Verified Support
Oct 09, 2020
Flipkart Customer Care's response Hi,
Order ID:OD[protected]
Product: Sony XB01 Portable Bluetooth Speaker (Blue, Mono Channel)
We are sorry for the trouble, we realize the importance of the issue and I understand this not what you expected.
We don't like to see our customers upset and inconvenienced. We always strive to create a positive customer experience as we believe in customer delight we do not leave any issues so easily when it comes to customer satisfaction.
The seller will refund ₹ {1199} in {02} business days. You'll receive another email & SMS with more details as soon as it's done.
Once the refund is initiated, as per standard banking procedures, the amount will be credited to
Bank account in {02} business days. Your initial product will be picked on or before 10th Oct 2020.
Please keep the initially delivered item ready along with all the accessories and price tags in the original product box. The courier service provider will not be able to complete the pickup if any of the items present in the original package are missing. Please collect the acknowledgement receipt from the wish-master once the item is handed over.
Kindly requesting you to do a factory reset, erase all personal data and remove any storage cards before handing it over to the courier service provider.
"Please be informed that we have forwarded the issue to the concern team. Please allow us some time, we will get back to you."
this message I get every time when I raise a complaint.