Food Panda Complaints & Reviews

Ordered crispy chicken from china world mumbai costing me rs 189/- for which i made the payment at 21:30 hrs dt 02/07/2018. Now it is 12:40 hrs the next day. The delivery status is showing 'delivered" and i am still awaiting my parcel. Neither am i being able to contact mr mohammed shaikh (Mob [protected]), your delivery boy, he is not picking it up. Kindly make sure that the order is being cancelled and assure a refund of the entire amount i paid by tomorrow, otherwise the complaint will be escalated to the higher authorities.

Foodpanda - not delivered food for 3 hours
Value: 0

This is regarding one of my foodpanda order placed with order i'd s0cz-50uj. I placed an order at 30 june 2018 at 9:12 pm and waiting for it whole night.

These people are unable to reply me with correct status when the food would get delivered. I was discussing via chat the issue with one of customer care representative zia for one and half hours for my exact order status, but she was unable to provide the exact reason. At last suddenly order cancellation message popped up at night 11:53 pm. After that i was unable to find food anywhere.

I got a supervisor apology call by "dhruva tripathi" at night 2 am which seems ok but an empty stomach is prompting me to write this review at this time.

I am writing this at 5am coz i am unable to sleep due to hunger and waiting for morning.

Foodpanda please do what you say it meant integrity.

Still hungry because food not served.

I want full root cause analysis regarding what happened against this order.

Waiting for your reply.

Thanks,
Saurabh

I ordered a dahi ke sholey from punjabi terminal (Order no. U8du-i4is) at 9.24 pm and the delivery time shown was 60mins.. But it took 1 hour 36 mins for the order to be delivered at my home.. Worst experience.. I was badly embarrassed in front of my guests due to the the same. I request for some strict action be taken in this regard so that this type of embarassment shall not be faced by other prospective customers of foodpanda. Also request you to kindly arrange for the refund of the order placed as by the time it was delivered it was mere waste for us. Our guests had already left by that time!

Yesterdays, i ordered food. I received soya chap biryani that was worst. The mistake i did that i did not taste it when i got. I kept that into refrigerator thought it is fresh and will have after sometime. When i served to eat it was so bitter i could not even eat and thrown into dustbin. Immediately i contact to foodpanda but they were stupid not ready to listen anything only explaining the policy, which seems the company foodpanda is fraud. I am never gonna use this website.

At the time of booking the order it shows as 39 mins for delivery and delivery charges were deducyed
Even after one hour no delivery
Even after chating wirh the customer care no response except receiving the message please wait for the delivery.
Why should i wait beyond the time i was given for which i paid the delivery charhes.

This is regarding the order id w2ct-4tll from karol bagh pune hinjewadi phase 3
The order was about to be delivered in 60 mins yet after it we waited for 10 more minutes for our order delivery.
The restaurant or the food panda team did not call us that the order would get delayed by another few minutes.
According to the food panda team as it got discussed on the call the order was delivered at door step without even handling it to someone or without even someone opening the door.
We called the food panda team after around 1.5 hrs for the order issue. The order was prepaid. Till the time we had already left the place of the flat no. A1901 eon homes phase 3.
We explained the situation to food panda team and they agreed that it was the restaurant mistake but still denied to initiate a refund of the amount saying that you can put a bad review of the restaurant at food panda review section.
We are not paying to put a bad review under your website. They havent initiated the refund even after admitting the mistake and saying that you can put a bad review of the restaurant.

I have ordered chicken and they delivered veg with the same amount of chicken. And instead of recorrecting that order those people were asking me for the leftovers of veg and when i said i have thrown it they blamed me that it was a rule to return back the leftover if you want the right order. You people should shut down you app and stop pissing off the customer

Highly disappointed with your services. I kept hungry for 4 hours even after placing the order. Called, chat did everything but what am i getting in return. Refund after 2.5 hours??
It was one of the worst experience with your application. Had it been zomato or swiggy i would have got it within 30 mins. Never gonna order anything from foodpanda.

First it take 55 min to deleiver and then my order is being cancelled n u don’t have riders then why u take francise of it. Moreover when u have to place an order u jst quickly charge everythng and when it comes to talk about refund then u need 7-10 working days to give my own money back. I won’t place any order from u now it’s better to use zomato.

Chat transcript with food panda for reference #3890141

I have ordered chilli egg and palak panner from one of my locality i. E btm 1st stage. Order id u3wx-zb7z. Even i have done the payment. I have waited for 10-15 mins for confirmation. Later i got a call from one of the food panda team stating that order has been cancelled. So later he has ordered the same thing with another restaurant. I have waited for more than 50 mins later i got a call from the rider where he is 20 km far from my location. See this order was ordered one of the food panda team he must check my address. I has ordered from the restaurant which 20-25 km far. So nearly i have waited for 2 hours. Even i got call stating that we will re-fund the amount what i have along along with 100 rs as a voucher. Its totally horrible experience for me for the 2nd time. Ok i want my money back not only what i have paid. I need compensation where i have waited for 2 hours with my empty stomach. If not i am ready to go for next step.
2nd time order details - order id x3vr-qzmy
Registered mobile no - [protected]
User name mail id - [protected]@gmail.com

Waiting for the positive result

Thank you

On 26th of may, i had placed a order with foodpanda and used paytm as option to pay. I should mention that i have previously used paytm wallet to pay and didnt face any issue.However this time my money got deducted twice but order was not placed and after several mails i did not get any response. My Rs 347 is not yet refunded by food panda. Screenshot of paytm wallet is attached for reference.

Order number m5ko-rkcm

Ordered 3 items, received 2. Wanted the missing item delivered but must pay delivery charges again.

Voucher for missing item can only be generated in 24 hours. How bad is this system?

If you dont remember to chase them, you wont get your voucher. Happened to me a couple of times.

Why must i order and pay for delivery again for their screw up?? No integrity. No ownership. Bad company.

Their problem with vendor, customer has to pay.

I ordered food from food panda they delivered rotten food and when i took the help of chat support, they clearly said they will not help, they dont trust customers as restraunt was saying food was good... Ridiculous service as money is wasted on rotten food never ever order anything from foodpanda.After paying so. Much of amount we are getting rotten food, is this the way to serve the customers... I will never ever order anything from this app.

Order food from food panda and received food with a big insect in chicken korma and hair in paneer.
Provided with the attached pic for it
This is the service from food panda
And after that they are telling the refund will be done in 7-10 days
Really we customers are really fool
1st we pay then we don't receive food service and for the bad service we need to wait for the refund for days
Such a good customer service from food panda
In this situation it's really the customer who suffer

20/05/2018
Order no. : m1fv-tpkk

So what happened was we had this order on the wait for more than 1 hour. Looking forward to have a nice meal with my partner, we just got to know our order got cancelled. We even tried to contact support chat, however what makes us upset was the service support joined the chat and left the chat without replying. And we got the email on the refund for our meal. However, this feels so unfair to anyone, not only us, who had made the orders one hour prior, to just have the orders cancelled without prior notifications. I am upset with today's experience and i hope that food panda can improve in this matter by looking over the orders more carefully in future. Thank you.

Hi, i am sabyasachi mishra currently residing in indore. Last using food panda since last more than 5 years. I have faced several issues in past and such are keep going on now and now its beyond our control.in past i have faced several issues for not delivering food on time making me wait for hours and hours and post raising complaint food panda used to give bull # excuses. Even they will not allow to pay through cash on delivery for most of food orders then post paying through online they will make us wait for hours and hours and later they will tell food can not be delivered since restaurant has refused. First they are sending messages stating restaurant has accepted order then later they will tell restaurant is denying to deliver the order and at the end loser will be customer because his money is already debited from his account and now when customer will ask to refund the money immediately then they will tell as per their bank process same will be refunded with in 7-10 working days.
Point is while taking orders they should check and place order accordingly. If they can not do the delivery then immediately they should inform to customer and cancel the order there itself and issue the refund immediately but here they will make customer to do multiple followups and will not respond properly and will make customer to wait in chat for hours and finally they will tell refund will be processed within 7-10 working days. For everything customer has to suffer, post paying customer has to wait for hours for delivery of order. If order is not delivered then customer has to beg for their money then food panda will think on refund. And also refund is subject to post discussion with restaurant only. If restaurant is not picking their calls then customer has to wait. So for every trouble of their, customer has to suffer because they are taking services from food panda.

I must say food panda is a fraud and really cheating people. Taking their money and enjoying their money for days and will refund according to them. They don't bothered if any losses to customer for any mistake of theirs.

My latest order code is tu-n7ur.

Really pathetic service and fraudster and cheaters.

Never order from food panda there service is very slow and of no use they hardly have riders they take more than 80 minutes to deliver the food and they deliver the food which has either Zomato or swiggy labels on the bags. After pacing the order they take half an hour to assign the rider. Where as my order was confirmed from the restaurant immediately on the same minutes. No one would like to wait for hours for food max to max 50 minutes are bareable but 70-80 minutes is tooo much . They don't even have proper dresses for staff as well.

I had ordered food now from a restaurant, "turban singh da dhaba" in
Kolkata. But in one of the veg biryani, there was a chicken bone in
The rice. I have attached pics for your reference.

I did not get a satisfactory reply from the live chat, as they said
That i will get a call from the restaurant. But i did not get any
Calls yet and i don't find a relevant point in which they will help
Find a resolution for this.

I want my refund as this is sheer nonsense. How can they put a chicken
Piece in the veg biryani. I am never going to order food from that
Restaurant. Please refund my money.

On 5 may, placed order for lunch (V4pa-8g4y), however, instead of 35min delivery time, my lunch never arrives after 2 hours. The wait could have bring me all the way from punggol to jurong!! I was left hungry and furious without food!!!

On 12 may, giving food panda another chance. This time, food arrived, but with wrong order! My order was v4pa-85n0 and i was delivered with v4pa-w2oh! When asked the rider, he shrugged and said “ask them” and went off!!! I was delivered with food that does not suit my taste!!!

Twice in a row, mistake and mistake and mistake by food panda. I find it absolutely ridiculous. It used to be reliable and good. What happened to the service commitment now??? I seriously would like to know what’s the root cause of all these errors. Please give me a proper explanation on this.

Placed a order today refer attached screenshot but despite having paid for I didn't get the food their service is third class unreliable unprofessional and not dependable almost non existent customer care with no phone number and chat not working regret using their service I hope they will refund the amount immediately if they have even little sense of responsibility towards the poor customer.