[Resolved] Flipkart — delivery guy refused to deliver on appropriate time

AnuragClancy

from Ludhiana, Punjab

Address:

160071

Hello, i just received a call from delivery guy. His contact info is : [protected]. Since i was not able to pick up the delivery, i asked him politely to come at 6 pm instead. He responded a cold heart "no" and when i asked for any other solution he refused to respond in any way. He threatened me with harsh voice by saying if i refuse to pick up right now, my product will go to industrial area from where i will have to pick up myself. After a long conversation i tried to convince him to come back tomorrow instead. Please guide me on whether this behavior is normal or not. And does a customer deserve harsh words whenever he got a delivery?

Was this information helpful?

No (0)

Yes (0)

Oct 10, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2017

Flipkart Customer Care's response We will revert on it.

Sep 07, 2017

Updated by AnuragClancy I hope you will do what is needed. IF you need some suggestions, let me give you one.
What Uber does with its drivers is let the customer rate after he reaches the destination.
This helps in making the driver alert as well on his behaviour.
If you can implement this type of service with the delivery guys, it will suppress any tension or any anger and make then focus on ratings instead.

Verified Support

Sep 08, 2017

Flipkart Customer Care's response Customer raised a complaint for wish master not delivered the product in appropriate time. We found that product delivered to customer and he raised a return request because product is not fitting. Refund has been provided to customer hence we are closing the complaint from our end.

Related Flipkart reviews

View all 46703 Flipkart Reviews

Comments

Er Chandan Singh

from Jamshedpur, Jharkhand

Dear Sir,
I have paid 949 for Ambrane Power bank on date 22 August
but I didn't got .
Please refund payment or delivered power bank .
Please find the attached file.

Thanks & Regards
Chandan Kumar
[protected]

devraj.g

from Bengaluru, Karnataka

Size not mathched

chvasuri

from Hyderabad, Telangana

I have a problem with the mode of payment. flipkart is not accepting the bank account details for the refund there is showing only phonepe wallet refund mode i dont have phonepe account what to do...i feel like this is not fair to do bussiness

Palak Trivedi

from Ahmedabad, Gujarat

Hi there...
My self palak trivedi, from Vadodara, Gujarat.as I have lost my bill of mi 3s prime, (silver) which was purchased on 9-11-16.from flip cart.as I need it, can I get it's copy through mail? My contact details are...
No.[protected].
Mail id.- palak.[protected]@gmail.com
Thanks.. Regards
Waiting for your kind reply...