product .

As to be notified, we also have other Ecommerce applications, where we see they have a good support team and good customer service

I cannot wait till 20th of May and you guys exceed it again, without any reasons .In this COVID situation other Ecommerce applications make sure they satisfy their customer with good products without any delay.

Could you please reach out to me ASAP. And also have a good Support team going forward giving them good training well and then place it in the position .(especially the seniors in support teams)

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L

lakshmidec1512

May 19, 2021

Hi Team

Can I get an update on my product ASAP ?

As I have been waiting more than a week for the delivery status.
Please let me know if I have to cancel the item at least if you guys don't have a proper Delivery team to sell the product .

As to be notified, we also have other Ecommerce applications, where we see they have a good support team and good customer service

I cannot wait till 20th of May and you guys exceed it again, without any reasons .In this COVID situation other Ecommerce applications make sure they satisfy their customer with good products without any delay.

Could you please reach out to me ASAP. And also have a good Support team going forward giving them good training well and then place it in the position .(especially the seniors in support teams)

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My query is not resolved yet today is a last day for resolution no calls nothing to be resolved harassed is going on by flipkart I have my story in news24 and india news channels now Im taking big step regarding flipkart all high authority are involved now filling a case and expose all flipkart story in newspapers and channels help me to resolve otherwise you know what I will do.

May 19, 2021

Complaint marked as Resolved

I have all the proofs and you are marking issue resolved you guys are playing games with customers not resolved my issue and marking issue resolved you have not called me ones fraud is going on day by day now I will take big action and print my story in newspapers.

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Website: Flipkart.com

How do you feel when you order a red velvet birthday cake and you are delivered washing powder? Can you eat the washing powder ? This is how it is when I ordered Realme buds air 2 TWS and I get USB charger. It was so disappointing to open Flipkart cover as a birthday gift. I was so embarrassed in front of family on my son's birthday. Damn! The shops are also closed outside due to lockdown...else I would have got it from there for the occasion.

Can you replace the birthday boys emotions and avoid disappointment? You can never do that or compensate.
Act responsibly, never hurt anyone's sentiment by your fake product delivery. Please explain.

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 19, 2021

Flipkart Customer Care's response We will revert on it.

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P

prashant kadkol

from Mumbai, Maharashtra

May 23, 2021

Please revert how will you refund the birthday moment back and disappointment ? Please acknowledge you have made a successful attempt to harm the customer emotions.

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Dear Sir,
I'm Order a Mobile phone through e-commerce company Flipkart but i received different model of this Brand's Mobile So Immediately I Complaint to Customer support through call and mail but I don't receive any satisfaction response of Flipkart..Now Flipkart blocked my account.
I request to you please help me..I don't understand what can i do now ?!! I request again Flipkart team please look out my matter and resolve my issue as soon as possible..
Product- Redmi Note 10
Price- 16490/-
Order Id - OD[protected]
Invoice No- FAE[protected]
Attached all image proof of my contact Flipkart & Received Product.

+9 photos

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May 18, 2021

Updated by Gobardhan1990 My register number- [protected]
My register mail [protected]@gmail.com

May 19, 2021

Updated by Gobardhan1990 Please look out my issue sir please resolve soon.

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My account is blocked stating that high number of returns being detected. The high number of returns will be for whoom who have ordered high orders. They Didn't have mentioned anything like you can't return more than this much, so why was it blocked. I request you to please tell them to unblock the same. I am neither reselling product nor am i fraud.

Prince Nag
[protected]@yahoo.in
[protected]

+1 photos

Flipkart customer support has been notified about the posted complaint.

May 18, 2021

Updated by Prince Nag Firstly I need my account being unblocked followed by return approval and refund regarding the same.

Verified Support

May 19, 2021

Flipkart Customer Care's response We will revert on it.

May 20, 2021

Updated by Prince Nag Hi, I agree all the details you have provided in my previous grievance that why my account was blocked and refund of 3 products already provided. Now I want to how to unblock my account. As you have cancelled my remaining return request, so have you ever earlier notified that one cant return more than this quantity. If you have stated that earlier everyone should have followed that. The remaining product. Which i want to return having size issue for 3 of them and 1 of them i got different colour product twice but its return was rejected thrice saying courier partner saying delivery of product was intact.I agree that packaging was perfect but the product was of differemt colour of same brand. I have provided you requested details for same. So i want my all return request which was cancelled from your to accepted followed by refund of same. Also i need my account to be activated. And please dont give me same explanation which i am since last 4 days why my account was blocked and all return request cancelled. For this you have to notify to the customer earlier that you cant do this not by cancelling their request, account blocking and taking their hard earn money. I have provided earlier grievance snapshot too. Its not some free earn money in this pandemic. We are working in essential services so have some delicacy. So Actiavte my account, and accept my returns and refund my money. Also i have purchased multiple appliances, mobiles and electronic product in last few years which are in warranty so when i need their invoive where should i go. In email i have too much and its really impossible yo search from them. Everyone used to download their invoice from your application when required. Also i have paid one product from gift card of rs. 500 also whose return request was cancelled so i want that money too. So look into this with understanding the deepness of the situation. I am being your customer since 7 years. I have provided my UID and PAN card too as per your request even after that you do this. Its highly unacceptable. So please dont give same response as earlier why it was blacked and all. So provide solution.

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Address: Balasore, Odisha

Hello,

I've ordered a "USHA racer chrome 1200 mm Ultra High Speed 3 Blades Ceiling Fan (Rich Ivory, Pack of 1)", on 12th May 2021. And the product delivered today on 17th May 2021, but Only 3 blades there in package, nothing else.

Dear Flipkart, How can Ceiling fan run without Motor. Only 3 blades are enough?

this is the 2nd time I am facing such issues with Flipkart. Fedup. Can't understand what is the solution for this.

Flipkart customer support has been notified about the posted complaint.

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I recently ordered a haier refrigerator from flipkart and it was delivered on 09-may-2021.

On 10-may-2021 the installation guy came and told that the door gasket has an issue so it wasn't closing properly. He suggested to get it replaced. I requested flipkart for replacement on the same date.

Asper flipkart policy again they arranged a tech visit on 13-may-2021 to confirm about the defect in the product. But suddenly on 13-may-2021 they cancelled the tech visit without intimation and said it was a technical issue when i called them afterwards.

on 14-may-2021 they created another replacement for same order and taking that date as reference for replacement they mentioned to wait till 25-may-2021 for product to be delivered. For this also on 23-may-2021 tech visit to be done as per their policy.
For a middle class person, paying around Rs.20, 000/- and waiting for more than 15 days to get proper product is very pathetic, in fact for anybody.

Especially flipkart providing very pathetic service which are more seller favor and due to that customers are facing so many quality issues on product and their services. From 13-may-2021 i calling them every and in vain.
They say customer to bear till the date they mentioned if it takes 20 days time to resolve. They don't guarantee about what happens afterwards also likewise in may case, they cancelled the replacement on 13-may-2021 and rescheduled to 25-may-2021.
i want the replacement on or before 19-may-2021.Otherwise, i am demanding extra rs10000/- along with the refund amount for taking so much time for replacement and cheating customer with by changing replacement delivery date of the product which caused the delay of 15 days from actual date.

+3 photos

Aug 8, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 18, 2021

Flipkart Customer Care's response We will revert on it.

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Address: Delhi

We made a transition please refund my amount

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