Dear Team,
I am writing to bring your immediate attention to a serious issue I have encountered with my recent purchase from Flipkart. I placed an order for the OnePlus Bullet Wireless Z2 Neckband, which was delivered by your delivery partner, WiseMaster, on [Date of Delivery: 4.6.2023]. However, I am extremely dissatisfied with the condition of the product and the subsequent service provided by Flipkart.
Upon opening the package, I discovered that the neckband was bent and appeared to be a used product. To my dismay, I found that there was no bill enclosed within the package. It is evident that this was not a new, sealed product as expected. I immediately initiated a replacement request, hoping to receive a properly functioning and brand new OnePlus Bullet Wireless Z2 Neckband.
To address this issue, Flipkart arranged for a technician visit from Jeeves to inspect the product. Unfortunately, the technician who visited was extremely rude and unprofessional. He arrogantly stated that regardless of the number of times I request a replacement, he would come and reject it each time. Shockingly, he proceeded to reject the replacement request without any valid reason or examination of the product's defects.
In light of this unacceptable experience, I promptly contacted Flipkart's customer care multiple times, expressing my frustration and seeking a resolution. Regrettably, my efforts have been in vain as I have not received any satisfactory response or resolution to my complaint.
Given the repeated rejections by the technicians and the lack of cooperation from Flipkart's customer care, I am deeply disappointed with the level of service I have received. As a loyal customer, I expect better treatment and a prompt resolution to my case.
I kindly request your immediate attention to this matter and a swift resolution to ensure customer satisfaction. I expect a proper replacement of the OnePlus Bullet Wireless Z2 Neckband that I initially ordered, without any further delays or inconvenience.
I have attached relevant order details for your reference:
- Order ID: OD[protected]
- Return ID:[protected]
- Date of Order: 4.6.2023
I urge you to take this complaint seriously and take the necessary steps to rectify this situation promptly. I appreciate your prompt attention and hope for a positive resolution.
Flipkart customer support has been notified about the posted complaint.