Apr 09, 2020
Updated by SalvinoDsa I confirmed with my bank. They checked all the transactions but are unable to find any such refunds being sent towards my account. Also, I checked the bank statement of March 2020 & April 2020, and I have not received the amount. Also, is the ARN number correct? My bank informed me that a valid ARN number should be of 23 digits whereas your ARN number is of 20 digits. Please check the ARN number you'll have sent me. You'll can forward me the correct ARN number on my flipkart account instead of directly pasting it here for the public. Also, nothing has failed on my bank side. Please check refund transactions on your side.
Apr 18, 2020
Updated by SalvinoDsa This is for all those people facing such kind of issue, here is what I did to get back my refund back.
1. Visited the bank and conveyed to them the incident that had occurred.
2. The bank provided me their office email.
3. I drafted a mail addressing to the bank manager and provided all the details of the order including the 20 digit ARN number that was provided to me by flipkart.
4. I kept re-opening the issue even though I was getting the same redundant response from the customer care.
5. The bank checked my bank statement and informed their debit cards department.
6. Finally, after 1 month and 6 days the money was refunded/credit in my account.
Questions that you may be asked by the bank:
1. How was the money refunded. RTGS or NEFT?
A: The money is always refunded with 'BACK TO SOURCE' method and not by any RTGS or NEFT.
2. What is this ARN number?
A: Tell them this is a 'Acquirer Reference Number' that every refund transaction gets after being initiated.
3. Has the seller actually initiated the refund? How are you sure on this?
A: The very fact that an ARN number is provided means that the refund transaction was started but was lost at the payment portal due to some technical issues.
4. ARN number is usually 23 digits right?
A: Yes its usually 23 digits, but depending on the bank it could be different. Mine was 20 digits.
5. How to proceed if the bank doesn't find any transaction with the specified ARN number?
A: Don't panic. Just inform the bank to send you the response of their investigation via email and then you can forward the same email to flipkart customer care.
6. Where do I find the flipkart customer care email?
A: Just call up customer care and ask them for their email. or else you could reply to the mail that you receive after the call ends with the customer care.
Hope this helps anyone who faces this same kind of issue in future.
