[Resolved] Flipkart — not replacing the phone | |||||
Order id : od[protected] My name : phani I've bought redmi note 5 pro (4gb, 64gb) through flipkart flash sale and the phone is overheating For that i've put a replacement and they have registered a technician visit for me The technician even saw that the device temperature is 50 degree celsius and the temperature was 51 degree celsius at that time. The problem : the technician has given a fake update to flipkart that the issue is resolved although the issue is not resolved. I'm having the screenshots of my device that the temperature is 51degrees and it was measured by an in-built app named : security given by the manufacturer itself. Now what should i have to do? The technician was from jeeves.co.in company which has tie up with flipkart and all the problem was with the technician who was giving wrong updates to the flipkart company Below i've added the sceenshots that my mobile reported temperature 50 degrees and 51 degrees celsius Was this information helpful? | |||||
Apr 21, 2018 Complaint marked as Resolved Issue Solved since the technician has given a correct update to the Flipkart people
Thank you !
I've been offered a Replacement Flipkart customer support has been notified about the posted complaint. Verified Support Apr 22, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support May 05, 2018 Flipkart Customer Care's response Customer raised a complaint regarding the product delivered being defective. We have interacted with the customer and confirmed that the replacement product has been delivered. Hence, closing the complaint from our end.
| |||||
 3 Comments | |||||
Comments
I am also facing the same problem with flipkart for Realme XT as I brought it during recent sale but the device is malfunctioning(restarting automatically at random time) but the technician gave false update as the issue is resolved. So twice the return/replacement has been rejected. first time they updated that they solved the issue on call itself. ORDER NO: OD[protected]
Reply
I want to return my mi 11x due to display issues but the technician didn't visit me what should I do
I am facing the same issue, I have ordered a realme 8 4/64gb Variant recently and it is a defective model, but the technician is always sharing fake update to Flipkart that the phone is in good condition, I have contacted Flipkart executives and tried replacement thrice, but everytime the corrupt technician does the same thing, yesterday Flipkart's executives had told me that a new technician will visit by 31st march but I'm still not sure whether he will solve the issue honestly, I request consumer court to help me out I'm a student, and its a big deal for my family to afford a 14k phone I can't let my parents' hard earned money get wasted like this..
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46545
Pending
0
Resolved
25436
View all 46545 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information