Flipkart Complaints & Reviews

Hello team flipkart.. On 16th of august, i ordered an iphone se gold 32gb with order id - od[protected]. It included a one day delivery charge too. It is 27th of august 2018, still the product isn't delivered. Whenever am calling up the customer care which is totally vague, they are saying that backend team will come up with a resolution. Well and good. So earlier the resolution date provided to me was 21st of august, which stretched to 22nd of august, den on 25th i got a call that the product will be delivered by tuesday and status will be updated thereof. Today, still the status is same. And the customer care is asking me to wait for resolution. What would i do with your resolution? And you guys even changed the meaning of the word resolution. I want my product by tomorrow. I don't know how and when. It is really pathetic to think that such inefficient people are working with an ecommerce giant. I want my order update on [protected] by today. And i want the delivery by tomorrow.

I bought sparx & flying machine sneakers on 13 august...& flipkart stated that my product will be deliverd by 17... But till date 27 august.. I have not recieved my product.. If i check the status of my products.. They say they reached the nearest delivery point.. But in vain... I couldnt get.. Every day i get msg that my products would be delivered today.. But i couldnt...& if i call customer care. They say.. It will be deliverd by that day. I[censored] cant deliver the product just dont post them... Wasting customer time by making them wait... I thought of gifting them to my sister on rakhi.. But due to ur failure.. I couldnt... Till now i havent recieved my product. I[censored].. Flipkart really care for customers make sure i get my products asap.. If not let me know. I can get them in other sites. Amazon & shopclues ;club factory... They are far better then u.. Atleast feel ashamed... U just made
Lost a good customer. Check my account..

Flipkart is selling refurbished phones as a new phone. I had purchased samsung s7 and when i opened the box its camera was damaged and now i purchased a asus phone and its back panel is damaged. How it can be possible to get a damaged product in a sealed box? I made a return request on app but one day gone, no respond from flipkart. Flipkart is no more a trusted site. Amazon customer support is superb and they never sell refurbished products as new one.

Dear sir/madam
This is to inform you that i received a old micromax dead phone in my package. I complaint about this matter on 22.06.2018. My return id is :[protected] but this problem is not resolved yet by the customer care. Please provide me a new phone or refund my money asap. Otherwise i will take this issue to the court.
Kindly find the attachments. Which i am forwarding you.

Regards,
Ravindra singh
Ministry of health & family welfare
Ph:[protected]/3344/1343/5569
Mb: [protected]

I ordered mi note 5 pro a month back and from the start the charger was giving problems. It used to get heated while charging, i complained to the customer service they send their engineer to check on the product and said if the problem still continues get the charger returned from the mi store. Now the problem is still there but the company says it's a physical damage and is irreplaceable. I've been trying to contact the customer service of flipkart but it's just useless calling them.

I have bought a vivo v9 (Pearl black-golden line, 64gb) mobile phone @rs 20, 900 on 9th aug'18 in no cost emi on credit cards offer. Flipkart give discount of rs.1094 as a interest wavier off at rate of [protected]@13% for 9 months after excluding rs.1094 from actual price of phone i. E. Rs 20, 900. I made a payment of rs 19, 896. But the amount rs 19, 896 is not converted in emi's, when i called to my rbl bank credit cards they said that your emi is not converted from merchant side (Flipkart). When i trying to convert amount rs. 19, 896 they charged higher rate of interest @21% for 9 months +rs. 299 processing fees. According to that the mobile phone cost will goes more than rs. 22, 000 which wrong. I have locked complaint against the same on 13th aug'18 but after too many reminders or request to flipkart, there is no solution provided to me. My credit card payment due date is just about to reach in 2-3 days and the amount rs.19, 896 is stand in statement. I am not able to pay the whole amount in one time that's why i bought a product from flipkart on no cost emi but flipkart have false commitment.
I am very much disappointing with flipkart. After so many follow ups, there no solution provided by flipkart even single person is not contacting with me till date.

Redmi note 5 pro 64gb gold ordered from flipkart on 13 aug 2018. Today is 27 aug till i havent received my item. Please do something. Already paid 14999/-.
Order id:-od[protected]
Everytime i talk to customer care they said that within 24 hours it will be solved etc.

No updates in flipkart application
Worst experience from flipkart. Does it take more than half a month to deliver product??

I purchased perfect homes quee size cot which got delivered on 21st aug 2018 and the installation and demo was scheduled on 23rd aug 2018 by jeeves ltd. But i got a call from the executive on 23rd aug 2018 saying that the installation and demo will be provided on next day i. E. 24 aug 2018. As it was festival on 24th aug 2018 we were busy and asked that executive to reschedule it for 25th aug 2018 before 11:00 a. M. I waited till 2:00 p. M. I did not get a single call from them i called one of the executive from jeeves and he promised me to send the executive within 2 hours. Again i waited till next day and called the same person and requested to install it atleast on 26th aug 2018. But there was no proper response and i complained the same to flipkart customer care where they registered a complaint and rather than receiving a complaint number there was no progress with the flipkart team also. Again i called jeeves customer care and explained about the inconvinience caused. They promised to get the installation completed by today evening and i was told the slot was fixed at 07:00 p. M. Today but today also it did not happen.

This is very disgusting behavior and service from both flipkart and jeeves and the executives are very irresponsible. Its already 6 days over the product got delivered and 30th is the last date for return if needed to return.

I request both the flipkart and jeeves team not to take the responsiblity if they cant handle them properly and make to customers suffer and beg and run behind them for completion.

Sir

We have not received according my order
We received the followings items only

1 keen support 1 qty.
2 ankel support 1 qty
3 plam support. 1 qty
4 hand support. Not in packets.

You are requested please arrange delivery my short items otherwise i like to money back

I hope you can take action immediately

: invoice copy and delivery confirmation for flipkart.com order od[protected].

On aug 21, 2018 21:24, "flipkart.com" wrote:
Flipkart.com order delivered
Order jouney
Hi customer,

Item in your order has been delivered!

Item in order with order id od[protected] has been delivered! We have attached a copy of the invoice along with this email. Hope you liked our service. We would love to get your feedback.
Manage order
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Your response will be recorded and you will be redirected to our feedback form.

Vingaboy suort0016 palm & elbow support (Free size, blue)
Vingaboy suort0016 palm & elbow support (Free size, blue)

Qty: 1
Flipkart.com flipkart.com flipkart.com

Hi,

I bought redmi note5 pro 4gb 64gb rose gold mobile from flipkart on 21st july 2018. Within 15 days of buying mobile, i started facing issues with the phone. Apps take a lot of time to open and sometimes they don't open at all even after restarting the phone. Though i have few images in my gallery, it takes too much time to load them. Touch is not at all good. Sometimes needs 4-5 tappings are required to provide touch input. System update does not happen. When we reboot the mobile to install system update, it shows error and update does not take place. Very bad experience.

I contacted flipkart for replacement but they denied replacement saying i should have reported within 10 days. How can you check performance of phone within 10 days?

Imei number of mobile handset - [protected]
Invoice number - fabbg[protected]

It is a manufacturing defect. Request you to replace it as it is a brand new phone worth inr 15000.

Recd the car cover on 27th july.
Not satisfied with the quality of the product.
Returned to the seller by courier on 30th july'18.
No response and hence bought the car cover locally.
I don't want to be a victim.
Lodging the complaint for action.
Details are as per the attachment.
If i don't get my money, flipkart will not be my preferred seller henceforth.
Please do the needful since the seller has not responded.
Regards,
An. Palaniappan

I am unable to login to my flipkart account for quite some time now. It shows that login unsuccessful each time i try to login. I tried forgot password too but it showed that it couldn't update my password. I have included my account details below and hope to get my account working again soon.

Email - pranjul. [protected]@gmail.com
Registered phone no. - [protected]

I ordered a phone cover from flipkart. Due to some technical reasons the order was failed 3 times. And the 4 the time the order was placed. The refund of 2 times i got in my bank account but the third time refund i did not got it's more than a month. I contact flipkart customer care they just delay me and tell me to wait more 5 days and no response from them after 20 days also. The id was tx[protected]
Plz help me

Flipkart has blocked my account without giving any prior information or warning & because of which i m not able to create a refund request for my last order amounting to rs 5983.
The reason behind blocking my account was a large number of return requests generated from my side. The reasons due to which i generated so many return request were-
1. Most of the times i wasn't satisfied by the quality of product.
2. sometimes i bought it at a higher price and later in the evening or next day the same product was priced way lower than at which price i bought.
3. occasional mismatching was also present from flipkart side.

And according to the flipkart policy i can return the product within 30 days if i'm not satisfied by the quality of product...

Even if there was any issue with my account rather than closing/blocking my return request they could have closed the orders from my account. But these people tricked me and have taken away my 5983 rs with the order no - OD[protected]. Concerned order is regarding adidas shoes whose quality is not upto the acceptable standard. the original shoe box (from adidas) was completely damaged & made usuable with lots of tapes. there are multiple stickers pasted upon one another on the box which suggests it was already returned from multiple customers from all over the country. lastly the shoe colour is little bit different than the picture shown on flipkart's website. concequently i was placing a return request for the same when this blocking happened.
Please suggest me how to file a case against them. My mobile no is [protected].

I was delivered a used and unsealed phone having defective issue of battery. I lodged complaint two times on flipkart and told by them that they will resolve it by dedicated timeline
But without any reason they are delaying my tech vist so that they are waiting for my phone gets out of return policy they withdraw from their responsibility.

They are supplying very nice excuse by telling that we work on our policy. But when you ask them about their policy they are not sure on which policuy they work.
I have filed a compalint in national consumer portal with docket no. 883302

Product not delivered, customer care not caring at all. Got message about out for delivery yesterday without details of who is delivering it. Package not delivered yet.
Tracking of package shows no updates
Customer care has no clue where the package is. Is the package stolen?

Not expected this from flipkart. Customer satisfaction nil.

Order id
Od[protected]

Karthik [protected]

Flipkart service one and only worst shopping service. They haven't even know how to handle the customer queries. Just for one small issues of refund, they dreading it over 5 months. Even after assuring over refund, they fail to keep up the promise had been made with regard to refund. It's been a week now, they have blocked my number. I'm not at all about connect their customer support service. One hell shopping app with illiterate representatives. They play some cheap tricks to make money. And worst way of handling customers. Bloody flipkart contains only duplicate and damaged products.

I 'd ordered a mobile handset samsung galaxy model on8. It was on return policy. I. E if i didn't like the product i can return it.
On receipt of the product, i found that pixels (Ppi) were very low as it was typed by typewriter. Without tampering, i placed the product intact & complained within an hour saying that product is not to my satisfaction.
Customer support guy & is superior wasted 1hour on phone with out giving any clarity.

Later their technician visited my place & it was explained to him clearly that problem is not on physical appearance & my complaint is on pixel quality which is very poor. Even exchange with other mobile phones was offered. But the complaint was closed in the system without convincing me.
Product is with me intact without use.in spite of explaining this in detail.. Complaint was closed abruptly in the system without speaking to me.
Is return & replacement policy is same..

Hello flipkart. Service is best and better products and deals amazing product but but i am issue is spoken customer care marathi language i am maharashtrian and comfortable in marathi language...
मराठी लोक फ्लिपकार्ट शॉपिंग कर सकते करते लेकिन मराठी मे बात क्यू नही कर सकते सर कस्टमर केअर से हम आप पर इतर भरोसा कर की शॉपिंग करते सर तो कस्टमर केअर हमारे से मराठी मे बात क्यू नही कर सकते है अगर मराठी मे बात की तो क्या क्या प्रॉब्लेम है हम उसे अच्छी तरह से बतायेंगे और हमे अच्छी तर असे समजणे भी आयेंगे.. हम आपके पुराने कष्टमर लगभग चार साल से हम सब फ्लिपकार्ट भरोसा करते है और भी फ्लिपकार्ट भरोसा करते है लेकिन हम हम मराठी समज सकते हे तो हमने क्या गलती किया है क्या? की आप मानते की मराठी लोक भूत अनपढ अनपड गवार है उसे हम जोब नही दे सकती है सर की मराठी लैंग्वेज से आप की कोई दुश्मनी है! और हम आपको याद करना चाहते है कि भारत की पहली राष्ट्रपती प्रतिभाताई पाटील ओभी महाराष्ट्रीयन हे!

I place a honor7a mobile blue 32 gb rs 8999 on cod but i was paid money short cash option prepaid method but i don't receive the product are my refund daily the customer service representative are calling me but not refund my money how many days to get my money the are taking careless i am waiting for one month but still my refund not received i was asking the customer service representative but they are need my account number and ifsc code i was sent they are told me that my refund process is stated within five working days to refund my money as per standard bank procedure they are told me on aug 15 last day to refund process is aug 21 but i was waiting for aug 24 my refund not credited they are not answering properly