Flipkart Complaints & Reviews

I have purchase new Samsung Galaxy F41 from Flipkart by taking exchange offer (Order Id: OD[protected]. For this exchange they offered Rs 2550/- off when I was ordering new phone.

My old phone was in working condition with no defect, but at the time of delivery.. the delivery boy refused to pick the old phone at offered price, rather he said that there is some problem in back cover, asked me to pay 2550/- then only he will deliver the new phone.

Whereas, in flipkart website, it was mentioned that they will offer Rs: 2550 if no issue, Rs 1900 if Body issues like dents, cracks & parts missing and Rs 1150 if Phone screen issues like crack, discoloration, screen coming out, touch not working, or body deshaped/bent.

The delivery boy using all rubbish means to defame my old phone and not accepting what's written in flipkart terms and condition for exchange. This is very awful and unworthy by Flipkart and its people.

Greetings,

I deactivated the account by mistake (instead of logging out).

Tried to reactivate using the steps given on the website to reactivate.

Receiving the error - "unable to process request. Please retry."

Tried with a laptop, desktop version Flipkart site, and in-app also but the issue still persists, also tried with different browsers but still showing error.

Please address!

I have bought MSI GF75 laptop during big billion day sale for 74, 999. on delivery i have thouroughly checked and the laptop is genuine and running normally, however while regestering for warranty, i came to notice that the serial number is mismatching on invoice. i have raised complaint to flipkart customer care, but the only clue i have got is that they cannot correct the bill and they have initiated refund process, WHICH I DO NOT WANT as i bought it for my official use and i need laptop urgently. furthermore they refuse to provide a replacement, instead i have to ore-order it by paying 79, 999. i feel cheated and scammed for my time and money. now i cannot trust flipkart as it is not reliable in time of need.

I ordered Realme 7 at 17 October. Order Delivered expected date 21 October. But my order is not delivered. FLIPKART delivery is very poor. Please Help me. Order tracking number is FMPP[protected]

Sir I order my phone in Flipkart app but phone is cancel and my amount is not credited my bank account total amount is 10484 rs.
Order I'd OD[protected]
Flipkart say amount is credited your account but I have not received my money I also share bank statement details in Flipkart but they not respond please help me sir
My phone number is- [protected]
I share you my bank account statement please help me sir

I can buying samsung f41 on dated 16th october 2020 but when delivery boy not accepted exchange buy back product and mention outward product so i can give it cancellation exchange price rs.3550/- but delivery boy not picking up my phone as well i went courier office and wait for since 4-5 hours for his office. and till today date of 22th oct-2020 still my problem was not resolved . even i called to flipkart customer care, they told me problem was resolved very soon but now filpkart sale was finished up. my product price was high so i have to be loss of 3000/- rs. if i can buy it today itself.

so do the needful and provide me my phone. i can give it exchange product rs.3550/-

Hello Sir,

Hope you are doing well. My complain is regarding recent purchase, i got wrong product which detail not mention in your app.when i raise refund query, they are doing irresponsible behaviour, i talk with many time but they tell me seller fault.seller not accepting refund.what should i do? I need resolve my problem as soon as possible.

Flipkart customer care playing with me, i raised query again, and now they forward date is 25 oct 2020. it is last date of refund as your policy.

My order id is --Order ID - OD[protected]

Hi, this is reference to my Order OD[protected] placed for new Morola G-9 against exchange of old Morola G-5S on 16th October 2020.Today your delivery guy came for delivery, ( already late by roughly 3 days) He gave some excuse of delivery boys not ready to attend such calls consisting exchange offers by your company, now this argument was not undersatndable at all. Anyways, my phone which i had to wxcahnge is in good condition, but the delivery boy showed no interest of handing over new mobil i ordered and made weird reasoning and calimu=ing my phone is not in good condition Also he asked me to give Rs.750 extra from the value my phone was valued by Flipkart.so i request you to kindly look into the matter asap, because i can't believe this is how Flipkart is working during sale period and otherwise too. Hope this will be taken to notice soon to prevent further legal action .

I bought an IPhone SE on 16th of October, I got the phone 18th of October, for the reason I wasn’t my place so my mother kept the parcel. Today morning on 22nd of October I came back to my place and I opened the parcel, and it was damaged. It has so many scratches in the camera and the back and front screen also. I raised a request for replacement.One of flipkart’s customer care executive has called and told me to call Apple for the issue occurred. I called Apple, they told me, I’ve a 7 days replacement option so I should go for it. Again I talked to flipkart customer care, they are telling me they will not replace the item. I want a replacement. Otherwise I’ll go to consumer forum for my problem, because I’ve spent lot for my phone, and I brought this phone because o[censored]sing.

I ordered 10 nos of Borosil Endura Glass Storage Jars (5 nos of 600 ml size and 5 nos 1200 ml size) on 15th October '20 with a delivery commitment of 18th October'20 (ORDER No. OD[protected].

Items not yet received (Today is 22nd Oct).

Flipkart Customer Care is not able to provide any information more than - "BACKEND TEAM IS WORKING ON YOUR ISSUE'.

I have also spoken to Mr Suraj of Flipkat Social Media team in this connection on 19th Oct and he needed max 48 hours. He never came back.

Today I spoke to Md Asif Ansari of Customer Care supervisor and he asked to to wait for one more day and some one will get back to me with complete information (NOT THE MATERIALS).

Flipkart's delivery boy took my phone in exchange but mentioned online exchange cancel.

he took extra money from me.. that i have paid cash and via google pay in his personal account number.

Hi All,

I ordered (OD[protected] HUSH PUPPIEs Monk shoes on 11th Oct.

I was very much excited about my order, however a great disappointment faced when the package was EMPTY. This delivery packet was wait less, we opened the packet in front of the delivery boy and complained the incident immediately. Customer Support executive took the confirmation about the EMPTY packet with the delivery boy (Name -...

I lost my invoice letter and it was also not sent on my registered email-id i would like to receive a copy of it.my product was samsung galaxy f 41.
It's invoice no. is as follows FAFAN[protected].
Please email it on [protected]@gmail.com

Shipping date is 19th october but they not shipped till now...

I ordered a phone from flipkart, the promised date for delivery was 18th october, however the product was already in my city (nearmly 5-6km from my house ) on 17th october, , but it is;nt delivered yet and flipkart has been ignoring my social media messages and the chat executives have been delaying it everyday, the date for resolution has been shifting from 24-48 hours to more and more of the subset. And i got a call from one of the executives who claimed he is from social media team but the mobile number is not identified as that from the flipkart social media team, i am pretty sure from his standard of talking and personality that he was someone from the logistics team, and they had sold my profuct somewhere or done something personal with it, and they wont deliver it to me, , there are huge frauds been happening in the company.
i am tired of contacting them everyday now

Order ID- OD[protected]
on 15th Oct during BBD, I ordered a Realme 7 pro-MIrror Silver/ 8GB variant mobile with an SBI debit card of Rs 18899. ON 16th Oct 20, I canceled it cause I wanted a 6 GB variant of the same phone. Soon after canceling the order, I received an update from Flipkart that the seller has initiated my refund and credited by 19th Oct 20. On the same day, I have received Rs100 from Flipkart also. I was satisfied that everything was okay. So again I ordered the other variant of the phone on 17th Oct 20 using the same SBI debit card. I have received the Item yesterday on 21st Oct 20 without any problem and I'm quite happy with it. But I'm totally disappointed with the previous order that I have to file this complaint. As per the Flipkart update, my refund should have credited on 19th Oct by 4.30 p.m. As it did not happen, I contacted the Flipkart service executive over call/chat and they assured me that the issue will be sent to their concerned team and resolve by 22nd Oct 20. After 3/4 hour later another update came from Flipkart stating that issue has been resolved and a refund is also credited back to my account. I quickly checked my account statement but there is no sign of the credited amount of Rs 18799. I called/ text again with the Flipkart executive too many times. But not got any satisfactory solution. I received every time a message with a useless refund reference number stating that my issue has been resolved and I should have contacted my Bank if the amount is not reflected. I did it. I talked with the bank executive about refund reference number 74332740291029093447938 and Monitoring my account with net banking. Even I visited the bank yesterday too. But from the bank side, they confirmed that except RS 100 on 16th Oct, there's no credit amount from Flipkart. Also, the RRN is of no use. Now please give me a solution to this? From 19th Oct 20, I'm sticking between Flipkart/Seller and Bank. Surprisingly other transaction to the same account is going seamlessly. Please help me out with this. I'm attaching my latest bank statement from 15th Oct 20 to 22nd Oct 20 here.

I have placed an order on 16/10/2020(prepaid) they have promised to deliver on 22/10/2020 but my order is yet to be packed. Due to the unexpected delay I lost around Rs.7, 000/- in my business contract (in business timing is a major constraint)

Flipkart is not returning my refund for a order which was returned on 30th September 2020. Ever since I have been calling the flipkart people asking the whereabouts of my refund however I am getting harassed. My calls are not being answered or when I ask for a transfer of call to the supervisor the agents disconnect the calls.
This is out right harassment and its just not acceptable.
I will sue the Flipkart for not following its written protocols.
As per the legal notice, flipakrt is to refund the money in 7working days with additional 24hrs, however its been 22 days since I am requesting my refund however all I receive is harassment & never ending waiting period.

I order the camera on 16 Oct.
Estimated delivery date 23 Oct.
But Flipkart can not provide tracking ID only order number.

I contact the customer service .they said only sorry for inconvenience...

Product is not trackable.

Now what to I do ?

I have been using Flipkart online services since 2016. Recently I have placed an order for Bouclier Samsung Galaxy S Duos GT-7562/7582 Back panel (Black colour) on 23rd September 2020. Flipkart Executive delivered the shipment on 28th September 2020. However the colour of the panel delivered was white colour which does not meet my requirement. Accordingly I have placed a return request and the same was rejected by the Flipkart Executive twice (Return Ids-[protected] &[protected]) stating the reason that the colour of the item was white.

In this connection, please note that Flipkart has not given option to the customer for verifying whether the right item has been delivered by the Ekart Executive during the time of delivery and Flipkart is collecting cash immediately after the delivery of the product without giving an option to the customer to verify whether the ordered item has been received. However on mutual trust the customer is approaching flipkart online services even if the items are available regionally deemed to the fact that Flipkart will deliver the right product stipulating the right time.

In the instant case, I have been cheated by Flipkart. The item was purchased for my superior officer However as of now I have not been able to refund the money to him due to the negligence of Flipkart which causes mental agony and frustration to me.

In the above context, it is requested to refund an amount of Rs.644/- (Rupees Six hundred and forty four only) else I will be constrained to approach other redressal forums without further intimation.