Flipkart Complaints & Reviews

My account with email ID : [protected]@gmail.com is blocked by Flipkart on 6 Nov 2020 without stating any reason. I have some money in Flipkart Gift Card Wallet which is stuck. I want flipkart to either reactivate my account or give back my gift card money. I have contacted Flipkart Customer Care 2-3 times and everytime they increase the response time by 3 days. I am a responsible customer of Flipkart for past 6 years and I am not entitled to such account blockade.

My past Complaint Incident IDs are:
[Incident: IN[protected]]
[Incident: IN[protected]]

This was delivered to me on 08.11.2020. Order No. is OD[protected]. While I ordered the offer was for a pack of 2. But only one was delivered. The MRP of each is Rs. 250.00. The amount invoiced is Rs. 320.00 + Delivery charges Rs.46.00. You are requested to clarify this and send me another Boitique 3N Darkest Brown packet as per offer when I ordered on 31.10.2020.

I ordered my product on Flipkart big billions sale between 16-18 October 2020. today its 8th November and I still haven't received my product. Flipkart has shifted my product delivery date 4 times already and now its showing 12 November. Every time I talk to their customer helpline they just give excuses. I have already paid and I don't know what is stopping them from sending me my product.

Sir,

I ordered a Realme 6 (Comet Blue, 128 GB) (8 GB RAM) Mobile Phone in Flipkart vide order No. OD[protected] on 20 Oct 2020 at 0837 pm paying full payment of Rs.13, 999/- through Credit Card payment. The assured date of delivery of said item given by Flipkart was 28 Oct 2020. My order is not delivered by Flipkart since long and it is sent to wrong places again and again at their own instead of sending it to my registered address i.e. Hazaribag.
I am repeatedly making complaints in their customer care and every time, they are giving false assurance that the item will be delivered before the assured date of delivery, if not, surely on the assured date, so I will have to wait till then. However, even after my repeated requests and complaints made through mail, customer care and Tweeter, no fruitful action is taken by Flipkart. Time to time, they extend date of delivery. The second assured date was 2/11/2020, the third was 7/11/2020 but till date, Flipkart did not deliver my order.
When asking their customer care, to my astonishment, they replied that Ekart Courier does not have any customer care service nor contact number & e-mail id, so I cannot contact directly their courier service. Further, they gave two e-mail IDs of their own which are [protected]@flipkart.com and [protected]@flipkart.com. I mailed on both the IDs on 29/10/2020 and 02/11/2020 respectively but all in vain. They don’t bother even to acknowledge the mail.
Flipkart is sending my ordered item to wrong place even after my request/compliant well in advance that the order be sent to the right address at least this time. This shows their irresponsible and inefficient customer care services and false assurance.
In their reply to tweets, they don’t use the salutation of ‘Sir’ or Madam ‘Madam’ which is evident from the attached copies of their tweets. This type of response shows their behaviour towards to their valuable customers by the support of whom, Flipkart exists.
I am attaching copies of all the correspondences made with them as material evidence to my compliant.
I am deeply depressed and suffered mental harassment and loss of time caused by Flipkart.
In view of the above, my humble requests are that:-
Interest at the rate of 42% (Per annum) on the payment of Rs.13, 999/- made by me through credit card be paid by Flipkart w.e.f. 20/10/2020 to the date of delivery to me on account of compensation for mentally harassing me, cheating by way of making false assurance to a customer.

I am serving personnel of Central Armed Police Force. We cannot enjoy our life as by the civilians. We have lot of restrictions and sacrifices towards the service of our beloved mother land. A lot of customers from CAPFs and Armed Forces of the nation are procuring stores from Flipkart. As such, support of the personnel of Armed Forces cannot be ignored or dined by Flipkart. Hence, Flipkart be imposed penalty of at least Rs.5, 00, 000/- (Rupees five lakh) for harassing a CAPFs personnel, cheating by making false assurance to a customer, loss of time and the amount be deposited into Bharat Ke Veer Trust of our mother land.


Flipkart should send an apology letter to me and;

Any other action as deemed fit to reoccurrence of such mental harassment, cheating by way of making false assurance and loss of time to customers.

Hey, i had ordered a rog strix g15 gaming laptop, 16gb ram 1tb SSD with 4gb NVIDIA GTX 1050ti graphics. I ordered it on 31st November, it should've been packed on 5th, im writing this on 8th and it says it still hasn't been packed. It is supposed to get delievered tomorrow, on 9th but clearly I don't see that happening. I called flipkart's customer support all they said was due to some "unforseen circumstances" its delayed and said they will update me on 11th. Only reason I bought the product due to its quicker delivery timings. But I'm having to wait an extra week.. Please would like to get my product on the promised dates.

We have ordered IFB front load washing machine of order ID: OD[protected] on 18 October 2020. Deliver date of the product is on 27/10/2020. Almost 18 to 20 days has completed and raised the complaint many times on this issue, but couldn't resolve the problem.

Hi, i have purchased a Realme from
Flipkart and didn’t receive installation service till now. It’s been 3 business days, i have received my ordered tv.

I have received tv on Friday this week and still it is remains as packed.

I am complaining flipkart to give us installation asap.

Reach out me on this number for installation. My order no OD[protected] and my Name is Akhil Mathur Mob no [protected]&[protected]

I ordered a virat kohili's wall sticker through flipkart. But I recieved a ganapathy's wall sticker. And flipkart says no return available.

I m very dissatisfied from the service of flipkart and ekart logistics. They provide me a promise date of 23rd October and today is 8 th of November and still my product is not delivered to me. Please provide me my product with in 4 to 5 working days. I wait for ur response by providing my order to me which is beardo trimmer.

[protected] agent suresh was not responsible to the Coustmer ..iam angry this type of couriers.sir i want my delivery today .becuse ur not given i wll Cancel the order it shameless the courier

Sir, I purchased a phone on 2gud on Nov 1.
When it arrives on 4th NoV, I unbox the phone infront of the delivery man to check,
The phone camera is not working(doesn't open), besides I got a lenovo charging adaptor which is not 18 watt, and the provided charging cable is micro-usb but the phone is a type-c.
But the delivery man refused to take back and told me to take the product to return.
So I went home and also found that the device Variant is 4gb but I have ordered 6gb.
Now the company has rejected the return request twice and than I spoke to the customer executive and he forwarded the process but I keep getting messages that 2gud saying they apologise for taking longer than expected.
Now I received a mail from flipkart asking for my Aadhaar car.
They are harrassing me by denying the return/refund/replacement after sending me a defective product.

Actually, I am bought a Laptop on Flipkart Sale and Getting a Discount for Prepaid Order. after that seller Cancel my laptop so I filled Complaints here you can check via the below Link.

Check This Complaint:- https://www.consumercomplaints.in/flipkart-laptop-order-cancel-c2741017

After filling Complaint here Flipkart agrees to Pay Different of Amount of Laptop after delivered. but

Today I got Call From Flipkart and saying you will not get your Different Money (Check below Screenshot they agree but now they refuse to pay a different amount for a laptop).

This is the Worst Ever Experience with Flipkart and they do not provide any solution for customers.

If you are not giving my laptop or Price different then close Your Company Doesn't Cheat Customer on Big Diwali Sale. Maybe Diwali Sale is just a Scam to Earn Money From Interest.

I ordered
For lenovo s145 8gb ram laptop but got 4gb instead but also the item was defective but they are not retirning it.

Recently I have purchased a Air conditioner from Flipkart with order ID OD[protected], product was successfully delivered and installation done, after that I have received the invoice, but in the invoice product model no or Serial no was not mentioned, only mentioned “ Air Conditioners
FSN: ACNFU3XZTEYAZZVY HSN/SAC: 84151090”
The actual model no/ Serial no of the product is AR18TV3HMWKNNA/AR18TV3HMWKXNA, so how can I claim the warranty with invoice without product model no / serial no, kindly advise Flipkart to reissue the invoice with product serial no / model no

I ordered reuseable cloth diaper on 19 th October but I didn't get that product yet.actually it very urgent and necessary item.i paid the cash but Flipkart not delivered yet.

Dear Flipkart support executive team, i have ordered Samsung Galaxy F41 as on 18/10/2020 on Flipkart with exchange of one year old OPPO K3 handset in very good condition IMEI NO:[protected](IMEI-1) and order number generated as OD[protected].The handset was delivered as on 21/10/2020 by Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected] at around 13:00 to 14:00 hrs afternoon time.He has checked OPPO K3 handset IMEI NO:[protected](IMEI-1) with all respect and cross checked IMEI of handset as mentioned in order invoice inclosed.He appraised the good condition of my OPPO K3 handset and collected original charger adaptor and data cable along with Handset Cover provided by OEM duly mentioning that all such accessories required while exchange of the product.Though i was at office that time but my spouse asked him that these accessories are not required by Flipkart except handset but he insisted to collect all such accessories.So my spouse confirmed me the same on phone call and i asked her to hand over all such accessories as useless for us as we got new handset. Afterwards Shri Manoj Kumar the Flipkart Wish master has handed over Samsung Galaxy F41 IMEI/Serial No: [protected] to my spouse and have taken old OPPO K3 handset IMEI NO:[protected](IMEI-1) along with all above accessories.

On evening i got the SMS from Flipkart backend at 18:24 hours regarding pick-up rejected(product mismatched) of OPPO K3 handset Tracking id FMPR[protected] due to details mismatch(Screenshot of SMS received from Flipkart backend at 18:24 hours attached) 05 hours after delivery of Product and collection of the old handset. Afterwards, i had a telephonic conversation with Flipkart Wish master Shri Manoj Kumar Mobile/Contact number:[protected](call recording attached of 2.1 MB file no AUD[protected]WA0002_ attached with this email) and while asking why product exchange pick-up rejected (product mismatched) of OPPO K3 handset he replied that he himself cancelled the product and paid the exchange value of the OPPO K3 handset of Rs6900/-as he required the handset because of handset good condition. When i asked him about his unethical/misconduct of product exchange cancellation he did not express any guilty feelings of his unethical misconduct.You requested to listen to call recording carefully.
After this conversation, i have checked Flipkart app and the thing was confirmed that pick-up OPPO K3 handset was cancelled and amount of Rs6800/- paid in cash as i did not pay anything in this transaction in cash towards rejection of OPPO K3 handset hence i have realized that that the pick-up OPPO K3 handset had cancelled purposefully by Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected]. Afterwards, i had called back him again and asked him to return the handset to company ( call recording attached of 3.2 MB file no AUD[protected]WA0003_with this email) then he apologize and asked me speak with his Supervisor and both apologized for shri Manoj Kumar misconduct. You requested to listen to the call recording carefully.

That's Why Flipkart Wish master insisted to collect accessories of OPPO K3 handset to use handset duly maintaining in his custody unethically as well illegally. In such scenario of Flipkart Wish master Shri Manoj Kumar Mobile/Contact number:[protected] may misuse OPPO K3 handset [protected](IMEI-1) duly making fraudulent/ransom calls. Hence i sincerely request you to kindly take appropriate action in this regard so that such instances will never be occurred in future. You know very well that how serious the matter is and reputation of Flipkart put on the burner because of such unethical & illegal act by your personnel duly misusing power/access provided by the company in such scenario.
So if OPPO K3 handset IMEI NO:[protected](IMEI-1) is misused for making fraudulent/ransom calls in future then Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected], EKART &Flipkart will be solely responsible as do not take any appropriate action even almost 04 days since my complaint raised on Flipkart as on 21/10/2020.

To avoid such instances in future to provide strict provision of OTP customer mobile number to validate such transaction(cancellation of Pickup of Old appliances and payment of balance amount) if any if required. If any problem occurs while generating OTP or delivering OTP to customer mobile due to technical reason/network outage then the same may be created by flipkart customer care and after duly authentication same may be advised to customer for completing such transaction..if the required OTP not provided by the customer then the whole transaction should be cancelled and refund should be initiated duly charging penal amount if applicable.

At last my humble request to take all such necessary action in this regard to return OPPO K3 [protected](IMEI-1) to the seller and refund amount if any paid by Flipkart Wish master shri Manoj Kumar Mobile/Contact number:[protected] and confirm status as successfully picked up instead of existing; pickup cancelled, and paid exchange amount in cash.I also requested to take consider fact that Flipkart Wish master shri Manoj Kumar is very sincere & dedicated person .He delivers the products at my area since long time with full dedication.But he committed mistake without thinking the consequences of such unethical act in need of financial crisis post COVID19.So take only affirmative action to avoid such instances in future instead of any action in vengeance.
PS: Please go through all attached audio and .pdf files duly supporting my point of view in this incident o[censored]nethical cancellation of OPPO K3 Handset exchange by Flipkart Wish master without customer knowledge and unethical possession of handset with Flipkart wish to master.

with regards

yours sincerely

MUDIT AGARWAL

MOB:[protected]

I purchased a phone 1 day ago from flipkart. From seller :Truenet commerce. After few hours using it is automatically restarting again and again. Not stabilize. I want my money return by returning policy from Flipkart.
Order ID OD[protected]

I ordered 2 bottles of Patanjali Swasari pravahi of 500 ml. But when they were delivered they were of 250 ml each. original price of 250 ml bottle is Rs 50 and for 2 it is Rs 100. But I was charged whooping Rs 206 (including delivery charges Rs 39)

I was order a Laptop on Flipkart During Big Billion Day Scam on 15th October after that the laptop was deliver to me on 17th October, but I'm facing an issue with that laptop (Laptop fan & speaker make wired noise). So I raised a replacement request on 18th October 2020 which was accepted by flipkart on 24th October and committed that the laptop will be replace on 4th November 2020, but they don't do replacement of the product and they don't even contact to me. On the very next day (5th November 2020 ) they cancel my replacement from their own side without informing me, now they are giving update that replacement policy has been over. I Want my money back.

I purchased extended warranty by Flipkart Protect. When i claimed my warranty services i got to know i can not claim any services as i am not registered for it.
Neither they given me any services nor giving refund.