Flipkart Complaints & Reviews

When i place any mobile on flipkart using credit card or debit cards orders get automatically cancelled and i am facing this problem after lockdown.

I had ordered for Poco M2 Pro mobile phone from Flipkart. Just 6days from its usage, today when trying to attend a few calls, I was not able to hear anything in my side and some short circuit like sounding bursts came from the earpiece, which definitely proved that the device is faulty. Luckily since I'm within the replacement period, which might have ended tomorrow, I immediately gave a return request. A customer service executive called to enquire about the return request for its processing and asked me about the problem and I patiently explained. It was totally wierd responses coming from the side of the customer service executive- she was a lady. She didn't have any technical knowledge and was forcing me to continue using this faulty product by saying that the issue will be resolved if I update the firmware and do a factory reset! I don't understand how a firmware update will resolve the issue with a faulty hardware. I posed this question. She had no answer for that but just vaguely said that the company's return policy is this and you should accept that. When asked with my right of replacement within the guaranteed replacement period of 7days she says that physical damages which can be seen in first look while the phone is delivered are the only defects covered under the replacement policy and asks me to take the phone to a service centre and continue using this faulty product rather than giving my replacement. She was so rude and harsh, who doesn't have any respect or value to a customer and was blaming me all the way through that I am not accepting her conditions- which she intends is to keep silent and continue with this faulty device. She was so rude to the extent that I felt deeply hurt. I was given a faulty product and when asked she's taking lectures on learning to be happy with what you've got!
Worst experience from the side of Flipkart.

I bought new lg washing machine from flipkart..seller(omnitech)...i didnot open my package..its full of wet...water coming from the package...what can i do...does flipkart sell demo or used washing machine??...its take long time for replacement...very worst experience
...i dont know what to do right now.

Hello Team,

This is with regard to order # OD[protected].

The product was purchased on 1st Nov and delivered on 7th Nov. The installation of the same product was complete by 9th Nov.

Immediately after the installation, we noticed a considerable gap between the Bezel/frame and the TV display.

We have contacted Jeeves executive (Installation team) and they confirmed on 11th Nov that the product is damaged and requires a replacement.

When we tried to replace the product, there was only an option of return. Hence we contacted flipkart for replacement but in Vain. They suggest us to return this product and rebook and replacement option is not available. However the same product was bought on sale and now the new price is significantly higher for rebooking.

Availing a replacement for a damaged product is the basic right for any individual and I request Flipkart to support us in this regard.

Please arrange us a replacement of the same product.

Regards,
Sai

Flipkart is showing only this type of tracking id FDSP[protected].
How can I track by this no. Awb no. Is not there

Sir,
Had ordered 5 no.s of VJ Interior Office chairs @ Rs 5152/- on 30th October 2020 thru Flip kart. Started to order a 6th one on the same day but on afterthought aborted.
Again on rethought, ordered a sixth chair on 31st October thru Flip kart.
Flip kart confirmation for the 5 chairs ordered on 30th and one chair ordered on 31st came via email.
On November 9th, these 6 chairs were delivered at the address given. On 10th they were installed.
On 10th evening at 7.30 pm again a VJ chair box was delivered to my home address. The box is unopened.
I tried for a return, but as I went through the process, I was stuck at the level of replacement. Since the seventh chair is an item which I have not ordered, I do not want a replacement, but a refund.
I checked my bank details, and has found that Rs 5152/- has been debited 6 times on 30th October and once on 31st October. I understand that due to some networking problem, my cash was debited though I did not go through with the order. I remember entering the CVV but after that I did not go forward. Besides I have got confirmation from flip kart for 6 no.s of chairs only.
So i called customer care and waited for almost one and half hours on phone to finally be told that" they could also find only 6 orders for the chair- 5 numbers on 30th October and one chair on 31st October. But since the return policy of the dealer is replacement they cant do anything."
Sir, If you have only six orders from me for this chair, then i feel that you, Flip kart- should get involved in this and get me a return and refund from the dealer.. It is the trust that I have with Flip kart that made me go through a lot of purchases all these years.
Please do the necessary for a return and refunding of this unordered item.
I have two registered phone numbers with flipkart- [protected] and [protected]

Dear Sir

This is to inform you that, I have ordered a product from flipkart having order id no. - OD[protected]. The product was a combo pack of 120 pcs of huggies diapers, but we have only received 60 pcs and I have also paid the amount for the same(via COD). Then we have raised a order cancellation request and refund of the amount but till date we have not received any refund of our amount.

I have also raised a incident report of this issue with incident id No. - IN[protected]. It was as told to me that I will get a call from customer care team regarding our refund but till date we have neither received our refund nor any call from flipkart.

so request you to kindly do the needful to refund our amount or else I have to raise a complain in Consumer Forum regarding this matter.

I hope that I will get a favorable response from your end.

Thanks
Sourabh Rakshit
[protected]

My order number is OD[protected]. It was canceled by flipkart as the delivery service was not able to pick it up. I received a message saying that the refund has been credited on e November and that I will receive it by 4 November. It is 11 November as I am writing this and I have still not received the refund. I contacted the customer care and they are requesting for my bank account statement. But I am hesitant about it as it contains my personal financial information. The customer care today sent me an email saying they are closing this case. Please help.

Refund Requested Refund ID:[protected]

I have placed order for
Acer Aspire 7 Core i5 9th Gen - (8 GB/512 GB SSD/Windows 10 Home/4 GB Graphics/NVIDIA Geforce GTX 1650/60 Hz) A715-75G-50SA Gaming Laptop (15.6 inch, Charcoal Black, 2.15 kg)

laptop and got one toy box which makes shampoo for kids to play.

Raised request for refund.

I had register my mobile number+91 [protected] in flipkart and i have forgotten my password...wen i login using OTP it shows my account is inactive...please resolve it at the earliest

Dear Sir/madam, I have purchased Realme 7i mobile on flipkart. date: 16th Oct 2020, this phone was delivered on 24th oct 2020, But flipkart agent was delivered this phone to me on 28th oct 2020. This phone is getting full hang, camera not supporting while doing video call, finger print and face lock not detecting properly. So, i call to flipkart customer care[protected] but nobody can responding properly. So, Please help me sir?madam.

Name: Praveen Kumar Bejawada.
Mobile : [protected]
Purchase Order ID: OD[protected]
Purchased Mobile Model: Realme 7i (Fusion Blue, 128 GB) (4 GB RAM).

I had paid my flipkart paylater due by flipkart's alternative link provided when my acount has been block...

i attached receipt of payment...
i padi my due but still its shows overdue of amount and they are charging penalty. ..and getting call and messages of for pay overdue amount

Hi Friends,

I have purchased a 2 chairs from Flipkart, one for me and to my colleague.

If we sit on the chair and lean back we are felling down. Observed same issue for both the chair. I do no know what quality check measurements from Flipkart. Out 2 chairs if 2 chairs are having same issue think the quality of items in flipkart. This one part of the issue. Below is the one more major issues after the sales.

Now I have raised the complaint on both the orders.
Order 1: Order ID - OD[protected]
Order 2: Order ID - OD[protected]
This order 2 is mine and order1 is my colleagues. Below mention details are related to order 2.
On the installation day of 24th October 2020 raised an issue by the installation person and later by me. They just kept replacement but the chair is not even dispatched or not approving refund after 20 days. If we reach to customer care they are not even giving any response and after some time the call will be disconnected.

Please do not buy any items from flipkart.
Amazon is way far better is services after sale and quality of the product compared to flipkart.

My name is Guru, I have ordered acer aspire 7 i5 laptop in flipkart on 9th November with order
I'd :OD[protected]

Paid amount of rs 48, 990 through credit card and placed my order the actual promised date of delivery is 12th November, The shipment reached to a nearest hub by 11th November, I called flipkart costumer care to know the order I'd because it was not provided in my orders list and as I won't be available to pick the order on 12th november and I want to pick the order from delivery hub early, she mistook it and cancelled the order, when I call back them regarding this they keep saying once cancelled order cannot be reinstated,

They asked me to re oder the same item which went out of stock, and my money also struck with them, They initiated refund process the amount will be credited on or before 23 november,

Actually this was my brothers diwali gift, Please help me regarding this if there is there anyway thath I can get my order delivered back

Regards,

Velpula guru prasad.

Dear concern
we are inform you that my induction stove are not working due to some technical issues, we sre purchase in last month 23th of September 2020. our products not working from 7th of October 2020, we are trying to complement for this product, but we are not found your contact info your contact details are not connected with us.

We are trying to last week, after that write a mail. Still not resolved yet.

Just get the hell out with usa ip address.

Hello Team,

As per discussion with Grievance Team, refund will be processed by 10th Nov 2020. But till now it has not been processed. Now its a request to look into the matter & take necessary action. Screenshot attached for your reference. How long i need to wait ? This is really frustating

Order Number- OD[protected]

Pratik Kumar

I bought an Oppo A52 through flipkart which was delivered on 5th November. While opening the box, we found that it was an open box phone and all accessories were missing. We raised a complaint immediately and we got an assurance of either replacement or refund. It’s been seven days, none from flipkart have come with any resolution. After a numerous followups, I decided to lodge a formal complaint

DEAR SIR/MADAM
I had given order for a mobile from flipkart on 20th October using my SBI debit card rs 11, 999.00. Due to delay in process I had cancelled the order on 24th October and a confirmation message came to me on 30 th oct that my money has refunded successfully.
But the money has not received for this I have complained so many times a many agent reply only few line the shift resolution from time to time and my problem still persist. I have showed my details of ATM mini statement but they did not agree on my request
Kindly advice what to do any legal action against the Flipkart or seller .

Flipkart is not accepting the return request
Mvoj on oct 14, 2020
I have purchased a red tape walking shoes in Flipkart. but Flipkart is not accepting my request for refund.Ten times rejact my return request is not aspecct.