Flipkart Complaints & Reviews

I received a fake product from flipkart. It's been more than 2months since i order the product, I made follow up multiple times with flipkart customer care people but every time i have been informed that solution will be provided from back end team. Now they are coming up and telling me that return policy period is over and they can't help me now. How long this flipkart have been cheating the people this way? Who can provide the solutions for these king of cheating from big named online shopping sites to the common people?

Ecven i had made comlaint in consumer complaints site but no solution is provided
Order id: OD[protected]
Kindly provide the some solution if you can.
Thank you

Last month I bought a pair of shoes, upon receiving the product I feel the quality is not upto the mark and so I decided to return the product, for the 1st time I raised a request on my own, it got cancelled and then I called Flipkart customer care team and asked them to raise a request on behalf of me even then it's getting cancelled, this was repeated for 4 times(totally 5 times got cancelled) everytime when I call them they simple say that your issue will be resolved in 3 days
They keep saying the same thing for a month

To
The Flipkart India

Respected Sir/Madam,

I would like to inform you that I have been facing trouble with the replacement of the DOA laptop which I bought from Flipkart. Flipkart order ID: OD[protected]. Laptop already sealed packed by Lenovo engineer and received from DOA certificate from Lenovo brand. Many times I inform Flipkart customar care but still no dispatcher or courier person contact with me from Flipkart about it. I bought this laptop for my upcoming project work which will start in December but still, I don't know what I do. I requested to you that kindly replace this laptop on an urgent basis because due to this I facing a lot of problems in my work life. Please arrange a courier for replacement as soon as possible. This will greatly help me in the timely completion of my work assignments.

Thank You.

I have ordered FASHSTORE self design V neck Casual women multicolour sweater of Rs 854 on 27th Oct 2020 but i did not receive the item so far and i checked my order the order said that it is delivered on Oct 30 2020.

I raised an issue with them regrading this and requested the money which i paid back.Still no response

Order ID-OD[protected]

Order id:- OD[protected]LTP Boys Casual Waistcoat Pant return request not process since 07/11/2020

I have order a phone realme 7i one 13 nov. the promise delivery date is 20 nov but they dont delever it and promised date expend by 7 days next promise date is 27 nov. so i call customer care why you expend the date by 7 days but they have no info they dont halp i call atleast 15-20 times even today is 28 nov i did not received my product. they have no answer of my question
1 whre is my order
2 reason of delay
3 give me exact date of delivery
4 what are you doin while 8 days

Hello,

Ref: Vu LED TV (LEDN50K310X3D VER: 2017)
Order ID: OD[protected]
TV Invoice Number: FABBNR[protected]
Extended warranty Invoice Number: EAAAAB[protected]
Case ID: FREV-3W4AFL-2JZKL4-VR87OB-5MQ9MCJ
Claim ID: CLJP[protected]
Plan ID: JPPOFFK234783

I am writing this complaint against the purchase of TV from Flipkart. I found a defect in TV screen and have raised a complaint with Jeeves who is a Flipkart partner. On September 12th a technician from Jeeves have visited my home and reviewed the defect in TV and advised that service can't be done for this. However, since TV is still under warranty I will get a refund. On 15th September, I have sent an email for a status and they have replied stating that the refund is approved and a concerned team will approach for the Bank account details. On 25th September I have sent a follow up then I have been advised that issue has been forwarded to concerned team. Again I followed with Jeeves on 29th September, this time I didn't get an update. On 30th September I have called to Jeeves customer care and I have been advised by customer care representative to share my account details. After sharing the requested information also I didn't get any update from them.

On 6th October, I have approached Flipkart for an assistance with all the above information, on 11th October I had a discussion with Flipkart executive and they advised that a refund of ₹28, 519 was approved by the seller and to share my Bank account details. On 16th October got an email from Flipkart stating that the seller will process the refund of ₹28, 519 this will take 24-48 hours, followed by 3-5 business days to reflect in bank account. I have waited for a week and didn't get a refund then I have again sent a follow up to Flipkart on 21st October. On 27th October I have been told that seller have not processed the refund they are asking for a plan ID and claim ID and I have provided all the details. On 1st November I got an email from Flipkart stating on 28th October seller have initiated the refund of ₹28, 519 same will reflect in bank account within 72 hours excluding Saturday and Sunday. Till now I have not got a refund. From then twice a week I am following up with Flipkart and every time they are saying we are consistently following up on this and will get back to you in 48hours. Some times they will come back after 2 days and again ask for 48 more hours. Now, from past 2days they are sending me an email saying unable to connect me at my contact number, provide us an alternate. As requested, I have also given them my alternate numbers and they have never called and not providing any information or a resolution over email.

Also, they close the aging incidents with out any intimation and resolution and create a new one. Below are the few incident numbers that was created by Flipkart against this issue.

1. IN[protected]
2. IN[protected]
3. IN[protected]
4. IN[protected]
5. IN[protected]

Hope I have give all of the information in detail. Hence, not attaching any screen shots of email conversations I had with them.

I am requesting you to help me to get this issue resolved at the earliest.

Regards,
Karthik

I bought a samsung galaxy s20 plus from flipkart for 49, 999. Due to a display issue I requested for a return(Greeny shade appears on the bottom of the display when the brightness is set to low, wherever there is a grey color background the bottom portion will have a green shade. It is visible in low light)

Flipkart customer executive contacted me and asked me to do hard reset and the rejected the request(they asked me to request agaim if the issue continues).

I requested again and a technician from Jeeves visited and I showed him the issue and he called someone and they said they cannot accept it and he went back and rejected the request stating that the issue resolved by troubleshooting.

I requested again and the technician contacted me and asked if he has to come, because even if he comes they won't accept it. They knew that there is an issue and they did not fix it. I sent him some photos and he said he'll request with the photos. Then also they rejected the request, the reason they mentioned was they did not see any issue when the during the visit. They did not even visit me I sent them photos and the rejected it saying that they did not see anything.

I contacted flipkart and explained the issue they said they will resolve the issue within 4 days, after three days they contacted me and told me that since the technician rejected the request they cannot do anything because the it is the 3rd time it is getting rejected, just for informing this they took 3 days, they don't value their customer's time and effort. Jeeves will always reschedule the visit and the technician never calls me, I always had to call the technician and they reject all the requests without even completeing the vist, I informed flipkart regarding their approach to their customer, but flipkart didn't even do anything at all. .

I contacted flipkart again and explained the approach of technician, they raised a request again and they scheduled tech visit. Jeeves rescheduled the visit prior to the date which was set by flipkart. On that day I waited till evening and I called the technician and he said they will complete the tech visit on that day itself. After sometime I received a message from Jeeves stating that they completed the service and when I checked in flipkart it was rejected. They did not vist me but they said that they completed the service and rejected the request.

I registered a complaint in flipkart that without completing the tech visit they rejected the request. They sad they will resolve the issue by 2nd December. I'm sure that they will reject it again. Because flippant and their partner Jeeves are frauds they have been doing this many times now. Flikart is using their return policy just for attracting customers, but they wont provide it.

I cannot accept any defect on a 50k smartphone, they are asking me to go to service center if I need any help, why Ishould I repair my phone at service center it's just 2 weeks since I bought this device. They say that they have 7 days replacement policy, but they are asking me to vsit brand's service center.

I ordered two (2) quantities of House of quirk sofa cover on 18.10.2020
valued INR 4, 978.
Order no. :OD[protected]
I received a package on 23.10.2020 noon (or 24th) via E-kart delivery.
As I was excited to see this premier product. *I opened the package
immediately and following were the issues, I noticed:*

1. *I received only one Sofa cover instead of Order two (2) quantities*
2. Fitment issue.

Therefore, immediately I called E- kart delivery boy to check if he forgot
the package or what ? He informed me that there is no separate package and
I should complain in the Flipkart.
Within a span of 20 mins from receipt of package, I raised a complaint to
Flipkart via customer care services.
*I was informed, "since the delivery is not yet updated in the system, so
they can't help me immediately, however I shall raise the request of Return
and refund."*
I followed their instruction and put forward the return and refund request.

*When I checked my flipkart app around 28.10.2020, it showed that refund
for One quantity is accepted and for second quantity "refund is
rejected". *
I immediately raised concern to flipkart customer care. They informed me, I
need not have to worry and they will talk to Seller and arrange the
complete refund of my Invoice value (INR 4, 978) for 2 quantities.

I patiently waited till 05.11.2020. When I didn't receive the refund, I
again called Customer care and checked with them. I was reassured that I
should not focus much on the status mentioned in the app but wait for a
refund of complete INR 4, 978. I trusted them and waited.

In the late evening (05.11.2020), *I got a refund amount INR 2, 489 instead
of the promised and legitimate INR 4, 978*. When I raised my issue to the
customer care, they informed me that " there were two separate issues (as i
have highlighted above) hence two separate transactions will be there and
they are escalating my issue". *I got a phone call from senior executive
and was informed that the rest refund of INR 2489 (of the missing item,
issue no. 1 highlighted above) will be credited by 08.11.2020.*

When the commitment failed, I gave a call on 09.11.2020 to re verify where
the issue is stuck and why I am not getting my refund.

I was again informed that they are escalating the issue and probably the
refund will be credited by 19.11.2020. (almost 4 weeks from the concern
raised). Still no firm commitment from the senior executive. You may check
the call records, if legally permissible.

From 19.11.2020, it went to 23.11.2020 to the new date 27.11.2020. God
knows when this will end.
I am really frustrated by the behaviour of the Flipkart team. It is not
only about INR 2, 489 but now in addition, the mental agony. Countless times
I have briefed the case of executives and received countless number of
calls from different numbers.
It seems rather than working for a solution, it may be a strategic move to
make the customer frustrated so that he/ she gives up on the issue. You may
get angry after reading this statement but this is the state of support we
are talking about.

I have made the request for a callback from the senior team/ escalation
team number of times. However instead of getting a call back I always
received a sms stating that my number is not reachable.Network issue can
happen once or twice but not every time and that too, when I have not
received such feedback (network issue) from any of my day to day business
partners.

All this raises questions on the support team professionalism and intent.

I bought 2 boAt Rockerz 255F Bluetooth Headsets of ₹ 1364/- each. But got damaged and returned them. When asked for bank details for refund process, i gave card number instead of account number. Flipkart team told us that they have transacted the amount and should reach by 01 June 2020. But the transacted amount never reached the bank account.
Reference number for the transactions-: NFT[protected]GN00006 and NFT[protected]GN00119.

Inv no.PL-F[protected] Lenovo TAB cover received, is a smaller one to the TAB & insufficient one was sent - S:S[protected](1)

Inv no.FA CI7U[protected] Dt.05.11.2020, the Key board received is, all the keys are coming out of the keyboard

Order id OD[protected] dt 03.11.2020

I ordered a product, ADIDAS T-SHIRT, through Flipkart. I got an entirely different product. At the same day I requested product return and refund. But I got a mail from Flipkart that I have to submit my Adhar card or PAN Card for the product return.

Why they are asking my personal data for returning the product? Its acceptable that if Flipkart made a policy that If anyone have to purchase a product they have to submit Abhar or PAN Card. May be I will get a chance to accept or not.

Is this a fraud by Flipkart by sending a wrong product and asking peoples personal data to return the product?

Ordered item Strauss Anti Burst Black 75 CM Gym Ball ST-1480 KK3780_SF (75cm). i got a box which mentioned 75CM and also the pack was proper. i trusted flipkart on the product quality. they provided 7day return window however during that time i could not check, But when i checked i was delivered a 55cm eventhough it was mentioned 75cm in the cover. i tried contacting the customer care, they kept on saying policy, policy and nothing can be done. So along with seller even flipkart has cheated me.

Flipkart Seller - KhelKood Dynamic IT Solutions Dynamic IT Solution Pvt Ltd, C-13 Sector 58 Noida, GAUTAM BUDDHA NAGAR - 201301

I made a return request on 17 November for a non functional laptop, and the return request was cancelled without a reason first, again I made a return request on 19th November and pick up date was given as 26 November which was already after 6 days, but still it is not picked up, it is delaying the refund process, it has already been 10 days and I am getting a lot of trouble in online studying.

Dear Sir Madam/

I want to bring your notice that i have booked a samsung mobile phone from flipkart on 24/05/2020. order id . OD[protected]
expected delivery date is 31/05/2020 but till now i have not received my order i have contact many times to customer care but they not respond they only giving me the new date upon date but no solution

I am very disappointed with the behavior of flipkart .

Please solve my problem as soon as possible .

Regards,
Haider ali

I learned playing games on flipkart gamezone and was winnig and learned the games also now they have suddenly blocked my account and they give notification start playing fairly.

I have been playing fairly and is they have the problem they should have notify me before blocking.

My name is Neeraj and I had ordered a bag of 711Rs of adidas in flipkart on 13th november and after 20th november I returned this order due to personal reason. And on 24th november Flipkart initiated the amount to my card but I still didn't get the money. Flipkart sent this reference number[protected] and told me to fill charge dispute form but Central bank of india doesn't have such policy. So please kindly respond to this complaint it's very urgent. My card number is [protected].

I had bought a adidas bag from flipkart but later on i return it to the flipkart . It has been about 3-4 days from which my refund period has reached but i didn’t get my refund but flipkart is showing that they has completed it .

My fiancee ordered the headset.But the delivery date estimated date is on 26th.
But Ekart logistics & flipkart company not delivered the product on 26th yesterday the estimated date on yesterday.
We expected 27th till now I not received the product.
I tracked the delivery through the Ekart logistics delivery on website.The product came to chennai at Padi 25th itself.
Padi to Velapanchavidi there is only 1 hour travel period to deliver the product .But the Ekart logistics taking a long period of time.
Kindly receive the order ID soon as possible FMPP[protected]

My fiancee ordered the headset and it crossed the estimated date.Till i not received the order.The order number #FMPP[protected]