Flipkart Complaints & Reviews

Dear madam/sir,
I've recently purchased a laptop from flipkart. The screen has some issue and is giving me a headache whenever i use it. I am guessing that it is due to the low resolution. I want to return the product, however, the only option i have is to replace.

I would ideally want to get the money back or atleast get it in my account and purchase something else as per my liking. Since i know now that the issue with the screen resolution then i'd rather buy a laptop with a better screen resolution.

Thanks and regards,

I was placed a order for mobile on flipkart site order number OD[protected] a massage was received from flipkart that delivery by monday. I contact to whishmaster on mobile number [protected] but he make me fool daily says your order will be delivered sure today but its not deliver till now. pls track my order shortly.

I've ordered 1 shoes and pampers and i didnt get the delivery. Today i got a message from dotzot that its returning. I want to get my products delivered. It was offer price items. I need that product urgent. The delivery here is so poor. The offer priced are not getting on the date which has been told by flipkart. And the cash on delivery items is not getting to my address i've to go to the flipkart office and got for the last time.

Flipkart Flipkart
Request your immediate support, since I am now tired from getting support from flipkart customer care team and flipkart social media, no one is supporting at all.

I paid for the product on 12th Oct for which delivery was expecting for 17th Oct.
On 13th Oct, material packed but not delivered on due date then we contacted flipkart on 17th Oct.
On 17 Oct, flipkart told me that it will be deliver today and provided me wrong tracking number (screenshot attached).
Then I contacted on 17 Oct, then 19oct was given for delivery of product.
Then I again contacted on 19th Oct, flipkart told me it will deliver on 21st.
Then I contacted on 21st, flipkart told me that it will deliver on 24th Oct.
Everyone from flipkart just playing with the customers, I never received any communication for delay in delivery form flipkart side. Even I told your team to notify me for delay in delivery of product.

What is my fault, to use Flipkart for shopping??? Ok then I will not repeat this in future.

I am taking follow up with flipkart team on Facebook, Customer Care Call, E-mail, Chat but no support.

I am feeling cheated after paying amount Rs 27490 and now daily I am taking follow up and no one is care of it. Is it my duty to contact with you again and again ? I am getting new commitment from your side on daily basis, if flipkart can't fulfill his commitments, then please don't do that..

I am your valuable customer you can check my account, I am shopping with flipkart and never experienced this before. one thing more" If you don't give value to your customer, customer will not going to buy the things from company, Root of the companies wholly depends on the customers, Never do the commitments which you can't fulfill".

I am feeling cheated, when seller don’t have laptop in his stock why he is selling it. Please take strict action on seller (i think retail net is your own company, that means Flipkart is not able to deliver the product itself ?).

Due to Flipkart, I blocked my capital and was unable to buy the product on discounted price at the time of sale.

I want compensation for this, please refund the MRP amount of product so that I can order another laptop from another seller.

If you don't have resolution of my problem, please don't arrange a call from your team, i am seriously frustrated by contacting your team (jhutte committments).

This is only request you to please refund the MRP amount of product so that I can order another laptop.

***One Interesting Fact about Flipkart- " I placed an order of Same product on 24/10 around 11 pm on Cash on delivry and it is already shipped before 8 am on 25/10. Wahhh Flipkart..if a person make the advance payment you don't have product and make them suffer, u cant deliver the product in 14 days for which advance payment is made..but you are ready to deliver the product within 2 days if is done COD basis..
Great..
i should suggest you please mention this in your policy, don't cheat people.***

In sept 2018, i ordered 3 glucolab test strip boxes each costing rs 730 appox on flipkart for my elderly father.in october 2018, flipkart delivered 1 box of the test strips but took a cash payment from my father for £ 2190 approx.

Basically they charged him for 3 boxes but delivered only 1. By the time he opened the package and discovered the mistake, the delivery man had gone.

I have emailed and called flipkart but had no success in getting the remaining 2 boxes that are due. Their customer service people are totally useless. They keep sending stupid automated replies such as 'we cannot do a refund' even though i am not asking for a refund - i want them to deliver the remaining 2 items my father already paid for!

Avoid this company if you do not want to be cheated. They are rubbish. Hope they shut down soon as they do nothing but cheat customers such as my elderly father. Disgusting.

I have purchased one panasonic 6.2kg fully automatic top loading washing machine from flipkart on 12/10/18 and the same was delivered by 25/10/18( Sold by - consulting rooms Pvt. Ltd, othakalmandabam, village and town panchayat - madukarrai taluk, dist - Coimbatore - 641032).
The item received in damaged condition. When I have opened in presence of panasonic installation assistant, it was found fully damaged and with lot of dust on top, but in well packed condition.
Please process the refund immediately as I have already requested for refund in flipkart website.

I have purchased mobile Motorola through Flipkart there was an offer 10% cash back through phone pay order I did it but they paid me only hundred rupees instead of 10% that is 1600 when I talk to customer care they are saying that the maximum amount you can get through this offer is only hundred rupees so why they are giving false advertise why don't they write you will get hundred rupees on buying this product

- Order placed on Oct 29, 2018 (1.30AM)
- Order ID OD[protected]
- Seller : Omni Tech Retail

I ordered a Queen Size bed via Flipkart Andriod Mobile App. After around 34 hours i realized that the length of the Bed is 12 inches more because of the large headboard. So i decided to cancel the order online.

I tracked the order and luckily the order was not yet packed.

So i contacted Flipkart customer care to cancel the order ( the app and the website didn't have the cancel button).

The support denied the cancellation request stating that the Seller has a policy which is different from Flipkart's policy. And only within 24 hours the cancellation request can be made post that the cancellation will not be taken.

I have explained to the support at all level (including the grievance team) that the Seller's cancellation policy is not visible on mobile App and even on the website its not clear.

The Support and the officer throws the same Seller's policy on my face instead of attempting to cancel. Certainly its not been a good Customer friendly argument and the seller is given more importance.

My complains ares -
1. Why i'm not able to contact / write to the Seller and settle for the right goods ?

2. Why flipkart doesn't take ownership and provide other options (like re-buy etc)

3. Why can't i cancel the order or settle for the packing cost ? (The order is not packed yet) (Moreover the item is @home assembly). I don't understand the reason why the request is denied.

I'm helpful and have explained (~4 hours) my concern but still Flipkart is forcing me to receive the order which i 'm not interested to collect.

Please help !

Order ID: OD[protected]

Hi,

I have ordered SONY TV from frlipkart and it got delivered on 26th OCT, when employee from sony visited for installation he found TV is damaged, after that FLIPKART has arranged technician visit, Technician has given update to SONY but FLPKART is not taking update from SONY, they are not helping to replace the YV & resolve this issue, I have called them many time but every time they are giving new date for resolution.
And we have contacted SONY, SONY is saying we have to pay 16000 for repair.

Order ID : OD[protected]
SONY REQUEST ID: 50876382

I have purchased a led tv from flipkart on 23.10.2018 and on 26.10.2018 it was delivered. The installation was supposed to be done on or before 29.10.2018. But, today is 30.10.2018 and the installation has not yet done by the flipkart. Whenever, i call them for a resulotion every time they give a new date. I think they are delivering a faulty product and intentionally they are not sending people for installation, so that the return policy will be invalid after 10 days of delivery. My order id is od[protected]. Flipkart should be punish for such activities. I am highly unsatisfied.

Hi,

I have ordered Realme phone at flipkart on 12th Oct and they promised it will be delivered on 22nd Oct 18, and Today it is 30th Oct. I am continuously following up with the customer care and they were promising me every day by saying that I have to wait for 24 hrs which were never ending. After receiving the message your product will be deliver in so and so date immediately they are sending a message by saying that receiver is not available so they are modifying the delivery date (i haven't got any call from delivery boy).
It is a completely harassment and mental tension.

I hope you will resolve this issue.

Order id:OD[protected]

Regards,
Customer..

Dear Sir,
I recently purchased a LG 6.2 Kg fully automatic washing machine from flipkart online store on Dated 15th Oct2018.
Demo installation done by flipkart tech person on dated 17th Oct. 2018 was not properly as he only shows power on the machine and left as he was very hurry to complete the call…and he asked to call to LG CC if any issue...
On 22nd Oct 2018 I have actually use first time the washing machine, that time I noticed the product is not functioning properly with getting IE error. Hence I booked service request with LG CC SR: RNP[protected] for tech visit to resolve..….
LG tech visited on next day 23rd and identify the product is not functioning properly and need to repair with dismantle the machine…
Thereafter I request the replacement order ID:[protected] with flipkart for the same on dated 23rd Oct 2018 as I have replacement policy within 10 days if product is faulty….
Flipkart tech visit scheduled on 26th Oct. 2018 but I don’t know why they cancelled the same at its own with explanation like system automated done..(SR: DCN-[protected])
On 27th Oct 2018 I have again called up to flipkart CC and then they open new replacement order ID :[protected] and according to him tech visit should done on before 30th Oct. 2018.
But again same story no one has called up for update & neither any tech visit done.

Dear Flipkart,
I look forward to your reply and resolution to this problem on ASAP...
I will wait for the response for 31st Oct. 2018 EOD before seeking assistance from third party.
I hope that this problem will be settled properly without going such extremes and prevent this problem from escalating greatly.
I hope to here from regarding this matter.

Greetings of the day

Whom so ever on behalf of flipkart
I am really confused whats going on i have order my mobile on 25/10/1018
and estimated delivery time was shon on 28/10/2018 but still i am waiting for my delivery what the hell are your services i have call your delivery boy & delivery supervisor they are not picking up my call am i fool or what...
My order id is-OD[protected]
TRACKING NUMBER -- FMPC[protected]
IF it will be delivered by today at any how so its ok otherwise go to hell with your pathetic services i really dont want that kind of ###...

Thanks
Mazid
[protected]

This is in regard to order id od[protected] delivered on 18.10.18 as per the order placed on flipkart for enhance ro green water purifier, aqua guard technician visit for installation as requested. As per discussion with him it was brought to our notice that this purifier is exclusively used where bore well water is used and is not required at our site as there is municipal water supply. So installation was kept on hold.
As per recommendation he suggested to get purifier with ro + uv + tds which is suitable for usage, so we immediately raised the return request with id[protected] with refund, as per status provided in my account the refund is being rejected with id[protected] and also showing that technician visit service by aqua guard completed on 25.10.2018 though the technician did not visit my home. This is totally false communication and taking customer for a ride which is totally not acceptable from aquaguard & flipkart. As requested by flipkart they want the clearance for the product to be returned back saying that the product is not damaged & is not being used based on that they will initiate the return process.
Kindly help.
Sujit bhandari
[protected]

My redmi note 5pro mobile purchasing 16/10/2018 so my mobile response is very poor and hanging problem so am informed to refund policy thorough costumer care on 26/10/2018 but my refund request is cancel without information me and after contact costumer care but i have no positive response

My order placed 11oct 2018 & delivery date is 31 oct 2018 & shipment date 24 oct 2018 but till date product not dispatch & costumer care exicativ said wait 31 oct how can they deliverd my product on 31 oct 2018 without distpatch my product on till date. What can i do to recived my order.
I am calling flipcart cstumr care back 6 days but they are not help me not support me plz help me i want my product on promice date

I have ordered redmi note 5 pro with exchange with my old redmi note 3. The product came but the delivery boy said that the phone is not exceptable because it has some dent in back. They did not deliver that product. Later that day i decided to purchase that product by paying the exchange value in cash. I call them several time but they didn't pick up the phone. Thats why i called flipcart customer case. I told them all. They assured me that the product will be deliver later, not to worry. Wait for 3 days. I also ask to provide me the courier service phone no. But they told us that they are not authorized to provide that. Today 30/10/2018 sms have came that the order has been canceled by the courier service. I need to know why the have cancelled my order. I was paying the exchange value. But they did not came or call. That day the product value was 14999, today its value is 16999. Who will pay the extra cash? Will the courier service executive pay for me? Then who gave him the authority to cancel my order.

Dear sir/madam,

I have ordered reebok shoes from flipkart with order no. As od[protected].

First of all they fail 4 times to respect the delivery of my order. After almost 3 weeks, i got delivery of my order on 29-oct-18 and deliberately their seller has delivered me wrong product as expected.

On complaining their customer care, flipkart is asking me that they can' t deliver me the right product as their seller is not giving this option and they are insisting me to cancel the order to get refund and informing me they can't talk to their seller.

Above all, they inform me to check for these shoes in coming sale though the seller is showing these shoes in stock and delivering it in 1 days. I also attached screen shot for same.

I am very surprised with their # approach and non-respect of their commitment given to customers.

I only need the right product which i have ordered and its their moral responsibility to do that.

These guys needs a tough dose for such approach. So i am hopeful for your goodwill to taught lesson to flipkart for disrespecting their customers.

Thanks
Harpreet singh

Hi,

Flipkart, being such a professional online store, has now grown up to such a level that, they fail to listen to their customers complaints. After referred by brother i had gone to flipkart for ordering 02 cooker for me. But it is my bitter experience and it is better to go to a small shop rather than booking online without knowing and checking the product and paying in advance. But if you buy from the local shops, you can check the product and then pay and even in case of any defect they repair or replace the product/accessories. But in case of flipkart, you have to pay beforehand without knowing the quality of the product and after that nobody will listen to you to address any complaints at all.

In fact, i had ordered “prestige popular plus 5l pressure cooker with induction bottom, order id: od[protected]" order date: 24/10/2018, invoice no-fa b01k[protected] invoice date: 26/10/2018’. And cooker i have received only one and has written quantity 02 on the bill above his box. I order this cooker for my employee for diwali gift. I did have to give this cooker to my employer before diwali, otherwise give me the money back so that he can buy anything for herself. You are providing service for faith, but still don’t understand the importance of faith for those who buy online goods from you. Still issue is following. Very bad response from flipkart. I never expect this from flipkart.

This is your customer support, you guys know only to sell and attract customers by giving attractive offer and never bother about the quality of products and we the consumers are the victim of your fraud business eventually.

I just want to change some other cooker or give me my money back. And in the name of change i will not give any extra money, i need a second product in same cost.

Satyaveer
[protected]

This is to bring you into kind notice that i have order Mobile phone
Order_ID: OD[protected], which is still not received yet.

Same had been escalated to your support team but no proper response were
given .

As i had good relation with flipkart from so many years, purchased lot of
product from flipkart and product was received within given time.Same i was
accepting for this product but no proper response from your end.

As we have faith with flipkart with product quality & asurity given by
flipkart, but after such incident now the question arise on flipkart to.
Whether to buy product from *Flipkart or Amazon*

We accept good service from you, hope flipkart will maintain good
service, after this incident we are losing interest from you.

Waiting for the order from last 15 days, hope issue will be solved .