In warranty period I am complaint Marq By Flipkart, my ac run 31, 32 temperature then marq sent his technicians then install a parts but my issue not resolved, second time i complaint brand my ac run 31, 32 temperature but his last temperature 30, also mentioned it company provides manual book but without technicians visit my issue resolved then I complaint his Team Leader, Zonal manager, Regional Manger, Repair Section Head all are committed me resolved your issue also I provide all problem video in his whatsapp he also seen but no one solve my problem next day not received my call then once again I am mail brand, after two days I am receiving a message please contact our hotline number then I am contact brand hotline no his executive tell me our emails Handel his specialist team, our team sent this message so I can't help you. after completing all steps then I am complaint Flipkart 22 Jun 2020 but 1 times his team not contact me after 20day ago his team not contact me then I am mail escalation team head then he contact me and provided me return options and also created this and successfully uninstalled my product also but his team provide me refund so I am checked Flipkart return policy so clearly mentioned there Once Return Windows open & defect or determined showing then replacement of the same model will be provided at no additional cost.In any case, only one replacement shall be provided Flipkart mentioned that his return policy but why seller provide me refund ? also I am share here his policy snapshot.10 to 15 email sent his team but escalation team no response and not resolved my issue 2 to 3month ago all are harassed me totally, I am a customer why i am run & also why brand, company harassed me mentally and why give me lot of tress also company boy threat me also so I demand here provide me compensation 15000.
Flipkart customer support has been notified about the posted complaint.
Jul 19, 2020
Updated by Sonalalu Flipkart forcefully tell me you accept refund but it's not Flipkart Return policy, I am checked Flipkart Return policy in this product but I can't see mentioned where refund system in this product, totally refund not mentioned where particular in this product Flipkart Return policy, this policy create Flipkart I am not so how seller provide me refund ?
Jul 19, 2020
Updated by Sonalalu I am complaint Marq by Flipkart brand but not help me there it's all proved I share here
Jul 19, 2020
Updated by Sonalalu I am also say Marq by flipkart brand Repair Section Head Mr Kushal Singha he committed me but no resolved, it's whatsapp chat I share all videos and explain all issue but not help me also repair section head Kushal Singha also this person voice recorder available.
Jul 19, 2020
Updated by Sonalalu After no one help me then I complaint Flipkart escalation team but he also not contact me 20 day + ago.
This team also not contact me and not resolved my issue.
[Incident: IN[protected]]
Jul 19, 2020
Updated by Sonalalu My product problem video link
After PCV Board install my ac run 32temperature video link π
https://drive.google.com/file/d/1w5LnVFHUE6fhX-sVXxrpZaaL4FacMoQB/view?usp=drivesdk
My Ac Run Once Again 31 Temperature video link π
https://drive.google.com/file/d/13qrvy3pA67NMwl983mRl7WI--7euxO3p/view?usp=drivesdk
After install parts new problem video link π
https://drive.google.com/file/d/14-CPnKtoA5-v3VsVppAxsn_zTgwmLNQv/view?usp=drivesdk
After repair new other problem video link π
https://drive.google.com/file/d/14AraQoEHrADDzN8HAh0PfxVrIkPLIobN/view?usp=drivesdk
New & many problems video link π
https://drive.google.com/file/d/13tT7WCEv09r14mQx1ucAisLcC_rVVYqU/view?usp=drivesdk
Also I am share every video proof company & his team but issue not resolved
Jul 19, 2020
Updated by Sonalalu Lastly I am complaint Flipkart Escalation Team then he provided me return refund but Flipkart Return policy mentioned his return policy in this particular product Once Return Windows open & defect or determined showing then replacement of the same model will be provided at no additional cost.In any case, only one replacement shall be provided but his team forcefully saying me you accept refund but refund regarding not mentioned any where in this return policy so how seller provides me refund ?
It's totally elegal way so how I am accept it's ?
Also I asked escalation team how you provide me refund in which rules & policy but he avoided this question only forcefully saying me seller provided only refund.I don't know how seller provides me refund In which policy ? But his team not provided me proved & not accept his own return policy.
I am share here Flipkart Return policy in my particular product & also share how Flipkart Escalation Team forcefully say me you accept refund.
Verified Support
Jul 20, 2020
Flipkart Customer Care's response We will revert on it.
Jul 21, 2020
Updated by Sonalalu Why flipkar doing this type of work ?
without confirm me, my return refund request create, also not confirmed my bank details & not confirm my address so how my return create ?
Ok i accept Flipkart create my return but not provide me replacement, only refund provide me but where is not mentioned refund regarding so how i accept it ? return policy create Flipkart i am not so why flipkart not accept his own policy ?
Am I worng so you proof me also share me your proof otherwise accept your own policy.
1st of all flipkart team shareing me wrong information Actually 14 July 2020 flipkart team create a return request & provide me refund options then i am check flipkart return policy in this particular product, mentioned there Once Return Windows open & defect or determined showing then replacement of the same model will be provided at no additional cost.In any case, only one replacement shall be provided, after check this policy i am immediately inform flipkart team via email then I am cancel it same day & 7days ago I am not receiving any reply, 15 July 2020 I am receiving a message Technician visit & uninstall your product today, also technicians comes to my home and successfully uninstall my product.19 july 2020 flipkart silently create a return request without confirming me. After few minutes ago I am receiving a message our Technician visit and uninstall your product then I was soked how is possible already uninstall successfully.
Already my ac uninstall but once again I am receiving Tech visit & uninstall schedule, how it's possible and what is this ?
Also I am share here all proved
Omnitechretail seller why all customers suffering with you ?
It's simple ans flipkart provide him full power & full support in this reason seller fly.
I am see most popular websites all customers are wrighting there his many problem very clearly, why all are suffering particular in this seller ?
Seller and flipkart don't do this type of work and stop your playing nature otherwise all customers are punished your company and consumers forum also punished you then no one save your company.
I am share here all proved and snapshot
Jul 21, 2020
Updated by Sonalalu After complaint here flipkart open incident id but not work my actual issue but forcefully provide me refund it's outside of Flipkart Return policy so how could I accept it ?
Once again Flipkart doing this.
After I am complaint here Flipkart create a [Incident: IN[protected]] but flipkart not work my original issue, flipkart provide me return for refund but flipkart return policy not mentioned any where refund regarding so how i accept this refund ? clearly mentioned in any case only replacement shall be provided.
My actual problem is flipkart mention return policy in any case replacement shall be provided so why flipkart forcefully provide me refund ??
I want to know in which policy flipkart provide me refund ok
Already I share here snapshot
