Ford India Complaints & Reviews

On 9th july i have booked ford eco sport for an test drive and i want to book car as there was guru purnima they have given me time that is 1pm i have booked it to cargo motors ahmedabad we have contact abrar bhai and bhavesh bhai manager of that showroom but till 4p. M there was no call so i have called to them but they said no car available at that time so i said them that i would visit showroom but they said no u cannot see car also we would arrange till 6pm i said ok but after 6 there were no responce so i call both of them again they didn't pick our call so i call again and again but they didn't pick up as if they don't care to sell car so i have call ford call centre they were also not taking any complaint wtf as i think ford company is not willing to sell car so i have mailed and i wanted to mail to ceo also so that they can know condition of ford in ahmedabad india. At that time honda was ready to bring car at 7pm also so i like that this is company where they listen. Shame on ford did not expected for an proof i have all the recordings. Please provide email address of ceo ford

Thank you

Darshan panpaliya

(M) [protected]

I booked Ford aspire titanium on 29 may 2017 to the salesman Mr Tanmoy of harpreet Ford gurugram showroom. On 12 June 17 I cancelled my booking as i got transferred to new place. On repeated calling to the salesman, he gave the assurance of issuing the cheque next day. I called again on 16, 21, 23 25 and 27 but the salesman was not bothered and gave false promises.

Booked Ford Eco Sport on 26th April 2017.

Paid around 9.6 lakhs still not received the car . Lathangi Ford says they have used my money in paying salaries and do not have the cash to buy cars from Ford India so they can not deliver the car . They promised to refund handed over 2 cheques but both the checks have bounced.

Lathangi Automobiles Pvt. Ltd
Plot No 31, P2, KIADB Industrial Area, Bommasandra,
Bommasandara-Jigani Link Road, Bandaenallasandra Jigani hobli,
Anekal Taluk Bangalore 560105

Corporate Identification Number (CIN) is U50403KA2002PTC031280
Registeration Number is 031280.

Represented by following Directors:

Meda Kasturi Ranga Panduranga Setty
Meda Vikram Ramavathi
Meda Panduranga Setty Vikram
Vasanadu Sathish

Lanthangi Motors Pvt. Ltd
No 688, 100 feet Ring Road, 15th Cross, JP Nagar,
2nd Phase, Bangalore -78
Corporate Identification Number (CIN) is U31103KA2008PTC046517
Registration Number is 046517.

Represented by its Managing Director Mr. Meda Panduranga Setty Vikram
Director Meda Vikram Ramavathi
And Mr. Pradeep Gandhi Group CEO

This is the response I have been receiving from last 2 months from Ford India Customer support team: I have lost my patience today and want to share with rest of the world so that they understand what they are getting into with Ford India.

Every time I send them an email, Ford India send below reply:😡
😡😡👇
We wish to reiterate, however, that Ford sells vehicles to its dealers on a principal to principal basis, and only after Ford receives full payment for each vehicle. The dealers then sell the vehicle to the retail customers. Ford has no control over the terms of the sale between a dealer and its customers and Ford has no responsibility for the sale. Ford has no liability for the stated non-refund of the advance amounts paid by you to Lathangi Ford Ford. Similarly, Ford has no liability to deliver cars in lieu of the amount not refunded by Lathangi Ford to you.
Puneet Duneja
[protected]

Last thursday on 29 june i purchased my new ford ecosport titanium model and i took delivery and i going to my home at that time there was a rain while traveling so i push the wiper button for liquid wash of front glass next minute i call to the manager that there is no liquid come in the car for washing of glass they told me that sir we sorry please fill the pure water in tank when i reached to the home and i fill the fresh filter water and water was come out down to earth from water tank and i was again call junagadh jai ganesh ford manager that some problem in motor or tank they told me that come to the showroom we will check it from that day they people are not hear my complaints and not back call to me for solving the same problem
I did the mistake by purchasing car from your company?
I had trust on your brand but you cheating with us
You give my answer and solve my problem of wiper and motor by replacing
So please do the need full action otherwise public lose the trust from your brand

My name is nagaraj from Chennai, I got my ford figo in MPL, 2013 model diesel car. Insurance current, but FC expired on 14th of june, till not FC is not getting passed in Chennai Ambatture RTO. Police want a speed controller device to installed in my car. hence he dint pass FC for my car. complained in ford sales dept and customer car, still dint get any reply. if this is the case my could I run my family, want a approval from ford for my car, so that I can get my FC passed please help. call me at [protected].

I'am not happy with Ford ecosport clutch and clutch pedal.Two times already changed the clutch pedal oil seal .
27/6/2017 clutch pedal fischer came out and same day given for service (50, 000km) and service supervisors said all done and perfect for drive and yesterday (4/7/2017)same issue came out. Now my machine is back to Kairali Ford service Kollam.

Company has sent me mail stating I won car to claim that I had to pay 24800 and I paid for that.. further to that they said to pay 49000 which I did not.. the person is not ready to pay my money which I have paid for registration of my parcel containing prize. Kindly address the issue as soon as possible. Please revert back the money taken for registration.

This is regarding new ford Ecosport vehicle special edition I brought in August 2016.This was running normally till 18th May 2017.On 18th May when Chennai temperature was above 40C it did not start from the parking lot.I called for road side assistance and they took towed it to nearest ford service center Eureka Ford in Chennai.My suffering started from that time.next day they gave the vehicle saying it is staring and problem will not occur again.After two days same problem occurred and they took it back again.returned back to me next day.on the 4th day when Chennai temperature touched 40C it refused to start.Now it is confirmed that it becomes sick at hot climate.4 times they took the vehicle and returned like this. saying problem solved and will never occur again But same thing occurred 5th time and this time they told may be starter motor defective and ford technician advised Eureka ford to change it.Experts in Eureka ford tried to change it but they broke flywheel and car was not running.Now they decided to change flywheel and did not replace the starter motor which they told it is defective.They kept the car for 6 days with them and then returned on June 12th saying problem solved flywheel changed.what about starter motor?They told it is fine and did not replace it.On 14th June again temperature in Chennai was 39C and car did not start.Called them again.waited for 3 hours in the parking for them to arrive and they took it to same stupid workshop.Now they informed Ford team will check it.But after that chennai temperature never crossed 36 and car starting normally and they want to dump the car again to me saying they did this and that.But I am sure they have done nothing to correct the problem because they could not identify why it occurs.They know chennai temperature will cross 40C may be next summer and they are asking me to take the vehicle saying problem solved like what they have done 6 times before.It is a manufacturing defect.Car is less than 10 months after purchase and in warranty period.they refuse to replace the car or refund in case the problem occurs again because they know it will occur again any day temperature outside touches 40C. Written several mails to customer care and even to Mr.Anurag Mehrotra who is one of the top in Ford India.But no help from any one.Please don't buy Ford cars and suffer like me.My car is still in their workshop with no active step taken to identify the problem and rectify it.Instead they now discovered a new reason saying it is contaminated fuel and I did not drive the vehicle much and it is just 3000Km in 10 months.This why it is sick at hot temperature and fails to start only at that temperature!What a funny explanation!As they could not identify the problem they now blame the fuel and the customer.please share if anyone else experienced same problem with ford cars.They are recalling many cars manufactured in chennai unit unlike any other company.So please be careful while choosing Ford.You are going to suffer.

I had booked the car Ford Aspire Titanium (Petol) though one ouf your car dealers Talera ford, Nigdi, Pune on 28th April 2017 and final payment was done by 18th May 2017.

I wish to buy the car in Taxi permit and for that I have submitted all the necessary documents that were requested by the dealer.

Its been 48 days as of today since i have done the full payment and yet I have not received my car and after several talks with the dealer they say there is been an issue by the government regarding the speed governor installation in the car. I had called the customer care but there was no assurity or any positive response.

Dear Sir,
This is to inform you that i have purchased a " Ford Figo Aspire" from your reputed dealer "Chakrapani Motors pvt. ltd, Jorhat,
Assam- 785006 on 19.12.2016.
I regret to inform you that the vehicle after running 7000 kms a bubble has been noticed in one of the front tyre (MRF) as reflected in the attached photograph and immediately it was informed to the dealer. After about 45 days dealer have informed the procedure and accordingly I have lodged a complaint to the concerned MRF dealer. Mobile messages given by the MRF dealer are as follows:
Quote:
"Confirmed registering your 175/65R14 82T ZV2K-R TL under No.[protected] Sl. No.3516). For Details contact [protected].
27.06.2017- 06:41 PM.

"Dear customer, we regret inability to accept No.[protected]Sl.No.3519) as claim as no manufacturing found". -27.06.2017-07:29 PM.

Unquote:

Hence it is requested to take the matter with MRF and replace the Tyre with new Tyre. Necessary Photos are being attached for your kind perusal.

An early reply is solicited.

Thanking you.
Yours faithfully,

(M.N.Borah)
Mb.No.[protected]
Veh. No.AS-03/T-4337

Hi,

I recently service my Ford IKON from the showrrom in Pune Talera Ford where I faced very pathetic experience service organizer Nitin Jeoge. I went with my car MH-11 AL3410 where I requested to organizer to do regular servicing of my car. I specially mentioned please do not replace radiator cap as I replaced while last servicing, still they replaced this cap and charged for same to me. After servicing when I drove my car to hometown on second day of servicing my car suddenly get stopped. I tried to call Nitin Jeoge first he received call told like there may some battery issue. I questioned like then what did you check in servicing, after that I tried to called again and again to Nitin but he is not responding to my call. My car stopped functioning at remote location where I don't get any help from somebody. So i walked 2KM from there and arrange some local level mechanic to repair my car. He found that there were some wiring problem. I have again question what they did in servicing.
i faced too much trouble due to improper work done by Talera Service center. I request please do strict action against them.

Thanks & Regards,
Swapnil P. Jagtap
[protected]

Sir im complainting abt my vehicle gear box complaint im change the gear box hub 4 mnths back again same complaint will be repaeated 1 st 2 nd gears r only wrking remainig hears r nt working go to the visakhapatnam ford show room they will say gear cable prblm.. I'll say k sir plz replace it bt ur cmpany people says not availble cable if i place a order it will availble in 5 days k sir plz place order k i'll wait 6 days cable will be availble on showroom k i go to the rjy showroom fr replacing the gear cable they i'll open my car and they will replce the cable bt its gears till not working visakha ford people r saying the gear cable im go to the rajahmundry show room they will say nt a gear cable complaint its gear box parts complaint im change gear box parts like hub 4 mnths back same prblm will b reapet im facing 15 days this prblm plz hlp me sir cl me plz i will say clearly [protected] plz help r respond as soon as possible

Dear sir,
i have purchased eco sport black pack edition and the car was handed to me on 25 june 2017 through csd canteen.till date car original papers have not been handed over to me due to interference by the broker in delhi by name of "sainik car options", wherein i am being forced to get the vehicle registered through broaker.i have confirmed from sabarmati motors, car papers are with showroom.

Gps not working from first week and even after 2 months, they are unable to fix it
bluetooth doesn't connect sometimes

initially, the ford dealer said I'm eligible for a loan but the ford corporate tells me I'm not eligible for a loan. A lil drama and then they say I'm eligible for loan

the forms are not given at one shot to sign.. they will be given in 2s or 3s. So I didn't know when the last batch of forms are being given for signatures

the service guy is unable to fix things even after 3 days when he said he would deliver the vehicle in 6 hrs max

they said gps needs an upgrade even though the vehicle was 1 month old. Stupid people. Then they said it would take 2hrs to upgrade the gps software . Suddenly they change their mind and say it is over in 10 mins. The gps functionas for few hours that day and then it stops working again.

ford india guys don't know their job well and don't do their job well

everyone is taking the customer for granted. Utterly disappointed with ford sales and service.

I am owner for new figo, billed feb'16, during last service my car noise issue was not solved, few days back i got my 2nd service (20000km) but after service no change, i mentioned lot of noise from engine as well as from tiers even its difficult to drive with such a annoying noise. Ford service center mentioned car is ok but tiers are faulty and i was asked to visit mrf, they mentioned after inspection, issue with shockers. Again i called saluja ford mohali from where i bought and get my service done and they respond very unprofessionally, they said we don't have solution you can write to ford, strange to see such behavior. Kindly provide solution for my problem.

We have cancelled our booking with ford. We had transferred 3.69 lakh towards booking via rtgs and paid 1000 cash as booking amount. Due to emergency in or family we had to cancel our booking with spford vadodara channi. We informed them immediately regarding cancellation. They didn't bother responding us. Finally 2 days later we went to their showroom where we were informed we will receive refund via cheque after 10 days and 3000 will be deducted.
We are not happy with the quality of service by sp ford. If we have paid immediately via rtgs why they cannot refund our money immediately. It's a huge amount and sp ford want to keep. Our money for 2 weeks. It's already been 4 days since they have our money. Is this how they make money by not refunding customers their finds and deducting 3000 for no reason.

I had given the vehicle ecosport mh 24 af 1155 on 29th april 2017 to sai sakshi ford. The dicky latch was working very well at that time, however when the vehicle was serviced & given back the service technician reported that the dicky latch is not working & they don't have the spare part available. I asked the person to take back the vehicle & get it replaced & give the vehicle. However sai sakshi ford returned the vehicle without replacing the part the next day & asked to wait for 10 days. After following up for some days i understood that the showroom is closed.

I took the car to talera ford on 6th june 2017 for the problem of dicky latch replacement under warranty, however talera ford did not had the part in stock as well. They said that they have ordered the part & its is expected in a few days. The warranty for the part is till the month end.

After so much of follow up & inconvenience o[censored]sing the car without the dicky being operated, can i finally have a confirmation when the part will be received & that the part will the replaced under warranty?

I manmohan soni purchased a car ford endeavor 4*2 trend black colour number rj 14 uf 2372 at last wednesday 14.6.2017.
There is a manufacturing defect in bumper.
I have dropped my car in your ks cars pvt ltd shayam nagar sodala new sanganer road
Company is not giving any positive response. There are two big dots in back bumper mr arun singh gm has treated us like a defaulter
Please support
Manmohan soni
[protected]
Rj14 uf 2372

Hai all this is a small review /feedback or Experience with FORD for all the ford customer or those who are planning to buy a FORD car. My name is Balu James and am from kerala I was using ford car for the past 5 years, first I was using the old Ford Figo and after that I bought the New figo when the time of purchase the ford company is making such a great impression about the car and the company they claim are the best company and as an American company they don’t compromise in service and quality and they will be very happy to serve you. But in my experience, I had many BAD Experience from Ford company and Ford Dealership. I used to do my car regular service done before the time or kilometre which the ford assist us to do. My first worst experience with ford Dealer ( MALAYALAM FORD ) in Ernakulam District. My last service was done with the Malayalam Ford Dealer in Ernakulam in 19000 something Kilometre and they said everything is fine a and perfect, they claim that they will check all the part when the time of service and they will mark the condition of parts in their service paper which we got last at the time of delivery, in that my break pad condition was excellent. After that within 5000 or 6000 kilometre one day I head a sound from my wheel side and the very next day I have called Malayalam Ford service adviser he said it may be because of dust in break pad coz its only done 5k or 6k km from the past service and he added better don’t take the car he assist me to call the emergency service and I did the same, they tow my car nd drop it to the near service station tat is Kairali ford Ettumanoor. From their inspection they said my car’s break pad is fully done and in effect to tat my car’s break pad Rotter was also ruined in both side and even the kairali service advisor in said that same tat it won’t get damage within 5k or 6k after the last service. It happened because I last service they may not check it properly if they checked then it would be in yellow position but they have given you in green that means everything is fine. So I called the service manager in MALAYALAM Ford for ask him about this and he said he will be checking and get me back within in a minimum time, now its more than one month he never called me or didn’t get any response from the dealer side as well as from the company side this is the attitude or service providing from the Ford Company and Dealers in Kerala.

That was my Experience with the ford Dealer and I was thinking it is the problem with the dealer only but the FORD Company itself is doing the same to their customer after tat an incident happened on 7th June 2017 I was in a hurry to attend a meeting unfortunately my tyre got flat on NH47 at 10:15 nit and I tried change they tyre by myself like everyone do but I couldn’t change the tyre by myself because the company given wheel spanner was not at all matching or compatible for my car wheel nut. I Immediately called the Ford Road Side Assistants regarding my complaint and they attend the call very well first and I explained everything and I clearly mentioned that company provided wheel spanner is not matching my car’s wheel so said plz arrange a mechanic accordingly after one hour a person came to place without any tool or literally barehanded and he simply said the spanner is nor working sir and he gone then its about 11:30 pm after tat I again called the RSA (Ford Road Side Assistants) for the help and they said so will arrange a Tow Service but I have to give a concern that they will be coming with a front tow up vehicle so if something happened to my car bumper or anything when the time of towing the responsibility was only mine so I said no because as an owner I wont give any permission or concern that its my responsibility if anything happened to the parts of my car and I said to the RSA that there is no other problem with my car only front tyre is flat so if you provide a flat bed service it world be great by tat time the RSA guy tone changed and said me in a harsh way you have to say whether you need the service or not I said if you provide a flat bed towing service its ok otherwise I wont he said will discuss and call u back after tat I waited for around 1.5 Hr till then no one came and I was stuck on the middle NH47 HIGHWAY on a bridge too after that I called them again and asked about the status he said a the towing guy came to me and I said no that was the response form the RSA I said no one came to my side with any vehicle then he asked me to wait and again, after tat he call me back and said the towing vehicle got breakdown so no other service is possible to provide at that time other wise I have to wait till morning so tat they can arrange another service or I have to find one by myself and it was 2am by tat time they I checked online and got Bajaj Alliance Road side assistance service I called them and they came without any kind of question they came by 3: 45 am and drop my car to the nearest service station by 4am. So because of this I was not able to go back home and my meeting was cancelled and I have to take a hotel. so the very next day I have contacted the Ford Customer care service regarding the complaint and service which I got from the Ford they person who took the call was very polite and he said sorry for what happed and within 24 hour they will be a call back from their side regarding this and after 24 hour I got a mail that when they tried to contact me I was not in the range then after tat there is no response from their side so I contacted them again on 16th of this month and he listen to all the concern and he said he will be raising a concern with above and the new and he said the same dialogue within 24hr our senior agent will be calling you regarding the concern and solve the problem after tat there was no response from the ford side then I again called them in 19th tat was yesterday then tat guy listen to everything and he said he will be transferring the call to their senior agent and I spoke to him and he said got all the point and he will be calling me back within 24 hour other wise you can go with the social media stuff and all now its more than 24 hour that’s why am forced to write this big letter or review. I don’t know why as an American company FORD is behaving like this to their customer and the sad thing was the quality of FORD car is getting cheaper and cheaper. Even the service is going worse I didn’t even get a replacement for the wheel spanner or any kind of reimbursement for my Lose happened on tat day so as an existing customer of ford I suggest the people to opt for any other car even I thing Tata motors is giving much better service. Ford customer should make sure everything is working or matching properly coz for me there was enough network coverage in that area and thank god I was not with my family too if someone got stuck like this where there is no one to help and no network coverage what will be the condition to him, it will be the worst thing that happening to a customer . Even I got irritated standing in the middle of the road at night till 4am in the morning so if you are planning to buy a ford car please think of it and even I was thinking to sell my car Thank you FORD for giving such a wonderful experience

Car Details

Balu James
KL-36-E-8000
Thank you

Balu James

Mob : [protected]
[protected]

Dear madam,

We have submitted the affidavit for rs. 21000, the amount paid by us is rs. 21000, affidavit is submitted in case of lost payment receipt as was required by you. Please do not send mails just for the sake of replying.

We request you to submit your booking receipt book for[protected] for bharuch booking.

Please treat this as legal notice from our side and if in case we do not receive refund within 7 working days we will approach to court for refund.

Thanks.

Hide quoted text

On 16 jun 2017 11:20, "customer, care (.)" wrote:
Dear jayaitya sharma,


Greetings from ford india pvt. Ltd. (“ford”)!

We are in receipt of your concern and noted down the contents of the same.

We wish to reiterate that our dealership had received only inr 5000/- as booking amount. To facilitate the refund of inr 5000/-, we request you to submit the payment receipts or affidavit as discussed. For refund of any additional amount as claimed by your goodself, we request you to produce the payment receipt for further investigations from our end. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us. Assuring you of our best services and continuous support at all times.

Kind regards,

N vadivel i team leader – sales,

Customer relations i ford india pvt ltd i chennai.

Description: description: gofurtherlogo

Confidentiality note: this electronic message contains information which may be confidential, legally privileged or otherwise protected from disclosure. This information is intended for the use of the addressee only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, printing or any other use of, or any action in reliance on, the contents of this electronic message is strictly prohibited. If you have received this communication in error, please notify the sender by telephone at the number noted above and destroy the original message.

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: thursday, june 15, 2017 6:37 pm
To: customer, care (.)
Cc: tushar ghai; sm. [protected]@cargoford.com; costomer care cargo baroda
Subject: re: reply from ford india[protected]

Dear madam,

We have submitted the affidavit for rs. 21000, the amount paid by us is rs. 21000, affidavit is submitted in case of lost payment receipt as was required by you. Please do not send mails just for the sake of replying.

We request you to submit your booking receipt book for[protected] for bharuch booking.

Please treat this as legal notice from our side and if in case we do not receive refund within 7 working days we will approach to court for refund.

Thanks.

On 15 jun 2017 18:26, "customer, care (.)" wrote:

Dear sir,

We are in receipt of your concern and noted down the contents of the same.

We wish to reiterate that our dealership had received only 5000 inr as booking amount. To facilitate the refund of 5000 inr, we request you to submit the affidavit as discussed. For refund of any additional amount as claimed by your goodself, we request you to produce the payment receipt for further investigations from our end. We request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us. Assuring you of our best services and continuous support at all times.

Barsa das

Ford india private limited

Toll free :[protected] /[protected]

Cid:image001. [protected]@01cf16d4.3cf15340

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: thursday, june 15, 2017 10:48 am
To: customer, care (.)
Cc: tushar ghai; sm. [protected]@cargoford.com; costomer care cargo baroda
Subject: re: reply from ford india[protected]

Dear madam,

As per our telephonic discussion, it is clear you are biased and taking one sided decision. You are taking for granted what dealer is saying without any investigation at your end. Moreover you are forcing us to make false affidavit which is crime and punishable offence. When we have paid rs. 21000 in total (Affidavit submitted to you) how can we make an affidavit of rs. 5000? Please explain this.

We further request you to ask dealer to send/submit to you or us cash/bank receipt book copy within 7 days for the year[protected] to find out the truth.

Receipt book must be of bharuch booking office as booking was done in bharuch, dealer can manipulate and send baroda office booking.

Thanks.

On 15 jun 2017 10:30, "customer, care (.)" wrote:

Dear sir,

We are in receipt of your concern and noted down the contents of the same.

Further to our telephonic conversation we understand from our dealership that they have received only 5000 inr as an booking amount and for further refund process they need money receipt or affidavit for the same. We kindly request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

As part of this email, we’d like to give you some contact information that you could use to get in touch with us anytime.
For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us.

Assuring you of our best services and continuous support at all times.

Barsa das
Ford india private limited
Toll free :[protected] /[protected]
Cid:image001. [protected]@01cf16d4.3cf15340


From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: wednesday, june 14, 2017 4:30 pm
To: customer, care (.)
Cc: tushar ghai; costomer care cargo baroda; sm. [protected]@cargoford.com
Subject: re: reply from ford india[protected]

We are trying to contact you since yesterday at helpline but no one is responding. Please find the call details as an attachment.

Request you to provide your personal number.

On 14 jun 2017 15:59, "jayaitya sharma" wrote:

Dear sir,

Please find affidavit attached with the mail as required.

On 14 jun 2017 15:25, "customer, care (.)" wrote:

Dear sir,

We are in receipt of your concern and noted down the contents of the same.

We value you being a part of the ford family and having reviewed your concern regarding refund, were trying to reach you on your mobile number [protected].
Unfortunately, we are unable to establish contact and request you to let us know a convenient time or any other alternate number where we could speak with you to update you

We request you to kindly provide us if any money receipt or affidavit proofs to our dealership for further refund process. We kindly request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

As part of this email, we’d like to give you some contact information that you could use to get in touch with us anytime.
For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us.

Assuring you of our best services and continuous support at all times.

Barsa das
Ford india private limited
Toll free :[protected] /[protected]
Cid:image001. [protected]@01cf16d4.3cf15340

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: tuesday, june 13, 2017 6:16 pm
To: customer, care (.)
Subject: re: reply from ford india[protected]

Dear sir,

Please name a single dealer who books the car in rs. 5, 000.

If this is your analysis and judgement then kindly tell dealer to refund rs. 5, 000 first, for rest we can rely on court decision. I have sent the account details.

Initially after booking when we went for refund they asked to get some document which were misplaced, luckily we got this booking order form and since then we are constantly doing follow up with them. It has been confirmed by their own employee mr. Wasim about rs. 21, 000 given as booking amount and we submitted affidavit for the lost receipt as well. This has been long pending and we are not even asking for interest on the same as we are genuine customer as we already hold two eco sport in our home. Money is not important but being attached to such an esteemed organization cargo must maintain some business ethics. Their intentions were not good since begining as when i went recently they told its so old and we cannot refund, what else can be expected from them, when i told them time to time i have reminded to your employees that as and when we get any document we will come for refund, being old does not mean that they can cheat us.

Please share your number i will call you tomorrow.

Thanks.

On 13 jun 2017 16:53, "customer, care (.)" wrote:

Dear sir,

Greetings from ford india pvt. Ltd. (“ford”)!

We are in receipt of your concern and noted down the contents of the same.

We value you being a part of the ford family and having reviewed your concern regarding refund, were trying to reach you on your mobile number [protected].
Unfortunately, we are unable to establish contact and request you to let us know a convenient time or any other alternate number where we could speak with you to update you

We understand from our dealership they have received only inr 5000/- against your booking done 5 years back. We also request you to kindly provide us if any money receipt proofs.. We kindly request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you. Trust your understanding on the same.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.


As part of this email, we’d like to give you some contact information that you could use to get in touch with us anytime.
For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us.

Assuring you of our best services and continuous support at all times.

Barsa das
Ford india private limited
Toll free :[protected] /[protected]
Cid:image001. [protected]@01cf16d4.3cf15340

From: customer, care (.)
Sent: monday, june 12, 2017 5:52 pm
To: 'jayaitya sharma'
Subject: reply from ford india[protected]

Dear sir,

Thanks for providing the requested information.

We appreciate the time you have taken to write to us. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert to you after we receive relevant information from our dealership. Your concern number is[protected].

Assuring you of our best services and continuous support at all times.

Thanks & regards,

D. Saranya

Customer relations – ford india private limited

Toll free:[protected] /[protected]

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: monday, june 12, 2017 11:57 am
To: customer, care (.)
Cc: yogesh patel; tushar ghai; sm. [protected]@cargoford.com; narendra
Subject: re: reply from ford india

Dear sir,

I am not a dealer, i am customer, my name is himanshu sharma and my contact number is [protected].

This complaint is pertaining to cheating by your dealer cargo ford india pvt. Ltd.

We did booking by rs.21, 000 (Rs.5000 cheque + rs. 16000 cash).

We request you to discuss with the dealer and get our refund asap.

Thanks & regards.

On 10 jun 2017 08:23, "customer, care (.)" wrote:

Dear sir,

Thank you for contacting ford india.

We appreciate the time you have taken to write to us. We have noted down the contents of your mail.

We kindly request you to provide your registered contact (Mobile number) and dealership details for us to support you further.

Assuring you of our best services and continuous support at all times.

Thanks & regards,

Shoheb,

Ford india private ltd - customer relations,

Toll free :[protected] |[protected]

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: friday, june 09, 2017 1:15 pm
To: yogesh patel; customer, care (.)
Cc: tushar ghai; sm. [protected]@cargoford.com; costomer care cargo baroda; naresh. [protected]@cargoford.com; [protected]@timesnow. Tv; [protected]@thehindu.co.in; [protected]@indiatimes.com; pankaj. [protected]@timesgroup.com; [protected]@hotmail.com; [protected]@hindustantimes.com; rajdeep. [protected]@tv18online.com; vivian. [protected]@tv18online.co; [protected]@outlookindia.com; [protected]@hindustantimes.com; amitabh. [protected]@aajtak.com; [protected]@redif. Mail.com; [protected]@ndtv.com; deepak. [protected]@aajtak.com; [protected]@zeenetwork.com; [protected]@tribuneindia.com; [protected]@thehindu.co.in; [protected]@deccanherald.co.in; [protected]@deccan.com; [protected]@hotmail.com
Subject: re: fw: refund of booking amount

Dear sir,

We are waiting for refund to our account.

Please note any legal expense incurred to be refunded by you and booking amount from the date of payment/ booking alongwith interest at the rate 12% to be refunded in case matter goes to consumer court.

Please treat this as legal notice from our side and refund booking amount within 7 working days of this notice.

Thanks

On 3 jun 2017 11:44 p. M., "jayaitya sharma" wrote:

Dear sir,

Why we would lie to you? You do booking in 5000? Please dont play with us and cheat us. This is not expected from you, we do not understand your intentions. Please let us know what we are supposed to do.

Thanks.

On 3 jun 2017 14:34, "yogesh patel" wrote:

From: tushar ghai [mailto:gmsales. [protected]@cargoford.com]
Sent: friday, june 02, 2017 6:14 pm
To: 'yogesh patel'

Subject: re: refund of booking amount

Dear sir

Today we have received the affidavit for booking receipt which was misplaced.

As per our books of accounts, we have received only rs.5000.00 (Received through cheq. No 504018 drawn on bank of baroda dated 5.12.16 direct deposited in our hdfc bank).

We would like to inform you that we have not received rs.16000.00 (Rupees sixteen thousand only) as mentioned by you.

We have received only rs.5000.00.

From: tushar ghai [mailto:gmsales. [protected]@cargoford.com]
Sent: tuesday, may 30, 2017 4:55 pm
To: 'jayaitya sharma'

Cc: 'narendra'; sm. [protected]@cargoford.com; [protected]@cargoford.com; 'costomer care cargo baroda'
Subject: re: refund of booking amount

Dear sir

Please fill the necessary information in the blank space and courier it to mr 'yogesh patel (Accounts head) cargo motors (Guj) pvt ltd, vadodara.

Post we receive the original documents we may proceed for the refund, which may take 7 working days and will be directly deposited in the account of the concern person.

Thanks & regards

Tushar ghai

Gm sales

Cargo ford vadodara.

Landline no[protected]/01).

Image removed by sender. Description: trimmed

For success, attitude is equally as important as ability.”

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 30 may 2017 14:55
To: tushar ghai
Cc: narendra; sm. [protected]@cargoford.com; [protected]@cargoford.com; costomer care cargo baroda
Subject: re: refund of booking amount

Dear sir,

As required by you, we are sending notarised copy in the meantime request you to process our refund at earliest.

Copy of notarised affidavit attached with this mail.

Thanks & regards.

On 24 may 2017 16:37, "jayaitya sharma" wrote:

Dear sir,

Thank you, we will send the notarised copy asap for total amount.

We further confirm their was no such agreement and if in case you have any such copy of agreement please mail we will consider the same. Please do not lie for such a small amount, being in such a esteemed organization.

We have 2 ecosport in our family, one with my mama in jaipur dr. Anjani sharma sms hospital nuero surgeon and other with my mama ias collector anil sharma udaipur, we deserve your courtsey.

Thanks & regards.

On 24 may 2017 11:08 a. M., "tushar ghai" wrote:

Dear sir we need the notarise copy on 100rs stamp paper (Sample copy what needs to be mentioned was being sent to you in earlier mail) to proceed ahead for refund! Without which we won`t be able to go ahead.

Please be noted that during the course of booking there was an agreement between both o[censored]s that 1% processing fees of the ex show room amount shall be deducted in case of booking cancelation.

Regards
Tushar ghai

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 24 may 2017 09:26
To: tushar ghai
Cc: narendra; sm. [protected]@cargoford.com; [protected]@cargoford.com; costomer care cargo baroda

Subject: re: refund of booking amount

Dear sir,

Can we collect the amount now.

Thanks & regards

On 19 may 2017 17:00, "jayaitya sharma" wrote:

Dear sir,

Please find as required as an attachment.

Thanks & regards.

On 17 may 2017 7:59 p. M., "jayaitya sharma" wrote:

Thank you, i will send once again.

On 17 may 2017 4:50 p. M., "tushar ghai" wrote:

Dear sir please share the clear copy as the enclosed file is not visible. Also please share the front copy of the bank pass book where the account details are mentioned along with the name of the account holder.

Assuring you our best services ahead!

Regards

Tushar ghai

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 17 may 2017 13:48
To: tushar ghai
Subject: re: refund of booking amount

Thank you so much for your kind mail.

We have submitted the documents as required.

Only cash receipt of 16000 is missing for which we will submit affidavit, in the mean time please send rs. 5000 payment paid through bank of baroda to cargo motors via cheque number 504018 cleared on[protected], bank passbook entry attached with this mail. Waiting for your kind help.

Thanks & regards.

On 17 may 2017 13:16, "tushar ghai" wrote:

Dear sir,

We would request you to please support us in providing the below mention documents in original to process the refund as mention below.

1. Order booking form (Which was being provided to you during the course of booking).

2. Original receipt of the amount paid via booking.

3. Cancel cheque.

4. Booking cancelation letter.

Above said documents are required in original.

In case the original receipt has been misplaced then please issue an affidavit along with notarised to cargo ford vadodara to proceed ahead towards your booking cancelation of your booked car.

Affidavit sample attached for your ref. Please fill the empty cell in the attached file and get it notarized on 50 rs stamp paper and send it to cargo ford vadodara.

Regards

Tushar ghai

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 17 may 2017 01:52
To: gmsales. [protected]@cargoford.com
Subject: refund of booking amount

Please do the needful as per discussion with your team member mr. Wasim.

I have been following up the matter since very long but till date thier is no outcome.

We booked a car on assurance of mr. Sam that he will take care of loan after looking at the documents, on his assurance we paid the amount. But he was unable to finance and then on we are following up with your local team for refund.

We are not asking for cash part till the time we get the cash receipt but atleast clear a very small amount of shagun paid through cheque.

Hope you understand, please look into the matter and resolve.

Thanks & regards.