Flipkart Complaints & Reviews

I have Order a HTC desire 310 Garmor back cover by Flip kart on 10 September of amount Rs.299/- Yesterday on 17 September I received the Courier but there is no back cover in that, all the items are there Invoice, Poly bag but cover is Missing, It is Pathetic Service, It is completely cheating, i don't know how they can do it this type of services, I want to take the Strict action on the same...

Hello sir, Im teja i have made an order(OD[protected] on[protected]freedom sale) for two items of one mobile and a sd card, the seller have given a delivery date of 5th september when i have made the order.Suddenly on 1st september the seller have cancelled my order and refund i have received a mail that refund have initiated. They told that amount will be credited in account in 8 business days, but it is not done till today, when ever i call them they tell that refund is done. I dont recieved the amount.Hoping you will resolve the issue . Thank you

I booked samsung blutooth handsetBHM1100 from flipkart on 12 august 2015, i received this on 16 august 2015 its not working properly i am trying to charging this its not charging it works only for 2 min then stop not worked i call to flipkart they told you have to go samsung service centre then i went there they checked the device said its not samsung device code is mentioned on device is HM 0000 but for real samsung device it has to be HM 1100 so i complained about this to flipkart but they are making excuses its approximte one month but not solving my issue please help

Hallo, This is Vijay Boppana, Last month I bought a Petrol Avioter Sun Glass from Flipkart, amount of Rs 239.00. But received damaged product. I intimated to Flipkart Customer they said your amount is will be refund after 8 business days. After 8 business days I don't get any refund from Flipkart. And asked Flipkart Customer they said wait for upto Sep 5 2015. I don't get refund amount. Again I asked Flipkart Customer they said wait for Sep 10. After Sep 10 I dont get refund. And again I asked Flipkart Customer. They said refund is credit in your bank. But I don't get any refund amount from Flipkart till to date. Right now they said your amount is credit. Buy I don't get refund. Please credit my to my account. Very waste Flipkart services and products. Services also bad and [censored].

Sir/Madam, I received a defective mobile Moto G 3rd Gen (Order No OD[protected], Complaint for return is lodged on 13 Sep 15. But till date it is not resolved. Current Return Request no is 29555381 and Tech Visit No is[protected]. I have not received any call on the said date and every time when call to Flipkart representative they give another complain no and next day appointment. My registered Mobile No. [protected] and registered E-mail ID is [protected]@gmail.com. Kindly look in to the matter. Thanking You.

Hi I recieved my Lenovo K3 note on 1st Sep 2015.My order id is OD[protected] First of all I must say delivery of the WS RETAIL is still good.I got my lenovo K3 note within the expected date. First 2-3 days my Lenovo k3 note works fine. But then starts the real issue:- 1)The phone is getting heated. 2)Touch is not working properly 3)Thirdly the battery power drains very fast, after charged to a 100% full and even after using the function of battery saver power. 4)My phone is getting hanged over and over after that the whole screen is black While I talked with the Flipkart executive regarding this issue, they just told to talk with Lenovo Service Center. They used to check now using smartchack app which wont find any on your phone altough your phone is defective.My return request has been rejected 2 times Then I realized that Flipkart return service is no more user friendly. Regards Debanjan

Hello Team, I raised an issue regarding the delivery delay for one of the product in Flipkart requesting an call back, the support guy informed the same thing which was available in website, so i added up to take some more action from the detail which is already available. Then he escalated to one of the Manager named Deepika, eventhough she is in a superior position, she doesn't take any action. She used the word that she wont provide any solution for the complaint which i have raised. My query here is then what is the point of having an request page to raise issue for making a callback when they are not able to do anything. Why even that team exist when there is no solution from them to the customer. With Regards, Balasubramanian B [protected] Order no: OD[protected] Complaint date: 17/09/2015 Manager name: Deepika

I am not able to even place the order as Flipkart says that it is unable to deliver to my address. However, I have ordered items priced more than Rs.9999/- in the past, but now it is not possible. As a resident of Patna which is also a state capital, I would like to ask Flipkart, what should I do if I want to buy products costing more than Rs.9999/-. I would also like to mention that the product is moto g 3rd generation which is exclusively available on your website. P.S- I own a moto g 1st generation which obviously I had ordered from Flipkart which costed more than Rs.9999/-.

Order - OD[protected]
To:
Cc:

[protected] Forwarded message[protected]
From: Ahmed Kasmani
Date: Sep 16, 2015 11:05 PM
Subject: Re: Return request received for Items in your Flipkart Order - OD[protected]
To: "Flipkart.com"
Cc:

Sir,
Regarding above given order. Which was used and was heating too much, so it created problem in my ear, for which I consulted ENT Doctor, they recommend there swallow in ear because o[censored]sing this mobile Knote3 lenova through this mobile radiation it will damge ear, So please do the needful and refund amount of this mobile lenovo knote3 + Doctor's treatment expenses. Please do the needful and if you want I can send you the report of doctor. With all detail's. Sir, please do the required need and don't make me to go further for legal and oblige.
Yours Sincerely.
Given complain No.29671447.
They are not reporting.

Order ID.: OD[protected] Phone model: Moto G (3rd Generation) On 13th September, I ordered this phone via credit card, the money got debited and I converted that to EMIS. Today while tracking the order, it displayed the above message " out of delivery area(address pincode mismatch). When I contacted Customer care, I was told that I will have to cancel the item, since I was not getting this order due to the above mentioned reason....

How can trust if refunding the amount on time. I never seen this type worst service. I have ordered the product on 22.08.2015 the same was delivered on 30.08.2015. when I open the pocket there is no memory card. Same aware of your service execute who came for delivery of product and immediately called to customer care and informed. They assured that we will delivered the product within 2 working days but again taking one week time finally came on 07.09.2015 for delivery this time more surprise pocket already opened. I am returned the product and informed to customer care. again cheating not delivered on time and opened pocket. Simply informed we will take assurance we will replace by today eod but no one called & informed about delay and solutions. Finally complaint regarding the refund of money.. almost 15 days no response . again I don’t want continue with your service, request you to refund first and return the product same day or again cash collect the product. Don’t any such stories and policies for refund. Which is you followed cash on delivery same method hand over the cash and collect the product.Flipkart customer giving false information and no reply from customer care call or mail also not replying. any one address this issue.. today also called to customer care simply attending the call and disconnected no information again I called customer care but simply informed refund will process product once received otherwise no.. Regards Rajkumar N [protected]

Hi, my order no is OD[protected] Order was placed on 16th Sept’15, payments was made in advance and promised delivery date was 16th Sept’15 but still status of my order is PROCESSING. I called Flipkart Customer support executives so many times as well but not received any positive response/feedback to my questions. I must say that Flipkart is the worst website for Online Shopping. Additionally I have paid Rs. 500 for Flipkart First service. Please stop fooling customers by promising Same day delivery.

Order no : OD[protected], first i got a damaged produt then raised for a new one, they sent another one but even greater damaged product, this time also i requested them to send a new one, they are saying that they will not send it again instead they will refund the amount of 6049. I have paid EMI through credit card, so now i have to pay 618*12 = 7416...a total of 1367 extra.. but i have nothing fault. totally irresponsible. how come flipkart can do this to me????? Return request 1 : 29239170 Return request 2 :29550624

I purchase samsung galaxy j7 on 02-09-15.company offered free airtel 4G sim.on purchesing samsung galaxy j7 .when I receieve mobile .free sim not there.So I request please send AIRTEL 4G SIM PRADEEP MEHRA([protected]) H.NO.2PATRAKAR COLONY NEAR NARCOTICS OFFICE MAHAVIR NAGAR KOTA 324005

I have bought moto g 3rd gen from flipkart online shopping on 4th sep15. till date i am facing mentioned problem- 1) OVERHEATING 2)Display Line 3) hanging also several times i called customer care but they said your mobile is working fine through Smart-check online tracking. And rejected to REFUND. At last they asked for MOTOROLA service center Job Sheet for further Action. so i have attached service center(address given by customer care) job sheet as they told previously with mentioned problem. So i want to take REFUND money back because i have doubt on Flipkart, may be this time also provide defective mobile. product id: OD[protected] Please help me sir for REFUND.

I've placed an order with flipkart for a smartphone (Samsung Galaxy J7). Order ID is OD[protected], on September 12th 2015. Committed date to deliver the product was 14th Sept. I was in wait for the same for a whole day since it was my moral responsibility to receive & to respect the order. Finally the order has been cancelled by them without my consent, at last, after putting lot of efforts I reached them over the Tel-con. But the call has disconnected repeatedly, keeping a poor response is not at all good for a business as well as regards ethics don't know. Would've been customer friendly, by giving a call to customer & confirmed, instead the value being improvised. Rather than giving repeated generic statements like robots, they should focus on customer satisfaction. Whatever we urge, pour & cry, at last I didn't see any mails, Tel-con asking the customer convinced, Only received the advice to go for placing the order for once more. What is the value for the time we dedicated for that eager towards the delivery of the product for a whole day. Only we get no-reply emails, no-reply messages to cellphone/emails, in which no one can respond & give feedback at all. Iam really frustrated by all these type of service. I went through about the logistic supplier through Google and surprised to have an view regards most of the complaints were on logistics part only. though the initiation has not taken there is no improvements' on logistic part at all. They might improve their name & fame by keeping an eye on this, at least they would've been opted for a reliable & customer friendly logistic supplier like Bluedart etc. are available in the market committed for customer service. They promptly ensures that the customer point of view & makes their work easier also Iam sorry, tried to attach email copy. but I didn't. Format is not getting uploaded Thanks & Regards PBSwamy

Dear Sir, From 4- sep-15 Order D-LITE Company 12 wt LED Blubs ( Order no. OD[protected] but that time i received Shine company LED, than i call customer care & inform issue they advise me kindly cancel this order & place new order again I place new same order D-LITE Company 12 wt LED Blubs ( Order no. OD[protected] but again I received wrong company LED Company name M+3 & on LED Blubs there is no company LOGO Flipkart service center not showing their concern with client This is the latest compline which I wrongly received, some was happened trice with me just want to take action against flipkart about their services. Thanks Vijay Kadam [protected]

My Flipkart Order ID is OD[protected]

I have placed an order of "ASUS ZENFONE LASER 2" on 2nd sep & got delivery on 10 sep from "FLIPKART"
Since 11 sep I m trying to replace my cell
But due to FLIPKART'S weird replacement policy I couldn't even place my replacement order
They are asking to install app for replacement by making a call after 1 day
After installing the app, it ask for PIN
for PIN you they are again asking for 2 day working time for calling again to provide PIN

How can they take so much tume of customers
.
Totally 3rd class policy & waste o[censored]sers time
.
.
Amazon is much better than flipkart
They have refund me in 4 day & FLIPKART have not even accept my replacement order in 4 day
.
.
I think After this hell procedure I think FLIPKART'S 1 month guarantee is going to elapse in following Such a lenghthy procedure

Instaed of this they should have accept the product & check whether there is any fault or not (as per constomer have discribed) & repkace it only after theey are fully satisfied

Till now my replacement order is not placed

Please help me out from this

Kind Regard,
.
Karim Khan
[protected]
[protected]@gmail.com

Hi, my order id is OD[protected]. The item has been sent to visakhapatnam due to misroute i informed flipkart through mail but no response now they didn't send me the order but cancelled the order with out informing and sent me a sorry note

I have ordered a LED TV on 16th August 2015, Order Id. being OD[protected]. I received the item on 18th August as informed. Installation was done on 20th August (So far so good). After the instillation I discovered that the product was a faulty one as the remote control was not working. I raised a request for replacement on 20th August... and then the saga of harassment started. I was promised that the replacement will happen on 23rd August (Sunday) by 6 pm. I cancelled my programs and waited, but nobody turned up. I called Flipkart at 7 pm to check what has happened and I was committed a new delivery timeline of 25th August (Tuesday) by 2 pm. So I had to take a leave from office on 25th expecting the item delivery. No body turned up again. I even thought of giving a wake-up call to Flipkart by 1 pm; and I got the information that Flipkart has failed to keep their promise again and I got a new delivery timeline of 26th August (Wednesday). Awesome... And Flipkart consistently failed this time too although I waited taking another leave (loss of pay) from office. So many phone call later I got the replaced item on 30th August (Return ID:[protected]. Key highlights of this episodes of events - One of the floor manager said me that the system used in Flipkart is erroneous as it is conveying wrong information (delivery timelines) to the customers. Great Job sir ... I really didn't know that. I was also promised a compensation, but Flipkart never bothered to call me or do even a bit for the compensation processing. Flipkart ran away after giving me 2 days loss of pay, hell lot of fake commitments and huge amount of psychological stress. This time also Flipkart amazed as the product appeared faulty again (HDMI Ports are not working). Bask to square one. I raised a return request on 3 days back (Return ID:[protected] and I was committed a delivery timeline of yesterday by 6 pm. And, maintaining their consistency, they failed this time too, after multiple confirmation calls from your the technical team of Flipkart and notification texts (which I have already been conveyed to be faulty). Applause Sir !!! And another loss of pay for me. Now Sir, please tell me what should I do ????? How should I rectify my blunder of purchasing the item from Flipkart ??? I haven't posted any kind of complaints against Flipkart so far because I have been a loyal customer, a satisfied customer, and because of the faith I used to have for Flipkart. I seriously urge you to go through all the calls I had with your Associates, Executives, Floor Managers, Compensation Team, Compliance Team, Technical Team, and whoever else, to understand if a single bit of whatever I said is crooked. May be again you are going to fail in resolving this, and land me up in another trouble but still requesting... Please Sir ... Please resolve this... bring an end to this. Best Regards, A suffering customer