Flipkart Complaints & Reviews

Nov 16, 2020

Updated by RKBnoida Flipkart and Thompson TV, First they spoilt Birthday Gift and now Diwali Day:

The matter is simple. The lousy Thompson TV doesn’t have the features of a smart TV as touted on Flipkart site.
WE paid for it, got delivery and not at all happy because of its "NOT A FULLY FUNCTIONAL SMART TV". Certain channels and features to not work in this lousy TV.

After going to the charade of explanation to the customers services team once again about the issues and then going through their questions, they promised to get back to us within 48 hours. Lo and behold we get an email that the vendor has refused to accept our return request.

The big problem here is that why Flipkart gives so much authority to a vendor at fault and total disdain to a customer who has paid for the product and now not able to get proper use of the product and suffering with ignorance on part of Flipkart and the vendor.

Flipkart, do you leave any option to us? Do you want us to take the matter to the consumer court? We are ready and will ensure that responsibility is fixed and ignorance to attend the matter in timely and dignified way us attend to the people.

Nov 19, 2020

Updated by RKBnoida FlipKart, don’t flip over on the customer concern.
Matter not addressed with due care, no one bothered to read the matter stated, all working on remote control of the vendor and not pay heeds of customer’s concerns
you ignore the requests, then you make the customer go through facade of concerns and going through the cycle of reading the script and then insult the customer time and again.

It happened again, the caring team of Flipkart calls, lots of courtesies, everyone is extremely sorry about the situation blah blah blah. Solution, sorry they don’t serve the solution, only impose the command of vendor that you keep a lousy substandard Thomson TV that doesn’t have all the OTT channels and lacks certain other features.

Nov 21, 2020

Updated by RKBnoida Flipkart, why you call to waste customer time, matter is written to and explained over the phone several times. Don't push and pull the client to follow yours or product vendor's dictations

Nov 12, 2020

Updated by Nitin pearl Resolve this

Nov 14, 2020

Updated by Viveksri1729 Hello Vivek,

We'd like to let you know that your recent request has been canceled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Thanks,
Nishamuddeen PK
Flipkart Customer Support

Nov 14, 2020

Updated by Viveksri1729 I have been receiving only such scripted email messages since 16 days and no actual resolution has been provided. Does that mean, I should accept the damaged item paying my hard earned money and this is actually unethical and fraudulent. Kindly resolve the issue by picking up the badly damaged item and refund. Thanks

Nov 15, 2020

Updated by Viveksri1729 Getting only scripted response and no proper resolution..

Hello Vivek,
We'd like to let you know that your recent return request has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Thanks,
Nishamuddeen PK
Flipkart Customer Support

Nov 17, 2020

Updated by Viveksri1729 Any update on the return and refund ?

Thanks very much

Nov 17, 2020

Updated by Viveksri1729 Getting such emails and messages but nothing after that..kindly initiate refund and reverse pick up of the damaged product

Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 20 Nov, 10:00 AM.

Thanks,
Flipkart Customer Support

Nov 13, 2020

Updated by kmmarni Flipkart escalation team contacted me today at 15:00 hrs 13 nov, and told me to cancel the order and place a new order in its place. The product will be delivered at old price.

Only catch - i cannot cancel the order and they will take 4 days to find a solution for that. So, the struggle continues...Will post updates.

Nov 13, 2020

Updated by kmmarni UPDATE - NOW I AM BEING TOLD THAT SINCE FLIPKART CANNOT CANCEL THE ORDER I HAVE NO CHOICE BUT TO WAIT TILL 18th NOV. 

IT IS GOING FROM "SERIOUS" TO "RIDICULOUS" 
ATTENTION PLEASE !!
[protected] Forwarded message[protected]
From: Krishna Murty <marnikrishna.[protected]@gmail.com>
Date: Fri, 13 Nov 2020 at 15:47
Subject: Re: IN[protected] [Incident: IN[protected]]
To: Customer Support <[protected]@flipkart.com>, <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>

Dear Sir,
THANK YOU FOR YOUR KIND EMAIL BELOW AND APPRECIATE YOUR RESPONSE.
It seems the matter is not that easy to resolve. I cannot CANCEL the ORDER at my end and am at mercy of your customer service executive who has promised me to move it to the escalation team, in spite of me sharing your email as an attachment. 
So, first thing - the ORDER HAS TO BE CANCELLED AT FLIPKART's END as I DO NOT HAVE THAT OPTION. The SELLER policy is clear that once the ORDER has been placed, the customer cannot cancel it after 24 hrs once shipment has been done. (PLEASE SEE THE EMAIL ATTACHED - THEY WILL HELP ME BY 17th NOV TO CANCEL THIS ORDER ?????)
Regarding the refund and bank details:
Name: MURTY KRISHNA MARNI VERA VENKAT SATYANARAYANBank ACCOUNT NO:[protected]IFSC: ICIC0000258
I hope this issue is sorted out on an immediate basis and not wait until 17th NOV now just to cancel the order. 
Regards, Krishna[protected]
On Fri, 13 Nov 2020 at 15:19, Customer Support <[protected]@nct.flipkart.com> wrote:
Hi Krishna,

We’re sorry to let you know that your order for Flipkart Perfect Homes Studio XXL Flipkart Smartbuy Teardrop Bean Bag Teardrop Bean Bag With Bean Filling with order ID OD[protected] please kindly cancel the order, as they weren't able to ship your item on time. 

We'd like to let you know that the seller will refund an amount of Rs.1199 to your bank,

 Please kindly share the bank account details 

name : 
bank  account no: 
Ifsc Code : 

and it will be credited by seller as per standard banking procedures.  

The seller would pay you the price difference once you place a fresh order and the new order reaches you as you can share the new Order ID,
 
 We would like to thank you for your understanding.

Thanks,
Saleem Khan
Flipkart Customer Support

Nov 21, 2020

Updated by kmmarni THE FLIPKART was finally able to cancel the ORDER after much follow up and complaints on 17th Nov. It was agreed refund will be processed to a designated account.

They further management to screw it up and sent it back to the CREDIT CARD which has been since discontinued. So, now taking up the issue with the banks.

The complaint was escalated to the CEO ESCALATIONS TEAM, yet they managed to screw up on each and every level - first non-delivery, then cancellation took 3 days, then REFUND was processed but into wrong account. So, it has been a suffering all through.

The problem is that there is no single source of resolution once the complaint has been escalated and everyone from every desk keeps responding with different information and status. This non-coordination leads to confusion within their own organization as well ensures that the CUSTOMER - suffers even more.