Flipkart Complaints & Reviews

Mana 9th October ko order Diya delivery date ta 28th October bt Abhi bhi Nahi mila...1 order ka itna Deen Laga ka to Mera order cancelled kar dunga or Kal milaga to tik a nhi to return kar dunga...

I was assured that I'll get refund including price difference in 24 hrs still didn't got any refund.Flipkart officials insisted to cancel the order.Now I'm getting only false promises that issue will resolved on this or that date

[Incident: IN[protected]]

I have been sent Dublicate addidas shoe. One is black in color and the other is dark blue.

Flipkart is not accepting return and my account is blocked.

I am not able to track other 30 orders.

Other 5 products among 30 products are used one and sub standard.

Even after calling no response from Flipkart.

I ordered a Motorola phone on flipkart (order ID: OD[protected] which was delivered on 22nd Oct. However, the phone is defective and its volume and mic is not working, so i requested for a replacement on 27th Oct 2020. However, I got a call from the flipkart executive that the product cant be replaced and they will send a technician. The executive (Mr Akash) was extremely rude. When I told him that i want a replacement and dont want a technician visit during covid times, he asked me " what's the guarantee that the phone that you are returning doesnt have covid virus". I am not sure if you teach your executives to talk like this. Also, he said its fine if you stop using flipkart. I am not sure if thats what flipkart wants its customer care executives to talk like this. Anyways, request you to please replace my product as per the policy on your website since i requested for a replacements within the stipulated time. Didnt expect flipkart to deliver a faulty product.

Hi Team,

This is to bring to your notice that I have ordered a Samsung Galaxy Watch during BB days on 18th of October 2020.

The product was supposed to be delivered initially by 23rd of October. However upon calling the CS on the very same day, the ETA was extended to 30th of October.

Please understand that the product is a premium one which I purchased from Flipkart & this negligence on the delivery of a product is highly unappreciable. Most of the premium products in other E-Commerce retailers gets delivered in a day or two.

Upon discussion with the CS representative, it was understood that there is no option to escalate & prioritize the Order Delivery.

Upon comparing this service with other E-Commerce Retailers like Amazon, I have never faced this problem with their delivery Network & the overall experience which I am facing is one of a kind with Flipkart this time around.

I would like to understand if there is a way to expedite this delivery as I do see the product being stuck in Kolkata Hub from the last 4 days and no progress on the same.

Incident Number raised # IN[protected] & no update yet from the Logistics Team

Your CS people to some extend are not having the knowledge/visibility on the overall process & all they are offering are condolences rather than deep diving & finding a solution.

Please provide me an update on this ASAP & I would require a closure on this ASAP.

Both Flipkart and Ekart showing the same status from the last 4 days without a single update and the product is stuck in Motherhub_Snk for the last 4days

नमस्तस्यै सर,

मैने फ्लिपकार्ट से विंटर जेकेट 1 रू देक प्री बुक आर्डर किया था 11 अक्टूबर को और जो बाकी बचा पेमेंट 826 रू था वो 15 अक्टुबर 2020 को किया था। और उन्होंने 18 अक्टूबर को डिलेवरी डेट दी थी। डिलीवरी लेट होने के कारण दूसरी डेट 25 अक्टूबर दी थी। और इसी डेट को उन्होंने मेरा ऑर्डर कैंसल कर दिया और रिफंड इस्यू कर दिया।
मुझे रिफंड नहीं चाईए। मुझे वो को सस्ता प्रोडकैट चाहिए जो अभी 1725 रू मिल रहा है। क्योंकि और कहीं जगह वो उस टाइम सस्ता मिल रहा था। इन की देरी करने की वज़ह से मैने वो ऑफर भी गवा दिया।इसी लिए मुझे यही प्रोडक्ट्स चाहिए । अगर ये ऐसा नहीं कर पाए तो में कंज्यूमर कॉर्ट में भी केस दर्ज करना पड़ेगा।

OD[protected]

I ordered realme Buds Air Pro Bluetooth Headset at 19th oct, 2020 during big billion days on flipkart
at 26th oct, 2020 i received the same product i started using by very first day i found due to problematic design it's causing a pain in ears hence it's not possible to hold it longer not even for 20-25 minutes continuously for calls

i feel losing my 4048/- because of this problematic product
i contacted flipkart to refund my money by returning this air buds
they denied as seller has no return policy

i just want flipkart to take this air buds back i didn't even use for a day it's not possible to use because of this design
and want refund of 4048/-

Hi,

I brought 12 wallpaper rolls from flipkart. Those wallpapers were under no return policy. When I received those wallpapers they were in very bad condition. So I contacted flipkart regarding the same and then they blocked me. When I sent them the images of wallpapers they unblocked me and sent me the message that your return was cancelled by seller. Those wallpapers have self adhesive feature. So after getting blocked and with no other choice when I tried to put them on my wall they were falling out because their adhesive is not working. Wallpapers contains lots of bubbles within the roll even before applying. I contacted the flipkart again and they told me that they will contact me regarding the same but I waited for more than 20 days and no action is still taken. Now my money is wasted. I want refund from that seller. Those wallpapers also damaged my wall paints..

Account phone no- [protected]
Thanks and regards
Harshit

I ordered a lenovo M10 tab on 21st october[protected] for rupees 12999 but as the delivery is getting late i cancelled my order on[protected].. I got a notification that i will receive my refund of rupees 12999 by[protected] by 1.30 pm...but I dint receive my refund yet...i wrote a complaint to flipkart about the issue but still I dint receive my refund

Order id OD[protected]
As I want to change my pickup address your CUSTOMER executives suggest me that first cancel your pickup then with in 24 hours you may reinsiat your new request..After 24 hours too reinstate option is not enabled hence I contact to your executive then he replied that it's not possible and he replied me that their executives mistakenly give wrong information to me..I never expect this ### information from a reputated world class e commerce..I attach your executives replies as screenshots

I ordered for a Colorcase Back Camera Lens Glass Protector for VIVo X50 Pro through flipkart.com under a no return policy (Order Id: OD[protected] and order date 17.10.2020).
The product was delivered on 27.10.2020 at 6.15 p.m. After sanitisation I opened the pack today on 28.10.2020. But found a lens protector for VIVo X50. It was not for VIVo X50 Pro.
Failed to lodge complain, as it was under no return policy. But wrong product delivered should not be applicable for no return policy.
Please do the needful.

Have purchased a Realme 7 on 16th October 2020 at the price of Rs 13406, payment made via HDFC Credit Card and it got delivered on 18th October. After 2 days o[censored]se, I started facing lagging issues with some of my applications so I thought it was some random issue but the lagging issue was continuos with gaming apps as well. So I escalated the same issue to the customer care for the replacement of my device i.e. on 22nd Oct after which they have asked me to do the 4 steps troubleshooting, after doing that the issue was still not resolved and they assigned the tech visit for my device.

- On the same day, a tech guy had come to my home to check for the device. I have told him about the issue that m facing a lagging issue with some of my apps and he checked the mobile and found the issue in the Zee5 application {downloaded via Playstore which is called as 3rd party app as per tech guy} which is lagging badly and then told me that Flipkart doesn't consider 3rd party apps and the rest your mobile is ok and left and my request for replacement has been canceled.

-After then at the same time, I have again requested a call back that why my request has been canceled as my issue is still not resolved then again 2nd-time tech visit assigned and on the same day the same guy came and checked and found the same issue with apps and said the same thing again and he mentioned to go to brand store for checking and mentioned in his notes issue resolved customer not satisfied (issue was not resolved my device was still lagging with some apps) and then my request has been canceled.

- After then I again called customer care that my issue is still not resolved then 3rd time again they have assigned a tech guy and again the same guy came and again he said the same thing and follow the same process in mentioning my complaints and asked me to go to the brand store to check the device and again request for return or replacement canceled.

I have called several times to the customer care and everyone was assuring me falsely that on 29th your device will pick up and a refund will initiate so wait till 29th Oct. I have been in contact with Flipkart customer care more than 10times but no one had resolved my issue and everyone was assuring me falsely

Now today is the day when I got a final call from the customer care that I need to go to the brand store to check the device as they cannot do anything from their end and the seller is denying for the replacement or return because as per tech guy device is ok.

But FYI my device is not ok and I'm still facing the same lagging issue and I want to know if I have purchased the mobile from Flipkart then why should I go to brand store to check for my device. Have I purchased the second-hand mobile for which I need to run to the brand store to check? I have spent the full money to purchase a new mobile then why should I go for a brand.

Request you to kindly look into my complaint and help me return this faulty second-hand mobile phone and i need full refund against this faulty mobile

Your prompt support will be highly appreciable.

Order id; OD[protected] tracking id; FMPP[protected]
asus vivobook 14 ordered at oct 15, now its still in bangalore for past 4 days and customer care said Issue will be resolved by Oct 24 again changed to oct 29.please make the delivery as soon as possible..more than 15 days delay..

Fri, 16th Oct
12:54 am
Malur
Your item has arrived at a Flipkart Facility
Sat, 17th Oct
2:55 ambr...

FMPP[protected] track id
OD[protected] order id
16 Oct I ordered and still not recieved. 26 was promised date. Changed to 28 and 28 also no scope. Status has not changed since 24. Flipkart page shows gurgoan while tracking shows dispatched to farukhnagar. Customer care is not responsible enough. Have to sit for nearly 2 hrs to get through them. They are seriously harassing customers. Will stick to cod now

This problem is always facing me on my every order from flipkart ... Wish master always refused the came to my address...he is came in city and stands there ..and city to my address distance is 3km ...but my address is order deliverable and Flipkart accept my address for delivery but wish master says come to city and collect your product ...

This problem is all peoples facing from my village...wish master don't come in villages ..they say service not available at your area ...
Please resolve this problem

As we know that recently Big Billion Day was over and after a long wait I booked a Thomsan 9 A series Smart TV .

As per updater from flipkart it was suppose to get deliver till 2 Nov, 2020.
But it arrived early and as per update, my product was arrived in Bahraich on 21 Oct and flipkart delivery partner shows that they tries to deliver my product three times in between 22-26 Oct for which they neither called me nor shared the contact details for the delivery boy.
Now it's showing that the product is cancelled, for which I tried to take help with flipkart and it's delivery partner GATI Courier, but I haven't got any positive feedback.

Currently I want my product delivered, because this not my fault and just because of careless delivery partner I am suffering .

Kindly look into the matter because at this stage I want my product instead of any refund.

Kindly resolve the matter on priority basis since it's hampering the reputation of flipkart itself due to someone else's fault.

My order details are mentioned below:
Order ID- OD[protected]

Product - Thomson 9A series 80cm ( 32 inch) HD ready LED smart TV

Also attached pictures for your kind reference.

--
Rahul Gupta
Co: [protected]

Product purchase on 15 October 2020
Product delivered on 20 October 2020
Product return/ replacement request on 23 October 2020
Flipkart initial promise date to resolve issue 26 October 2020 9PM
Flipkart second promise date to resolve issue 28 October 2020 3PM
Flipkart third promise date to resolve issue 31 October 2020

I bought a laptop from Flipkart 15th October 2020. I received the product on 20th October 2020. I noticed white patches on the screen, these patches are clearly visible on black screens that's why It took time for me to notice the defects of the product. Immediately I raised a return/ replacement with Flipkart on 23 October 2020. Initially Flipkart sent me notification saying the issue will be resolved by 26 October 2020 9PM IST but I didn't get any call/email from Flipkart. After 10PM on 26th October 2020 I called Flipkart again for status, then the resolution date pushed to 28 October 2020 3PM IST. Today(28 October 2020) I can see my return request is rejected. Today again I called to Flipkart, to help me with the resolution. Initially one of the executive is saying return policy is expired and thats why flipkart cannot replace the damaged product i received after some argument they have pushed the resolution date to 3 more days 31 October 2020.

I reason behind my worry is that, when I was speaking to one of the executive he was mentioning return policy is only 7 days so that return / replacement cannot be done. But I raised my return request on 23rd October 2020 only.

Date[protected]
order id : OD[protected]
I received the product (sony pendrive 64 gb ) 150 rs more (excluding shiping charges ) then its actual M.R.P. its actual M.R.P. is rs 660.
I want refund for it.

My Order ID - OD[protected] in the name of kavita gupta my registered mobile number [protected]
I placed order on 15th October during big billion day sale for apple i phone se at rupees 25999 and i m a plus member
My order expected delivery date was 18th October still its not delivered and without reaching the destination city that is bhiwani it was made out for delivery and made undelivered even i got no call from delivery boy... I m questioning if it didn't reached bhiwani how can u make it out for delivery and marked undelivered and then after that there is no update of product reaching bhiwani...when will i receive my parcel?? Ur agents are calling me and asking me to cancel my order but I wont be canceling my order because its price has increased now so dont ask me for cancellation i want my order because the price has increased by 9000 now so its a loss for me if i cancel previous order and place a new one ... Make my previous order delivered as soon as possible

I have ordered a product on flipkart on 17th oct, 2020. order id - OD[protected], courier name - delhivery, tracking id[protected], as per tracking details my product has reached to his final destination city on 25th oct, 2020. But they held it at their office and did not deliver. The last day of estimated delivery is today - 28th Oct, 2020. So I called at local delhivery courier office for delivery of the product . They immediately in a very rude way told me that they will not deliver it to my location and told me They will deliver it after 5-6 days. But estimated delivery date is today . The product reached at final delivery station 3 days ago. But they have not delivered it till now . Delhivery courier person (whom I called) - Suman Sil, Contact Number - [protected] . I have the call recording with me.