Flipkart Complaints & Reviews

On 5th may 2019, i have ordered asus zenfone max pro m1.[ order id: 0d[protected] ] on the first 2 days, the mobile is working fine later on problems raised on such as overheating/heat up. I have placed a return request within the policy of flipkart on 12th may 2019. There is no response from flipkart as they stated that call with the executive on mon, 13th may 2019. I haven't received any calls from flipkart. After waiting for some days i decided to contact the service center through online and we have had a conversation about the issue. I am unsatisfied with their support. Please do help me solving the issue regarding the heat up/overheating.

After using the product for a week I found ear phone is not working properly .I put a return request I also met Flipkart technician he wrongly updated that my issue is resolved .but problem is still exists but Flipkart customer care always told to wait for somedays
I need a solution asap

Respected sir/madam,
We have received a call from flipkart team clearly stating us the delivery of the product on priority by the same day or max by the next day at earliest. But the very next day they say your product is rejected without any explanation for the commitment already made. We have the call recording which will clearly proves that flipkart is wrong.

Disappointing service from Flipkart (product ID: OD[protected].

I purchased a "Kurlon convenion 4 inch Queen bonded foam Mattress" on 13th may, it got delivered on time(15th may). All was good until i found out that it was a single bed sized Mattress, but the images on the flipkart website was of a full sized Mattress. I applied for return, as soon as i got the delivary. At first flipkart approved the return and confirmed the refund within 9 business days. Later the Flipkart customer care called me and said that they will not take the product back but only if the product is delivered damaged state.they mentioned that if the product is damaged or not as described, replacement is accepted from their side but it is not happened.
If only the product advertised on flipkart was more clear I would have not ordered the product and have to got through such harassment.
The packaging is still intact and have not opened the parcel yet as its of no use to me.

I already written a post on Facebook, they replied that one of their guy will contact but I didn't get the call till now. Very unprofessional behaviour from Flipkart.

Please do help here one of my friend told that consumer complaints people will help in these kind of problems

Hi, i had registered my flipkart account a few years back a mobile number which was used at that time, but i am no longer using the same number since i lost the sim card and i think the sim card is deactivated. So i tried to update the number to which i am currently using. But each time i try to update the number flipkart is sending an otp to the old number so i am not able update my mobile number. I have already raised the issue via mail to flipkart but no response still. Can you please help me out

I purchased a jacket using paylatter, then i payed the amount of paylatter using my debit card. After that i returned the product, then i received a message like amount will be refunded to my bank account but it's been more than 30days there is no proper response or no proper answer from customer side. All executive are saying different different reasons. Am really tired of these types of problems. Now flipkart executive is saying to contact to bank or bank manager to recover the money. The bank is saying amount in not transferred to my account

Hi i am a flipkart prime member.. For past 3 months i can't able to login my account i think it's blocked and while asking to customer care they not responding properly i am a valuable customer for flipkart and they cheating us and supporting properly.. Many products i have ordered in flipkart and they simply blocking our account i need my account back.. Kindly do needful after blocking this account if i opened new one also they are blocking the same.. Whats happening with them i don't know plz do needful and here mentioned my mail i'd and username of flipkart
Mail id : [protected]@gmail.com
Ph no : [protected]

Hi sir,

Order id: od[protected]

Below is the detailed mail i sent to flipkart, please help me.

Even i after all this trouble, i got a mail saying that my order has been cancelled.
I would you request you to give me solid resolution for this.

Why cancelled, because multiple delivery attempts failed.
Let me explain this.

First delivery attempt:
Wishmaster refused to take my old phone as there is a dent.

I immediately spoke to flipkart support and they asked me to share the image in all possible corner. I shared all expected.

After a couple of days, i got sms saying order is out for delivery.

Second delivery attempt:
Again wishmaster refused to take as the reason is the same. I said i have already shared the image with flipkart and they accepted so they sent you to get is delivered.
But he refused, then i spoke to wishmaster senior about this and that guy asked wishmaster to share image by taking some clicks with his phone. Wishmaster had done that and said, i will get back to you tomorrow.
Though he said tomorrow and i would be available at that location tomorrow, i immediately contact flipkart support and asked him to change the delivery address for tomorrow. That support guy accepted my request and i have given him the home address to update. He confirmed the updated location. (Screenshots are attached).

Third delivery attempts:
I got a call from the wishmaster who came for delivery on 2nd time and he said i am outside of your office. I was like you are there and i have already asked to change the address. Then he said i am ready to accept your old phone and i can come on monday (27th may) to pick up.

And, today i got mail its cancelled.

Please note, first-time delivery wishmaster and second-time delivery wishmaster are different, so i believe there is a communication lag.

There is a huge communication gap, lack of info to wishmaster are happening around flipkart.

I can reorder it today but the exchange bonus 3000 rupees is not available now.
I would like to request you this concern on priority and get back to me fruitful resolution.

Either initiate the delivery from your end or get me a gift card of 3000 which i can apply only on same pixel 3a order.

I ordered a refrigerator few days ago worth 19000 and then few watches as well along with an led bulb (Order id od[protected]
. When i received led bulb it was not working so i thought it to return. I requested for return and then i got refund amount as well. But when i was trying to return purse and then i found after putting request that from all platforms my flipkart account was logged out and i was not able to login again with old password, even when i was trying to reset it always says unable to reset try again. My flipkart account was having more than rupees 1000 gift voucher as well.
After contacting to customer care, i received a message (May 26th, 2019) saying that due to unexpected return you will be no longer to login your flipkart account.
However i do purchase items from flikart frequently atleast 5-10000 item every month, and i never ever received any warning/alert from flipkart team that this is certain number of return you can do
I simply asked the customer care team to unlock my account and share details about same but so far no response

I got this mobile honor9n on 15th may, 2019. I've been trying to return my phone from the next day i got this phone, it's givin me tremendous headache with so much issues.. On the first day when i entered my sim, i wasn't able to call, text or receive any calls from my airtel sim. I used the same sim on another mob and it wasn't havin any issue. Contacted the airtel customer care (May 16) they had no network prob as well.. Contacted flipkart they told me about few troubleshooting after a lot of safe mode test, reboots, reset and factory reset i was able to fix that issue but not completely i'm still not able to send sms. But i ignored that prob. Next day i came across another issue i. E. Power consumption even while charging when i was doin excel work the battery was draining. Again contacted flipkart (May 18th) done all the troubleshooting - safe mode, uninstalling apps (If there was any power consumption app), again did reset, factory reset still not solved. Then i'd a technician visit (May 20th) and afterwards a wrong report was submitted. Side by side i got a message that your phone has been picked up and refund has been done, which wasn't true at all. And then i again contacted the flipkart for the complaint of the technician and another technician came by (23 may), he checked the phone and in front of me he wrote in the report "power consumption problem, overheating, and power draining quickly". And that action will be taken by 28th may. And today (27th may) i'm getting a call from flipkart that thanks for your valuable time and apologies for the problems you've faced, we're glad we could help you. And i said that my problem isn't solved, then she said that technician reported that the problem was solved.

It's been like a week or so i'm just tired of contacting flipkart again and again everyday, and all i'm getting is that "your complaint has been forwarded to technician or some other person". I'm just so done with flipkart and the service, i just want this mobile to be gone and get my money back. I saved 12, 000 for past 7-8 years, and i'm not wastimg that money on such a problematic phone.

I ordered the aristocat photon strolly 65 360 tbl luggage check in 25 inch product from flipcart as cash on delevery but delivery boy not ready to give the home delivery and ask to come to another location and pick up the same product now flipcart saying the they cancel the delivery due to failed delivery attempt, there is no way to understand this because delivery boy never came on my delivery address ask to came another location which is 30 km long from my town, i called to flip cart multiple time and they also commit delivery up to monday 27 may 2019. I want compression for this type of mental harassment.

Order no.: od[protected]

Aforesaid items have been received on dated @5/05/2019, but its switches is not properly working.
1. During start it take long time and suddenly stop and prev and forward knob is not properly working.
2. When we select artist, mood, geetmala knob but it is not selected.
3. Fm is not working.
4. Usb working but suddenly stop.

Kindly request to you please replaced it by fresh items.

With regard
N. P. Mourya
Mob. No.: [protected]

I'm unable to log in my account. It showing "login unsuccessful please try again". I think my account got blocked, but there is no reason to block. I have just created a return request for non-working power bank, and you have canceled the request and block my account. I think i'm not violating any of your policy. Account email - [protected]@gmail.com

My flipkart account is blocked for no reason i conplaint to a customer care that my order is getting auto cancelled they said they will concern to thier team and get back to me after 2 days my flipkart account is blocked by saying that system notices unusual returns í have not return any product since last 1 year then how system detect that i have shopped more than 1 lakh till now nd also a flipkart plus member i also mailed to the flipkart [protected]@flipkart.com but they are forwarding me the same mail customer care are saying they can't help i need my id back my login is blocked by flipkart for no reason if there is a reason then let me understand give me the prove

Order id -[protected]

Marq split ac 1 ton, this order was cancelled by the seller giving bogus reason that the courier can not deliver to my address (Which is shocking) without any prior consent or disclosure or consent. As a result i had incurred expenses on the anticipation of the ac is coming which amounts to rs 5000 (Materials and electrician charges).

The order was set to be delivered by 30th may, 2019. However, the order was cancelled by the seller. On calling the customer care they can only feel sorry for me and nothing else no solution.

I need a compensation from flipkart. This is not a way to do business, this is cheating.

I have placed order for samsung gear 3 on 2gud.com order id : od[protected] on
17 march 2019, product was delivered on 19 march 2019 and when i opened it was insisted of
Samsung watch i got a intex smart watch (Seal was open but it was full box all accessories)
Within an hour i have placed a return of this order on 19 march 2019 6.39 pm, on the next day
I got a message saying that "sorry return request cannot be processed" i didn’t get any call or
Any information regarding this return they simply cancelled my return request
(Screenshot added).
Again on 20 march 2019 i have placed request another return request and it was cancelled on
21 march 2019 without any information. (Screenshot added)
On 21 march 2019 again placed request for return, again cancelled on 22 march 2019,
(Screenshot added)
On 22 march 2019 i again another request got cancelled on 23 march 2019, (Screenshot added)
On 23 march 2019 another requst and they cancelled on 24 march 2019. (Screenshot added)

On 24 march 2019 2gud have blocked my account, i was unable to login to my account to make
Another request. So i contacted them via facebook they told me that they will contact me,
By evening i got call from 2gud they asked me 24 hrs. For resolving my issue again there was
No information regarding my order so i contacted again via facebook on 26 march 2019, next day
On 27 march 2019 they told me seller have sent me a correct product and they will not replace
Or return this order.

I have gave all evidence such product photos, package photos etc... But without even calling
One time 2gud have rejected all request and blocked my account.

Since the package was not in good condition i took photos before opening the package
Seal of the package was open and repacked with transparent tape it was barely noticeable.

Most interesting thing is that 2gud don't have a customer care no or mail even the help
Section on app or website is not working. There is no way to contact 2gud under any
Circumstance even if we manage to put a request for call back or mail they will not respond
To it.

I purchased from seller named gadgetsclub, in my case seller have done fraud with me,
He also has a listing for intex smart watch. (Link : https://www.2gud.com/intex-irist-pro-black-smartwatch/p/itmf9yytzf6mz7gz?pid=SWH...⇄
He sent me a intex watch insisted of samsung gear, he knows 2gud customer care is crapy.

So please do needful for the same.

Thanks.
Jose joseph
Palattil (H)
Poovarani p. O
Kottayam
Kerala
Ph : [protected]

Links

Product photos link : https://photos.app.goo.gl/nmWQ6TVz52qmzD3QA

Packing photos link : https://photos.app.goo.gl/Nq2HPr6w4GLtZ1DF7

Order id: od[protected]

I have ordered a formal shirt on 14th may which i recieved on 16th. But after opening i have seen that the no brand tag was available there n the colour is also different from what i have ordered! I immediately raised a return request but it was put under awaited approval! I waited for 3 days but it got cancelled! I created return request again by putting it under different category so that if wishmaster come and ignore to take the product too but if he comes i can be able to understand thats whats needed to be done next. But it got cancelled again. I again created under different category but it is still under awaited approval! N i know that it will get cancelled again! The order id is od[protected]. Registered mobile no is [protected]. I don't use this number much so request to contact on [protected] n solve this harassment from the seller n u guys! I want to return the product immediately! I am attaching the screenshot too! Previously posted the same complaint but without being calling for a single time flipkart marked it as resolved! What fraud is going on here!

Dear sir
I had purchased a mobile from flipkart on 05/04/2016 iphone 6s the invoce number is blr_wfld[protected] and order id is od[protected] of rs 43000 the imei number on invoice is[protected] and the correct imei is [protected] so pls will you change the invoice and resend me i need for service center so pls do needfull my email id is [protected]@gmail.com and number is [protected]

DEAR Sir i have purchased a mobile from flipkart at 18may 2019 my order was cancelled by seller but i have not received my refund. flipkart customer care said the refund has been completed but i show them my credit card statement and all details. now they are not doing any solution for my isse. they always told me about take passions and wait . this is the only solution they have. my mobile no. is[protected]. and alternate mobile no. is[protected]. please check and try to help me and provide me my refund.

I want to know when i will get unused amount of my gift card. My card got expired just 5 days back on 21st may 2019. If you please credit my unused amount back to my account i will spend the same on your site with in a weeks of time. I had 4 cards of 10000 and one card of 4598 out of which only around rs.1750 is pending... As i was out of station for few days with family function i for got to spend the same. Please help me to get my money back.

Please confirm.