Ford India Complaints & Reviews

Dear madam,

We have submitted the affidavit for rs. 21000, the amount paid by us is rs. 21000, affidavit is submitted in case of lost payment receipt as was required by you. Please do not send mails just for the sake of replying.

We request you to submit your booking receipt book for[protected] for bharuch booking.

Please treat this as legal notice from our side and if in case we do not receive refund within 7 working days we will approach to court for refund.

Thanks.

Hide quoted text

On 16 jun 2017 11:20, "customer, care (.)" wrote:
Dear jayaitya sharma,


Greetings from ford india pvt. Ltd. (“ford”)!

We are in receipt of your concern and noted down the contents of the same.

We wish to reiterate that our dealership had received only inr 5000/- as booking amount. To facilitate the refund of inr 5000/-, we request you to submit the payment receipts or affidavit as discussed. For refund of any additional amount as claimed by your goodself, we request you to produce the payment receipt for further investigations from our end. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us. Assuring you of our best services and continuous support at all times.

Kind regards,

N vadivel i team leader – sales,

Customer relations i ford india pvt ltd i chennai.

Description: description: gofurtherlogo

Confidentiality note: this electronic message contains information which may be confidential, legally privileged or otherwise protected from disclosure. This information is intended for the use of the addressee only. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, printing or any other use of, or any action in reliance on, the contents of this electronic message is strictly prohibited. If you have received this communication in error, please notify the sender by telephone at the number noted above and destroy the original message.

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: thursday, june 15, 2017 6:37 pm
To: customer, care (.)
Cc: tushar ghai; sm. [protected]@cargoford.com; costomer care cargo baroda
Subject: re: reply from ford india[protected]

Dear madam,

We have submitted the affidavit for rs. 21000, the amount paid by us is rs. 21000, affidavit is submitted in case of lost payment receipt as was required by you. Please do not send mails just for the sake of replying.

We request you to submit your booking receipt book for[protected] for bharuch booking.

Please treat this as legal notice from our side and if in case we do not receive refund within 7 working days we will approach to court for refund.

Thanks.

On 15 jun 2017 18:26, "customer, care (.)" wrote:

Dear sir,

We are in receipt of your concern and noted down the contents of the same.

We wish to reiterate that our dealership had received only 5000 inr as booking amount. To facilitate the refund of 5000 inr, we request you to submit the affidavit as discussed. For refund of any additional amount as claimed by your goodself, we request you to produce the payment receipt for further investigations from our end. We request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us. Assuring you of our best services and continuous support at all times.

Barsa das

Ford india private limited

Toll free :[protected] /[protected]

Cid:image001. [protected]@01cf16d4.3cf15340

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: thursday, june 15, 2017 10:48 am
To: customer, care (.)
Cc: tushar ghai; sm. [protected]@cargoford.com; costomer care cargo baroda
Subject: re: reply from ford india[protected]

Dear madam,

As per our telephonic discussion, it is clear you are biased and taking one sided decision. You are taking for granted what dealer is saying without any investigation at your end. Moreover you are forcing us to make false affidavit which is crime and punishable offence. When we have paid rs. 21000 in total (Affidavit submitted to you) how can we make an affidavit of rs. 5000? Please explain this.

We further request you to ask dealer to send/submit to you or us cash/bank receipt book copy within 7 days for the year[protected] to find out the truth.

Receipt book must be of bharuch booking office as booking was done in bharuch, dealer can manipulate and send baroda office booking.

Thanks.

On 15 jun 2017 10:30, "customer, care (.)" wrote:

Dear sir,

We are in receipt of your concern and noted down the contents of the same.

Further to our telephonic conversation we understand from our dealership that they have received only 5000 inr as an booking amount and for further refund process they need money receipt or affidavit for the same. We kindly request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

As part of this email, we’d like to give you some contact information that you could use to get in touch with us anytime.
For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us.

Assuring you of our best services and continuous support at all times.

Barsa das
Ford india private limited
Toll free :[protected] /[protected]
Cid:image001. [protected]@01cf16d4.3cf15340


From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: wednesday, june 14, 2017 4:30 pm
To: customer, care (.)
Cc: tushar ghai; costomer care cargo baroda; sm. [protected]@cargoford.com
Subject: re: reply from ford india[protected]

We are trying to contact you since yesterday at helpline but no one is responding. Please find the call details as an attachment.

Request you to provide your personal number.

On 14 jun 2017 15:59, "jayaitya sharma" wrote:

Dear sir,

Please find affidavit attached with the mail as required.

On 14 jun 2017 15:25, "customer, care (.)" wrote:

Dear sir,

We are in receipt of your concern and noted down the contents of the same.

We value you being a part of the ford family and having reviewed your concern regarding refund, were trying to reach you on your mobile number [protected].
Unfortunately, we are unable to establish contact and request you to let us know a convenient time or any other alternate number where we could speak with you to update you

We request you to kindly provide us if any money receipt or affidavit proofs to our dealership for further refund process. We kindly request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.

As part of this email, we’d like to give you some contact information that you could use to get in touch with us anytime.
For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us.

Assuring you of our best services and continuous support at all times.

Barsa das
Ford india private limited
Toll free :[protected] /[protected]
Cid:image001. [protected]@01cf16d4.3cf15340

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: tuesday, june 13, 2017 6:16 pm
To: customer, care (.)
Subject: re: reply from ford india[protected]

Dear sir,

Please name a single dealer who books the car in rs. 5, 000.

If this is your analysis and judgement then kindly tell dealer to refund rs. 5, 000 first, for rest we can rely on court decision. I have sent the account details.

Initially after booking when we went for refund they asked to get some document which were misplaced, luckily we got this booking order form and since then we are constantly doing follow up with them. It has been confirmed by their own employee mr. Wasim about rs. 21, 000 given as booking amount and we submitted affidavit for the lost receipt as well. This has been long pending and we are not even asking for interest on the same as we are genuine customer as we already hold two eco sport in our home. Money is not important but being attached to such an esteemed organization cargo must maintain some business ethics. Their intentions were not good since begining as when i went recently they told its so old and we cannot refund, what else can be expected from them, when i told them time to time i have reminded to your employees that as and when we get any document we will come for refund, being old does not mean that they can cheat us.

Please share your number i will call you tomorrow.

Thanks.

On 13 jun 2017 16:53, "customer, care (.)" wrote:

Dear sir,

Greetings from ford india pvt. Ltd. (“ford”)!

We are in receipt of your concern and noted down the contents of the same.

We value you being a part of the ford family and having reviewed your concern regarding refund, were trying to reach you on your mobile number [protected].
Unfortunately, we are unable to establish contact and request you to let us know a convenient time or any other alternate number where we could speak with you to update you

We understand from our dealership they have received only inr 5000/- against your booking done 5 years back. We also request you to kindly provide us if any money receipt proofs.. We kindly request you to coordinate with the dealership. We have also instructed our dealership to provide the necessary assistance to you in this regard. We regret for the inconvenience caused to you. Trust your understanding on the same.

Please feel free to call ms. Binnita ray - cre[protected] from m/s cargo ford for further clarification.


As part of this email, we’d like to give you some contact information that you could use to get in touch with us anytime.
For any suggestions/feedback on general issues & to clarify any concerns about your car or ford service, you can contact us at or call us on our toll free number[protected]/[protected].

Trust your positive understanding on this with us.

Assuring you of our best services and continuous support at all times.

Barsa das
Ford india private limited
Toll free :[protected] /[protected]
Cid:image001. [protected]@01cf16d4.3cf15340

From: customer, care (.)
Sent: monday, june 12, 2017 5:52 pm
To: 'jayaitya sharma'
Subject: reply from ford india[protected]

Dear sir,

Thanks for providing the requested information.

We appreciate the time you have taken to write to us. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert to you after we receive relevant information from our dealership. Your concern number is[protected].

Assuring you of our best services and continuous support at all times.

Thanks & regards,

D. Saranya

Customer relations – ford india private limited

Toll free:[protected] /[protected]

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: monday, june 12, 2017 11:57 am
To: customer, care (.)
Cc: yogesh patel; tushar ghai; sm. [protected]@cargoford.com; narendra
Subject: re: reply from ford india

Dear sir,

I am not a dealer, i am customer, my name is himanshu sharma and my contact number is [protected].

This complaint is pertaining to cheating by your dealer cargo ford india pvt. Ltd.

We did booking by rs.21, 000 (Rs.5000 cheque + rs. 16000 cash).

We request you to discuss with the dealer and get our refund asap.

Thanks & regards.

On 10 jun 2017 08:23, "customer, care (.)" wrote:

Dear sir,

Thank you for contacting ford india.

We appreciate the time you have taken to write to us. We have noted down the contents of your mail.

We kindly request you to provide your registered contact (Mobile number) and dealership details for us to support you further.

Assuring you of our best services and continuous support at all times.

Thanks & regards,

Shoheb,

Ford india private ltd - customer relations,

Toll free :[protected] |[protected]

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: friday, june 09, 2017 1:15 pm
To: yogesh patel; customer, care (.)
Cc: tushar ghai; sm. [protected]@cargoford.com; costomer care cargo baroda; naresh. [protected]@cargoford.com; [protected]@timesnow. Tv; [protected]@thehindu.co.in; [protected]@indiatimes.com; pankaj. [protected]@timesgroup.com; [protected]@hotmail.com; [protected]@hindustantimes.com; rajdeep. [protected]@tv18online.com; vivian. [protected]@tv18online.co; [protected]@outlookindia.com; [protected]@hindustantimes.com; amitabh. [protected]@aajtak.com; [protected]@redif. Mail.com; [protected]@ndtv.com; deepak. [protected]@aajtak.com; [protected]@zeenetwork.com; [protected]@tribuneindia.com; [protected]@thehindu.co.in; [protected]@deccanherald.co.in; [protected]@deccan.com; [protected]@hotmail.com
Subject: re: fw: refund of booking amount

Dear sir,

We are waiting for refund to our account.

Please note any legal expense incurred to be refunded by you and booking amount from the date of payment/ booking alongwith interest at the rate 12% to be refunded in case matter goes to consumer court.

Please treat this as legal notice from our side and refund booking amount within 7 working days of this notice.

Thanks

On 3 jun 2017 11:44 p. M., "jayaitya sharma" wrote:

Dear sir,

Why we would lie to you? You do booking in 5000? Please dont play with us and cheat us. This is not expected from you, we do not understand your intentions. Please let us know what we are supposed to do.

Thanks.

On 3 jun 2017 14:34, "yogesh patel" wrote:

From: tushar ghai [mailto:gmsales. [protected]@cargoford.com]
Sent: friday, june 02, 2017 6:14 pm
To: 'yogesh patel'

Subject: re: refund of booking amount

Dear sir

Today we have received the affidavit for booking receipt which was misplaced.

As per our books of accounts, we have received only rs.5000.00 (Received through cheq. No 504018 drawn on bank of baroda dated 5.12.16 direct deposited in our hdfc bank).

We would like to inform you that we have not received rs.16000.00 (Rupees sixteen thousand only) as mentioned by you.

We have received only rs.5000.00.

From: tushar ghai [mailto:gmsales. [protected]@cargoford.com]
Sent: tuesday, may 30, 2017 4:55 pm
To: 'jayaitya sharma'

Cc: 'narendra'; sm. [protected]@cargoford.com; [protected]@cargoford.com; 'costomer care cargo baroda'
Subject: re: refund of booking amount

Dear sir

Please fill the necessary information in the blank space and courier it to mr 'yogesh patel (Accounts head) cargo motors (Guj) pvt ltd, vadodara.

Post we receive the original documents we may proceed for the refund, which may take 7 working days and will be directly deposited in the account of the concern person.

Thanks & regards

Tushar ghai

Gm sales

Cargo ford vadodara.

Landline no[protected]/01).

Image removed by sender. Description: trimmed

For success, attitude is equally as important as ability.”

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 30 may 2017 14:55
To: tushar ghai
Cc: narendra; sm. [protected]@cargoford.com; [protected]@cargoford.com; costomer care cargo baroda
Subject: re: refund of booking amount

Dear sir,

As required by you, we are sending notarised copy in the meantime request you to process our refund at earliest.

Copy of notarised affidavit attached with this mail.

Thanks & regards.

On 24 may 2017 16:37, "jayaitya sharma" wrote:

Dear sir,

Thank you, we will send the notarised copy asap for total amount.

We further confirm their was no such agreement and if in case you have any such copy of agreement please mail we will consider the same. Please do not lie for such a small amount, being in such a esteemed organization.

We have 2 ecosport in our family, one with my mama in jaipur dr. Anjani sharma sms hospital nuero surgeon and other with my mama ias collector anil sharma udaipur, we deserve your courtsey.

Thanks & regards.

On 24 may 2017 11:08 a. M., "tushar ghai" wrote:

Dear sir we need the notarise copy on 100rs stamp paper (Sample copy what needs to be mentioned was being sent to you in earlier mail) to proceed ahead for refund! Without which we won`t be able to go ahead.

Please be noted that during the course of booking there was an agreement between both o[censored]s that 1% processing fees of the ex show room amount shall be deducted in case of booking cancelation.

Regards
Tushar ghai

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 24 may 2017 09:26
To: tushar ghai
Cc: narendra; sm. [protected]@cargoford.com; [protected]@cargoford.com; costomer care cargo baroda

Subject: re: refund of booking amount

Dear sir,

Can we collect the amount now.

Thanks & regards

On 19 may 2017 17:00, "jayaitya sharma" wrote:

Dear sir,

Please find as required as an attachment.

Thanks & regards.

On 17 may 2017 7:59 p. M., "jayaitya sharma" wrote:

Thank you, i will send once again.

On 17 may 2017 4:50 p. M., "tushar ghai" wrote:

Dear sir please share the clear copy as the enclosed file is not visible. Also please share the front copy of the bank pass book where the account details are mentioned along with the name of the account holder.

Assuring you our best services ahead!

Regards

Tushar ghai

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 17 may 2017 13:48
To: tushar ghai
Subject: re: refund of booking amount

Thank you so much for your kind mail.

We have submitted the documents as required.

Only cash receipt of 16000 is missing for which we will submit affidavit, in the mean time please send rs. 5000 payment paid through bank of baroda to cargo motors via cheque number 504018 cleared on[protected], bank passbook entry attached with this mail. Waiting for your kind help.

Thanks & regards.

On 17 may 2017 13:16, "tushar ghai" wrote:

Dear sir,

We would request you to please support us in providing the below mention documents in original to process the refund as mention below.

1. Order booking form (Which was being provided to you during the course of booking).

2. Original receipt of the amount paid via booking.

3. Cancel cheque.

4. Booking cancelation letter.

Above said documents are required in original.

In case the original receipt has been misplaced then please issue an affidavit along with notarised to cargo ford vadodara to proceed ahead towards your booking cancelation of your booked car.

Affidavit sample attached for your ref. Please fill the empty cell in the attached file and get it notarized on 50 rs stamp paper and send it to cargo ford vadodara.

Regards

Tushar ghai

From: jayaitya sharma [mailto:[protected]@gmail.com]
Sent: 17 may 2017 01:52
To: gmsales. [protected]@cargoford.com
Subject: refund of booking amount

Please do the needful as per discussion with your team member mr. Wasim.

I have been following up the matter since very long but till date thier is no outcome.

We booked a car on assurance of mr. Sam that he will take care of loan after looking at the documents, on his assurance we paid the amount. But he was unable to finance and then on we are following up with your local team for refund.

We are not asking for cash part till the time we get the cash receipt but atleast clear a very small amount of shagun paid through cheque.

Hope you understand, please look into the matter and resolve.

Thanks & regards.

Dear sir,
I had given my commercial vehicle registration number tn54m5017 for accidental claim at rajashree ford coimbatore.
Before carrying out the work they demanded me to make a advance payment of rs 3500 which i made as per their request.
On completion of the work the total bill amount was rs 11631 for which my insurance company has settled of rs 9798.
The rajashree ford coimbatore has to return me back of rs.1667 which they are refusing to pay back.
On repeated phone calls and visits to the service centre my body shop service advisor mr. Prabhu and agm mr senthil. They are just dragging the time and failing to take any action on it for which i am very much disappointed.

I kindly request you to take a necessary action in this regard and settle my refund of rs 1667 which they have collected extra from me.

Thanks & regards
M. Khaleel ahamed
91 [protected].

Y vehicle car brand ecosport - py01cb 8586 with the fault in a/c repair was left with the authorized service dealer at pondicherry. While attending to rectify the faults the rear seat was removed and the lock got damaged and the service engineer mr. Thangaraj representing sarveesh group agreed to rectify the same in the next service time and by the that time we would complete the formalities for getting the damaged spare repalcement approval from the company. This happened during the month of march 2017.
Subsequently last month when attending some minor faults, with the same service dealer again they failed to complete the pending lock replacement issue with the newly appointed service manager thirupathy.

Now my car is at the service station in puducherry for the past three days and they are refusing to replace the lock damaged by the service team. Without replacement i am not prepared to take delivery of my vehicle from the service station.

This may please be properly addressed by the concerned team so as to rectify the lock replacement.

Thanks and regards,

S. Mady olly
[protected]

I have been contacting sai agency, bhopal for some services / repair.
Each employee keep "passing the bugs" & not addressing the core issue; the height of it is all are clueless about their portfolios. This team doesn't want to deliver/cater services to customers whilst hundreds of ford cars are commuting in bhopal: then why not have another team who can be productive?

I have car ford figo titanium plus vehicle number ka 01 mn 1297. 14th june 2017 i was driving my car in my home town and suddenly other car stopped in front of me and i rammed at the speed of 70km speed to the other car but air bag not opened and i feel ford is not a safety vehicle even though at 70km speed air bag didn't open so we were travelling 4 people in my car by god grace everyone are safe and i want ford people has to answer about the safety issue of my issue.. I have attached the car photos... If in case ford not able to solve this issue then it will be bad customer service

There is manufacturing defect in vehicle. I am complaining since very first day. Average millage / oli consumption of the vehicle is in city 11 km/per liter. On highway 14 km/ per liter with ac. Vehicle purchased on 3rd oct. 2014 but till date no body listening to improve it.
After complain it was given to gautam budh ford noida. At 29700 km and service also due for 30000km on 4th may 2017. They done nothing and by negligence they left the coolant hose pipe unfitted. I suffered badly. Vehicle became too hit near meerut (U. P.) and we all family harassed badly in 45temprature. I have also road side assistance but no body visited till 2 hours at nh-8 modi nagar. I arrange self at own level and vehicle rushed to orchid ford meerut (U. P.)
Just think how negligence your workers and staff. All coolant flowed due to loose hose pipe. No care at all. I have all proof of orchid ford meerut for this negligence. Vehicle still with poorest millage.
My vehicle. No. Is dl-12cb-4528. Mob. No. Is [protected]. P. N. Dubey..

How can i appreciate any one for ford vehicle. When i purchased ford vehicle then i mistaken /.
I want remedy and your reply.
P. N. Dubey. Mob. [protected].

I have new figo titanium petrol. The engine is not able to pull in 3rd gear with a/c in an average indian road while other cars in this segment does. I complained in the service centre when i went for first service. They told that they adjusted. But still it's not upto the mark. Whenever​ i want to overtake or drive through a sloppy area, the car forces me to shift to 2nd gear. Which makes a sudden jerk and it's very annoying. What should i do now!?

Dear sir/madam,

My name is vinod kumar reddy basani, owner of ford figo aspire which was brought on 31st may 2017. I underwent so much agony in owing this vehicle which did not end even till now. Here by am summarizing the details for your reference. I don’t want others to suffer in the same manner as i have gone through. If things like this happen to the customers, am sure going forward, people tend to not to buy any vehicle from ford. Before buying this vehicle, i have compared all the segments of vehicles in this category and have zeroed upon this beauty. As a human tendency, i have got deals from 3-4 dealers of ford and after getting a better deal from vibrant ford at khairtabad, i decided to purchase this vehicle much against the wishes from my friends and well-wishers. At this point, i actually wanted to purchase hyundai xcent where i have booked it by paying some amount as well. I cancelled this in the last minute after comparing the features of both. Here again i regret for not going with my decision. Given below is the scenario happened with me during the purchase of the vehicle. Iam dividing the entire thing in two parts for your easy understanding.

Pre-purchase of the vehicle:

I have been offered 8.31 lac orp for ford figo titanium. Citing that as a good offer, i decided to purchase it. I have been forced to pay the amount to guarantee the purchase. Though i was outside, since that was a good offer, i somehow arranged to transfer this amount to the dealer to reserve the vehicle. What came as a shock to me when i went to showroom was, the vehicle that was guaranteed to me was sold off to some other person and vehicle price was increased to 8.48 lac citing that the executive made some mistake. When i raised this concern, people are dumb to respond on this. They blindly said, the vehicle was sold to someone and if i want they will return the money back. Is that how the dealer deals with the customer? Am a middle class person and even an increase of 100 rs is burden for me. People should check for the price they offer to customers and if they have committed something to customers, it has to be fulfilled and i believe executives will check with their seniors before the price is committed.in my case, price offered was 8.3 lac and final price as said by them post selling the vehicle to someone, was 8.48 lacs. I would please request you to, please monitor these issues at the dealerships. Two ladies dealt with me on this case and one lady blindly said no for the initial offer as that was the mistake of her colleague. Now tell me is that my mistake or their mistake. I have to fight a lot but still they are stubborn with their decision. I thought to approach someone at that time, but stii we humans will makes mistake and i thought this was one and i left it. Post all this fight, since i need a vehicle at the earliest, was left with no choice but to order another vehicle which is sportz model of ford figo aspire, as that was available immediately. Though it was extra burden on me with almost, 40k extra, i have taken this vehicle on 31st may 2017 which i feel is a black day for me.

Post-purchase of the vehicle:

I started the vehicle from showroom and have gone 2 kms and then the trouble starts with # from the vehicle. It gave # during the drive and what i thought was since it was a new vehicle and may be the system was new to me from my previous vehicle, i thought this was happening.

June 07, 2017:

I went to pick my cousin from airport at 12:00 am and reached shamshabad. The vehicle was running smoothly at that time an i was on speed of 80 kmph. All of sudden the vehicle started giving # in such a manner as if something badly went wrong with engine. It stopped in the middle of the outer ring road. I tried to start it but no use. I was lucky enough on that day as there was no vehicle behind me. Else, i don’t know what would have happened to me. Vehicles on that road travel at a speed of 100kmph and imagine if something would have hit me on that speed, i don’t know where i would have been. It took some time to start, went 1 km and stopped. This has happened 5-6 times during that time between 12:00 am to 1:00am. I was lucky enough that after so many, attempts my vehicle took me to home.

June 08, 2017: considering the issues faced, i took the vehicle to vibrant service center, balanagar, to have it checked. I was told there is some software issue with the ac part, which has been rectified and asked me to get the vehicle in case if the problem persists. I took my vehicle and reached office. Till that time, everything was going well. It was at 6:00pm, i completed my office and was returning home. I just drove, 1 km, the vehicle stopped in the middle of the road refusing to start. It took some time to start and i drove for another km where it stopped completely and did not start at all. Not able to do anything, i have called up road side assistance number around. It took almost 3 hours for them to reach the place where the vehicle was parked. Since fortune ford was the nearest dealer, my car was towed to their service center in tolichowki. Till then, thgough it was delayed, all was going fine.

Now the problem starts, may be the dealer felt that the vehicle was purchased at vibrant, they could have felt that whatever has to be done, it hould be done by vibrant ford and not fortune ford. That could be the reason, my car was kept at their custody with no work done. When i called up on saturday and enquired, i was told that the problem was not rectified and since that they had some many other cars to be checked, it will take time and a free suggestion was given to me to take my vehicle back to vibrant service center as since i purchased it from them, they should be able to do it. If this is how they do the things, why did not ford inform me initially to tow my vehicle to vibrant, when i called up rsa. There one day i lost completely i. E friday. I called up vibrant ford if they can assist me in getting the vehicle back to their service center. I was not confident if the vehicle will take me to vibrant if i drive and go. Much to my dismay, they did not and was requesting me to get the vehicle on my own. Having no option left, i travelled from home to fortune ford which is like, 50 kms away, to take the vehicle. I was told that the vehicle was not starting initially and it took sometime for them to start the vehicle before my reaching over there. I completed the formalities at fortune service center and took my vehicle to vibrant service center on saturday. So like this, another day got wasted.

Yesterday ie 12th june, my vehicle seems to have been inspected and what they say is there is an issue with, fuel system which they said are replacing the entire part. There is no update as long as i don’t call them and check. Is this is how the customers are being treated?

Dear sir/madam,

My purpose of writing this mail is for you people to understand how things are dealt before and after sales of the vehicle.in my case, i feel strongly i have received a defect piece which i don’t want to have it anymore. Let ford take this vehicle and keep it with them and do whatever testing they want on this vehicle. I want a brand new piece for the amount which i have paid and not a repaired one. Either give my money back or a new vehicle. You might be wondering the number of kms that i have run on this vehicle. Its hardly 300kms when i started facing this issues. If this is how customers are cheated, am sure, no one will trust the brand ford for sure. I need justice on this part and i feel to approach consumer court for all the mental torture that i went through from the beginning.

Waiting to hear an update on this at the earliest. Very sorry, if you found my mail harsh, but please understand it has come through my heart for all the agony that i have gone through.

Hi ford,

I bought ecosport 1.5 titanium+ diesel variant from fortune malayalam cars ltd cochin and got delivered on june 1st 2017. I was taken aback when i noticed that am getting a "video signal not detected" and i realized reverse camera not getting detected on the brand new vehicle just delivered. I noticed it after i moved 2 km on my first ride on this expensive purchase i made. I came back to the dealer and to my surprise they told me that its not installed and they are yet to receive the software update from ford which they expect in a week time and i can get this updated from any ford service. I made my plans a week later to travel bangalore on my new car. I was looking for the reverse camera hardware and which gave me another set back as i end in not finding the reverse camera at all. I made another call on june 4th to the sales representative who taken care of this deal. He gave me a very lame response that they didnot install the reverse camera as well because it is yet to be received from ford which might take another week or 2. They were following up. When i asked if i can get this installed from bangalore where i plan to travel. He confirmed that it can be done only at cochin fortune malayalam ford.

Concerns to address
1. I don't really expect such a bad experience from ford india from the very first phase of this relationship. There was no proper communication regarding where i had to call them multiple times to learn regarding this missing hardware the hard way.

2. I still dont have any eta on when i will receive reverse camera and get this installed to get my ecosport 1.5 diesel no more look like a defective piece.

3. I need ford to take the responsibility of my inconvenience and get this issue resolved at the earliest.

I am sending a mail to [protected]@ford.com with the bill details. I hope i can get this resolved and have my peace of mind at the earliest.

Thanks,
Vineeth stephen
Email:- [protected]@gmail.com

I'm trying to connect to sai sakshi ford, pune service center for my car service @ [protected] it goes to auto reply but nobody is coming online at the end. I also tried at landline as well[protected],[protected] but no response.

I have send mail to cre. [protected]@saisakshiford.com, but again no response.

This kind of service i never expecting from ford, india.

Br,
Modi
Mob # [protected]

I gave my ford ecosport at fortune malayalam cars on 24 may 2017 for its 60000 km servive and after the service the vehicle was brought on 25 th night. I purchased the vehicle from the same dealer in 2013 when the vehicle was launched. Till this service the work was ok and they accepted cheques. This service was very poor and was attended by an apprentice by name vishnu who claimed as the servive advisor. Just after 2 weeks of service my a wrap between two front tyres has come off as they changed a spare from which engine oil has to be drained. Now they are not willing to rectify the issue. Even they that they can accept only cash payments for the service. Kindly look into the matter and do the needful. I was charged 9500/- for the service.

Hello
My name is mohit from hisar haryana. I have complaint against libra ford sonipat. I have purchase ford endeavour car from libra ford sonipat. As per improper calculation some excuss amount has been paid at the time of delivery by rtgs. It has been three months ago it they have not refunded my excuss amount. Whenever i call them their excuse is always ready. I want ford india to take strict action against them else i will take
Thank you

I am spending a lot of money for this ford figo in every year i couldn't bare this at all. My car no is tn-07 bl 2890. Last year in chennai ford service centre i spent more than 30k and again spent nearly 10 in trichy rockcity ford. And this year they are telling all the injectors are gone so i have to spend around a lakh. Do you think its a valid thing??? And the service guy is telling contaminated diesel is used how can i identified is that a contaminated diesel or not??? We are putting diesel in a regular bp bunk and its been more tha 6 years then why it happened only now... Basically its a problem with ford manufacturing really hectic pathetic. I do have vw polo but i never spend this much at all... So bran matters if your not helping me in this situation.

I had purchased brand new ford fiesta top model. Till now i had got bills totql bill above 2.5 lakhs. My car is just driven 1lakh km and now ford showroom is telling engine fail turbo fail. I heard that ford engine and all are powerfull nothing happens till 3lakhs. My car got spoiled in 1lkh km and i had loss of so much money. Last bill i had worth rupees 20000. No result. Still my car is eating mud outside. Bad service looting customers and fail cars. I would like to go with maruti now. I will tell all doctors all my friends and all collegues not to buy ford fail cars. I will never allow my known persons to buy for cars. They just loot u. Even i need cars for my hotels i wont buy ford now and bad company.

Guys, if you don't want to waste your money then please don't choose oxford institute for any course. Seriously, they show that their are better than others and for that charge a high fees too in comparison to other institute. But, i think their services are not just equal but poorer than other institute's.
*they have a single teacher for 5-7 courses.
*they submit all your fees in advance, so that you have no way to escape.
*their teacher taught you only 10-15 minutes in a two-day class, after payment of your fees.

Dear sir

Undersigned went to ford service centre, solapur (Solapur-hyderabad highway – 413006) for periodical maintenance service and finally came out with following defects:

1. Coolant getting emptied due to back pressure on account of overheating of engine.
2. Leakage from crank oil seal
3. V belt worn out
Above defects couldn’t be rectified due to unavailability of respective spare part like engine gasket, crank seal and v belt.
Initially total estimate for repair charges given to me was rs. 15500/=. However, when contacted 2nd time, service manager quoted rs. 125000/= as total estimate for rectification of stated defects.
I wonder how ford india can survive in india if service facilities are so ill equipped and charges are 10 times higher compared to maruti india and others.
Hope this feedback will help you to find out why ford india has such a thin presence in india.
Regards

Anil kumar
Mob. No. - [protected]
Ford figo detail:
Owner - anil kumar
Regn. No. - dl 4caf 6163
Model: 9024ebac
Purchase dt. –[protected]

Dear ford

1. I purchased ecosport in dec 2014.

2. I completed 3000 kms within 15 days and went for 1st servicing. I had alignment issue and after check it was found that the end rode of fornt side was bent and it was changed under warranty. With it there was a sound which remained unresolved even after many tries.

3. I completed 10000 kms by dec 2015 but throughout i felt pull in stearing and shared the problem at service centre. All they did was alignment but the problem remained the same.

4.in nov 2016 i took it for 3rd servicing at tanish ford gurgaon. Till now i was driving the car with pull to right side throughout as nobody was able to solve the problem. This time after service i was told the rear side tyres are completely gone but only from the outer side. I was told this happens due to alignment.
This time they could not do the alignment and referred me to another workshop of ford as they had better machine for alignment.

5. The other workshop tried to align and balance but could not do it and said the problem is with dead axcel and sent me back to the service centre. The service centre then kept the vehicle with them for next 20 days.in these days they first changed the front shockers and aligned and called me for test drive. The alignment was still not proper and i was told they will have to put the old shockers as new shockers are not resolving the issue and company will not allow to change it under warranty. Further they interchanged the dead axcel with some other car to fins out weather dead axcel is faulty. Meanwhile i had changed 2 tyres, did 7 to 8 test drives with different mechanics, advisors and even service manager.

6 finally i was told a technical person from company has come and he has solved the problem as the problem was with steering rack. I again test drove the car and accepted out of frustration by being partially satisfied. I was assures the problem is resolved and it this time the tyres wore out in same pattern then ford will change the tyres. By then i had lost all the energy and was travelling in taxis to work for all these days though ford reimbursed taxi bills after another arguement. At the time of delivery i was told drive the vehicle for atleast 2 to 3k kma and check if tyres are wearing out in same pattern or not. I was also sold extended warranty to be on safer side.

7. Last week i noticed the tyres were wearing out in same pattern (I am used to of driving this vehicle with 1 side pull since 15 day of after purchase). I took the vehicle to same service centre and what i notice is the advisor has left the job and service manager is changed. With all my patience i explained the complete case to new people and i was told it will be solved in 2 3 days. For the next 3 days i gave 10 12 calls to service manager and ge received only once. Today when i visited leaving my job halfway i was told we need to change steering rack, shockers, nuckles and tyres and the estimate is 88k. And nothing will be covered in extended warranty.

8. Dear ford i have given up on you after spending 12 lac and still repaying loan. Today i have registered this case with consumer forum. All i want from you is resolve the issue but i am assured now i can't trust noone in ford.

9. Please go through the history, all complaint numberes which were generated throughout, all the job cards that were opened. The vehicle number is rj14 cx 4448 and my number is [protected]

Product : ford figo aspire 1.2 ti-v petrol, engine no. : gg78050, registration no. Mh20ee4471, chassis no. : majzxxmtkzgg78050, date of purchase : 08/03/2017, dealer : yz ford, cannaught place, cidco, aurangabad, maharashtra, india

Dear sir, please refer the above informations regarding the car i purchased from your dealer. Till date the car has run barely @ 400 kms. Only. This is single hand driven car. It is being observed that, after 3-4 washing of cars from out side, lower section of left side front seat, looks very hazy. It looks that there was some rework (Dent / damage & touch-up) activities done before selling the car to me. On my asking to the dealer, they are not admitting the fact and not responding properly. Hence, you are requested to kindly look into the matter and compensate for the same. Thanking you with regards, asit mohanty (+91 [protected])

My vehicle is FORD FIESTA CLASSIC -DIESEL -2011 MODEL VIN No :MAJBXXMRTBBS66059. All these years the vehicle was under FORD care.

Recently the vehicle oil sump got hit on a stone kept on the middle of the road leading to stoppage of oil circulation in the engine. No evidence of oil leak or spillage observed from the engine bottom. After 2 -3 kilometers of drive the engine got seized.

I am reaching out all the major DEALERS in Chennai and received a very shocking info that Ford has stopped the HALF ENGINE supply for this MODEL and only BABY PARTS are available. Their is no market news about this and we are standard on the road with a FORD product in hand.

The ultimate news is that even the HALF engine block which was supported till April 2017 is not available to the customers any more. The discussions with the dealer clearly shows that they literally have no clue how to assemble the engine using the BABY PARTS . For customers who are part of FORD this may be a hard lesson learnt. I do hope FORD will not leave their customers half way in the middle of the road a look for a market growth.

Lenin N.C
+91 [protected]

Dear sir,

I have purchased one ford figo titanium on Jul 2015, chassis no. MAJ1XXMRJ1EL21086, registration no, WB 26 T 5731 DT. 21/07/2015. When I have asked for Roadside assistance they have told me as my vehicle life was 03 yrs I have to pay the charge. Yesterday when I enquired in this matter I find that my vehicle entry in your system is July 2014. That means your dealer had sold me a second hand vehicle. Now I am putting all this matter in consumer forum.

Thanking you,

Somnath Biswas
[protected]