Flipkart — payment deducted but order not placed

 
4 Reviews
India
 Mishu Goyal on May 23, 2019
While trying to order redmi note 7 pro yesterday, payment was deducted but got an error message later. Could not find anything in my orders section also. Tried to call customer service atleast 100 times in last 30 hours but always busy. Got below message from my bank

Inr12, 799.00 debited on credit card xxxx on 22-may-19

Raised an incident: in[protected] but no update yet. Raised the issue on various social media platforms but no response yet. This is really frustrating and one of the terrible customer experiences.

Can i get my refund back?

Mishu
[protected]

Complaint Status


[May 23, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, May 24, 2019
Customer raised a complaint stating that the amount has been debited from customer account, however, the order was not confirmed. We would like to inform that the seller has confirmed that the amount has been reverted back to customer account. Hence, closing the complaint from our end.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Your logistics partner denied and failed to provide service in our areas Akola bypass and saying that the delivery should be taken by myself and distance is outside of his area
Hi,

I've paid for a product during a sale and it is supposed to be delivered on May 17.

I've been contacting Cx Care and they keep saying 1 buiness day which never ends!

I request you to please look into this and have some Justice done in this case!

Thanks,
Varun

Hi,

This is not yet resolved! Can someone please take an action it's been 9 days!

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    Flipkart - payment deducted but order not placed