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Flipkart Complaints & Reviews

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Updated: Dec 15, 2025
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S
Sai_vamsi
Feb 23, 2021
Jun 23, 2023
This thread was updated on Jun 23, 2023
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Cancellation of order without my consent

I have ordered poco M2 pro mobile from flipkart on 17th feb 2021after two days early in the morning the order got cancelled. when i reached customer support for the cancellation details they told me that i have requested to cancel but i didnot cancelled it. again i have ordered the product and next day again my order was cancelled at the same time as the other day which is early in the morning. again the reason they told me was it was from...
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Divyam0028
Feb 23, 2021
Resolved
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Resolved

Address: 14/14 Pragati Nagar, Ujjain ,M.P.

I have ordered mobile phone using my debit card ([protected]) on(Flipkart)
4th-Feb-2021 and the amount is Rs.15, 499 but due to some reason i’ve cancelled that order.And its been more then 15 days Now according to Flipkart the amount was credited into
my account with the Refund Reference number : 1720301103510472427310. And they are
asking me to submit the “Chargeback Form” to bank. But Bank denied it as the amount is not credited into my bank account
I am attaching Image of Flipkart reply, and my bank statement from[protected] to[protected], As you can check the amount(15499) reducted two times and not get credited
Please help me with the solution ASAP.
+3 photos
Feb 25, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2021
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We're writing to you about your
POCO X3 (Cobalt Blue, 128 GB) with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 15499/- has been completed on 04 Feb 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number (17203011035104724272310) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
Feb 25, 2021
Updated by Divyam0028
No, I had word with bank the amount was not credited to my bank account. And they are not able to take the complaint they are diverting me to contact flipkart as I've attached the account statment you can check the amount is not credited into my account so flipkart must refund my amount and can file case against bank and take back the money if it is confirmed from the seller, It is not my duty to go to bank everyday i've very busy schedule instead of that i've gone to bank many times and they can't help it .
Verified Support
Feb 26, 2021
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We're writing to you about your
POCO X3 (Cobalt Blue, 128 GB) with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 15499/- has been completed on 04 Feb 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number (17203011035104724272310) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
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    tanniroy
    from Hāora, West Bengal
    Feb 22, 2021
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    Address: 17 Bagmari lane BRS 10

    I Chiranjit Roy mobile no [protected] purchase A Sumsung F41 Mobile 23/01/21 day after I facing software problem I Am compline many time but not resolve my problem 9/2/21 I check my mobile totally Ded thin I call & lunched complain 56 time and gate refund mail 5 times but still not solve my problem I need necessary action very urgent basis.

    Thanking you,
    chiranjit Roy
    [protected]
    +2 photos
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      umeshpachouri0
      Feb 22, 2021
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      I ordered 2 iron box and received only 1
      +1 photos
      Flipkart customer support has been notified about the posted complaint.
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        S
        Sujasaneesh
        Feb 22, 2021
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        We have puchased mi led tv4 PRO138.8(55) from flipkart. The invoice no is 297800, order date16 may 2019, order no[protected].Now a days the display is full of horizontal lines and clarity is not good also.
        Flipkart customer support has been notified about the posted complaint.
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          Priyanka Parashar
          Feb 21, 2021
          Resolved
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          Resolved

          I am a genuine customer of Flipkart from so long
          Recently due to corona I shopped many dress from Flipkart rather than traditional offline shopping
          Out of received dresses most didn't matched with product I ordered, so I placed return
          Inspite giving me solution they blocked my account
          I got loss of lot money
          Kindly help
          Feb 22, 2021
          Complaint marked as Resolved 
          They sent a mail to me Dear Customer, We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 24 Feb, 9:00 PM. Thanks, Flipkart Customer Support After this mail they blocked my account without intimation [email protected] this is the email I'd from which I got above mail
          Flipkart customer support has been notified about the posted complaint.
          Feb 23, 2021
          Updated by Priyanka Parashar
          I was genuine customer of Flipkart from so long
          Because of corona I completely switched from traditional shopping to online shopping
          Recently in past 60 days I order more than 50 items from Flipkart, out of which many of them are defective or wrong products
          When I tried returning them they disable my return section
          After placing complain they blocked my account
          I got loss of money in thousands
          Moreover I purchase all household items from Flipkart
          Although they had given pathetic and disappointing customer service to me

          Flipkart guys should stop writing easy returns

          And logically to avoid fraud you can place terms and conditions that maximum you can place this much number of orders per month to avoid your doubt of reselling

          And to analyze returns are fraud or not
          You can at least cross check by asking images of defective ones

          Moreover they should mention in return policy that if you receive more defective products than they can't be returned from your end bcoz high returns not allowed in Flipkart
          Verified Support
          Feb 24, 2021
          Flipkart Customer Care's response
          Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
          Feb 24, 2021
          Updated by Priyanka Parashar
          My account is blocked and I have following order defective for which I am unable to place return

          Order Id. OD[protected]

          This product is having hole

          For reference check attachment

          Mar 05, 2021
          Updated by Priyanka Parashar
          It's been more than a month
          Flipkart isn't able to solve my issue
          You guys loosing trust of your genuine customers

          OD[protected]

          OD[protected]

          OD[protected]
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            S
            Siddhant Yadav4149
            from Panvel, Maharashtra
            Feb 21, 2021
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            I have returned a book and demanded refund.
            Refund was dated on 18/02/2021 but it didn't receive till now and Flipkart is saying that it is being transferred by seller.
            Flipkart customer support has been notified about the posted complaint.
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              Sujasaneesh Suja
              Feb 21, 2021
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              We have already purchased mi led tv on 16 may 2019.invoice no297800, order no[protected]order date 16may 2019.Now a days display is not perfect due to parrallel and horizondal lines on the screen.
              Flipkart customer support has been notified about the posted complaint.
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                S
                Feb 21, 2021
                Resolved
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                Resolved

                Address: VILL- TEGHARI BISWASPARA, P.O- RAJPUT TEGHARI, P.S- RAGHUNATHGANJ, DIST- MURSHIDABAD, PIN- 742213

                03/02/2021
                In display problem (defect), POCO X2 MOBILE . Order id - OD[protected]..
                I have 5 time complaint but there are no responsibility in this mobile .
                complaint number in flipkart - I)[protected]
                ii)[protected], iii)[protected], iv)[protected], v)[protected]
                contact no- [protected], [protected]
                email id- [protected]@gmail.com
                +4 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Flipkart customer support has been notified about the posted complaint.
                Verified Support
                Feb 24, 2021
                Flipkart Customer Care's response
                We will revert on it.
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                  Akrati dubey
                  Feb 21, 2021
                  Resolved
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                  Resolved

                  Actually I ordered the fast-track smart band on 12 Feb and it was about to be delivered on 15 Feb..but the delivering agent (neeraj Dubey, mp zone, bina) delivered my product to someone else and now he is not ready for the compensation..I called him many times but he putted me on the block list
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 24, 2021
                  Flipkart Customer Care's response
                  Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
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                    M A X I M O
                    Feb 21, 2021
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                    Address: Bhubaneswar, Odisha
                    Website: ekart.in

                    I have ordered a face cream from Flipkart and that was delivered today on 20 feb 2021.After the product got delivered the delivery boy named SUSANTA RANJAN NAIK started calling to my number repeatedly without any reason and disturbing me like a hell.please take immediate action regarding this.
                    +1 photos
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                      Anand2001
                      Feb 20, 2021
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                      I bought a 3 seater sofa from flipkart on 18th October worth 15990 they said that i will get the refund by 22nd oct 2020.But till today (20th feb 2021) I haven't received the refund. They given me a refrence number and asked me to contact the bank. But the bank is also not helping me.

                      Refund refrence number[protected]
                      +2 photos
                      Flipkart customer support has been notified about the posted complaint.
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                        Akshaylegend07
                        Feb 20, 2021
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                        I have lost access to my of old flipkart registered mobile number because of which i am unable to recieve OTP on my previous number and hence i cant update my account to new number. Please help me @flipkart
                        Name: Akshay Legend
                        Registered phone number: [protected]
                        email id: [protected]@gmail.com
                        New phone number: [protected]
                        Flipkart customer support has been notified about the posted complaint.
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                          Mohammed Mujaheed
                          Feb 20, 2021
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                          We recently purchased red mi 8 from Flipkart that phone before already used someone when I am received from Flipkart that phone display is totally dead my brother also totally depressed if resolved this means I have evidence to that is used someone mobile pl do needful otherwise I will take action against to Flipkart
                          Flipkart customer support has been notified about the posted complaint.
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                            SUNIL KUNCHERIA
                            Feb 20, 2021
                            Resolved
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                            Resolved

                            Sir,
                            I ordered a foldable cycle from your site and I got a damaged one and requested for a replacement. I got the replacement after 1 week that also damaged one than the previous one. Pictures taken of the damaged cycle attached. Either I need the product within one or two days or cancel the order and take back your product.

                            Order ID: OD[protected]
                            Replacement ID:[protected]

                            Regards
                            Sunil
                            +2 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 20, 2021
                            Flipkart Customer Care's response
                            We will revert on it.
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                              SM Jagan
                              from Hyderabad, Telangana
                              Feb 20, 2021
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                              Address: Tamilnadu

                              Hello Flipkart Team,

                              I am a Flipkart Plus Member and I am using this account more then 7 Years.

                              My name: Jaganathan M
                              My registered email id: [protected]@yahoo.co.in

                              Flipkart team, please read this points:
                              * Happy to say, I am more interested to order from my account and I would like to say for this COVID-19 period ordered many products, nearly more then 3Lakhs.
                              * Then also my account is locked, but concern team should they didnt check my order history properly.
                              * Issues on some home appliance products, So I have to replace the products, but that is not available in sellar side. And I have raised the request and get my refund amount.
                              * Everything is done properly in flipkart side, but I don't know reason, my account is not able access now.

                              Facing below issues in flipkart:
                              Flipkart account not able to access on 5thFeb'21. I am continually spoken with more then 30+ customer care team members. But no one resolve my issue
                              One month before I have raised one more issue my registered mobile number is not yet updated in my account, that issue also not yet resolved.
                              So totally 2 issues,
                              1. Registered mobile no is not yet updated in my account
                              2. My Flipkart account is blocked(registered email id: [protected]@yahoo.co.in) - Dont know the proper reason.

                              Regarding these issues, I have sent mail through [protected]@flipkart.com also. Not a one time, 3 times have a sent, till now no response for that mail, really too bad :( :(

                              Note:
                              1. While discussed with every customer care person, simply raise the concern to Particular department. They will resolve your issue within one or two days. But no one given proper updates till now and mail also.
                              2. Most of the customer care persons cheating with customers, Simple they are putting hold, after that wont respond. Like that I am waiting more then 1hrs in the call itself for many times.(Happened for more then 5 times like that)
                              3. Most of the customer care team they dont have proper knowledge
                              4. Because of these type of customer care peoples only, flipkart get more negative feedback.
                              +1 photos
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 20, 2021
                              Flipkart Customer Care's response
                              We will revert on it.
                              Feb 26, 2021
                              Updated by SM Jagan
                              Thank you so much for your quick reply. After I saw you message, I am more happy and I hope my problem will resolve as soon as.

                              Very very humble request. Again i need to access my flipkart account with same email id. ([protected]@yahoo.co.in)

                              This is my very humble request for the concern team. Please check my order history and come to know how many transaction done on this email id. So Please Please...🙏 Unlock my account...🙏

                              I Love flipkart, in my neighbour circles to motivate online orders through flipkart.

                              Filpkart concern till now didn't consider my request. I don't know why these many requests raising daily, till now no one respond with proper information.

                              Past 20 days keep on following to customer care team about my account lock issue.

                              I hope all my issues resolve quickly for here. Still 100% believe flipkart only.
                              Verified Support
                              Feb 26, 2021
                              Flipkart Customer Care's response
                              Hi,

                              We'd like to let you know that post validation our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login into your Flipkart account.

                              Your kind understanding is appreciated.
                              Feb 26, 2021
                              Updated by SM Jagan
                              Hello Team,

                              "unusually high number of returns in your purchase history."

                              First of all, understanding my issue for the specific concern team. I didn't done for few orders, I have done lot of orders(all type of Home appliance including Groceries also). Some orders got damaged products and products also not delivery issues. But flipkart concern team consider these type of issues for unusually high number of return in my order history like that means. that is not correct reason to block my account.

                              One of customer care person told, send your ID PROOF for [protected]@flipkart.com with your issues. They will resolve your issue as soon as, but till now I didn't get single response for that concern team. (I have Sent mail 3 times for this email id with my proof).

                              Keep in Saying and requesting unlock my account, I need to continue my service with Flipkart, Eagerly waiting for my account able to access it again. Please consider and go through the entire mail, explained very clearly what are the issues are there in my account.

                              Hopefully solving my issues and I will login again with my registered email id([protected]@yahoo.co.in)

                              Actually concern team hurting the Flipkart Plus members good relationship with Flipkar applications.

                              Many ways trying to connect with flipkart, but no issues. They didnt check properly what is the issues in my account.

                              Waiting for good reply for your side.

                              I have more kind o[censored]nderstanding with flipkart applications. Thats why Keep on following flipkart to "Unlock my account"
                              Mar 08, 2021
                              Updated by SM Jagan
                              Thank you so much Flipkart and customer.

                              No one give proper information for my concerns. Here after i wont refer any one for flipkart order and I am also not place any order through flipkart. Till now the concern team didnt consider my order history(Lot of orders are placed in my account([protected]@yahoo.co.in) and Unlock purpose I have sent mail with detailed information and attached the Aadhar Card Id proof also. Around one month before. (Attached screenshot for how many times sent email to flipkart)

                              I didnt get any single response for that mail.

                              Anyways thanks...

                              Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details from the shared information. Request you to share the registered email ID in order to assist you further. Hope to hear from you soon.
                              SM Jagan's [Complaint's author] reply, Feb 26, 2021
                              Hi Team,

                              Register email id:
                              [email protected]

                              My account is blocked, please unlock my account, this is the information written clearly in above.

                              Please see the above information..

                              Please please unlock my account and I have attached screenshot for your reference..
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                                BhargaviAG
                                from Thaiyur, Tamil Nadu
                                Feb 19, 2021
                                Resolved
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                                Resolved

                                Date of incident : 19th Jan 2021

                                Client number : [protected]

                                full description of the incident :
                                •Order was placed for LG washing machine and Haier Refrigerator and on jan 9th and delivered the product on Jan 19th.

                                •Both products turned out to be damaged, for washing machine as we turned it ON the water started coming out (internal water tank has been damaged).

                                •For the refrigerator, we couldn’t even open the door.

                                •We have placed a request for refund on jan 21st. And they have been delaying in providing refund.

                                •They initially asked to wait till Feb 3rd, then feb 4th, then feb 7th and then feb 18th, and then feb 23rd.

                                •And now as the return pickup could not be done before 18th, they have cancelled the return request from Flipkart side even though we did not request for the cancellation.

                                Desirable resolution of the complaint : refund
                                +6 photos
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 20, 2021
                                Flipkart Customer Care's response
                                We will revert on it.
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                                  Moon Naulak
                                  Feb 19, 2021
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                                  Website: Flipkart

                                  I order it on the first sale that is on 12th February noon. The promise delivery date is today i.e 19th February. My item has not even been packed till now. I order it on first sale because i want it before majority have it. Now i am the least among the first sale order group. Please, i need it soon. I saved all my money and borrowed some to my friends for this product.
                                  Flipkart customer support has been notified about the posted complaint.
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                                    Devendra_12
                                    Feb 18, 2021
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                                    Address: Village Daga Bargawan Block Deosar district Singrauli MP 486886

                                    My self Devendra kumar Sahu i ordered a product (SUTARIYA BROTHERS Astir 900 ml Bottle worth rs. 900/-) from Flipkart on 26 November 2020. But my product was totally defected so i returned my Bottle on 8th January 2021 to Flipkart. I claimed for refund to flipkart so flipkart send me a message for initiating refund that they had initiated my refund on 8th February 2021 at 04:31pm, but yet i didn't get any message from my bank that for any transaction for rs. 900/- i called to flipkart and they provide me a Reference no. 17203011019102789573721for my transaction. I called to my bank "union bank of india" they said there is no transaction on that date after that again i called to flipkart and discussed with this problem they advised to file charge dispute, so i want to do charge dispute file.
                                    Flipkart customer support has been notified about the posted complaint.
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                                      Afaq09
                                      Feb 18, 2021
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                                      Website: www.Flipkart.com

                                      I want to change my mobile number on Flipkart as my previous one was stolen, and when I tried to change it, then it is submitting the otp to both my old and new mobile numbers
                                      I can't update my mobile number because of it, please send a solution for this
                                      My Flipkart account name is Afaq Ahmad
                                      Registered email id - [protected]@gmail.com
                                      Previous mobile no which is lost : [protected]
                                      Flipkart customer support has been notified about the posted complaint.
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