Flipkart Complaints & Reviews

I have received damaged IFB washing machine from Flipkart on 6th November, 2020. The installation and demo team came on 8th November 2020 and confirmed that the product is damaged and they will raise replacement request. I have been following up with Flipkart since then. Only one response i got that technician will visit and confirm the product is damaged.
So the installation and demo guy was not a technician then?
When installation person is not a technician then how come Flipkart is giving below statement. I mean if he is not the technician, how can we expect a guidance or proper installation from him..

"Authorised installation person only should install it and guide us on how to use it"

Ok, I have been waiting for the second technician visit to happen since then but no response. And today, my return request is cancelled saying that i have selected "defective product" as return reason instead i should select "damaged product"(which was not there in the options list). So i have asked CC team to raise the request on my behalf with correct so called reason. Guess what, even they couldn't find an option called "damaged product". So they have selected "defective product" (which was selected by me in first request). Big applause, now the process got delayed further more.

"Which clearly says Flipkart trying misguide us Flipkart without correct procedure or information."

And finally now I have to wait till 18th November for technician visit, and the product will be picked up by 27ty November after his approval and i will replacement on 3rd December.

God knows when this technician will visit and if the is complete in one month as stated by Flipkart or they are aiming for next year resolution.

I am seriously disappointed Flipkart the service you are providing and respond which is lacking.

Sir my order I'd I OD[protected] and sir my promish date is 10/11/2020 but my product not delivered yet so please i request to you solve my issue immediately my tracking ID FMPC[protected] your service is very bad and your customer support services also no any complaint again my product
My contact no [protected]

I received the first product on 28 oct, it was not working properly, so it was in 7 day replacement policy. On 30oct delivery boy came for replacement but due to flipkart technical problem couldn't verify my first delivered product and asked to wait till next day till 5 nov but no call or msg came for replacement. Then I started writing on flipkart twitter account they called me.
As per Flipkart Twitter Social Account, they called me on 8 NOV, I told my exact problem that I don't want this product anymore because on 30 oct, the delivery boy came for replacement because the product I received firstly was hardware defective but due to technical issue he didn't deliver the product, I talked to your customer executive same moment and he told that the delivery boy will try next day as there may be some technical issue but from 30 oct to 7 nov he didn't call me and no message came for replacement. I told her, So I am not available at that place now and as per your 7 day policy, I waited for 7 days, now the purpose of buying has exceeded and this is not the seller and my problem.So the person from Flipkart Twitter Social Account cancelled my replacement by saying that she is raising a new request for returning the product back and refund will be initiated once product will get picked up, wait till 10 NOV, but no delivery agent called or came for pickup.I waited till 11 Nov 8 PM, still no update.Then I called and talked to one of your executive again, while explaining my problem, call got disconnected and a message popped up that your concern has escalated and will be resolved by 13 Nov. Today again I called for the update on the delivery agent to your executive, then again a new message came with a 15 NOV date. This all information was provided by Flipkart Twitter Social Account team.In the morning one of the person from escalation team called me and I told her the same thing, she said that Flipkart Social team has given me the wrong information.So which team is calling me randomly and who is providing me correct or wrong information is your end problem.I never thought that buying from Flipkart will create so much trouble where all executives are just passing their time by giving wrong updates, which is causing trouble to both the next executive and customer.In the end I want to say that, I never thought that I will need to write so long email, it's not the sender end problem, not the receiver end.Sender sent new product, I was available till you last delivery date, now it's your problem that how you gonna solve it.I wanted to gift this product to my dad on his birthday, 13 days gone now, there is no purpose of this product.You are not bringing happiness, just have created lot of trouble.Please pick you product and initiate my refund.After your 15 Nov, I am going to raise action in consumer court with all these recordings from flipkart social team, customer executives, senior manager, and trouble you have caused.now today a new message came with 16nov date

I ordered a product from Flipkart on[protected]. It was supposed to be delivered in 4-5 days whereas it has been more than 3 weeks order has not been delivered and there is no update on the delivery progress after[protected]. There is also no option to cancel the order. since I have bought the product from somewhere else I don't need this anymore. I complained through social media but still they couldn't cancel the product after ensuring that they will get it cancelled. They have again assured that they will get it cancelled but it is very unlikely. They tend to have this pattern often. I am also worried about the refund as this was a prepaid order.
Order No: OD[protected]

I have ordered Asus rog 3 (12GB/128GB varient) on 16 oct. I recieved the item on 30oct and it has serious display problems and raised the return request on the next day. It was accepted by flipkart and promised to pick up the item by 9 nov and it was not picked up. So after contacting the customer care of flipkart they gave a new date for pick up which is 17 nov and I would like to mention that I have no trust in flipkart that they will keep up with their word. I am already closer to the emi due date for that order. I have ordered the same mobile hoping that the faulty one will be picked up any how, but I have been surprised with the Flipkart's service and now I have two same mobiles. I will be waiting till 17 nov but if the item is not picked up by then I would like to take any serious action against flipkart.

I have booked my tickets for 9th April, 2020 from Ahmedabad to Kolkata. But it got cancelled due to lockdown and pandemic situation. But I haven't recieved any refund from the travelling source. I enquired with the airlines that my flight was cancelled and refund was issued to the traveller's account i.e flipkart on 8th July 2020. But I haven't recieved any refund yet. And also I checked in the flipkart app the status is shown as cancellation pending. It's been a long time and I am eagerly waiting for my refund. Things are getting frustrated now. This is really unacceptable from a company like flipkart. I have complained several times in the flipkart helpline no but yet no action was taken. That's why I have to take this stringent step. I just hope that I get my refund at the earliest possible.

Pnr No : IKS6TT
Booking id: FF[protected]

My flight from Bhubaneswar to Dubai for 28th March was cancelled due to COVID. Air India has authorised the refund but Flipkart is not returning the amount. I have called Flipkart support many times. I have sent them more than 100 mails but there is no response. I am going to take legal action if my refund is not given by Flipkart. Booking ID:FF[protected] Refund Application [protected] ticket[protected]

I ordere running shoe through Flipkart, when I made payment through phonepay app, it's displayed as successful and money debited from my account transaction Id is P2009192050102225353070

But for Flipkart side said not received.so I got my product by cash on delivery. But am not refunded, so I return my product. And the problem is, I refunded only for cash delivery amount, not online transaction, phonepay said, merchant not responsible. Please help to get my money back. And order Id isOD[protected]. Again is said I received the amount which I paid through cash on delivery. Not phonepay money.

I reject the product at the time of delivery due to the wrong size. and the delivery did not update. I did not get any update on that. and I try to call with Flipkart customer care. they did not do anything they just take a cancel request. now they also cancel my refund. what should I do now?
I did not get the product and also they cancel my refund.

His email is to bring to your notice about my recent experience with the delivery and Customer care service with regard to order OD[protected].
I have got an text message from VK-DLHVRY on Nov 7th for the intimation of out of delivery with OTP without any contact details of the wish master and i got a call later from Flipkart saying that we are not able to deliver the product as I am not available at my registered address. This was happening every day starting from Saturday to Wednesday. I have contacted the customer care team on sunday through my registered phone number and mentioned that I haven`t got any call from Wishmaster and requested them to either share the contact details of the wish master or to send a note to wish master requesting them to call at my registered mobile number and to deliver the product even i[censored]nattended by me.
I was dialing in daily to Customer care team and requesting them not to cancel the product and on Wednesday I spoke to the Senior Associate and mentioned her that the wish master will cancel the product claiming that they have tried delivering for 3 days and so according to the company policy they are going to cancel the product but she promised me saying that the product will be delivered to me come what may and they will resolve the issue with Wish master. But today even after receiving the assurance from Senior Associate it got cancelled.
I am still wondering why Flipkart claims that "CUSTOMER FIRST is more than Lipservice to Flipsters". While speaking with the customer team they were only mentioning that Flipkart have cancelled the product in accordance with the Flipkart policy of cancelling after 3 unsuccessful delivery attempts but they are not being empathetic and understanding my point that wish master haven't called to my primary number.

Flipkart policy doesn`t make any difference to the customer if the wish master didn`t try calling the number of Customer and it has to be delivered by any cost within the agreed date. Now due to the mistake by the delivery agent i was not able to get that gift within the promised time!
I have also made a request to the Senior Associate to arrange a call back from her supervisor ( Level 3 of Customer Service team) on thursday and she promised that her superior will call me in other 2-4 hours. When i asked the question about the remedy of non-receipt of phone call by her supervisor she simply said that you have to call us back tomorrow, Can you please create a new mechanism where if any such requests are made, a new ticket has to be opened and it shall be only closed by the supervisor.
Hope the issue gets noticed!

I’m the plus member of flipkart, where i have ordered multiple things for my house and personal use, on 27-aug2019 got a mail saying that their systems detects me as a reseller so they are going to block my account, I’ve called customer service to know what has happened to my account they said
They didn’t do anything everything was done by back-end team so I’ve asked them to transfer the call they deny my request saying that the only possible way to contact the back-end team is through mailing, so I’ve sent an email saying that those are for my personal use how can a system decide without knowing whether it’s has reselling or not, and ask them to check manually, and there’s no proper reason just saying the same and same with other names, and the magic has happened in mailing they have sent me the same copy of mails just changed the concern persons name, customer support team said the back-end team will unblock your account after 3months, we raise a request from their end a as
And now it’s November 2020, still my account is blocked
I don’t even know we can complain through these platforms, so that I’m posting now

My friend has ordered lg g8x on sale 19999/- in flipkart. On 16th of October 2020, it shows me it will be delivered on 23rd, when I started tracking your item has left flip kart facility Bhiwandi, on 24th October,
And now its 13th November
Still not getting any update regarding my shipment, I’ve spoke to the customer care a lot of time, they were saying by tomorrow it will get delivered, but nothing happened,

Kind Attention,
I Have Ordered a Samsung Smart Tv of Rs.13499/= From Flipkart Order Id : OD[protected] on 8th Feb 2020 . but not delivered till now i have call customer care many times but they don't saying any thing always giving a new date when i first contact them they said that because of corana virus situation the delivery are getting late and now they said that product is missing so I told that please give me refund or Delivered my order .

Please Help me Out

Regards,
Taposh

I have ordered fan from flipkart site on oct
18, but still I didn't receive fan from flipkart but in this app the status was delivered, I have received from flipkart when I contact customer support from flipkart they will only extending time only. But the problem was unsolved

I ordered an ASUS ROG G15 STRIX gaming laptop on 7th October and it is shipped to Mothers hub Hyderabad on 8th October morning, since then there is no update in location and you already crossed one promised date on 11th oct and today(13th) is the second promised date as said by you, i wonder if promised dates can be two different days, Please assist and order my product asap.

THANKS.

Dear customer care representative,
Order ID OD[protected] placed on 8th Nov 2020 and was cancelled by seller due out of stock but actually you can see same items are available with different Prices on Flipkart as well as Amazon. This was purchase of amount Rs5967/-due marriage of my younger sister. Now the same item is available on Flipkart as well as Amazon of amount Rs7739/- . If the item was out of stock why item was booked on Flipkart platform and due COVID everybody running out of money, I don’t have money to place new order with high price as my money is stuck between you and bank as Money transfer for same order on 8th Nov and it will be creates again on same accounts on 24th Nov and money is stuck. If the item is out of stock then why seller is selling on same platform with high price.
Please deliver the same item with price on mentioned address.
Thanks

The orders with Order IDs mentioned below
1. OD[protected]
2. OD[protected]
has been pending for more than 3 days.

After this I am not able to make any payment and make new order.

I've purchased dicount coupon using super coins which has the validity ending today(13.11.2020). They've made me purchase the coupon but not allowing me to use it with Diwali sale.

I've facing issue and raised this Flipkart Customer support but no action till taken.
Already the products under this coupon are not available. what is the use for purchasing the coupons.

I'm sarath. I have issue with this Order Id-OD[protected] from flipkart It's promise date 7th Nov But it's suddenly shown delivered on 3rd Nov. Even i did not get out for delivery message. I raised a complaint about this issue on same day and They said it's happened due to technical issue. And asked me to wait for 24 to 48 hours After that no one contacted me. So I called again to flipkart Again they ask to wait for 24 to 48 hours after also no one called me again i called flipkart higher officer and they asked to wait untill maximum 10th Nov. In 10th nov i get a call from technical team and he said sorry for the trouble your product missing we initiate refund and your money will reflected in same bank account within 24 hours. But still I did not get refund. Again i called me flipkart they said wait until Nov.15 then changed Nov.18 Then changed Nov.19.. I paid using someone card to give tv for someone within 13th nov so it's not possible to wait anymore.. I'm already in bad situation don't make new problem in my life.

If I did not give tv or money to someone then my life will be wasted.. so please understand my situation.. and sent refund immediately.

I called flipkart more than 150 times but no use because my situation is not ready for wait more days i need solution immediately so please flipkart help me immediately.

My bank statement for OCT 2020 shows that I have made a debit card payment of Rs20, 450/- on 25 Oct 2020 to FK payments Mumbai. The SBI card no is [protected] and payment ref is SBIPGRT[protected]. i do not remember ordering anything. Probably browzing the net for air purifiers. Can you confirm if you have received this payment. If so, request rreturn the same to the card directly under confirmation to me. Col A Guruprasad [Retd]

I ordered Samsung TV on 19 October and paid using credit card EMI option. (No discount availved for this order) promised date was 22nd October but still haven’t received the product. Customer care is of no use than extending time period. There is no proper channel or matrix for the issue escalation. Process is not transparent. I have already paid my first EMI now. Still no update. I want my money back.