Flipkart Complaints & Reviews

I bought a product from a flipkart. It had software issue. So I applied for return, my return was accepted initially. My product was already having a stretch at the back but delivery agent rejected pickup under the category product mismatch. Later I complained about it in flipkart customer service team but they initially sent me a message that return will take place after 4 days but after 4 days my return was cancelled automatically. I was very frustrated because I pursuaded the flipkart team by talking for 1 hour everyday. After that, I again complained this time I got a pickup message but pickup didn't take place instead pick up was cancelled for the third time again under the category of product mismatch. I have never had such bad experience. I need a resolution

Purchased a tv with details
Order ID - OD[protected]
Nokia 139 cm (55 inch) Ultra HD (4K) LED Smart Android TV with onkyo sound(Rs. 40, 000) with a 3 years complete protection plan(insurance)

Tv got accidentaly damaged after 3 months
Flipkart giving 50 % refund and not repair stating that the part is not available whereas the technician visited and told that the part is very much available
Please...

We ordered a reebok shoes( order id-OD[protected]of price 3189₹ . On 4th fabruary which is delivered me 8th fabruary. That shoes are unfit my foot and needs larger size than that. So we create return request because there was no option in replacement. And reorder same product but larger size. But sellar (Tayab munch fashion) are cancle twice the return request to giving reason that package are delivered intact. We contact coustmer care of flipcart but thary are unable to solve my query.

This is to bring your kind notice to close my Flipjart Pay later account associated with this email id.
If the issue is not resolved within the next 7 days i will take it up to consumer forum and raise complaints not even that I will share all the recorded calls with your customer care with screen shots.
This is a real harassment you people are doing . I have attempted to close the pay later account number of times but it is not working.

Take actions from your end orelse I will take my steps.

Regards
Parna Ghatak

Dear sir/madam i purchased avita liber ryzen 5 laptop from flipkart which was deleiverd on 24 jan 2021 but i found its finger print sensor is not working and is bettery drainig so quickly so i requested for replacement ..7 feb tak mujhe replacement mil jana chahiye tha ..but no pickup unhone kaha ki apko haryana mai warehouse tak product pahuchana padega but i refused .on 8 feb they cancelled my replacement request and again initiated according to this mujhe 15 feb tak replacemnt milna tha but on 9 feb they again cancelled my replacement request now i dont know when it will be replaced ..mai call karta hu every time customer care executive kehta hai ki aap wait kijiye 48 hr me resolution milega abhi tak koi resolution nahi mila
my Replacement ID:[protected] my name is mohit mahor

I've placed an order for laptop Msi gf65 thin 9sd after the payment of the order it's getting cancelled on its own...I don't think my cancellation is valid the customer care has forwarded this query to Flipkart team twice but no one called/reached me whatsoever please fix my issue

I purchased a phone by exchanging my old phone. But now when I returned my item I still haven't received the refund for my exchanged phone.they told they will provide it in gift card yet it's been 2 weeks I still haven't received money

Ordered a Hisense 411 L Frost Free Double Door 2 Star (2020) Refrigerator (STAINLESS STEEL, RT488N4ASB2) on the 27/01/2021, which got delivered on the 30/01/2021 evening.

Order Number - OD[protected]

The installation took place at night on the 01/02/2021 by technicians. We noticed the next morning that the fridge was not cold at all and the food items spoiled. At this point the freezer was working fine. Reported the problem to flip kart and asked for a replacement if it cannot be fixed by a technician visit as required by flip kart under the 10 days replacement policy.

1. First technician came and checked the unit on the 04/02/2021 and found the temperature to be -7 for freezer and 16 for fridge

He then commented that for the fridge to be cold the freezer needs to be set to 2/5 and the fridge should be 7/7. This did not make sense to us and when informed flip kart customer service they also said this is wrong and the temperature was well off the recommended refrigerator temperature.

2. Second technician came on the 05/02/2021 who also checked the unit for hours and said something is not right and that he will report back to flip kart

3. Flipkart then send another technician saying need more details

4. 3rd technician visit on the 08/02/2021 who came in the evening and again spent hours and found that the compressor was tripping and said he will post the findings to flip kart, at this point he had unscrewed things etc to check the fridge and also said that flip kart want him to check the pcb circuit boards which he will need to remove compressor etc and takes long time

5. Contacted flip kart again who said need further checks to be done and need to send another engineer

6. Contacted flip kart on 09/02/2021 who said engineer is on other jobs and will need to postpone for 10/02/2021 before they can do a replacement.

Overall, so must disgusted and unhappy and frustrated with the flip kart customer service

1. The FDA recommended refrigerator temperature is 4 degree Celsius for fridge and -18 degree for freezer, this can be found on other manufacture websites as well

2. This is a brand-new product with clear fault so really annoyed of the number of technician visits required to confirm and issues

3. This again was requested for a replacement under the 10 days replacement policy but what currently happening is a warranty repair process

4. Believe this is a breach of consumer act and any replacement policies

5. Why should a customer have to deal with a faulty product and with technician dismantled a brand new equipment which should have been replaced under the selling policy of flip kart

6. Given the weather a refrigerator is an important and integral part of any Indian family we already had so many food products spoiled because of the faulty product

7. To have 4 technician visits to confirm and issue and get a replacement is crazy and not customer friendly at all for a brand new product.

Thanks

Hi Sir/ Madam,
I purchased Prestige Induction cooktop Pic 20.0 - 1200 watt
Induction Cooktop Black.
I dont know that this product can be use only for Steel vessels. I raised a request for return but the request cancelled by flipkart and the mentioned remarks is "seller not accepting".
The Induction cooktop works for steel vessels information is not mentioned in the flipkart catalogue page.

Here i am losing my money also it is not useful for me. If i want to use this Induction cooktop i have to purchase steel vessels worth of Rs.5000 - Rs.6000

I can't bear the much amount. I would like to return this product and also expecting my money refund.

Please help me.

Flipkart catalogue URL: https://www.flipkart.com/prestige-induction-cooktop-pic[protected]watt/p/itm3240...⇄

Order ID: OD[protected]
Ordered Date: 1st Feb 2021
Flipkart catalogue page screenshot file attached with this application.

Thank you.

I order boAt Airdopes 402 Bluetooth Headset from flipkart order no. OD[protected]
Flipkart seller sent me empty box ..I request to refund

I added a thing to my cart and decided to order it the next day. But as i opened my cart to order it it said out of stock for my location. So i decided to buy something which is available. Then everything literally everything says not deliverable. Why ?
Pin code of my area is 131301

I Want to file a consumer harrasment case. Plz review attached two screenshot and see the details of order date, delivery date and again postponed delivery date, you can estimate how you are doing your business and how you are treating your valuable customers. You don't want to get deliver the ordered items to customers and you want customer should cancel the items by itself due to latency in delivery. Customer service is also very pathetic and no one want to resolve this query. I ordered my mobile on 26 Jan and today is 8 Feb means 13 days are already over and there is no information where is my product. Also I ordered one spin mop on 30 Jan and it was supposed to be deliver by 6 Feb but its has been delayed for one more week means 13 Feb... Plz note down this my all last time shopping from your flipkart, I would love to shop from amazon.
One day flipkart will loose the business for sure...

I ordered Yonex Astrox 99 for 15019₹ from flipkart. After unboxing i got broken badminton racket i requested to return this order but flipkart cancelled my return and blocked my account. And i trying to reach them but always saying that we can not do anything for this. Please pickup.this and provide my refund as soon as possible. My order id - OD[protected].
Incident Id - IN[protected].

Courier AWB No[protected]
Order id OD[protected]
My mail komaliuppalapati [protected]@gmail.com
Please reslove this issue

I had booked a flight ticket with reference to the booking ID ff[protected] on Feb 2020 for my travel from Bangalore to Kolkata but due to Covid restrictions the flight got cancelled. I am waiting for my refund since then. Following up with the Travel Desk care teams over calls and mails but still no update from the Flipkart regarding the same

Sir,
I had bought an mi notebook 14 from flipkart on 26 january . But on 31st of january. I observed an annoying sound from backwards in this MI laptop. I am not having any problem with the working but the sound is very annoying sound(sparkling sound) in the laptop. next 3 months are ver impotant in my life(12th boards) and dont want any loss of time so please do needfull fast help me with this problem.like replace or some kinda other solutions.
THANK YOU

I ordered Yonex astrox 99 badminton racket from Flipkart for 15 thousand rupees, and I received broken racket, I requested to return the order but Flipkart blocked my account and denied to return. Please refund my amount.

I order FasTrack men watch By flipkart.
But i received not working watch many time i contact Flipkart customer support to return watch provide me my refund.But every time they received my return request and at last they blocked my account saying due to high return your account is blocked i contact them for 1month but they not provide me my refund.
Plz help me to get my refund AND They block my account plz provide me my refund

I order boat rockerz 235 wireless headphone on 6january2021 by flipkart with order number[protected]
I contact Flipkart support for 3week but no resolution received.

Requested for return but received message that seller is unable to fulfill request

To help you with your return request, please share a copy of either Aadhar (both sides) or PAN card by replying to this email within the next 48hours . Please ensure that the information on your photo ID should match the details on your recent order(s).

We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.

“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”

When the product was bought, no ID proof was required but now that they have sent wrong product and i want to return it, Flipkart is asking for ID proof. This is a complete breach of privacy. All my accounts are connected to my Adhaar and PAN card.
I share documents but again they not provide me my refund
Plz help

1- I Had try to book 2usb data cabel whoes cost is 198 on 19 Jan 2021 Time 07:44am . After completing the payment the order is not booked and i don't get any order id but the money is debited and send to Flipkart upi address. The screenshot is attached.

2- Again I had try to book the order whoes order id is- OD[protected] at 19Jan 2021 Time 07:47am. (Screenshot attached) But due to some reason i have cancelled the order. But i don't get the refund. After contacting the customer care the said that your refund of Rs 99 is completed. But when I contact to bank they said there is no refund from Flipkart to your account. & On other hand i don't understand why Flipkart Refund only 99Rs. While the product is of Rs198.

But after 6hrs I get my refund of First order whoes Balance was deducted but the order was not placed at 14:18 19 Jan 2021. Screenshot attached.

Now I am try to contact customer care but the put my call on hold and after few minutes the disconnect the call.