Claimed

Ford India Complaints & Reviews

1.2
Last updated Feb 15, 2024
Complaints 1694
Resolved
398
Unresolved
1296
Quick Links
Statistics
Share
Contacts

File a complaint to Ford India

Having problems with Ford India?

File a complaint and get it resolved by Ford India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Ford India
Customer Service Contacts

Ford India Phone Numbers

Toll free
1800 419 2500
358
119
1800 425 2500
101
66
Phone
+91 44 2455 1500
111
52
+91 12 4387 3001
54
43
+91 22 6702 4300
53
27

View more phone numbers

Ford India Website

Ford India Head Office Address

S.P. Koil Post
Chengalpattu
Kanchipuram District
Tamil Nadu
India
603204

Ford India reviews & complaints page 32

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
dr kamlesh verma
from Sarai Mir, Uttar Pradesh
Report
Copy

regarding not proper response of dealer at gorakhpur shubham ford

Address:273001

Dr kamlesh verma
12:03 pm (1 minute ago)
To custmail
Dear sir/mam
With regard i want to put my complain before you that my car eco sport no up 57 s 9495 got accident on 4th of april, and now it is about to compelte more than one month, i am moving to and fro about shubham ford office regularily but no one is ready to solve my problem. I am really fade up with ford survice.
Kindly do for needfull
Thanking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kurianjosephsby
from Delhi, Delhi
Report
Copy

pcm failure - ford figo - 40000 km

Address:600088

After servicing the car @40000 km, just ran for 1500 kilometers. Pcm giving an error and can running only in pcm mode. Checked with ford service center and they informed that the pcm gone bad and it has to be replaced.

Mine is just 3 year old figo ran only 40000 km. How come this pcm gone bad in a short period of time. This electronic device gone bad after the warranty period just expires. It seems a poor quality product installed...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
A
Akash Khattar
from Mumbai, Maharashtra
Report
Copy

wheel broker

Address:110029

Tyre was getting deflated every second day, on checking it was learned that tyre is fine but tyre wheel rim has a crack. Now dealer is saying it will not be claimed in warranty.
I dont understand how a rim can be broken so easily and that too for a car like ecosport and with alloy wheels. There are no records of major accidents of the car also

And why it will not be replaced in warranty....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Ranchi, Jharkhand, 834002

Sir
It is very regretful to say you that i have purchased and took delivery of new ford figo (1.2p) titanium on november 05, 2017 from diara ford, ranchi and exchanged my old maruti 800 (White) with assurance of exchange bonus of rs 15000/- but so far i have not received any amount from the dealership despite making enquiries several times with the concerned dealer.
During the course of enquiry regarding exchange bonus, the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shan Bs
from Chennai, Tamil Nadu
Report
Copy

car servicing made the car defective

Address:Thrissur, Kerala

I had given my figo car to kairali ford servicing center at puzhakkal padom, ayyanthol thrissur. Car was working fine. But they said all filters to be replaced amounts 7500. I said ok. But after some time they called again and said two fuel injectors also have to be replaced amounts 32 thousand. For that i said no. They said some harsh words and then i told them to bring back the car with first said replacements only. But when i received...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sahibsingh113
from Delhi, Delhi
Report
Copy

bumper dislocated

Address:Gurgaon, Haryana

This is to inform you that i sahib singh bought a new endeavour 3.2 at on 5th september 2017, when i bought the car the bumper was dislocated and the general manager said me to replace the bumper whenever i get free after like 1.5 months later i called to the dealership general manager whos name is rajeev sethi he left the job there was a sales manager whos name is rahul dhiman who also promised me the same like gm did, i start calling him...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Anil Pius
from Ernakulam, Kerala
Report
Copy

update of new infotainment software

Address:Ernakulam, Kerala, 682309

I have latest ford ecosport 2018 with sync infotainment system which has lots of glitches when connected via android auto, will we owners get our system to to new fly system with inbuit navi if not its a cheating just after the launch of facelift company upgraded back to fly, so the customers who bought the facelift version should suffer from this glitch and slowly you guys will stop the support to the sync system also. My contact no is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mps2616
from Kanpur, Uttar Pradesh
Report
Copy

change engine oil

Address:Allahabad, Uttar Pradesh, 211001

I have purchased an eco sport in october 2014 and last service of my car was done on 11th november 2017 (Meter reading 15302).in that service engine oil was also changed charging rs. 1056.29 by me.
Just after four months a display is showing in my car "engine oil change due service required". During this four months my car ran only 1200 kilometer.
Then why this notice is showing on my car i cannot understand.
I also...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DMH
from Bhopal, Madhya Pradesh
Report
Copy

bad service and excess charge

I got my figo car service done on 26 march 18. At sai chhaya autolink bhopal mp. And paid rs7716 against bill no. Rriah0948000. They did not changed and topped up the oil, and no interior enrichment was done. Instead they charged money for both as well as motor care along with service charges for all these works. The cleaning and washings were alsro very poor.
My vehicle has hardly run 33478km and the moter of blower of the vehicle...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jaissified
from Noida, Uttar Pradesh
Report
Copy

fraud insurance paper

Website:www.tanishford.in

Hi team,

I’m ajay from delhi, i just wanted to update that tanish ford sector 15 gurgaon provided me fraud document of insurance and i paid 18000 rupees, i have all the documents. And i contacted to customer care 4 days back but didn’t get any update till date. Please update me if ford is promoting fraud cases and not taking any action so i can go to court as well. Please suggest... I will wait till tomorrow and if i will...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sunil Datta1980
from Mumbai, Maharashtra
Report
Copy

pathetic car service and handling of my car by gautam budh ford

I provided my car Ford Figo Red for a regular service to Gautam Budh Ford On 7th of April 2018. As I stay in Delhi they provided pick and drop.
My car was picked by their executive by 7th morning. The executive called me that some parts needs to be replaced. My car was having problem in starting so they informed that self needs to be replaced and one of the fog light was not working. Anyhow the executive called me on 8th and informed...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Y
yogeshecopsort
from Tiruvannamalai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

poor car quality and cheating customers

Address:Coimbatore, Tamil Nadu

Hi,
My name is yogesh kumar and contact number [protected], i bought ecosport on feb'18 and from day one i am facing lot many problems which has been registered with ford. Now my dash board panel has been removed and they have fixed with a huge im-professionalism. I serviced at suryabala ford and i am stressed due to the things happended at service centre and i am depressed.

My vehicle number is tn38 cl 8511.
br...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gaurav Haritwal
from Hyderabad, Telangana
Report
Copy

booked a ford ecosport titanium + diesel on march 6th @ tristar ford vizag

Address:530046

Dear team,

I have booked my ford ecosport titanium + diesel on march 6th @ tristar ford vizag.

Till date there were 03 delivery dates committed :

31st march, 15th april and then 20th april.

But now suddenly they do not know the status and are not even committing a new date. Response from the ford india is too much poor. They do not bother i seem...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ajaykrsharma
from Baddi, Himachal Pradesh
Report
Copy

service complaint not attended till now

Address:Solan, Himachal Pradesh, 174101

Dear ford team,

As i m one of your regular customer since last 8 years. This time, on my regular service (23/04/2018) at saluja ford service center at chandigarh... Your engg suggest me to change the rear tyre bearing. And i do that also by paying 6000 additional for the same along with service charges and total amount was 13185 rs. But the problem of sound because of bearing is still same and have no use of change the bearings....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Ahmedabad, Gujarat, 380015

I did 40000 km service of my ford figo petrol which cost me 11236 rs. Out of these pure servuce cost is 1366 and engine oil is 818.36 rs. All other charges are additional.

The ford advisor told me that these are certain jobs ford recommands and gave me list of 12 items.

Being non technical customer, i agreed and went ahead. But later i checked on website of ford that 40000 km servuce cost is approximately 4000...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anilpuri499
from Noida, Uttar Pradesh
Report
Copy

poor service by dealer

Address:Gautam Buddh Nagar, Uttar Pradesh

I have the honour to state that i am a retired army officer and nearing the 60th year of my life. I own a ford fiesta diesel version. Registration no apbu 4580.
I am a regular customer of gautam budh ford located at noida.
My problem started after my vehicle developed a fault during the regular servicing of my vehicle. The dealer refused to repair it free of cost, even though the fault was developed while the vehicle was in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Akash Sharma 1134
from Mohali, Punjab
Report
Copy

fraudulent practice of not delivering rc.

Address:Mohali, Punjab, 160055

I bought my vehicle ecosport titanium diesel from "saluja ford mohali" in january 2018 and have not received my rc card even after 3 months now, which according to the rules should not take more than 20 days.

From the past 3 months, every single day i've called the dealership to get an update on this but they have no idea what needs to be done.

I drive my car in and out of the city mostly on highways. I have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RENJITH N J
from Ottappalam, Kerala
Report
Copy

ford fiesta, fuel injector

Address:680317

I do have same complaint. My ford fiesta has driven only 30k, fuel injectors have been diagnosed as faulty in the authorised service centres @ thrissur. No further diagnose or repairs possible on injectors, simply needs replacement. Each injector costs rs 18, 000.

Note: so called ford authorised service centres do not even have the facility (Test bench/equipment) to diagnose and clean/repair such costly parts. They simply...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Swapnil Mehta
from Rajkot, Gujarat
Report
Copy

power window switch

Address:380015

Hi
Swapnil mehta here.
I own a ford ecosport having registration number gj01rl5289.
I am facing the issue of power window switch of rear right hand side. The vehicle has ran only 12, 500 kms. Switch is not working. I visited the service center to resolve the issue but the person there, said it will be changed under chargeable basis as the warranty has expired. My concern is that all the services of my vehicle has been...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
J P Rao
from Bengaluru, Karnataka
Report
Copy

spare

Address:Hyderabad, Andhra Pradesh, 500047

Require rear parcel tray for ford figo 2010.
Searching to get it.
I have bween trying sice last two years.
Every time whenever vehicle is given servicing, always out of stock.
Yesterday during chat number given, who so far not responded at all. [protected], [protected] hyderabad.
It has become difficult. Without having a rear parcel tray i lost all cherishma in qwning ford figo. Hope you would understand...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy