Flipkart Complaints & Reviews

I ordered Sansui smart TV and I got different simple led TV model on 16-3-20 and on 18th 2 technicians came for installation n then after unbox I know I got wrong product then immediately I call customer care he apply return request then on 20 again customer care call me n tell me last time return request was wrong n now again they are apply with new refund request I don't know why they do so cause I explain everything in clear but they are not supporting. Today I got message that Ur refund request has been cancelled. Due to covid 19 it is not possible to communicate with them. I am mentally harrassed n even I am not know the way how to get the solution. Specially I order smart TV cause I don't need simple TV . I am working here in different state n anytime I could transfer this is my biggest mistake to order online . Very disappointed with flipkart . Without any reason you are mentally harrassing me . Kindly do the necessary action as soon as possible

I bought a mi led smart tv 4a pro 80 cm 32 with android.
Invoice no fabba[protected] dated 31/03/2019 tv installation date 06/04/2019
My name is sagar kambere when i was swich on my tv dated 25/03/2020 it shown red, green, blue, white color and also showing the two lines on top side.in that time i am trying to call custmer care but due to lockdown in all over in india unable to reached you after 6 days i got this
Site to lounch complaint. I am inform you that my tv is under warranty so kindy do the needful any solve the my issue as earliest.

Hello team,

I hope you are doing well. I have raised a complaint about my return error. I am a plus member on flipkart since plus was launched. I am a regular customer on your platform. I had a wedding in the month of november when i shopped a lot on your platform and due to quality issues, i returned a few. Post that i am getting an error that "your return request cannot be fulfilled as our systems have detected an unusually...

Hi, on 24th march 2020 i cancelled my flight ticket due to lockdown i was not able to reach airport to board my flight. I cancelled the ticket from airline and it showed full refund will be processed. Later on airline processed the full refund to travel agent which is unlucky flipkart in my case. I am trying to contact them everyday to process my refund, initially for 3-4 days they told that they will give an update in 24 hours. I waited for 2-3 days in a hope that i will get an update but today i received an email saying they will give an update in next 30 days. What the hell? If airline has process the amount who is flipkart to keep customer amount.in the time of crisis does the company try to gain the system by keeping customer money. Who give them this right?? As a customer i feel cheated and betrayed by flipkart and i believe its very unfair to do this with a customer.

I have booked Air ASIA flight ticket through ixigo agent of flipcart company.The AIR ASIA FLIGHT has been cancelled on 10th April 2020. Hence my trip also has been cancelled.So please refund my amount which was paid by me. Thank you sir.-B.GOVINDA RAJULU.- Details--ZRIJPR-BLR To HYD-Air Asia flight-- 12-30pm(BLR)Booking Id-FF[protected]

I am regular user of flipkart, and my this account with contact number [protected] is very old, i don't want to deactivate it, today by mistake i logged out and login with other sim to check i have account on that number or not, after that again login with [protected] and my gamezone is blocked, i am regularly playing all flipkart games and don't want to close this old account, you can see my activities, so please make me unblock, i regret of my mistake, please unblock me.

Flipkart_Refund Update- Refund of Rs. 399 for OD[protected] has been done on 14.03.2020 to your credit card or bank account and will be credited by 23.03.2020. Please reach your bank's customer care using the number behind your card with the reference number-[protected] for further assistance. Regards, Flipkart
So I request you to please resolve the issue with in short time and Iam not knowing where the issue was with and money didn't got credited in my bank account it's been many days, whenever I contacted flipkart they are telling me that refund has completed and it's none of our business.So I request you to kindly take the issue serious and assist carefully

I have ordered mobile on flipkart with exchange offer, flipkart denied to take the old mobile for exchange. So i have cancelled the order od[protected] and flipkart processed refund of rupees 9311 and 100 against the reference number 74163260059023749466892 on feb 27 2020. After the refund is credited into my account, flipkart debited back the same amount 9311 and 100 using the reference number 74163260060023749466899 without my authorization.

I raise so many complaints with flipkarts, they are saying giving the reference number 74163260059023749466892 and saying refund is completed successfuly. I explained them that the issue is flipkart debited back the refund using the reference number 74163260060023749466899 without my authorization. I provided bank statement and everything they need but they are keep on saying we refunded using the reference number 74163260059023749466892

First of all debiting amount from my credit card without authorization is not at all correct.

Flipkart has to understand that they took back the process refund using the reference number 74163260060023749466899

I need my money back.

I had bought a phone on cash on delivery mode. But you people provide a pay before option and k i have payed the amount in that option. But the payment not confirmed by flipkart. It's been told that seller has switched the payment option to online payment. But the delivery guy told the payment not switched and we payed the amount on cash on delivery. But it's been 13 days and none of the people from flipkart has contacted me, or ready the solve the issue. I have mailing them daily and no one taking any responsibility against my issues. Under the covid-19 situation, this 17k plays a vital for day to day activity. It's the second payment isuue facing from flipkart. Being a flipkart assured member make insecure with your response to customer. You people not ready to take any responsibility in returning the amount. After providing the payment proof, you people fail to response for it.
Mail-id :- [protected]@gmail.com

Booked flight tickets from muscat to kochi on 3rd april 2020 through flipkart travel, now as the covid 19 travel restrictions indigo airlines cancelled the services to india. So i tried to cancel the tickets from flipkart travel. But always shows something wrong happened please try again later. Wrote many emails regarding this issue to the email address provided on their application, but no response from them. Tried calling their customer...

I have contacted several times but till now my issue has not been resolved.
Also lodged complaint at flipkart but they do nothing.

They simply say that because of covid 19 it is taking time. U took time for about 10 days whereas u have promised to resolve the issue within 3 days.

I request you to kindly deactivate my flipkart pay later account.
When i see my credit score it is clearly showing that i took loan from idfc first bank of inr 60000.
And this needs to be cleared immediately as it is effecting my credit score.
So i have contacted bank to do so. They asked me to clear the dews if any and asked me to contact flipkart pay later to deactivate following which they will clear the loan immediately.

So please kindly deactivate my flipkart pay later account immediately.

After buying this phone i didn't use a single day, after unboxing within hour it started heat up and i inform you same day. From that day every time you are ignoring my complain and cancel my request everytime without any solution. I sent vedio of that phone on off automatically to your technician. Again you are solving my problem without replacing my phone and without any contact, can you explain is this my mistake to trust you. Now you are saying visit cervice center even my phone is in replacement period. Is this your way to serve costumer, then you should put this in your policy that once you will buy it will be your responsibility even we can send defective phone. Once you pay 16000 and we will send one phone. That's it later you use that phone or not shop will never responsible for this. Put this line in your policy, at least later no one can buy products from your shop.

E gift card [protected] it was added to my flipkart wallet with
Registered email id [protected]@gmail.com, had an expiry date of 25/03/2020 and i could not use it because your website is down since that date.

I have been requesting flipkart customer care since so many days to refund and renew the e gift card balance to my flipkart wallet since its not my fault of course that your website is down. You must take ownership, but of course none is even understanding simple english complaint and just marks it off as resolved without even making an effort to read. Incident in[protected] has been closed without even replying to my query or trying to help me with validity extension.

I am not going to lose my money, for your stupid antics flipkart. You must give me back my money. Your website and app is down, i have no hand in it, you must renew the validity of the e gift card so that i can use it.

I would want a quick resolution by helping me get the validity of the expired card renewed and added back to my flipkart account. Go through the complaint number as mentioned above and resolve at the soonest.

I ordered poco x2 on 21march and my order number is od[protected] and delivery date was 27th march but still i don't have any update from flipkart.
I have not received my order yet please confirm me when i will receive my order because my credit card bill bill is generated with all amount but when i ordered poco x2 i choose 6 month emi plan.
If i cancel my order can i refund my amount without any cost.
Or provide me confirm delivery date.
Please fix it early

My product return request accepted but not pickup 1 month and some days after my account blocked by flipkart please give me my account and my product refund. Please support me please. I am very good customer flipkart but unfortunately my account was blocked flipkart sevice team. No customer care support no revaluation my solution please support me.

Hey flipkart recently i have a problem that i have described u by email costumer care and this site but no action is taken 5 days passed. Now again i am tell my problem i have due on my flipkart pay later i want to pay the dues but flipkart block my account please provide me a link that i can pay my dues. My flipkar [protected]@gmail.com phone - [protected]

Sir, ma'am,

I have ordered a hero spunky 26tss 26 t hybrid cycle/city bike and dark horse bicycle high quality plastic fly fox mudguard fender with reflective tapes, black clip-on front & rear fender from flipkart.com worth rs.4, 843 on 17 march 2020. Because of place mistake and cancelled it.

I haven't yet received the refund of my money. Refund money no credited into my account from flipkart 17 to 24 march.

Oder date 17 march 2020
Order id: od[protected]

Reference number:[protected]

I have communicated with the bank regarding the reference number[protected]. They say no money was sent from flipkart on march 17 to 24 march.

I can't able to pay my bill of rs 2000 because my account was blocked on 23rd march 2020 due to unusual high returns.
This action had been taken by flipkart because i had complain missing of product in the parcel with evidence.
Due to this step of flipkart i can't able to pay my bill of march. For this i had tried so many times to contact with them through mail but they didn't answered it.
So i request you to give me any way to pay my bill

I ahve cancelled the order by mistake. I want the shipment to continue. But i am unable to contact flipkart. Order id: od[protected]... I need the product, but it was cancelled by mistake. Now it is not available. The product i have ordered is a mobile which is available at a discount. It was shipped halfway. At that time i cancelled it by mistake.

Od[protected] / od[protected]

I ordered crompton 55 l desert air cooler and was delivered successfully 3.3.20.
Due to fault i raised a complain on the same day
Service engineer came next day, checked and said there is no fault 4.3.20

I had to video the leakage and raised the complain again and service engineer accepted for replacement. 6.3.20

Pick up was for 9th but the person was busy and next day - busy again and finally showed up on 15th march.
Picked it from 1st floor with my husband's help since his driver was not in mood and placed it in ground floor and said he will come in the evening to pick it (Reason: there were other delivery and there was water content in cooler)

And his evening has never come until 20.3.20

Replacement product is suppose to be delivered on 18.3.20 and there is no update on that as well since pick up was not completed by then.

I keep getting calls from cc and all they can say is:
1. We are really sorry mam!!!???
2. I understand your concern (Which one they no idea). I end up explaining on every call.
3. If i was in your place i would have reacted the same. Which they are not, still cant do anything
4. We are escalating the issue on every call!!! (Escalation team as well say the same mantra infact even more - sorry)

Issue was with logistic and customer service was escalating calls among them self. I clearly asked if they can call logistic to solve and they said no. Still they wanted to play the game of escalation

Cooler have no refund. But please can you refund and finish this head ache for me. I dont want to deal with flipkart ever.

I was suppose to get the cooler on 27.3.20 however, due to lock down i wont get it until april end. Am i buying this cooler for rainy season???

Today i got a call from escalation again. Chandana her name. I had to ask her multiple times to read the email then she came to know the issue and finally her solution was to explain flipkart shipping and replacement process. How on earth is she solving? Thank god she is not doctor.

No hopes please refund. As the product will reach when it is least used. I dont mind paying next year and buy but with amazon. Never flipkart.

I also have 2 calls recorded. All promises and no deliverance.

I have emailed and notified following people but no one bothered to respond
Mar 18, 2020, 7:43 am
Mar 19, 2020, 2:02 pm

Kalyan. [protected]@flipkart.com,
Sachin bansal,
Binny bansal,
[protected]@flipkart.com,
Grievance. [protected]@flipkart.com,
"deepak maheshwari (Inventory planning)",
Paresh. [protected]@flipkart.com,
Prateek. [protected]@flipkart.com,
Shilpa. [protected]@flipkart.com,
Gaurav. [protected]@flipkart.com