Flipkart — samsung s9+ mobile — order not delivered

Ashok_409

from Delhi, Delhi

Address:

Block-A-48,Flat No:406, Singapore Township,Opp Genpact, Pocharam,Hyderabad-500088, 500088

I have ordered samsung s9+ mobile on october 3rd on emi basis with an offer on the occassion of dusherra and the promised date of delivery was on october 14th. But it's got postponed to 18th oct and then to 22nd and then to 24th and then to 26th and then to 30th october as they have some logistic issues. And today flipkart customer care person called me and asking me to cancel my product without any reason.

And also he said they don't provide any compensation for delay and the tax+gst that cost for my emi with bank. I didn't cancel my product. And they even disconnecting my calls without providing proper solution to the issue i have raised.

Please help me in getting resolve this issue.

Regadrs,
Ashok

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your account details or order details from the shared information. Request you to share the registered email ID and order ID in order to assist you further. Hope to hear from you soon.

Oct 31, 2019

Updated by Ashok_409 Hi Team,

Please find below Ordered ID
OD[protected]
ashokumar.[protected]@gmail.com

Please revert ASAP.

Regards,
Ashok

Nov 01, 2019

Updated by Ashok_409 Hi There,
Today evening i have called to your customer care. You people said i have to cancel my order without any other option.
I will cancel my order. But who will pay the GST+Taxes that bank charged for me on the EMI i have scheduled?
And you people said, not provide any taxes that i paid to bank and no compensation for the delay because of your mistake for i paid and you people won't give you the same offer to place order again and most importantly for the mental frustrationthat i have gone through these long days waiting for the order?

Who will responsible for all this. Cheating people and not giving proper details is this the work you people doing?
You have ruined my Diwali which i planned to spent with family Hapily and i have canceled tickets three times that booked to go home town.

You people cheated your beloved customer. This is the final purchase i order from your store. You people killed the faith that customers kept on you.

Regards,
Ashok

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Comments

Vik80sh

from Bengaluru, Karnataka

Delivered date was 9th Oct 2019, after connecting many times with customer cares every time they are saying it will be delivered by 24-48hr, Today is one month of my order i didn't get my product .

Vik80sh's reply, Oct 30, 2019

Delivery date was 9th Oct 2019, after connecting many times with customer cares every time they are saying it will be delivered by 24-48hr, Today is one month of my order i didn't get my product .

Perila Schiffer

from Ranaghat, West Bengal

I can't order anything from Flipkart as it shows out if stock for the area pin code..Had been receiving items previously but suddenly this error restrict us from ordering further. Please rectify 737101gangtok Sikkim