With Reference to Order No. OD[protected] against Invoice No: FADD0K[protected] Invoice Date:[protected], 11:14 AM, I would like to inform that I have Purchase Kutchina Autoclean Vista Chimney 60 cm 1000 m3/hr Push Button Auto Clean Wall Mounted
Chimney Autoclean Vista Auto-Clean Chimney 60
cm 1000 m3/hr Push Button | yn-1023 | 10 day
Replacement Guarantee ** from flipkart, As per Product Specification it was mentioned that the Speed Level is 3 but after receiving the product it showing that the speed level is 2 instead of 3, Now as per details mentioned in the invoice I want to replace the product. After contacting the customer care they are now giving the option of return instead of replacement, we are attaching the relevant documents for needful action and perusal.
Apr 1, 2021
Complaint marked as Resolved With Reference to Order No. OD121229665013511000 against Replacement Invoice No: FADD0K2100000944 Invoice Date: 23/03/2021, I would like to inform that I have place a Order for Kutchina Autoclean Vista Chimney 60 cm 1000 m3/hr Push Button Auto Clean Wall Mounted, Engine Power: 150 W, Speed Level :3 and which MRP Rs. 19990.00
As per Replacement Invoice Item Description :
Kutchina Autoclean Vista Chimney 60 cm 1000 m3/hr Push Button Auto Clean Wall Mounted Chimney Autoclean Vista Auto-Clean Chimney 60 cm 1000 m3/hr Push Button | yn-1023 | 10 day Replacement Guarantee **
As per Product Specification it was mentioned that the Speed Level is 3 but after Replacement materials receiving same product, not seller wrongly model again send. it showing that the speed level is 2 instead of 3, Engine Power 180W instead of 150W and MRP Rs. 18990/- instead of Rs. 19990/-
We request you to please again replacement our materials and send actual as per Product specification as on urgent basis.
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2021
Flipkart Customer Care's response We will revert on it.
Apr 13, 2021
Updated by T Ray THIRD TIME SAME MATERIALS RECEIVED
I hope the seller is joking with me as because seller is sending wrong material again and again it is third time, I am getting the wrong materials. details as under:
With Reference to Order No. OD[protected] against Replacement Invoice No: FADD0K[protected] Invoice Date: 23/03/2021, I would like to inform that I have place a Order for Kutchina Autoclean Vista Chimney 60 cm 1000 m3/hr Push Button Auto Clean Wall Mounted, Engine Power: 150 W, Speed Level :3 and which MRP Rs. 19990.00 As per Replacement Invoice Item Description : Kutchina Autoclean Vista Chimney 60 cm 1000 m3/hr Push Button Auto Clean Wall Mounted Chimney Autoclean Vista Auto-Clean Chimney 60 cm 1000 m3/hr Push Button | yn-1023 | 10 day Replacement Guarantee ** As per Product Specification it was mentioned that the Speed Level is 3 but after Replacement materials receiving same product, not seller wrongly model again send. it showing that the speed level is 2 instead of 3, Engine Power 180W instead of 150W and MRP Rs. 18990/- instead of Rs. 19990/- We request you to please again replacement our materials and send actual as per Product specification as on urgent basis.
