Food Panda Complaints & Reviews

Ordered crispy chicken from china world mumbai costing me rs 189/- for which i made the payment at 21:30 hrs dt 02/07/2018. Now it is 12:40 hrs the next day. The delivery status is showing 'delivered" and i am still awaiting my parcel. Neither am i being able to contact mr mohammed shaikh (Mob [protected]), your delivery boy, he is not picking it up. Kindly make sure that the order is being cancelled and assure a refund of the entire amount...

Foodpanda - not delivered food for 3 hours
Value: 0

This is regarding one of my foodpanda order placed with order i'd s0cz-50uj. I placed an order at 30 june 2018 at 9:12 pm and waiting for it whole night.

These people are unable to reply me with correct status when the food would get delivered. I was discussing via chat the issue with one of customer care representative zia for one and half hours for...

I ordered a dahi ke sholey from punjabi terminal (Order no. U8du-i4is) at 9.24 pm and the delivery time shown was 60mins.. But it took 1 hour 36 mins for the order to be delivered at my home.. Worst experience.. I was badly embarrassed in front of my guests due to the the same. I request for some strict action be taken in this regard so that this type of embarassment shall not be faced by other prospective customers of foodpanda. Also request...

Yesterdays, i ordered food. I received soya chap biryani that was worst. The mistake i did that i did not taste it when i got. I kept that into refrigerator thought it is fresh and will have after sometime. When i served to eat it was so bitter i could not even eat and thrown into dustbin. Immediately i contact to foodpanda but they were stupid not ready to listen anything only explaining the policy, which seems the company foodpanda is fraud....

At the time of booking the order it shows as 39 mins for delivery and delivery charges were deducyed
Even after one hour no delivery
Even after chating wirh the customer care no response except receiving the message please wait for the delivery.
Why should i wait beyond the time i was given for which i paid the delivery charhes....

This is regarding the order id w2ct-4tll from karol bagh pune hinjewadi phase 3
The order was about to be delivered in 60 mins yet after it we waited for 10 more minutes for our order delivery.
The restaurant or the food panda team did not call us that the order would get delayed by another few minutes.
According to the food panda team as it got discussed on the call the order was delivered at door step without even handling...

I have ordered chicken and they delivered veg with the same amount of chicken. And instead of recorrecting that order those people were asking me for the leftovers of veg and when i said i have thrown it they blamed me that it was a rule to return back the leftover if you want the right order. You people should shut down you app and stop pissing off the customer...

Highly disappointed with your services. I kept hungry for 4 hours even after placing the order. Called, chat did everything but what am i getting in return. Refund after 2.5 hours??
It was one of the worst experience with your application. Had it been zomato or swiggy i would have got it within 30 mins. Never gonna order anything from foodpanda....

First it take 55 min to deleiver and then my order is being cancelled n u don’t have riders then why u take francise of it. Moreover when u have to place an order u jst quickly charge everythng and when it comes to talk about refund then u need 7-10 working days to give my own money back. I won’t place any order from u now it’s better to use zomato....

Chat transcript with food panda for reference #3890141

I have ordered chilli egg and palak panner from one of my locality i. E btm 1st stage. Order id u3wx-zb7z. Even i have done the payment. I have waited for 10-15 mins for confirmation. Later i got a call from one of the food panda team stating that order has been cancelled. So later he has ordered the same thing with another restaurant. I have waited for more than 50 mins...

On 26th of may, i had placed a order with foodpanda and used paytm as option to pay. I should mention that i have previously used paytm wallet to pay and didnt face any issue.However this time my money got deducted twice but order was not placed and after several mails i did not get any response. My Rs 347 is not yet refunded by food panda. Screenshot of paytm wallet is attached for reference....

Order number m5ko-rkcm

Ordered 3 items, received 2. Wanted the missing item delivered but must pay delivery charges again.

Voucher for missing item can only be generated in 24 hours. How bad is this system?

If you dont remember to chase them, you wont get your voucher. Happened to me a couple of times.

Why must i order and pay for delivery again for their screw up?? No integrity....

I ordered food from food panda they delivered rotten food and when i took the help of chat support, they clearly said they will not help, they dont trust customers as restraunt was saying food was good... Ridiculous service as money is wasted on rotten food never ever order anything from foodpanda.After paying so. Much of amount we are getting rotten food, is this the way to serve the customers... I will never ever order anything from this...

Order food from food panda and received food with a big insect in chicken korma and hair in paneer.
Provided with the attached pic for it
This is the service from food panda
And after that they are telling the refund will be done in 7-10 days
Really we customers are really fool
1st we pay then we don't receive food service and for the bad service we need to wait for the refund for days
Such a...

20/05/2018
Order no. : m1fv-tpkk

So what happened was we had this order on the wait for more than 1 hour. Looking forward to have a nice meal with my partner, we just got to know our order got cancelled. We even tried to contact support chat, however what makes us upset was the service support joined the chat and left the chat without replying. And we got the email on the refund for our meal. However, this feels so unfair...

Hi, i am sabyasachi mishra currently residing in indore. Last using food panda since last more than 5 years. I have faced several issues in past and such are keep going on now and now its beyond our control.in past i have faced several issues for not delivering food on time making me wait for hours and hours and post raising complaint food panda used to give bull # excuses. Even they will not allow to pay through cash on delivery for most...

Never order from food panda there service is very slow and of no use they hardly have riders they take more than 80 minutes to deliver the food and they deliver the food which has either Zomato or swiggy labels on the bags. After pacing the order they take half an hour to assign the rider. Where as my order was confirmed from the restaurant immediately on the same minutes. No one would like to wait for hours for food max to max 50 minutes...

I had ordered food now from a restaurant, "turban singh da dhaba" in
Kolkata. But in one of the veg biryani, there was a chicken bone in
The rice. I have attached pics for your reference.

I did not get a satisfactory reply from the live chat, as they said
That i will get a call from the restaurant. But i did not get any
Calls yet and i don't find a relevant point in which they will help
Find...

On 5 may, placed order for lunch (V4pa-8g4y), however, instead of 35min delivery time, my lunch never arrives after 2 hours. The wait could have bring me all the way from punggol to jurong!! I was left hungry and furious without food!!!

On 12 may, giving food panda another chance. This time, food arrived, but with wrong order! My order was v4pa-85n0 and i was delivered with v4pa-w2oh! When asked the rider, he shrugged and...

Placed a order today refer attached screenshot but despite having paid for I didn't get the food their service is third class unreliable unprofessional and not dependable almost non existent customer care with no phone number and chat not working regret using their service I hope they will refund the amount immediately if they have even little sense of responsibility towards the poor customer....