This is regarding the failed transaction happened from my hdfc account towards payment for flipkart pay later.
As flipkart's beneficiary bank for pay later is idfc, my payment transaction was initiated for idfc for the amount rs 6884/-, the transaction was done at 12:05am on 10th january 2020, upi transaction id[protected]. This transaction was showing successful however at 12:07 got another notification that transaction cannot be completed and so refund was initiated, however this transaction got failed and we haven't received the amount back in my account, upi transaction id of refund transaction is[protected]. I have attached screenshots of all transactions.
When i checked with flipkart customer care they said that they haven't received the payment, however i didn't get the refund for the amount as well. For flipkart pay later i did another payment on same day later, which was received by flipkart.
So i had checked with my bank, hdfc for chargeback sheet on the transaction, and they had confirmed that the amount is with idfc bank. When hdfc was trying to get refund from idfc, idfc was giving response that goods and services is already processed for the transaction to the customer. The id which was given was pzt[protected]wx4k101.
However i haven't received any goods and services for this payment as flipkart also confirmed that they haven't received payment.
Flipkart incident id in[protected].
Aug 9, 2021
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Aug 27, 2020
Updated by Evangeline John Transaction Images
Verified Support
Aug 28, 2020
Flipkart Customer Care's response We will revert on it.
I would like to inform you that there has been no response from the authorized service center Ambrane yet. I assume my product will not be repaired and the product is under warranty. Therefore, I request Flipkart not to sell any inferior quality products on Flipkart.
Note - I suggest to all friends that you do not buy any products from Flipkart. I bought an Ambrane 27000mAh power bank (fast charging, 18 W) from Flipkart, but this is a poor quality product and Flipkart is now selling inferior quality products.