Food Panda Complaints & Reviews

Hi team,

In reference to order placed under t8uz-0nde, failed to deliver within a reasonable time and outside of the agreed deadline is considered to be a breach of contract.

It is really unexceptionable and would initiate official complain against the food panda and the local vendor.
If not reasonable argument has been shared with me with given period of time, i would file official complain in court.

I ordered cake from food panda from restaurant cake bhandar. the order was cancelled by the restaurant. I paid through paytm...the money was deducted from my account but I didn`t receive the refund..my order number was r3zn-yxbt/1. I mailed the company but haven`t received any reply from them. they say on the website that the refund would be made within 24 hours but I haven`t recived any confirmation of my refund. the order was made on 9th December 2016 at 8 p.m

This is in regards to my order dated Dec 4 2016, Sunday evening for a Dominos Pizza.

I have requested for dominos pizza delivery to my resident at 8:18 pm through FoodPanda App and paid for the same through my debit card. I waited for almost 1 hour and when i have not received any delivery. I contacted the folks for the delivery. Initially they asked me to wait for another 5-10 mins as they mentioned that delivery is already out and on the way. However, I never received it for another couple of hours. Atlast, when I tried contacting this food panda live chat, they said contact Dominos store that too around 11:30 pm. There was no one to pick up the call at dominos general number. Later on when I requested for the money back since no pizza was delivered to me after waiting for 4+ hours. This food panda refused to entertain me and start using foul language. Never ever use this crap service.

I had ordered the food through the food panda.Money has been deducted from my account but the order was place but no food has been served to me.I wrote mail to paytm as well as food panda but no reply from both the merchant even i tried the customer support number but it not worth.No one cares about their customer facing such issues.

On next day i got a call from food panda regarding the refund but till date it not happned and the TAT is also finished.

What should i do if such thing happens then who will use this again.

my order details are below:

paytm_wallet
Paid for OrderFood Panda Order #[protected]@1Paytm Cash Txn ID [protected]-11-09 08:04:20 PM

Date:09/11/2016

Regards,
Satyapal

I ordered food at 9.03 PM on 18th November.

I've received order and below is the chat conversation with Food Panda representative.

Harshit- foodpanda india
Customer support
👍👎
Prasanth Aravapalli
Hi, I've placed an Order at Biriyani Bowl
It was supposed to be delivered with in 45 minutes but still it is not delivered.. Could you please check this and let me know the update

Chat started
Please wait for an agent. There are 3 visitor(s) waiting to be served.
Niranjan - Foodapanda India joined the chat
Niranjan - Foodapanda India
Welcome to foodpanda. My name is Niranjan. I will certainly help you.

I extend my sincere apologies for the inconvenience.

May I know your registered contact number please?

Prasanth Aravapalli
[protected]

Niranjan - Foodapanda India
Thank you for sharing the information.
Please allow me 2-3 minutes to check the detail for you.

Prasanth Aravapalli
order was accepted and now I got a call from biryani bowl and telling me that the ordered food is not available

that too after 1 hour

any update?

Niranjan - Foodapanda India
We are calling the restaurant.

I extend my sincere apologies for the same.

Prasanth Aravapalli
even i'm extending my starvation

will it be delivered today or not?

so that i'll have to plan something else

for my dinner

Niranjan - Foodapanda India
Please allow me 2-3 minutes as I am working on your request.

I talked to the restaurant.

The manager of the restaurant himself is on its way to deliver the food.

Prasanth Aravapalli
by when will it be delivered?

Niranjan - Foodapanda India
You will soon get a callback from the restaurant.

Prasanth Aravapalli
then why did he call and tell mem that the items I ordered were not available

and it would take another 1 hour

how many more hours should I wait for my food

Niranjan - Foodapanda India
The manager is on its way, I would request you to please wait for 10 minutes.

Prasanth Aravapalli
he is not on the way

he is in call and informing me that the items are not available

he is clearly telling that biryani bowl is not available

he is asking me to change the order immediately

are u available

Niranjan - Foodapanda India
Yes.

Prasanth Aravapalli
plz tell me whats happening

Niranjan - Foodapanda India
I extend my sincere apologies for the inconvenience.

Prasanth Aravapalli
u r saying that he is on the way

they are calling me and telling that items are not available

it is totally confusion

Even I extend my starving time

Niranjan - Foodapanda India
we apologize for this delay. One of our agents following with the restaurant now.

Prasanth Aravapalli
how much more time is needed for this. should I keep on typing to you to get my food or will arrange for alternative immediately or should I check for any alternative to have my dinner

Niranjan - Foodapanda India
I understand the inconvenience. I apologize for the same.

I would like to inform you that the restaurant is saying to cancel the order.

Prasanth Aravapalli
why did they accept the order?

If they would have cancelled instead of accepting, I would have placed an alternative order

Niranjan - Foodapanda India
Instead of Chicken Dum Biryani they were sending Keema Biryani because o[censored]navailability of Chicken Dum Biryani.

Prasanth Aravapalli
i'm really confused.

- Am I getting food or not

Niranjan - Foodapanda India
We have to cancel the order because of the unavailability of the Chicken Dum Biryani.

Prasanth Aravapalli
what are u telling?

am I getting food or cancelled

or asking me to order food again

or you are asking me to live starving like this only

Niranjan - Foodapanda India
They are not having Chicken Dum Biryani, because of this they have cancelled the order.

Prasanth Aravapalli
after 1 hour 40 mins they realized it is not there?

is this a kind of joke?

Niranjan - Foodapanda India
What I can do is that I can replace your order with other restaurant.

Prasanth Aravapalli
what can I do now?

Niranjan - Foodapanda India
If you want I can replace your order with some other restaurant.

Prasanth Aravapalli
will I get it today or tomorrow?

Niranjan - Foodapanda India
If I will be replacing your order now, you will get the order delivered in 1 hour from now.

Prasanth Aravapalli
hahaha

good joke

Niranjan - Foodapanda India
I extend my sincere apologies for the same.

Prasanth Aravapalli
I extend my starvation time

Niranjan - Foodapanda India
You want to cancel the order or replace your order.

Are we connected?

As there is no response from your side, we have to end this chat, if you want any further assistance, you may contact us again. Have a nice day! Thanks for choosing foodpanda. Do give us a chance to serve you again.

Prasanth Aravapalli
i extend my starvation time

Niranjan - Foodapanda India left the chat
Chat rated Bad

Really disappointed with foodpanda today. Will never make a mistake of ordering food with them again and Will also make sure that people I know will stop ordering food with foodpanda. Made me wait for 45 minutes and then called in informing that it won't be possible to deliver food. Happening for the 3rd time. Their service to deliver food and also the supervisor whom I spoke to 'vivek Singh' both are good for nothing. They need to Teach him how to handle customer. Great going!!! Worst service ever!!!

I hate [censored]ing food panda and al-beq as well..after 2hrs of my order they told me that they cnt deliver the food and these [censored]ing [censored]s deducted the amount of rs frm my card...mother [censored]er ditchers...gv me my money back..n dnt [censored]ing dwnlod this [censored] app...and wen i wz talkin to albeq he wz laughing and giggling m realy dissapointed by foodpanda and albeq..u guyz r cheating n ditching people..return my money asap bloody theives..

This is regarding order number: n7oe-vbq2 placed with food panda on 23-Oct-2016, when the order was placed due to some technical issues from your side the money was deducted and the order was not placed. On checking the customer service initial i was informed that the refund would be given by 24 hours and since there was no refund. I had checked again wherein they told me it would take 48 hours. It is 07-Nov-2016 and still the money has not been credited to my account. On 07-Nov-2016 i had rechecked with the customer service who informed me that the refund would take 5-7 working days but as of today it is the 11 day.

In addition i have the complete conversation with the customer care executive Sapna on this issue who kept telling me same. This is the latest information given by her which i have copy pasted here who told me they have initiated the refund after 11 days.

Sapna - foodpanda India
We have initiated the refund few minutes back so would request you to please wait for 5-7 working days, you will surely get your refund.

The refund was raised only after i was continuously asked for it this kind of service is completely fraud and should be banned.

Please find below the complete conservation with the recent executive on 07-Nov-2016.

Sapna - foodpanda India
Customer support
👍👎
Chat started
Sandesh
Money deducted and never refeunded
Sapna - foodpanda India joined the chat
Sapna - foodpanda India
Welcome to foodpanda. My name is Sapna. I will certainly help you.
Sandesh
I have placed an order on 23-Oct-2016 and money was deducted and there was some technical issues and i was informed my customer service it would be refunded by 48 hours
Is is not 48 hours since 23-Oct-2016?
n7oe-vbq2 order number
Please let me know if i have to raise a complaint in customer court for my money refund?
Sapna - foodpanda India
Please allow me some time I am checking your information, please be on chat it will take 2-3 minutes.
Sandesh
okay
Sapna - foodpanda India
Thank you for your patience.
Sandesh
Yes plz
Sapna - foodpanda India
I would like to inform you as I have checked we have received the payment of yours later on and and we need to initiate the refund for the same. So I have checked with my payment, they informed me that we have received the payment later on.
We have successfully initiated the refund right away . Please note, in my experience, the transaction takes approximately 5-7 working days as per the bank's arrangement. We sincerely apologize for the inconvenience.
Sandesh
yeah sure but with this information that u have provide me i would initiate a legal action since intiall i was informed it would take 24 hours then i was informed it would take 48 hours and today u tell me it would take 5-7 days
Sapna - foodpanda India
I understand the inconvenience. I apologize for the same.
Sandesh
10 days are over
Sapna - foodpanda India
This situation happens because that time we have not received the payment of yours and we have guided that it will be auto refunded within 24 to 48 hrs but now we have received the payment and we have to initiate the refund for the same.
Do not worry, We will get in done on priority basis and you will surely get your refund.
Sandesh
You tell me payment has not been received on that day i have the bank statement where in it is clearly noted that the payment had been received
You did not realize all these days it was not a priority to give me the refund
I had to check on 11 day and you tell me all false things
I would copy pasting the conversation we had here so that i have the documentation of what fraud is going on in the name of a food delivery
Sapna - foodpanda India
I would like to inform you that sometimes due to technical glitch payment got stuck in a payment gate way page.
Sandesh
I have the documentation for the money deduction that has been made to Food panda
This is not first time we are doing an online payment and rest all give us a refund within 24 hours
Sapna - foodpanda India
I would like to inform you that the transaction takes approximately 5-7 working days as per the bank's arrangement. We sincerely apologize for the inconvenience.
Sandesh
Today is 11 day please do not copy paste the same thing
Calculate at least the days before u tell me 5-7 days
Order placed on 23-Oct-2016 is it mot 5-7 days for u?
Sapna - foodpanda India
We have initiated the refund few minutes back so would request you to please wait for 5-7 working days, you will surely get your refund.
Sandesh
No i would not wait for another 5-7 days on your fraud initiative i am moving legally
Sapna - foodpanda India
I don"t want to make any fake commitments, it will take that much time only and we will get it done on priority basis.
Sandesh
Thank you Mam a complaint has been raised in the customer forum
I would like to take it legally
Sapna - foodpanda India
I have already escalated the case to my relevant team. I assure you this will never happen again.
Sandesh
If this issue had happened why was the refund initiated only after i took a step for it.. ur company did not know that they had to refund it
Sapna - foodpanda India
I can understand the inconvenience which you are facing but we urge you to take this as an exception.
Sandesh
Sorry Mam i would not encourage such things
Since this is Fraud service we would easily survive with a service from u instead of having a fraud serivce
Thank you for the patience and looking into the issue.

Please find the mail from Food Panda after me fighting for my refund. Till date they never realized giving refund was necessary.

Dear Sandesh S,

Greetings from foodpanda!

This is a confirmation email to inform you that the refund for your order n7oe-vbq2 has been initiated in our system.

We will contact you within the next 24 hours with the exact status of your refund along with the reference id.

Best regards,

Your foodpanda team

Please ban such online services.

I have ordered from foodpanda on 26-October-2016. I have ordered for Rohini Delhi. Order ID m9oa-nd2k . I received a message that order will get delivered in 30 minutes. After 25 minutes I receied a call from Pizza hut that where is your society in sector 13. I was surprised as my location is sector 24. I said its for sector 24. They said sorry sir you have to pic up the order as the address mentioned is for sector 13.

I checked the mail, the address is for sector 24, but showing Chennai instead of New delhi in mail. I asked for refund, they said they dont know that food panda has ordered it and asked me to call foodpanda for this. This is height of food panda non-sense. The same thing happened to me with foodpanda earlier as well. they are such stupid people.

I need the rsolution of such stupid things and money from food panda instantly.

Order ID r8nx-m2wr

Hello team,
It's not accepted from you guys I got m food with delay of 45 mins n food was not warm due to this.kindly refund the money immediately as we didn't had that food at all.

I had called them and had live chat with food panda team with every time getting tat of 10 mins which is extended to 45 to 50 mins of delay in delivering the food.
I also ask them to refund the money which was not initiated later.

Jaspreet
[protected]

If you are hungry and want to order some delicious food, Never Ever order from Foodpanda. You'll end up waiting for the order to be deliver and these thieves well not refund your money back for not delivering and you have to go through all the pain.

@Shameless Foodpanda, if you guys want to make money, don't play with people's hunger and emotions. A day will come soon where you die eating money and never get food.

I have ordered online food from food panda app, hotel name was "food ozone 5" pimple saudager, pune order was of 3 paratha gobi, aalo and mix veg. After eating more than half meal we both( me and my friend ) started feeling bad sweating, rise in hart beats, dizziness. So immediately we drink a bottle of water and vomited what we eat. We had keep a sample of what we had with us . Can you please suggest what should be our next step?

Order food at 10.56pm “batman food delivers”, till now not getting food. I call them at 11.10pm to inform my registered number not reachable and i gave them new number and reconfirm the other mobile number. they said 40 minutes to take reach food. till 12.20am nothing happen i called them again asking what happen, they said 20 minutes to reach food, after 12:40am again i called them they excusing my number was not reachable, so the delivery is delay to take 15min now 1:25am no food reach yet
Life ever worst service. food panda helpline is helpless.

I have placed food order from food panda and I have selected CHAWALA'S 2 (SECTOR 18).food is not delivered even after 2:30 hour after staring of 2:30 hour . I called customer care of foodpanda they said "you haven't mentioned your add. correctly it was wrong" (mentioning landmark in add is going to consider wrong address by food panda). i have got call of address confirmation.

shweta/swati was disaster she told me to refund and complementary food she called me again and gave me her condolences on death of her promise.

Lalit was painful. he was always stuck on same line(sir you have mentioned wrong add)

such a robot.

yeah ofcourse dominos and pizza hut guy always delivered at right placed even after writing wrong add. MIRACLE

I had ordred chicken 65 and chickhn lolipop frm abhiruchi.. Itz been more than 2 hrs n itz nt delivered yet.. N nw the hotel is closed

Foodpanda — complaint against their customer care service

6 reviews
Ko komal dwivedi on apr 18, 2015
Submit a complaint
Hi, i am facing a consistent issue with foodpanda. When ever i place an order my payment is never successful at once. Money is always deducted from my account but they never confirm they payment. I call to their customer care they are never assured of the payment status. Last time i called them 4 times to know my order status at 1st call they said the order is confirmed, i waited for an hour but did not get any message.in second call again it happened.in 3rd call they said the payment is not done so it is not confirmed. Even i asked them to cancel my order they did not canceled it and i had to call them again for the cancellation status. Please take some action against it

I had placed online order for food delivery from FoodPanda, did not receive the delivery even after waiting for more than 2 hours when promised time was within 1 hour. After contacting the customer care i was told the order amount also cannot be refunded even if the order has not been delivered.

FoodPanda is operating online food delivery www.foodpanda.in

I have all transaction details and logs for the order placed and even the statement from food panda that they will not give me refund even though i did not receive my order

Hi Team - I wasted 50 rupees trying calling the customer care at food panda just to get the restaurant phone number and location. I was not able to get the phone number even by 8:30 yesterday. Guest arrived little early at my home I was only searching for my food by i did not have restaurant location and contact person, contact no . I had no choice but to order to order another food pack for them by that time. After all this i got message at 8:34 pm with my order confirmation with contact info. I was manage to get the food after so many trouble anyhow It was pathetic in taste Just because the taste of food I spoiled my night. I have n't had bad food in the history of my life.

after all this you need to work on these things.

1. Just a small request to Food panda give a direct line of customer care
2. The moment we order food we should have contact info add, ph no, location, contact person.
3.Before listing any restaurant food panda team should check and quality of the food.

If this would have done by you I have n't had spoiled my night and my money.

Regards
Subu
[protected]

Every time when i place order, it gets rejected, as the reason restaurant is closed, however it always open on their website but foodpanda rejects it. and then the call to select some other restaurant and forcefully you have to choose it and then they ask for extra amounts and all to be beared by customer giving their policy excuses.
This entire process takes an hour, and the customer is harassed, and he left hungry for the entire duration. and even when he selects some other option on their website, and pay extra amount as well, he is again waited for 1 more hr to get the food delivered.in short even after so much of trouble, he have to wait for 3-4 hrs to get the food delivered.


Order id : m2dbe5mg

Dear sir/madam,

I have ordered the food item (Phone-[protected]) from new royal treat restaurant through foodpanda android app.

After waiting for a long time no one has delivered the food. And also one is there in food panda customer care to support and track the order.

Please take a serious action against foodpanda and new royal treat.

Thanks,
Snehasish