[Resolved] Flipkart — my package is sent to wrong address

Subash Spy

from Chennai, Tamil Nadu

Address:	Tiruvannamalai, Tamil Nadu, 632317
Website:	flipkart

My package is sent to wrong address. I gave one address but you sent it to another and trying to deliver it there. I didn't get an out for delivery message. I didn't get the delivery boy number. I didn't get a call from the delivery boy. But you guys updated no response from customer. I'm calling you guys before 3 days. I'm trying the solve the problem before 3 days but you guys saying "we don't have a protocol to solve my issue before it arises". Go through my emails and customer care call recordings and finish this problem within tomorrow. I can't wait until june 9 to just know what's the problem. I need my mobile within june 9. I need my mobile, i can't able wait until next flash sale and i can't able to compete with others in the flash sale. What a b*t protocol and procedures you are having.

Today (6.6.2018) i got a message that "we can't able to deliver the product by udayashankar. M ([protected]). Reach us on ([protected])".

I called udayashankar number. But always switched off and not reachable. Then i called ([protected]) number. They asked my tracking number (Fmpc[protected]). They didn't ask any further and said "we will deliver it again" and disconnected my call. How will you guys deliver it to me in a wrong address?

I want to know, why my order was packed 3 days after the order?
I want to know, why my package was sent to tiruvallur?
I want to know, why my package is still in tiruvallur?
I want to know, why my package is out for delivery in a wrong address?
I want to know why i didn't get any message and call from the delivery boy?
I want to know why you guys are having this b*t customer care response and protocols and procedures?
I want to know why these b*t protocols and procedures are there if they can't help customer and if they can't solve the problem before it escalates?

I want to know when this will be solved and answered to me?
I want to know, when will i get the product in my given address?

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Jun 10, 2018

Complaint marked as Resolved

flipkart resolved my problem by cancelling my order. awesome customer service by B****T FLIPKART

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

Flipkart Customer Care's response We will revert on it.

Jun 10, 2018

Updated by Subash Spy awesome Flipkart. you solved my problem by cancelling my order. awesome customer service. well, keep it up. I'm gonna delete my Flipkart account. thank you for your timely and sincere service.

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Comments

bommidi praveen

from Hyderabad, Telangana

Dear Sir

please requested to you today delivery possible or not. i pleased order 1 week over but still not received please share courier contact details.

do the needful.

hareesh vadugula

from Sandur, Karnataka

I bought a sansui phone and my mobile stopped working after 6 months, No service center available in banglore. Then the flipkart support asked me to send the parcel. I have sent twice to the provided address and the product has been returned back to me Order ID : OD[protected]

sklok48

from Pune, Maharashtra

American Tourister Return ID[protected]
Earlier cancelled Return ID[protected] and[protected]
Why again and again these are being cancelled and return is not pick up

Cristo Santhosh

from Idukki, Kerala

Delivery delay happening frequently...