Flipkart — crompton cooler
15/1661C, near karunalayam Puthanpurakal House, Moolamkuzhy, Karunalayam, Kochi, Kerala, India
EELIA JOHN on Mar 27, 2020
Od[protected] / od[protected]
I ordered crompton 55 l desert air cooler and was delivered successfully 3.3.20.
Due to fault i raised a complain on the same day
Service engineer came next day, checked and said there is no fault 4.3.20
I had to video the leakage and raised the complain again and service engineer accepted for replacement. 6.3.20
Pick up was for 9th but the person was busy and next day - busy again and finally showed up on 15th march.
Picked it from 1st floor with my husband's help since his driver was not in mood and placed it in ground floor and said he will come in the evening to pick it (Reason: there were other delivery and there was water content in cooler)
And his evening has never come until 20.3.20
Replacement product is suppose to be delivered on 18.3.20 and there is no update on that as well since pick up was not completed by then.
I keep getting calls from cc and all they can say is:
1. We are really sorry mam!!!???
2. I understand your concern (Which one they no idea). I end up explaining on every call.
3. If i was in your place i would have reacted the same. Which they are not, still cant do anything
4. We are escalating the issue on every call!!! (Escalation team as well say the same mantra infact even more - sorry)
Issue was with logistic and customer service was escalating calls among them self. I clearly asked if they can call logistic to solve and they said no. Still they wanted to play the game of escalation
Cooler have no refund. But please can you refund and finish this head ache for me. I dont want to deal with flipkart ever.
I was suppose to get the cooler on 27.3.20 however, due to lock down i wont get it until april end. Am i buying this cooler for rainy season???
Today i got a call from escalation again. Chandana her name. I had to ask her multiple times to read the email then she came to know the issue and finally her solution was to explain flipkart shipping and replacement process. How on earth is she solving? Thank god she is not doctor.
No hopes please refund. As the product will reach when it is least used. I dont mind paying next year and buy but with amazon. Never flipkart.
I also have 2 calls recorded. All promises and no deliverance.
I have emailed and notified following people but no one bothered to respond
Mar 18, 2020, 7:43 am
Mar 19, 2020, 2:02 pm
"deepak maheshwari (Inventory planning)",
[Mar 27, 2020] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Mar 27, 2020
Hi, We are sorry for the trouble caused. We definitely understand your concern. We'd like to inform you, due to a nationwide lockdown because of COVID-19, order deliveries services have been paused. We are actively working to ensure we can serve our customer's essential needs during times like these and hope to resume services soon. Request you to get back to us, once the services will start.
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