Flipkart Complaints & Reviews

I purchased a msi laptop from flipkart on 4th may 2019 which was delivered to me on 6th may 2019.
Unfortunately the laptop had issues with the display which were not software issues and hence couldn't be resolved.
So i raised a return request on 8th may 2019, the first request was cancelled on 9th may i don't know on what basis,
Then i raised another return request on 11th may which was accepted and the maximum date for replacement was given to me as 20th may.
The wishmaster came on 20th may but didn't provide the replacement because he wanted the laptop to be more than 50 percent charged, i asked him to wait but he said that he will come tomorrow, fair enough.
Now the maximum date for replacement was given to me on 24th may 2019.
Now late night at around 2 am on 24th may i receive a message saying that my return request has been cancelled, again without any reason.
Now i can't raise another return request since the return policy was for 10 days and it ended on 16th may.

This is the level of fraud and scam happening with the customers and that too by a reputed e - commerce website like flipkart.

Probably the on ground team or the seller is at fault but it is the customers who are suffering.

I had ordered redmi note 7 (Order no od[protected] from flipkart, i had returned the ordered product at the time of delivery because it was different product which i had ordered and requested for refund but it is long due from flipkart due to which i am facing psychological harassment and monetary loss.

I have lodged a complain in consumer court (Doc no[protected] for the psychological harassment and monetary loss, faced during this period.

I will be suppressing charges for above loss, if my refund is not intiated or fresh product is delivered.

Now when i login my account on flipkart then it will show an error 'login unsuccessful' and 'something went wrong' on apps.
Please resolve my issue as soon as possible and also tell me the reason, why my account not logged on flipkart?

My login details are as follow:

Vikash.[protected]@gmail.com
Mobile no: - [protected]

In my previous complaint (https://www.consumercomplaints.in/flipkart-flipkart-blocked-my-account-permanen...⇄
Flipkart told me that "account was blocked due to technical error which has been fixed. Hence, requested customer to login to account and continue shopping." but they didn't unblock my account yet. I'm still facing the same problem while login.
Its frustrating.
My flipkart id: [protected]@gmail.com

Rejected the exchange of old device without any legal reason... though putting false reason that the device is damaged but i have all the proofs that my device isn't damaged... Flipkart is fooling customers through fake offers
My device doesn't have any dents or cracks on the body or screen.
The wish master was a illiterate person and didn't have any knowledge regarding the order.
He claimed my device damaged though it is not damaged at all.
And secondly how can you tell me to order the device again with another device for exchange because i bought this deal at a best buy price provided by flipkart.
And thr conditions which you're talking about in this email regarding the old device eligiblity has been edited recently as at the time of ordering this product i read each and everything om Flipkart regarding the device and exchange device. How can you put false reviews for a device which was examined by a illiterate guy who didn't know anything about the services.
And from 25 days Flipkart customer service is extending the time needed to resolve the issue but still no proper resolution to the problem faced.
You people just keep on sending those same booky type language and not even helping customers anyhow rather making a fool of them by putting false charges on the old device for exchange without any proof.
Faking and fooling customers through false offers and illiterate wish master sent to examine the old device. False old device condition reported by the illiterate wish master who didn't even see ny phone properly.
As you people are giving different excuses each time i m talking to a customer representative from Flipkart
And claimed false statements
As informed by the wish master to you
Who was unable to handle the issue as he didn't know anything regarding the issue
It's been a month you people are fooling me and demanding for more time and not giving a solution
There aren't any dents on the device
As the wish master provided the seller with false information regarding the exchange product

I have ordered a boat rockers 255f bluetooth headphone from flipkart for rs.999. I had bought it since it got so much good description about its sound quality. But finally when i received it and used it, it was really pathetic. A headphone with price less than rs.500 have better quality than this.

So i tried to return the product. But the seller is continuously rejecting my return request. They are saying that my product was intact when it reached me. Whats that kind of a reason. I have all the papers and things with me.

When i contacted customer care, everytime they say they are working on it. So i dont know what to do.

Order id :od[protected]

I have ordered new phone redmi note 7 pro.. I am getting battery issue from day 2.. I done with return request process.. As per new process of flipkart technician visit at home.. He checked as per policy but policy is not enough for the battery issue.. Technician know battery is not good but still he rejected return request due to policy.. I have again raise return request and i collect proof of battery heating 51% but technician rejected return request without any visit.. This is very irresponsible service received from flipkart.. They don't care if mobile blast.. They only care for them self..

Attached battery heating screen shot

2nd return request:-
Technician don't tried to call us and sending messages that they are not able to reach and cancel the return request.. this is what you provide unprofessional service.. Flipkart is responsible for all damages and mental stress I am facing due to this ridiculous service provided

3rd return request:-
This is highly irritated behavior from Flipkart.. technician not visiting.. this is happening for 2nd time.. if you don't give service then don't keep such ridiculous service.. I want replacement as soon as possible or else filpkart is responsible for all damages which i am facing and I will face in future
.
Now Flipkart ignoring my message in consumercomplaints.in which I am updating here

They don't care about customer this is totally fustred irritating and stress full torcher giving to customer

I purchased a washing machine on 15 may 2019 which got delivered on 18 may 2019 and at the time of receiving the washing machine i found that the washing machine has scratches with water droplets all over. So i raised a replacement request for which a technician visit took place. Technician confirmed the issue and forwarded the report to flipkart. But flipkart is saying that they haven't received any report and are not resolving the issue....

Hi sir, ma'am,

I have ordered a realme3pro) from flipkart.com worth rs. Of 13999 on[protected]:00 pm. didn't like the product and cancelled it on i got a message and mail from flipkart.com saying that "13999.0 as refund will be transferred to your original payment mode within 2 business days (Bank holidays not included)"

I waited and waited for a week but didn't get the message for money refund from my bank account. I called flipkart.com and the way they responded was shocking for me. They said they had done the refund to my bank on 21 5 2018. Kindly contact your bank customer care. I called to citibank customer care and they said they have not received any refund request from merchant flipkart.com. They said me to ask the arn number from flipkart.com, so that they can check the transaction status of the refunded money in their system.

Again i called to flipkart.com and asked for the arn number. On that they said that they are not having any arn number since i have done the payment through net banking not through credit or debit card, but i have used my debit card to make payment. Instead of that they had given me one reference no and told me to give that number to my bank so that they can check. They send me one mail as well in that they have mentioned about the reference number and the refund which had never ever happened.

I again called to sbi customer care and told that reference no. Which i got from flipkart.com but citibank representatives were unable to see any details using that number since their system accept only 23-digits arn number to fetch any kind of information regarding refund. But flipkart.com didn't give me any arn number.in between these days i called flipkart and citi bank 1000 times but empty handed. After that on 28th may 2018, i visited sbibank, the representative investigated and told there is no refund request from from merchant flipkart for this transaction as this is a valid transaction according to flipkart. Then representative asked to raise a charge back letter against flipkart with all proofs of bank statement, cancelled message and mails from flipkart and told me to wait for 2 working days. I did as suggested, next day i got a call form merchant flipkart representative, he said the charge back is false the refund amount

Again visited sbi bank on 2nd of june 2018, as expected the same sentence
Repeated from citi bank as well "merchant has not credited the refund money to my bank account" again i forwarded all the mails from merchant flipkart to citibank representative with all proofs, then the representative raised a dispute and said they will investigate this further and asked to wait for 2 bank working days.

After 2 days i again called sbibank customer care, they said that refund has not been done from flipkart.com. I don't who is lying and not even bother to refund my money. I am pretty sure the problem is from flipkart.com end. Flipkart.com is not going to loot your money. But actually they did.

Sir, i am going to attach the relevant document. Kindly have a look and try to resolve my issue. I will be very thankful to you. Below are few more detials:

I am continuely following the customer care Flipkart for my installation and demo and I am not getting installation done.Promised date the engineer didn't came my for installation still waiting to come, but no luck.Engineer came the suitabe for me.He even don't exactly time and date when he will come.i am attached photo of the order for which I have raised this complaint

Hi,

My name is Senthilkumar. From Vellore, Tamilnadu, India. I purchased my VU Television in online with Flipkart on 05.12.2016. Its came inder 3 Years Warranty, It was working fine for 2 Years. After 2 Years that mean before 5 or 6 months i dont know the exact date, the first time my VU TV had a problem with display ( Showing Horizontal Line). I called to Customer care and call logged. After 1 week the replacement TV has came.The engineers from VU came while unboxing the Replacement TV it shows with screen is damaged . After that they taken that TV and told me again the new TV will come. After 3 Days Again one TV came and installed the new one by engineers due to panel issue they told. Now i am getting again the display problem in the replacement TV. I Dont know what is going on the VU TV. The problem persist again in the replacement TV Also. I mailed about the issue many times.

They replied me concern person will check. But no response from that side.

Here with i attached the My VU TV Order Details, Invoice Details and the snap shot of problem facing now.

(Complaint No - VU439950)


Please find tha same and do it ASAP.

Thanks in Advance.

Regrads,

Senthilkumar

Mob : [protected]

While trying to order redmi note 7 pro yesterday, payment was deducted but got an error message later. Could not find anything in my orders section also. Tried to call customer service atleast 100 times in last 30 hours but always busy. Got below message from my bank

Inr12, 799.00 debited on credit card xxxx on 22-may-19

Raised an incident: in[protected] but no update yet. Raised the issue on various social media platforms but no response yet. This is really frustrating and one of the terrible customer experiences.

Can i get my refund back?

Mishu
[protected]

Hello,

I had ordered Skechers shoes on May 13, 2019. The order had 2 different pairs of Skechers shoes ( Size 6, Size 7)
The order Id is OD[protected].
This product - Skechers shoe size 6 was Missing from the whole order. Despite multiple requests Flipkart is not taking the responsibility and not providing resolution.

I have only got response that the product is delivered.

I ordered a jeans worth Rs 699/-.i made the payment with my debit card of Rs299/- and with gift card vocher of Rs400/- from xoxoday. I returned that product due to colour difference. I got my refund of Rs299/- to my bank. But flipkart didnt return my gift card vocher amount through any means. As I called many times to customer care. Still they didnt resolve this. I want my refund back. My Order ID is OD[protected]

Hello this is mohammed viquar ahmed booked mi note 7 while booking they said it will be expected 21 may 2019 then expected 23 may 2019 and now again its saying expected 28 may 2019 i dont want to wait and its worst service i dont now how you will deliver my product i want my order to be delivered as soon as possible i have to gift someone its birthday so please dont delay

I had ordered a refrigerator from flipkart on an exchange of old refrigerator. On day of delivery the e-kart person declined for exchange of old refrigerator saying the refrigerator should be of a new condition (I had clearly ticked 10 year old at the time of purchase). I had called flipkart to raise my issue. The flipkart told the issue will be resolved with in 3 days. But on the third day the issue was closed saying refrigerator has been delivered. Then i again contacted flipkart. They told me they will resolved the issue in another 3 days. But on the 6th day person from flipkart called me and said they wanted another 2 days to locate the refrigerator.
I had made full payment for the refrigerator. Now when i ask them to refund my money and don't want to be in this mess anymore, the reply was refund is possible only when they located my product. I am waiting for past 15 for the refrigerator after paying the full amount upfront. My suggestion is avoid buying from flipkart or make cod, even if have any offer on cards. Flipkart is worst in maintaining it's logistics.

Dear sir/madam,

I have placed the order with flipkart order no :od[protected] and i found that specification is not good and thought of returning the item, but seller is rejecting my return request.

Customer care is suggesting that they cannot take it back, you need to use it even though you are not interested in this product.

I have not even opened the product. Kindly help

I have placed an order for motorola phone on 21st may 2019 with the assured delivery within 24 hours which happend without any issues. However when checked the phone i am not sure if the device is new on or used on as i have noticed the motorola phone box is not a new one and when tried to insert the sim card the phone is not detecting the sim card i, but the sim card is working fine in other phones. When raised a request they said expected delivery is on 28th of may which is very irritating as they are taking around a week to replace a device which is damaged.

I can't login into my account. Everytime i try it says "login unsuccessful please try in a minute". I can't even change my password everytime i try it says unable to change your password please retry and if i try too many times it says maximum login attempts reached please retry after 24 hours. I have 2 orders and 1 replacement about to be delivered and i really need to access my account. Please solve this asap. My user id is [protected]...

I have ordered from flipkart first order is redmi note 7pro is under use and second order is adidas sleeper and i havw received diffrent brand slepper so i was complain on flipkart and the the second the maild got from flipkart od[protected] [incident: in[protected]]
Hello

We'd like to let you know that your recent request for a replacement/refund has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account.

I was order only 2thing ever in flipkart then how cam its possible highly number of returns i want my money back return my sleeper and refund money number [protected]

On 19 th may 2019 i have ordered sony speaker it was damaged now i want ky return policy go refund it i dont need replacement sonce i dnt like the product i cant risk my money anyways. Have issue with the return of the damaged product. Kindly make its return i dnt want a replacement for the cheap product. Its damaged speaker bumps out charging hinder, connectivity isssue... I want rerurn i will not pay for damaged product its a flipkart pay later
Order no. Order od[protected].. Its is not same as mentioned. And its price is also gone done why would i take such product if i can get in less price. I will buy new