Food Panda Complaints & Reviews

Address: New Delhi, Delhi, 110034

Website: Food Panda

Hi.
I had placed an order on food panda app order ID b2xv-9yso
at 2.47 PM & made payment online. The status shown then was chef is preparing the order. After almost an hour the status shifted to pending payment & when I chatted with their customer helpdesk they confirmed I will receive the order in 25 min. I waited for another 40 min, but no change in status. Neither any update from food panda team. They are ZERO as far as customer service is concerned. Please help!
how do i get the refund??

Food Panda customer support has been notified about the posted complaint.

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Address: 400086

Website: foodpanda APP

I ordered food using foodpanda app on 4rd october 2018, but i didn't get the ordered food yet. Now i can see the status on app is that the food is delivered but i didn't get the food. I seriously never gone through such a worst food service like this. Now all i want is my money back. Please refund my money as soon as possible.
I have ordered in food panda today back but, the order executive is not assigned to my order even after waiting for more than 1hour. It is when i approached support team and had a chat. I was said that my order will be cancelled and i will be getting refund details within 1 working day. But i want food delivery boy say please cancel the order i am not going delivery you,
Same this happens more than 3 times
My order number is date[protected]= #e5de-2ofy

Food Panda customer support has been notified about the posted complaint.

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R

Raul Rana

from Noida, Uttar Pradesh

Oct 4, 2018

I ordered food at 4 pm. It 10 pm its still not delivered.

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A

Anita Rodrigues

from Mumbai, Maharashtra

Oct 4, 2018

I have not received my order, placed at 12.35 it is almost 2pm now

where is myorder ? the order is waiting to be received by driver
it is almost 2 hours now

very bad service

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Address: Pune, Maharashtra, 411036

Order ID x9yw-7f16 was placed with food panda on the 23rd of Spetember, 18 at 09:04 PM. Amount was deducted from my Paytm wallet for confirming the order however the order was auto cancelled after 20 mins or so. It has been 10 working days now and I am yet to receive a refund amount of Rs.140.42. When I try to reach out to food panda either by chat or call, I have always been unsuccessful. Chat system, being the only way of reaching out as a customer service, that too is never responded properly. Only few lines of auto acknowledgement is what can be seen on the chat window. It is really frustrating as a end user for getting in touch with a customer executive.

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Address: New Delhi, Delhi, 110018

Website: www.foodpanda.in

I have ordered a shake from Central Perk (GTB Nagar) on 21 sep 2018. But foodpanda didn't deliver my order & marked it as delivered. Today (04th oct 2018) I had ordered Doda Barfi form Rama Poori Sabji (Janakpuri), again didn't receive my order. I had mailed foodpanda, do live chats but they didn't response. Restaurants told me the guy came took the order but the delivery guy didn't place the order. Plz do something

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L

lalith d

from Delhi, Delhi

Oct 4, 2018

My order Id: z9yb-5miw. i ordered the product but in the system it is appearing it was delivered after an hour later.. i didn't received a call or any message from any delivery boy.

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R

RahulSharma21

from Delhi, Delhi

Oct 4, 2018

Dear Sir/Ma'am,
I placed an order and it showed me that order is confrimed and the same is approved fro preparation. but it has been almost 5 hours since the order is pending. Is this the way to fool your consumers. If you are unable to delvier why did you show your moto to deliver the product in just 30 minutes.

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RahulSharma21's reply, Oct 3, 2018

ORDER NO. : #f3ev-tc10

A

Ashlin Robinson

from Mumbai, Maharashtra

Oct 4, 2018

My order code: y1kd-rw1l is showing pending for payment since the past 30 mins.
Can you please explain what is happening?
Why are you cheating your customers

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H

Hardeep S Marwah

from Noida, Uttar Pradesh

Oct 4, 2018

Not received my order but shows delivered
Order no. a536-6tyj. I called restaurant last night he said no delivery man has came .he will wait till 11pm .. now showing delivered today

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C

Chinmay Dabadghao

from Bengaluru, Karnataka

Oct 4, 2018

I had ordered ice cream at 7:45pm on 1st oct 2018 but not received the order. My order no. Is "y4lh-iwkc".

Also money got deducted.

Please look into this and resolve the same at the earliest.

Thanks,
Chinmay
[protected]

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A

ankit lugaria

from Noida, Uttar Pradesh

Oct 4, 2018

My order Id is f6zu-wmj7 From last 2 hour I am just waiting for my order the yet not delivered my order
I am hungry
I am very poor man.
The make people fool. The make order confirmed but not delivered even they can not given any contact number of delivery boy. And the can not resolved my problem from since 2 hours

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S

Sachin Mokashi

from Pune, Maharashtra

Oct 4, 2018

I have Order on 28/09/2018 for my breakfast

Order No. a5jm-rh7k at 11.35AM

now till 16.08 pm not getting any response from food panda, also restaurant says its a problem of Foodpanda. I already paid the Amount online .
Please help us.

Reply

Sachin Mokashi's reply, Sep 28, 2018

Now on 17.47 PM Food Panda App Shows Order Delivered,
Surprising... I am not getting any food till time.

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Website: Foodpanda

I have ordered on aug 12 and concealed immediately and recieved an email of refund but haven't received that refund till now but that mail i have received 5 times.. I don't understand what is the problem to not giving refund they even has been removed my order details from my foodpanda app id. They are sending same mail to me about refund will be credited in your account in 7-10 days
..
Order no u5tv-u70g
[protected]@gmail.com

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A

Adharsha Janani

from Konnur, Karnataka

Oct 4, 2018

I have cancelled my order but I have paid already to while placing the order through Paytm, since I have cancelled the order food was not delivered and it has been a week since then and they haven't refunded the money

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M

Mohammed safwan

from Bengaluru, Karnataka

Oct 4, 2018

On sept 8th, I ordered 3 times food but it got cancelled and my money has been debited from my account itâ€™s been a 20 days still i didnâ€™t get my money.May i know the reason behind it and I want my money to be refunded as soon as possible

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Address: 110067

Website: www.foodpanda.in

I would like to register a complaint against "foodpanda" for defrauding me of rs 420.20. I placed an order on the "foodpanda app" (Order code = s8jl-nlrf) on 19th september 2018 at 8.17 pm which i now deeply regret. The order was not delivered and customer care executive checked with the restaurant for the first time and told me that refund will be done and they initiated the refund on 19th september but the company did not process the refund and it kept pending.
On the chat with support told me that refund will take another 10 days.
After 2nd october i had chat with support again and they told me again it will take another 7-10 days.
It has been close to 15 days now (19th september to 4th october 2018) and i haven't got my money. This is plain fraud. Please get my money refunded my as soon as possible.

Food Panda customer support has been notified about the posted complaint.

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G

Gnani07macky

from Chennai, Tamil Nadu

Oct 4, 2018

Order Iâ€™d 1-a843-g0dx
2-a843-4tpg
3-a844-rrpo
Total 3 orders Iâ€™d is there
Total amount 237
Itâ€™s hardly taken by 12days
Not coming my refund amount
And your supporters is very worst responsibility
Please make good support system

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S

sowmyashreemv

from Mumbai, Maharashtra

Oct 4, 2018

I Ordered the food from foodpanda, It takes lot of time to confirm the order later after 30 min they accept the order but they didnt deliver the food or didn't refund th money. Its very bad experience for me . Please help me .

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V

Venky Boddeda

from Visakhapatnam, Andhra Pradesh

Oct 4, 2018

I order two chicken biryani in food panda app on September 22nd and amount paid through paytm but due to internal issues the order was cancelled and I connected to food panda chat support they told amount refund in 10 days but upto now I didn't get my amount now they it will take another 10 days

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P

Prajz

from Mumbai, Maharashtra

Oct 4, 2018

Hi I am a vegetarian and they gavve me non veg which I ate by mistake and my emotional sentiment is hurt

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A

AVG1991

from Pune, Maharashtra

Oct 4, 2018

I ordered medium pizza but delivered regular pizza.

Called resturant they told to replace but now no one is picking call

Waste service from foodpanda
And smoking Joe viman nagar

Money already deducted

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A

Amit Lochave

from Gurgaon, Haryana

Oct 4, 2018

I ordered food from Foodpanda on 28 September 2018 at 1:23 PM for which i paid through my phonepe wallet in advance. Neither was the food delivered to me even after numerous requests on the Foodpanda customer care service nor was my money refunded and instead the app shows my food delivered after several hours.

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P

Pv Archana

from Gurgaon, Haryana

Oct 4, 2018

It's been almost a month that my order got cancelled and there is no sign of refund.

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Address: New Delhi, Delhi, 110035

Website: Foodpanda.com

I ordered my lunch today at 12:30 pm. It's almost 2:00 pm now. Neither they have confirmed my order nor have they cancelled it. It's a complete harassment i am facing l. Last night the same thing happened with mr twice. If they are not willing to fulfil customers order then why the hell they are running the app even. First, they allure the customers by sending messages about exciting offers and then after receiving the online payments they disappear. And we the customers keep waiting with our empty stomachs. There's not even a helpline number on which we can connect with them.

Food Panda customer support has been notified about the posted complaint.

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D

Dipanjan Sadhukhan

from Kolkata, West Bengal

Oct 4, 2018

I my self Dipanjan Sadhukhan.i order some food from oUdh 1950 on 23.09.18. but suddenly the order has cancel but my money is not refunded.i have dropped a complain mail to your customer care mail I'd but still the money not refunded. please let me know when you're return my money.

Dipanjan Sadhukhan
[protected]

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M

Mastshoppy

from Khed, Maharashtra

Oct 4, 2018

Pls find attached screenshot for your ref.

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I

[email protected]

from Mumbai, Maharashtra

Oct 4, 2018

The order was nor delivered due to strike by employees

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Address: 400706

It’s been over 10 days and every time i try to contact foodpanda for my refund, they ask me to wait for 10 more days. Is this a game that they are playing? This was the first time i ever used their app and i’m have a really bad experience. They seem to not care about their customers at all. They people behind their support keep sending templates that they have. But never a solution to my problem. I have even sent emails to the customer support. Even then i’m getting no progress on the refund from their end. I’m tired of waiting and they’re making my asking for a refund look like a crime now. I want some quick action to be taken please.

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Address: New Delhi, Delhi, 110017

Website: www.foodpanda.in

Respected sir, mam

I had placed a order today 04 oct 2018, in foodpanda company as a online app, shop name oh so stoned, located in delhi near pushp vihar, sector 3.
Order details 1 dark tempation,
The order placed successfully but i didn't get the food.
I call the jay and subham excutive but no response. He told me i dont want to talk to u, i cant help so please help me as soon as possible.
Sir i have a call recording both o[censored]s. This is the proof. How they treat with our customer.

Oct 4, 2018

Complaint marked as Resolved

they didn't help me. they behave rudely, they didn't help me anyway and if this behaviour continue then i dont think so anybody will order something from foodpanda. these are the numbers that i contacted 1-8700816388 name - jay 2-8130718080- subham please resolve my problems and punish the company as soon as possible. thank you himanshu joshi junior clerk, Integrated child development & sevices, uttarakhand government

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Website: FoodPanda

I ordered the food on 2nd october from foodpanda and the app was showing that your food is being prepared. But it showed the same status for around 5 hours and after sometime it changed to delivered. But we didn't recieve any food and our money also got deducted from paytm. Now we want our money back.
My order code: u8ky-xpdn
My phone number: [protected]
Kindly refund my money asap.

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Address: 500084

Website: www.foodpanda.in

Hi team,

I ordered food and was confirmed and the delivery boy received the order and later without any information or call they delivered the food but i have not received it yet.

Order no: b112-zrwi

I even tried to chat with the support team, but the app is so unstable that whatever i type it omit after some time.

I dropped a mail but let's see if i receive any response or not.

Please refund the ordered amount.

Thanks in advance.
Poulaya reddy
Tpoulayareddy. [protected]@gmail.com

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

My no. Is [protected] and mail id is manish. [protected]@gmail.com today i was ordered some foods from foodpanda and my order has confirmed also payment has been deducted order no. Is #g5hp-bu9c and i was discussed with snacks india restarurent and they confirmed that noone come to pick order from foodpanda so kindly check and let me know the status on priority.

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Address: 410209

Hi
This is tha last mail i am going to forward to foodpanda and after this i am going to uninstall this app.
I need clarification that why you blocked my account for coupon code. You said there is unfair use of coupons then just tell me what does it mean if you sent me some coupon and i use it then its known as unfair use of coupons.
Then why you sent such type of coupon to me.
I need clarification on this otherwise i am going spread this on networking site.

Thank you

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Address: Mumbai City, Maharashtra, 400080

Website: Food panda

Twice i booked using food panda but restaurants doesnot confirm untill 30 minutes and order gets cancelled nor there is any support where we can raise issue. Worst app ever would never use nor reccomend anyone to use. The app has support which has faq which are of least use what abt complaints against app or rest there is no option for that. Why cant restuarant confirm when it is nearby to my home and why dont app support makes effort

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Oct 04, 2018

Updated by Pari Gogri 11:31 the order is placed not confirmed till 11:56

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I have ordered online through food panda but my order was cancelled and my money was deducted still got no refund. It has already been 10 working day still they are telling that it's the paytm fault not theirs because they have already raised a refund request. But still now no money credited in my wallet. They have told that they will refund the money within 7-10 working days and now today is 13th day and no refund received yet. Horrible food panda service and now they are blaming paytm for that.

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Address: Hyderabad, Telangana, 520007

Website: foodpanda.in

Hi foodpanda,

I ordered food using foodpanda app on 3rd october 2018, but i didn't get the ordered food yet. Now i can see the status on app is that the food is delivered but i didn't get the food. I seriously never gone through such a worst food service like this. Now all i want is my money back. Please refund my money as soon as possible.

Order id: b302-qhvr

Regards,
Dinesh reddy
Contact no: [protected]

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Address: 500006

I have ordered in food panda 1 day back but, the order executive is not assigned to my order even after waiting for more than 1hour. It is when i approached support team and had a chat. I was said that my order will be cancelled and i will be getting refund details within 1 woking day. But, i didn't receive any update yet. Besides, i got a mail saying that the order is received by me. I didn't get any order. Can u please look into the issue and try to refund the amount as promised by your team.

Below i attached the screenshot of chat with food panda support team.
My order id is (M0qz-pvjw)

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Address: New Delhi, Delhi, 110077

Pathetic, food panda are thief, disgusting service, during an offer i placed order for 2 food items each with the discounted price of 39 inr each through paytm, order declined by the restaurant as major restaurant under the offer do reject orders to save their loss as the offer is giving you a pastry of 70inr for only 9 bucks so loss to restaurant hence order denied. Their policy says it takes 4-24 hours for the same to reflect on our paytm account. However, its been more than 10 days now no refund or whatsoever. Totally a burgler to steal 80 bucks from customer pocket. Totally dacoit for small amount. If you mr rohit chadda are so keen in doing business through fraudulant activity, i am really sorry but this is not the way

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Address: 500032

Website: www.foodpanda.in

I have ordered a food item # f4ca-rroy at 12.45 pm on 10/3/2018. Till evening 6pm my order has not been delivered nor got cancelled. On 10/4/2018 my order is in delivered status. I have raised my concern through foodpanda chat but no concern nor a response.

You people made me starve and i am vexed with your service please take necessary action.

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I have ordered from foodpanda for 3 times in last week when there was a offer of rs 49 for a pizza/burger. To my surprise neither did i receive my order, nor the refund for the same. When i tried to contact the delivery executive, no source to contact. Even the customer help executive didn't respond.

The same thing has happened with my other colleagues and friends.
When they don't have the potential to fulfill the offers why they keep them in the first place

Food Panda Complaints & Reviews

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Food Panda reviews & complaints page 17

order undelivered

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worst food service like this

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refund for an auto cancelled order

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I haven't received my order

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about refund

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foodpanda company not refunding money of cancelled order code=s8jl-nlrf

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poor service

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refund. order number u2ag-jfzw

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my order number y8cc-6ybq the order placed successfully delivered but i didn't get the food

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order not delivered and the money got deducted.

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food is not delivered

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order not received and payment deducted also not refunded

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need clarification of blocking off coupon code on my account

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waste app

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i have ordered online through food panda but my order was cancelled and my money was deducted still got no refund

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ordered food not delivered

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order not received and didn't receive refund.

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refund delay

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order is not delivered and made me wait for 5 hours

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order not delivered. no refund received

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