Ford India Complaints & Reviews

I was purchase a eco sprots titanium plus car form ks ford new sanganer road jaipur on 31st dec., 2016, my car key was damage on 2 jan., 2017 i wag go there but no response me by k s ford than yet my car have only signal key i am in problem but ks ford not batter service provider, i requet you that monopoly of ks ford is very denser for ford company. Thanks

Have new figo Jan 2016 withing 1 week self got faulty then engine mounting then tyres then power windows now I have an issue of battery draining out abruptly . car has been given at MGS FORD (UP32GU3672) Iam. getting only lame excuses that even if blower is switch on for a 1 min when car is not started battery will drain..this is purely lame excuse and trying put all blame on consumer ..car has been faulty from day 1 and now they are denying any claim on it.’’

I brought ford ecosport in the year of 2014.At 37000kms odo, some problem arised and my car's engine shortblock got replaced under warranty.The duration was 2 months.And again at 55000kms odo, turbo got replaced under warranty but the diagnosed problem was same as earlier.Duration was 1 month.And again at 67000kms, alternator along with battery got replaced under warranty.And 79500kms odo, same problem arised and they did something to cover it up.Now at 82000 kms, car engine completely drained and black smoke evolving. So i want justice for this.I cannot give it to service center again.

This was the first Free Service (2500 km) .I have to tell you i am really disappointed with the service which was provided at Cauvery Ford Binny Mills service station.Nothing was checked .I had clearly explained about the problem about the rear door indicator not working and only at the time of handover was the same checked .The car was not properly cleaned underneath and i had to stand and make them do the same.The worst part is that while cleaning the final time, they have used some super powerful thinner which has caused ugly looking bubbles to form on the inner consul.

To whom so it may concern,

I, Aweg Choubey the owner of Ford Figo ASIPRE, Registration no. MP-09-CT-5421 had given my car for service at Sai Sakshi Ford in Wakad, Pune.

I had faced many issued after the service which was not expected at all after this being the second service.

I had asked them to take care of many changes but nothing was done up to the mark and it was almost incomplete.

Here are the few problems which had asked them to solve but wasn’t taken care of at all.

I had asked them to loosen my doorhandles as getting hard to open, i had also asked them to check my cars engine oil as there was smoke coming out from the exhaust which shouldn’t come this being my cars second service and its been hardly 8 months and i don’t think any new car would remove this kind of smoke when accelerating. I had also asked them to loosen up my steering as it had become a bit hard but unfortunately that was also not taken care of, infant they said that everything is perfectly fine and no changes had to be made but whereas i wanted those changes my car just the way i bought it but nothing was taken care of.

So i would like you to take the actions and make it as soon as possible.

Thank you,

yours faithfully,

Aweg Choubey

Dear sir

I got our car serviced on 16/02/2017 at gautam budh ford, noida. It was supposed to be routine service for general check up etc.
At the out set i mentioned that there is small hush hush kind of sound which should be identified and rectified. At the end of the service, i was told that every thing is checked and fine and ok.

I came back home (I stay at greater noida about 30 kms away from the gautam budh ford) and soon after (I use the vehicle very scarcely) noticed the same problem continuing, additionally the connecting wire to one of the speakers in the trunk were snapped due to some careless cleaning etc. One of my friends pointed out that the hush hush noise is due to some bearings getting worn out.
This is the quality of job done by your dealer. It is a very frustrating and disappointing experience.
Now i want that you should ask the dealer to fix my both problems when i happen to visit them next.

Thanks

I m from Agra. My name is Suchendra singh sikarwar. My ford figo model 2011 titenium has been rusted between side mirrow and window of both right and left side. I went to Prem ford an authrized dealer in Agra, they told me that it is manufacturing problem of ford compney. They also not give me any satisfactory answer so i m facing very much problem with this mattet. Please short out my problem . i have also complained to your costomer care but not any type of satisfactory answer. Please solv my problem as soon as possible. My figo car is in prem ford workshop at this time. Thanks.

I gave my new ford figo to SC Ford Vasai service center on 30/01/2017 for its 2nd servicing which si apart of the service package that ford offers in all its advertising. The car was 9 months old and in excellent condition when I left it at the service center. I was expecting a call from the service center to pick up my serviced car within the allotted time[protected]. When I did not receive a call I got slightly worried and went to the service center myself. I was shocked to see my car in this state (please see the image) when I asked for an explanation I was told that the tire burst which led to this accident. However, on investigation via the Apollo tires team, they have discovered that the tire was cut which could be a reason due to a high speed accident impact. Ford service center team claim that the car was at a speed of 60-70 Km whereas the driver informed me directly that the car was being driven at 90-100 Kms/hr. The Ford Service center team is insisting on me filing for an insurance claim as the only solution for this current situation. In case I file for a claim, they will repair the car with the insurance claim money but I will be left with a car that was damaged by no fault of mine and will have to go through the trouble of the claim. If I do this, the 9 month old car will have no resale value in the market which means a complete loss for a person like me who has taken excellent care of my car from the day I brought it home. My only mistake here is trusting a well-known automobile brand like Ford for servicing my car as per norms and regulations. I would request an urgent intervention from a higher authority at Ford India to replace my car and save me from this mental and physical torture that I am currently being put through. There is no one other than the Ford service center team responsible for the current state of my car

Hi Team,

I have purchased a brand new ford ecosport (Trend - Diesel) yesterday from Noida ford under name of Priyanka Singh. I have booked ford trend as per the features mentioned under brochure provided by ford representatives, and i selected trend model as per my choice.

Now after delivery, i can see several features are missing (back tray, driver seat height adjustment, back wiper). Ford representatives are saying its as per new features in brochure for 2017, and they are also not aware about it.. But no one informed me about changes in new model, so that i can re-verify my requirements and make necessary amendments. Also how is it possible that ford representatives are also not aware about the changes in model.

Seeking a prompt response from ford team, and fix this issue.

Dear concern,

I would like to bring your attention regarding on serious & common problem with ford ecosport. The clutch become quit harder and its not working properly. From the first impression it appeared like a clutch problem to me. Later the service center called me and told me it is a clutch plate problem. They told me it is my fault, i don't know proper driving, you use clutch too much and company told they wont pay for it and i should bear the expenses.

I drive my car single handed around 66000 km till date and i replaced my clutch plate two times. I have 11 years of driving experience and driven more than 20 lakh km and have not faced similar issues in other cars but service center clowns had the nerve to blame to me for the clutch problem. This is definitely a case of faulty clutch plates. Kindly help me in this case as the replacement charges are very high and fault is not on my side.

I think there is drastically some problem in ecosport clutch, as i see so many owners are complaining about clutch problem. Now this is the time company has to seriously look into the matter rather pointing fingers on the customers. Its better to recall and check for the problem.

I know very well you guys would not be surprised to see this email because same issue already raised by many customers & you guys are master and know how to handle your customers. You should try to investigate the problem in proper manner instead of start point out and blame game with your customers. This type o[censored]nprofessional and arrogant attitude definitely will effect your business sooner or later. I am going to share some data here and see how you guys are serious and capable to resolve your customer complaints.

The customers would not expect this kind of response from such good reputed company.

Hi Ford,

I have bought ECOSPORT from elite on Mar 22 2016.Recently, I started seeing a problem with my tail door/boot door.I could not open the door.When I checked with elite, one engineer said a latch problem and needs repalcement.After 2 days I gave the car for service on 13/02/2017 .the second free service, I have told about the boot door jam.They serviced the car and returned my car by doing all the other stuff the same day i.e 13/02/2017, they could not repair the rear door latch issue.They told me the latch will be available in 3 days to come from chennai. I am still waiting for the latch to come (today is 24/02/2017).Is there a way, I can go and buy this part in chennai or I can ask some of my realtives to deliver it to me.
Another question is, my car is still under standard wararnty, will the latch can be replaced under waranty.The latch issue is not due to the accident.

FORD you are spending a lot of money on ads, I some how convinced one of my coleague to buy the new figo, now after listening to this, he is not showing any interest.The car is good, but the service issue need to be resolved.

This is not the first time it happend, what ever you ask they say it has to come from chennai :-)

​I am an unfortunate owner of 2 Ford cars and I am from India​.

This is regarding my Ford Ecosport​ TDci​ bearing VIN MAJAXXMRKAFE34661.

The vehicle was admitted at the ​"​Kairali Ford​"​ ​in ​Kollam​ District of Kerala​ on 17th Feb 2017 for 20, 000KM service. After service they did wheel balancing followed by wheel alignment. But caster was showing "out by +6 degrees and 12 minutes. They tried aligning the wheels after removing the wheels and putting it back. After 11 unsuccessful attempts I insisted them to report the matter to Ford and seek help from factory.

Instead of reporting to Ford, they shifted the car to another Kairali ford service centre in Karikkod (3 -4 KM away and the vehicle has been under service for wheel alignment issue since then. They tried replacing shockabsorber, knuckle and lower arm from another vehcile in the garage in various attempts and tried alignment. But could not suceed in any case. They repeatedly loosened centre link of suspension and tries fixing it (without the help of alignment special tool). After having done these trials for over 20 times in last 4 days, I got fed up and inisited that matter be reported to Ford Hotline. FInally they contacted the Ford Hotline. Today​, the 5th day of torture continued with them repeating the whole process (this time with special tool for photographic evidence). You can witness the whole "thamasha" if you see the CCTV camera footage. 3 times they tries to manipulate the settings inside the software to get the caster and cambar values to desired value. I checked the claibration values inseerted in the software and found their malparctise. ​When asked about it, they verbally abused me and insisted that they wont carry out the repair if I dont walk out of the dealer campus.​ I do not know if this is the way Ford treats customer, but unfortunately it seems so.​

I asked them to show the incident history which they reported to Ford, but they refused. I suspect serious foul play in their conduct. I am waiting for a response from Ford GM-Services (from factory). If I dont receive a response, I am going to take it up at suitable forum including that of all social platforms and I shall not be responsible for the consequences.

Vehicle has been run for 19200KM only and is under 2 years with full warranty till 2019.

Regards,

Sandeep Narayanan
[protected] / [protected]

I have booked Ford Ecosport in Dec 2016. It has been 3 months now and I have not received the vehicle yet. Every month the dealer asks for more money than the price given at the time of booking. After receiving the entire payment, they have not given any receipt.
The escalation was to the corporate office but still they dont resolve the issue.
This is a sheer case of misleading the customers

This is to inform to the higher authorities that I have bought a ford figo car on august 2016. the car have completed approximately 5800km. now the rear tire of the car is having likage from the sides I have complaint it to the tire company but they refuses giving the reason that this specific model of the tire doesn't cover the warrenty for defact on the sides of tyre so this is my humble request to the authorities that please take some actions regarding my issue as its not yet been an year and I am suffering various problems due to this so please take certain actions and help me in solving my problem
Thank you

I am a ford ecosport user and my car have some problem in air conditioning and i visit 1 show room and they said complaint in AC COMPRESSOR SOLENOID SWITCH, and there is no spare available for this parts
if change the whole unit this will be very high cost
so please let me know the proper spare parts is available or not for AC COMPRESSOR SOLENOID SWITCH

my address
benny ts
thazhathoot (H)
nellimattom (PO)
kothamangalam
ernakulam (Dist)
Kerala
0091 [protected]

I am having All New Fiesta Petrol Model 11/2011 and regularly being serviced in authorized service centre. The vehicle's VIN MAJ2XXMRJ2BJ81903.
There is a problem in driving the car, i.e. while shifting to 2nd gear during slowing of the car eg. bump/speed breaker, the engine goes off, although clutch pedal is fully pressed. This creates me scare as there is chance of accident behind or front. The personnel in service centre could not identify the problem and rectify. Pl.advise.

Dear Sir

Few days back, I placed my car Ford Fiesta
at Ford workshop Nowgam Srinagar for repair of
Front Bumper, a tyre and minor dent on Bonnet and condenser
which Was damaged due to my vehicle got skidded and hit
a pole nearby, now they have repaired it and demanding
Huge 1lac 47 thousand for this repair.
They are justifing it by saying they have changed head lights, fog lights, side mirror, wind shield and some mechanical
Parts without my consent.
I am totally Shocked what to do??
My vehicle Number is JKO1S 0566

With Regards
Imraan

AP16AU9799 FIGO GIVEN FOR REPAIAR SHORTLY KNOWN THAT D SUSPENSION PRBLM BY 4.30 THEY RESPONDED IT NEEDS REPLACEMENT I AGREED BUT THEY TOLD D REPLACEMENT TAKES 3 HOURS THEN U REPLIED PLZ RETURN D VEHICLE I HANDOVER IT AGAIN ON TUESDAY . THEY RETURN D VEHICLE IN DUSTY CONDITION .I asked u r service people begged/prayed plz give it clean they refused to do so atleast i begged i have to go my home town bandar nearly 70kms plz atleast clean d wind shield they cleaned only wind shield u again begged and even they aggressively replied its over to u, apart from the above atleast u r failed to first uncleaned condition, second i begged/prayed to plz atleast clean the wind shield & reverse back glass they refused to do so .plz give justice is correct from your people side

My vehicle no is MH15-CA75 and it's Ford Endeavour. On 1st Feb 2017, I gave my vehicle to Kavish Ford at Powai, Andheri East for normal service like Changing OIL and etc. The service centre took 6-7hours to complete the job and they called me for picking up vehicle. When I went there to pick my vehicle, before I inspected my vehicle, I paid the invoice of 40000Rs however I realized later that, many things were not working such as Vehicle wasn't accelerating, window glass was jammed and noise was from left mirror. I pointed this to service centre and they gave me in writing that it's their fault and they will repair it. On 15th Feb 2017, they gave me vehicle delivery to my office. On inspecting the vehicle, I realized that steering was all blocked. When I called them, they said, it was not functioning well before even. Now when I looked at the invoice which I had paid, I am shocked to know that they charged me for steering and suspension repair (Which was working before even) and now at the time of delivery, It wasn't working. I raised a complaint to Ford. But such kind of service is not acceptible from a reknowned company's service centre. My vehicle's steering is completely jammed. I suggest ford to look into this matter urgently as I am not at all happy with the service. I have all the bills and records which clearly shows that my vehicle was at excellent condition, and not it isn't in working condition after 14-days of service by Ford Team.

Hi Team,

My name is Dennis Steven Anthony and this email is in regards to the most pathetic and obnoxious experience I have come across with a ford service centre it feels like I made my life's most horrible decision by trusting Ford Service centre are good and I trust me I am very patient person and takes a lot to get me pissed off and with the following events which has happened will make you understand why I have gotten to this situation to send you'll and email, and this is not the end after this I am most definitely putting my worst experience with ford specifically SC ford vasai and their employee's on all social networking sites never the less let me enlighten you'll with the events.

on 11th Nov 2016 I had my car(Ford Fiesta) sent to the service centre and I was attended by the service Advisor (Dinesh Jogi) and I explained him precisely that the car was stopping without any reason and he assured me that issue will be resolved they took a few days and quoted and amount of Rs. 28, 502.24 for the total cost of servicing the Technician who worked on were as follows (Mukesh), (Abdul Rehman Sayyed), (Vikrant Patil) now I paid the amount and took the car so there were new front shock absorbers and fully serviced car I went out to the beach with my family and while coming back the car stopped and I mean dead stop firs the thought was the petrol but no it wasn't empty tank but some other issue I had to push the car and mostly had be embarrassed in front of my family and unknown people I called SC Ford no one answered apparently they were done for the day so no one was available so I called a local mechanic and he checked and said that the car was getting overheated so it stopped so asked me to wait and then start once it cools down so I called SC Ford in the morning and asked them to pick the car up and check the driver from SC Ford came took the car started it drove a little far and the car stopped he then called the service centre and spoke to some person there in interim my brother called the complaints team in Chennai and had a word with them I spoke to the so called supervisor (Mr Bernard) from the SC Ford Service Centre in vasai and he said that he might need to tow the car and with such audacity he was asking me to pay for the towing and he said that there was an issue with the engine oil leak and oil pump gasket and fuel rail and fuel pump needed replacement and I had asked not to replace it or change it so apparently I came to the service centre with an issue of the car stopping suddenly and I asked not to take care of the parts which was creating the problem however I replaced the shock absorbers can you imagine a manager putting the blame on the customer for their inefficiency so I still agreed and asked him to take the car because I wanted to get the car fixed because that was more important as I said it was very difficult to get me annoyed so the person took the car and then after checking (Mr. Bernard) Quoted and amount of Rs. 22, 000.00 for changing the parts he did all that and the Service Advisor this time was (Praveen Boricha) this all happened till the month of Dec 2016. as per Mr Bernard after the first Service the second Service is required any time after 3Months or 10000Km whichever comes first now me and my Family went to Nasik and were coming back to Bombay on 30th Jan 2017 and while coming back the car base was brushing on ever speed breaker the steering was not stable and on the western express high way the brake oil pipe started leaking and breaks were not functioning properly.

if you imagine on a free way with my entire family how furious I would have been after spending almost more than Rs. 50, 000.00 on the car Servicing and this happening not even 2months after the servicing, I called SC Ford today and spoke to (Mr. Bernard) and he with a shameless attitude is asking me to get the car to the service centre because he cannot send a service advisor or a technician and I am supposed to spend my day and a take a day off work to take the car to them to show them their mistake. eventually he agreed to send some one. and now primarily I need the names listed above in this email to be removed because they don't know what they are doing and putting innocent life's who trusted them in risk and they have the audacity to tell me that in service they will only check issues which will be informed to them nothing will be checked proactively if there is any pipes rusted or if there is any issue which might occur they don't do that. And they sent me an estimate of Rs. 18, 500.00 for the fix now how shamefull is that and they did not even hesitate to send me that and now have sent multiple emails to the customer complaint team of ford and they finally to answered my call and said that has already spoken to my brother and they have informed the dealer to get the brakes done thats it no compensation no actions against the dealership it seems no one is bothered to do anything which way more than disappointing

I need some explanation and some concrete action.