Flipkart Complaints & Reviews

I am a very old customer Flipkart.In the Diwali Offer I bought a Poco M2 Pro Mobile on 4th November.When I called the customer care, they told my order was damaged in Bangalore.After that I didn't get any clue on my order.I didn't get any notification on the damage of my product.On 23rd November I called Customer care, they told that I should cancel my product.They told me to book again in the price ₹14, 999 but when I bought it first the price was ₹11, 999.So, I should be allowed to buy it in the same price.I was harrassed a many time by the flipkart.My money was taken away on 4th November.But I still didn't get my refund or any notification.

I ordered an Apple Airpods Pro with Wireless Charging Case from Flipkart on 11/11/2020 at ₹17989.

My order ID is OD[protected]. The delivery agent was Ekart.
The seller was TrueComRetail, but the seller mentioned on invoice is 'Sane Retail Private Limited'. The product was delivered on the after noon of 22/11/2020.When I opened the box I found that it was empty. AirPods Pro and the charging cable was not in the box. I immediately lodged a complaint and requested for a refund by speaking with Flipkart customer care. Tried to contact Ekart but couldn't connect so left a negative feed back mentioning the issue details on the feedback link received from Ekart. I have called the customer support twice but the reply was that they are working on it and I need to wait till 4th December. There were no details shared on what is their process and what they are working on. The product was delivered around 3:20 pm but I recieved the last 'Product Delivered' text from EKart at night 7:58 pm and was updated on flipkart app as 'delivered'. The product was delivered at around 3:20 pm, I opened the product after the delivery and found product missing from package, immediately the complaint was lodged for refund at 3:29 pm.

On Flipkart app, the refund request shows it is pending for approval and I'll be contacted by Flipkart within 72 hours (going to be completed at 3:29 pm today). Till date I have not received any call back from Flipkart. I have no clarity that how my refund shall be processed and whether it would be even processed or not. So I am filing this complaint to save the loss of my hard earned money. As there are many similar cases on internet where the people lost their money, and I don't want to be the victim like others.

My concern is genuine and I am ready to take all necessary measures, but seek your support to save my loss.

Please look into the matter urgently and help me with the resolution.

Thanks

Order ID - OD[protected]

I have purchased kodak 43 inch TV durring offer period. I have got discount as per offer. This product has 10 days replacement policy. Installation person has taken video of faulty display and triggered replacement, but seller is denying replacement.
Seller has sent faulty products, but now seller is denying replacement, although he is selling same product on Flipkart and Flipkart is taking no action.
Flipkart is supposed to help customers.
I want my product. Either seller has to replace with same working product or higher version which ever is available with them.
After waiting for so long, I got faulty TV and Flipkart is not helping.
What is my fault in all this? Is trusting Flipkart brand is my fault?

From
Monorom Deb

Sir
Iam ordered Midea 1 ton split ac but delivered two type packing this is different type... I contact flipkart but not response.
This is cheating please help me

I am Srikanth and my mobile number is [protected] and e-mail id : [protected]@gmail.com.

I placed approx. order value of Rs. 6800/- on different items. Today one item is supposed to be delivered tracking no.[protected]. Surprisingly I received a call from [protected] saying that I was contacted but not available. This is where the delivery body is misleading customers and flipkart as well. He never called us and we are in station only.
These are the best services you are offering to us.. I need a quick reply on this..
Thanks

I ordered for a phone realme 7 pro 6+128gb, but flipkart sent me normal realme 7 phone(different phone), even its IMEI no. Is mentioned on invoice.

When i lodged complaint about it, they blocked my account and now i cant get my money back or phone.

They are harassing me alot from past 2 weeks.

I paid for 20000rs phone and they sent me 15000rs phone

Order id-OD[protected]

I ordered a laptop (Order ID - OD[protected] on 20 Oct, 2020 in Big Billion days sale. The initial delivery date given to me was 2 Nov, 2020. But till now(24 Nov, 2020) I have not received the product.

I have already talked to customer care 3 times regarding this issue but the product is still not delivered. Every time they assured me that the product will be delivered on the given delivery date, but every time on the date of delivery it is been extended by 7 days. The delivery date has been changed 5 times in total. In the mobie app it says that the product has not even been shipped yet.
I kindly request to look into this matter & resolve it as soon as possible.

I have purchased above said laptop through Flipkart on[protected]. Exactly after 3 months the laptop giving battery charging problem. Due to this the laptop not working at all even in the case of direct plugin. Complaint to Avita-India on 15-10-20. Complaint no. JHYD[protected]. Till this day they are not ready to repair the laptop on the repeated complaint. Up on complaint to Flipkart, they also not taking any value to my complaint. Please don't sell this type of laptop to customers. Please refund my money, so that I can buy another one for my son online study and never ever I am going to buy anything from Flipkart. That was my experience with Flipkart customer care.

I am from kangra(Himachal pradesh)
I ordered something from flipkart and at the time of delivery of my product the delivery boy who came to deliver the product he calls me the tell me to come and pickup your order i ask him to come to my home as i am not able to come to you recently because i don't have any transport.
After that he started talking rudely with me and told me i am not come to your home you have to come here we are not coming to that area. this incident happened in 19 August 2020

And again i order something from flipkart in November i found that product missing so that i put a return request
Due to my return request that same boy again call me today and told me that he camed to pick the product as i told you i don't have any transport facility and according to my address he is just 0.5km away from my house so i ask him to come to my home i am not able to come there
So again he started talking rudely with me and told me that i am going to come to your house you have to come here
I told him i am not able to come to you come here please then he ask me you are coming here or not i ask him i am not able to come then he cut the call without listening me and not come here to pic the product

I am putting this screenshot because i only have these details about him

I ordered a Led monitor on 13 november during the flipkart diwali sale. The monitor was available for 6999 and i used my debit card to 10% off on the product. The delivery date given to me was 20 november. the product reached my nearest hub on 18th and when i contacted the delivery team (delhivery) they said the product has been damaged due to poor packaging and will not be delivered. Flipkart even said to me that delivery was attempted on 18th but it wasnt.i contacted flipkart on 18th they said the product is fine and i will get it delivered by 20. i even showed them the screenshot from the tracking website but they said i have to wait till 20 and i will surely get my product. i asked them for a refund if the product is not been delivered. on 20th the product was not delivered and i contacted flipkart on 21st and they said the product will be delivered by 25th. i was like thats okay i can wait till that day to get my product. Today (24th november) i recieved a message that the ordered was cancelled and i got the refund. When i contacted them they asked me to reorder the product but this time the price has gone up to 8799. i waited so many days and now i have to wait for another sale. i asked them if they could offer me some kind of one time exception and replace the product for me. they denied. i asked for a price difference they denied again. i just want the product at the same price thats all. i dont even need any compensation because they will not provide. just the price difference or the product replacement.

On 16th November, I ordered a PTron Bluetooth earphone which was delivered on 22nd November. Since the sound quality was not good, which was against the description of the product, I decided to return it. It was delivered on 22nd November, I put a return request on the same day only. Unfortunately, I got a mail from Flipkart to share my adhar card or pan card details for verification. I had interacted with them but they said adhar card information is mandatory. Moreover, they will disclose the information to the seller as well. I am not able to understand the reason behind asking for my personal information. I want my refund and I am not going to share any information. I strongly belive Flipkart is going against the privacy of an individual.

Hello Consumer Complaints Team,

Flipkart has blocked my account stating that I have an unusually high number of returns. I am using Flipkart form a very long time and have spent lakhs of my rupees on their e-commerce platform.

All the returns I did on the past were all genuine and the products were always checked by their pickup guys to see there was any damage.

This is is the whole idea behind online shopping, your order by looking at the picture of the product and if the product is not satisfactory, you have all the rights to return it.

I would urge you to please help me.

Hello Team,

I ordered a Nokia 80cm (32 inch) HD Ready LED Smart Android TV with Sound by Onkyo (32TAHDN) on 15th Nov 2020 through flipkart. When I was tracking it, I found that it showed the status out of delivery area (Pincode-address mismatch). They have delivered many times in the past to the same address and my pincode and address does not mismatch. Why are they doing so. If they cannot deliver they should have told me when placing the order.

Order id: OD[protected]

Order date: Sun, Nov 15th '20

Promised Delivery Date: Mon, Nov 23rd '20.

They have now cancelled it without asking anything. I visited their hub but did not hand over and told me the order is rejected. I am also ready to go to their hub to collect my order. If you cannot satisfy the customers then don't sell to this pin code.

This is not happening with me first time, at every time they will give false delivery promise and play with customer time and it is very disappointing to us.

Please let me know, next step of action.

I have been a Flipkart affiliate partner since 2016 and they have never paid me my affiliate commission. When i joined the program the threshold was 250rs for egv mode of payment which I completed. After that they changed the threshold limit to 2500 for egv, which i completed too but suddenly they deducted some of the amount from my affiliate commission and brought my balance under the threshold limit. Flipkart also keeps restricting my commision allotment.im tired of emailing them and contacting them through the website but they never reply. I want my payment to be released whatever the amount is. My affiliate id is chiripata

My mobile number [protected]. i had prepaid orderd of blood circulation massage machine but i got the dleivery of 3 glass bottels, i had complained itfor replacement 3 to 4 times but replacement get cancelled, i make complained time to time maney times to customer care, now the my account is get blocked by flipkart

I brought a product from flipkart and i returned the product because the quality is not good and i didn't get my money back from flipkart

Dear Team,

Kindly reactivate my account [protected].

Flipkart support team not helpful.

I raised my complaint 3 times but there is no response

I ordered a laptop of rs 75k and my amount deducted but order was not placed.

I had booked a Air India flight ticket round trip and due to lockdown the flight was cancelled. I had called the flipkart customer care and cancelled the ticket on 1st October 2020. till this date the status shows cancellation pending. When I call the flipkart customer care they will raise a dispute and tell me wait for 2 days and the issue remains the same after several calls. Please help me out as the amount is high (14060) and I am financially suffering.

Since last 1 year I am not using flipkart pay later hence I want to de-register from pay later service. Due to this service my CIBIL has affected badly, as due to pay later service in my cibil its showing that i have a personal loan of 60000 rs, whereas my pay later limit is of 5000 rs only.

Hence i want to deactivate, contacted customer care and they are saying there is no way to de-register. How can flipkart force to use this service
?