Flipkart Complaints & Reviews

I ordered the apple Macbook pro 16 inch on 20th Oct by paying Rs.1, 54, 900 upfront, the promised date of shipping was 27th Oct and that of delivery was 4th Nov. On 27th Oct I contacted customer support they assured me that your issue will be resolved by 31st Oct and the item will be shipped. On 31st I again contacted the customer support which stated that the issue will be resolved by 2nd Nov, Today I got a call from different customer agents some saying order wont be delivered. some saying to cancel and some assuring order will be delivered.

After paying 1, 54, 900 Rupees upfront this is the kind of service flipkart is providing. I DO NOT WANT TO CANCEL MY ORDER, and I want FLIPKART to hold their promise of delivery after they have Confirmed the order on 20th. I am even willing to wait if they provide a clear updated date of delivery. i have been cheated on continuously by the customer agents at FLIPKART. and this is 14 th day of continuously waiting, calling and wasting my time trying to get updates about the same.

I had purchased KODAK TV CA0909 from flip kart during big billion sale on 16th Oct 2020 which gave costed me 28, 361 including the additional TV Protection for 3 yrs. The order was confirmed by the flip kart & same was delivered to me on 24th Oct 2020. At time of delivery only we found the damage/ defective in the product - TV Panel damage on the screen. The same was inspected by the allotted technician & asked us to raise the replacement. When we tried for replacement marking in my order unable to get, for which contacted CS of flip kart. They said still the delivery is not updated at thr end hence kindly try after 24-48 hrs., as you have still time for replacement raising for 10days as per return policy.
I was waiting, in mean time next day morning got message from flip kart saying return request raised & refund initiated, which was shocking ... Again, contacted CS Ms. Niharika & explained all the story for which they revoked back the return & asked me to wait for 24 hrs. so that i will get option of replacement & then proceed but if still have ANY PROBLEM can contact back to CS.
As mentioned, i waiting for 24 hrs. & tried for placing replacement on 26th Oct. Again, same issue. They asked me to wait. But on 27th Oct, i again get shock of message saying return request approved & refund initiated.

This time it was ridiculous that my account been manipulated by FLIPKART team repeatedly. Contact CS as usual & blasted them & got it revoked.
Then on the same day sent as mail to flip kart grievance, for which got the call & mail from Ms. Amrin, saying that they are extending the replacement duration window by 10 days as there is possibility of stocking up the same product. If I notice the product availability, I can place request for replacement still ANY PROBLEM can contact CS or respond back to same mail.
So, I as mentioned by flip kart CS, I was waiting & tracking the product availability for the same. On 29th Oct, Diwali sale started, in that I found KODAK Brand’s same specification model but in 65inch & 50 Inch availability.
Hence, I responded to the previous mail sent from Ms. Amrin, asking as below on 31St Oct 2020:
ts been 5days, still kodak tv 55 inch CA0909 model has not enabled for delivery.
But could find other models of kodak tv as enabled n available.
Hence, check the any other options of replacement with either 65 inch CA0101 as the big billion day offers n let me know the difference amount to be paid or 50 inches as per big billion day offers n let me know n then refund the excess amount to original payment account/ card.

Atleast look into this option of replacement n let me know n confirmation of the same on urgent basis.

For which, I dident get any reply atall till 3.30 PM of 1St Nov 2020, hence in mean time found same model KODAK CA0909 stock was available in flip kart, tried marking for replacement. Even this time it did not allowed me to do so. Hence immediately contact flip kart CS Mr. Shivam. Had raised all the concerns & final got the replay from him that he is also unable to enable the replacement option, hence plz wait of 2 more days etc… & also asked him to raise a separate complaint for this & Ref ID : IN[protected]. Even at 7:30 PM on 1st Nov 2020, I cloud find the KODAK 55in CA0909 stock availability from the same seller OMNITECH. I have proof of screenshot of the same.
On 2nd Nov 2020 morning, I got call from Flip kart GS Ms. Chandana, saying that we saw your mail asking for the replacement of the different model which is not allowed as per company policy & its only refund. So, I asked her to check the latest conversation happened, the same model was available for which u can allow for replacement. Sa again she started saying, at present kodak CA0909 stock is not available with the Seller (OMNI TECH) so only refund option & got the mail saying that it is only refund option & no replacement as the same product is currently not available in stock at 11.41 Am of 2nd Nov 2020.
This made my temper raised & its nightmare as a CUSTOMER to buy something from flip kart. By all these, it clearly indicates that, Flip kart intentionally
Don’t want to give CUSTOMER service properly
Just offered fraud sales/ marketing of product in discounted price & send used or defective product
Then say only refund option can’t provide the order product, as they order got placed @ lesser cost.
Flipkart is doing always FAKE & CHEAP sales STRATEGY? To be frank, this second time I am experience within 1 month.
Incident: On 11th Oct 2020, one of the sales ordered California Almond offered @ Re.1 Along with other products. Got the confirmation also from flip kart for placing the order successfully. But when product delivered, they did not send the discount offered Item CALIFORNIA ALMOND. When raised the concern to CS, they coolly said sorry we will refund the amount Re. 1/- as we cannot re dispatch the same.
Here also clearly it indicates that FLIP KART INTENTION of CHEATING & FRAUD ADVERTISING.
Getting refund of 1/- is not at all my concern & its very cheap amount of asking for refund also from my end practically. As the FLIP KART intention were not at all good towards CUSTOMER, where we say CUSTOMERS ARE KING. So not for the sake of refund, but wanted to raise the concern & fake advertising & fraudulent marketing gimmicks of the company, I raised the issue with Grievance cell of flip kart for which in 48 hrs. the resolved issue saying will credit the actual amt of the product to my flip kart wallet that is 77/- & I can place the order again.
As per the Consumer Protection Act 2019, this is fraud & misleading advertisement.
Without CUSTOMER consent some of company staffs are marking placed order as RETURN N REFUND, which is again manipulation & fraud.

CUSTOMER complaints, service requests, requirements and call discuss are not updating by their concern officer, which is again fraud, CUSTOMER service issues.

In one of the conversation with the CS, got to know that even stock is available that is only for the new buyers not ready to provide for the replacement CUSTOMER as price sld for me is much discounted price but at present price is more, which is loss to them.

Even at 14:00 hrs of 2nd Nov 2020, the same brand but different model is stock is available but company deny to fix the issue.

I have almost all the call recording of the CS & GC executive discussions, mails & screenshots of the same MODEL KODAK CA0909 availability in flip kart from the same seller/ vendor OMNI TECH as proof, still flip kart did not honor the CUSTOMER issue as per I had purchased KODAK TV CA0909 from flip kart during big billion sale on 16th Oct 2020 which gave costed me 28, 361 including the additional TV Protection for 3 yrs. The order was confirmed by the flip kart & same was delivered to me on 24th Oct 2020. At time of delivery only we found the damage/ defective in the product - TV Panel damage on the screen. The same was inspected by the allotted technician & asked us to raise the replacement. When we tried for replacement marking in my order unable to get, for which contacted CS of flip kart. They said still the delivery is not updated at thr end hence kindly try after 24-48 hrs., as you have still time for replacement raising for 10days as per return policy.
I was waiting, in mean time next day morning got message from flip kart saying return request raised & refund initiated, which was shocking ... Again, contacted CS Ms. Niharika & explained all the story for which they revoked back the return & asked me to wait for 24 hrs. so that i will get option of replacement & then proceed but if still have ANY PROBLEM can contact back to CS.
As mentioned, i waiting for 24 hrs. & tried for placing replacement on 26th Oct. Again, same issue. They asked me to wait. But on 27th Oct, i again get shock of message saying return request approved & refund initiated.

This time it was ridiculous that my account been manipulated by FLIPKART team repeatedly. Contact CS as usual & blasted them & got it revoked.
Then on the same day sent as mail to flip kart grievance, for which got the call & mail from Ms. Amrin, saying that they are extending the replacement duration window by 10 days as there is possibility of stocking up the same product. If I notice the product availability, I can place request for replacement still ANY PROBLEM can contact CS or respond back to same mail.
So, I as mentioned by flip kart CS, I was waiting & tracking the product availability for the same. On 29th Oct, Diwali sale started, in that I found KODAK Brand’s same specification model but in 65inch & 50 Inch availability.
Hence, I responded to the previous mail sent from Ms. Amrin, asking as below on 31St Oct 2020:
ts been 5days, still kodak tv 55 inch CA0909 model has not enabled for delivery.
But could find other models of kodak tv as enabled n available.
Hence, check the any other options of replacement with either 65 inch CA0101 as the big billion day offers n let me know the difference amount to be paid or 50 inches as per big billion day offers n let me know n then refund the excess amount to original payment account/ card.

Atleast look into this option of replacement n let me know n confirmation of the same on urgent basis.

For which, I dident get any reply atall till 3.30 PM of 1St Nov 2020, hence in mean time found same model KODAK CA0909 stock was available in flip kart, tried marking for replacement. Even this time it did not allowed me to do so. Hence immediately contact flip kart CS Mr. Shivam. Had raised all the concerns & final got the replay from him that he is also unable to enable the replacement option, hence plz wait of 2 more days etc… & also asked him to raise a separate complaint for this & Ref ID : IN[protected]. Even at 7:30 PM on 1st Nov 2020, I cloud find the KODAK 55in CA0909 stock availability from the same seller OMNITECH. I have proof of screenshot of the same.
On 2nd Nov 2020 morning, I got call from Flip kart GS Ms. Chandana, saying that we saw your mail asking for the replacement of the different model which is not allowed as per company policy & its only refund. So, I asked her to check the latest conversation happened, the same model was available for which u can allow for replacement. Sa again she started saying, at present kodak CA0909 stock is not available with the Seller (OMNI TECH) so only refund option & got the mail saying that it is only refund option & no replacement as the same product is currently not available in stock at 11.41 Am of 2nd Nov 2020.
This made my temper raised & its nightmare as a CUSTOMER to buy something from flip kart. By all these, it clearly indicates that, Flip kart intentionally
Don’t want to give CUSTOMER service properly
Just offered fraud sales/ marketing of product in discounted price & send used or defective product
Then say only refund option can’t provide the order product, as they order got placed @ lesser cost.
Flipkart is doing always FAKE & CHEAP sales STRATEGY? To be frank, this second time I am experience within 1 month.
Incident: On 11th Oct 2020, one of the sales ordered California Almond offered @ Re.1 Along with other products. Got the confirmation also from flip kart for placing the order successfully. But when product delivered, they did not send the discount offered Item CALIFORNIA ALMOND. When raised the concern to CS, they coolly said sorry we will refund the amount Re. 1/- as we cannot re dispatch the same.
Here also clearly it indicates that FLIP KART INTENTION of CHEATING & FRAUD ADVERTISING.
Getting refund of 1/- is not at all my concern & its very cheap amount of asking for refund also from my end practically. As the FLIP KART intention were not at all good towards CUSTOMER, where we say CUSTOMERS ARE KING. So not for the sake of refund, but wanted to raise the concern & fake advertising & fraudulent marketing gimmicks of the company, I raised the issue with Grievance cell of flip kart for which in 48 hrs. the resolved issue saying will credit the actual amt of the product to my flip kart wallet that is 77/- & I can place the order again.
As per the Consumer Protection Act 2019, this is fraud & misleading advertisement.
Without CUSTOMER consent some of company staffs are marking placed order as RETURN N REFUND, which is again manipulation & fraud.

CUSTOMER complaints, service requests, requirements and call discuss are not updating by their concern officer, which is again fraud, CUSTOMER service issues.

In one of the conversation with the CS, got to know that even stock is available that is only for the new buyers not ready to provide for the replacement CUSTOMER as price sld for me is much discounted price but at present price is more, which is loss to them.

Even at 14:00 hrs of 2nd Nov 2020, the same brand but different model is stock is available but company deny to fix the issue.

I have almost all the call recording of the CS & GC executive discussions, mails & screenshots of the same MODEL KODAK CA0909 availability in flip kart from the same seller/ vendor OMNI TECH as proof, still flip kart did not honor the CUSTOMER issue as per their Return Policy .

Hence, I demand for product replacement only & last option is refund with double the amount paid by me. As I have lost the opportunity to buy the different product in better price during the sale period which now will cost high price to me its only bcoz of FLIPKART misleading offers on the KODAK PRODUCT & too lot of pain from the day of delivery till now investing my time & energy & losing my peace of mind also unnecessarily paying interest & other charges to bank for the prepaid amount.

their Return Policy .

Hence, I demand for product replacement only & last option is refund with double the amount paid by me. As I have lost the opportunity to buy the different product in better price during the sale period which now will cost high price to me its only bcoz of FLIPKART misleading offers on the KODAK PRODUCT & too lot of pain from the day of delivery till now investing my time & energy & losing my peace of mind also unnecessarily paying interest & other charges to bank for the prepaid amount.

FYI & R, just a few mins back saw the same model 55 CA0909 in my another (Husband's ) login id, which clearly showed the very much availability & details for the delivery dates also. PFA of the screenshot is the same. So based on that i tried mark replacement but my login shows unavailable. Hence called to CS support for which Mr. Kunal called & told the issue again, he kept the CALL ON hold and never returned back almost for 22 mins just kept on hold. Which enforced me to just cut the call.

After me mins, got msg as " Our CS tried reaching to u but unable to connect you" ####.

What are these cheap gimmicks, misleading advertisements etc... evading the CUSTOMER's. Now I have got to know that even grievance team is hopeless, non sense unfit for anything even to perform the core job of grievance.

The BIGGEST MISTAKE OF CUSTOMERS IS PURCHASING FROM FLIPKART & GETTING BULLIED BY FLIPKART.

EVEN AFTER PROVIDING FACT & PROOF OF AVAILABILITY, THE ### IN FLIP KART COMPANY IS BRAZENLY SAY STOCK NOT AVAILABLE.

WHAT A SHREWDNESS BEHAVIOR OF THE FLIPKART.

PFA BELOW SCREEN SHOTS AT PRESENT (5:50 pm ON 2ND NOV 2020) THE SAME MODEL IS AVAILABLE WITH SAME SELLER OMNI TECH ONLY WITH PRICING DIFFERENCE, FOR ANOTHER CUSTOMER LOGIN IN. ONLY IN MY LOGIN DISPLAYS AS TEMPORARILY UNAVAILABLE..

WHAT A CHEAP FRAUD..
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WHAT ELSE MORE EVIDENCE DO YOU NEED...SHAMELESS COMPANY & TEAM

My order OD[protected] was cancelled and i got a mail on 18th.
Hi Dhawal Babbar,
We are writing to you about your OD[protected] for LI-NING SUPER FORCE 83, Orange/Black Orange Strung Badminton Racquet.
We are sorry to let you know that the order has been cancelled due to unexpected logistical constraints.
We understand that you were keen on getting this order. If you like, you can place a fresh order for this item within the next 5 business days. In case there is any price difference for this item in comparison to the old order, we will reach you within the next 48 hours of the new order being placed, to lend our support.

I called and got the answer that the refund will be given to me within 24hrs of delivery, but its been more than 3 days and no refund yet

Hi Team, My name is Atul Kumar Singh and having flipkart account via mobile number[protected] and I purchased this LG soundbar on 22nd and got it installed on 23rd where after using 2 days I found there is connectivity issue between soundbar and provided subwoofer. Hence I asked for return / replacement on 26th Oct and since then continuously following up with customer support for solution. Everyday they promised me a new date for return and all of sudden today I got a msg that days have been exceeded now for the return. But I want to ask these morons who is really responsible for this Flipkart or me? I strongly believe that this is strategy of flipkart to delay like this and create a frustrating situation for customer.

I need a an answer for this pathetic customer support and delay in solution. Also kindly delete my flipkart account and arrange a pickup for this item from me. Keep the money but just never ever send me any email or notification for Flipkart.

I bought Honor Watch GS Pro from Flipkart on 25th October 2020, When this product was delivered I was not at home at that time I was out of office work, When I came back and checked the product, the problem came out in the product. The watch SpO2 and heart rate sensor not working properly, I raised complaint to flipkart customer care for return and refund amount, the flipkart customer care support person said, the seller not accept your return request, i asked him why seller not accept the return request, he said, he don't know.

I need solution, i have paid 17999 amount for working product, not for the defective product.

Kindly look into this and provide me solution

I have purchase a mobile on 15 oct 2020 and his delivered date 22 oct .2020, but yet not delivered given another date 29 oct 2020 then again yet not delivered. again given another date 2 november 2020 still not delivered. agiven another date 3 nov sir his customer care not aware about real problem. i am very depress this regarding. i have already given money.

plz sir given any idea how to take my mobile and sir take action against Flipkart for vesting time and money. plz take action his service why showing via addverting goog servise.

Plz sir provide right jugement.

On 12 October I purchased a product from Flipkart having cost 4940 and I paid for this from Flipkart paylater but I received a defective product having connectivity issue so I tried to return the product but they blocked my account on 13th October and I am neither able to return the defective product nor able to pay the due of Flipkart paylater bill I have contact the customer support but they did not help me in this situation and they told me if I don not pay the Flipkart paylater due within 5th November there will be late payment charges of 600 per day I told them I am ready to pay the due but how they did not respond so I request please unblock my account and return the defective product and please provide me the payment link so that I can pay the paylater due within time

I guyser 10L digismart make was supplied on 29 oct and was installed yesterday by electrician.It hardly heats water. RANG UP DIGISMART they said ask flipkart to replace

Flipkart has blocked my account saying that i have higher returns and when i raised a complaint regrading this. they are simply dragging from past 3months and not resolving my complaint
my email id is bhanu.[protected]@ gmail.com
phone number - [protected]

Flipkart order I'd is OD[protected]. My refund is not credited to my account as they showed 30th October 2020.

I have called many times to customer service executive but they did not answered in well manner.

Thanks & Regards

Rudra Doshi

Sir, I, sk Obaidullah, account no.[protected] ( SBI milki branch. Code 15278) .there are three unauthorised transactions of rupees 12999.00, rupees 15999.00, and rupees 1999.00 on 29.10.2020..I habe not purchased any product against these transactions...So I want to refund the required amounts of total rupees 30997.00 anyhow...I did not share my otp...

I ordered apple airpords pro on 18th of October 2020 from Noida. It reached the nearest hub by 23rd of Oct 2020 and they didn't deliver the product. They gave me another delivery date of 26th Oct 2020 and assured me that it will get delivered. But asusual it didn't deliver me the product on 26th Oct 2020. Also I am not getting any update as to where is my product since 23rd Oct 2020. Now they have given me a date of 2nd Nov but till now no sign of delivery of a text of delivery from them. Just too tired of contacting Flipkart, they only have one solution - "sir it will get delivered don't wry". Should I wait for a year to receive the product? Such horrible service from Flipkart.

Start button is not working. Requested for Exchange of product. But customer service has initiated for Return/Refund.
Waited for 1 week for Return. No body has visited for Technical visit/Return pickup.
After week without my notice Flipkart has cancelled the Return/Refund request.
Need immediate action to exchange the product or Refund

My order was not delivered and was told to do a new order. There was price difference and so flipkart assured me of refunding back difference amount in gift card which they said will takes minutes after product gets delivered. I accepted as they said in bank account it would take a longer time. Its been 3 days my product has been delivered and yet not received my refund of Rs 8, 250. Contacted customer care team mutiple times and even on twitter and they are not taking it seriously. Please help kindly.

I saw a problem to technician they said that we forwerd your feedback to flipcart and then flipcart rejected my request ... i asked flipcart customer care.. he said that technician was saying that they resolved my issue no one is doing anything

I have ordered "Faber Hood Primus Plus Energy" chimney. However, I received "Faber Hood Primus Energy". I realised this when Chimney got installed. Now, when I am complainting it to Flipkart customer care about replacement, they are saying, since I got installed it from other vendor my replacement warranty got expired. Flipkart & Seller are fooling people on sake of online-sale. Don't buy any product form Flipkart special some costly product.

I have ordered cousin set of 5 and bolder set of 2 from Flipkart and I have paid for these product threw debit card and when I received the product only bolder set of 2 is delivered but cousin set of 5 is not delivered to me and my order status is showing delivered, so I instantly call to the customer service and explain all the issues and they said we will solve your issue by 30 Oct and it's now 2 Nov my refund is rejected 3 times and still I'm calling customer care and they are saying wait for 72 hour every time. The cousin set of 5 is worth amount Rs.549 and my refund is not transferred to me.
Order I'd - OD[protected]

I had a flight booking in the month of April but due to lock down it got cancelled. I have informed flip kart travel about it on 3rd October, they called me took all my details again and again but yet I have not received my refund . Today its 2nd of November . My booking Id is FF[protected]. Please help me out to get my refund.

They blocked my flipkart account and giving me a generalised and standard copy paste reply that since last three times that rhere is some payment irregularity from my end. Kindly review the decision or point out the specific flaw that u have found in my payment pattern.

I personally think that all the orders made through flipkart were prepaid and in compliance of rbi and banking rules..
Since last 12 months, i m ordering grocery items worth 5 to 7 thousand per month

Since last week was big billion day event, i ordered electronic items worth 10 to 15 thousand... All orders were prepaid and made with my credit card.. There can be nothing wrong that flipkart is pointing to..

Note book complaint order 17 October and November 1 or be is the order