Ford India Complaints & Reviews

Dear All, I have booked Eco Sports on 10th Feb through Mr. Yogesh and while taking booking he advice the delivery will take place within 15 days and after 15 days he aqdviced that the same will take 45 days then on25th of March evening around 6oclock i received call and adviced by the Yogesh that vehicle is departed from chennai will arrive in Gurgaon within 10 days and he asked me for the compleate payment . Immediately i processed teh payment and on Monday 30th they received my compleate payment in there account and i visited and they adviced the same car is given to someone else then i escalated the matter to there Head Mr Marwah . WHo sits in the showroom and he adviced that within 15 days they will arrange the same and they apologised. Now today 15th i went and mr. marwah didnt met me and then i escalated the same there Head Sales Mr. SUnil Tondon who sits in Moti nagar and i am just waiting fo rthe update. But the commitment from Harpreet is really poor and staff is not up to the mark. Regards Prashant babbar Capricorn Logisitcs pvt ltd [protected]

PROBLEM OF A/C OF FORD FIESTA FINALLY RESOLVED DUE TO PROFESSIONAL APPROACH, EXCELLENT COORDINATION AND PERSONAL INVOLVEMENT OF MR. NARESH K SUTHAR, GM, CARGO FORD, BARODA. MY SINCERE APPRECIATION TO MR. SUTHAR FOR HIS GREAT SUPPORT AND THANKS FOR HIS AWESOME HELP.

This is with reference to my Ford Figo purchased in March 2013. I have been facing the problem of the car stopping abruptly while driving. i started facing this problem 5 months after purchasing the car. After repeated attempts to rectify the same I am still facing the same problem till date. I have 5 job cards with respect to this issue. The latest addition to this is that the car when stopped for 2-3 mins doesn't take self and refuses to start. I feel Ford India is incapable to handle this issue and hence my complaints are falling on deaf ears. I would suggest anyone who is planning to buy a car from Ford to refrain from doing so as they would be putting their own life in danger along with their near and dear ones.. Please spread the word..

HiMy Name is Anish Pathan We have purchased Ford Figo Diesel in year Nov 2011 from C G Road, Ahmedabad, (Registration no - Diamond white GJ 18 BA 211)Till date We have given car for service regularly. For last 2 services, We have given our car for service at S G. highway, ahmedabad.Recently on 5th Feb 2015 there was dent in my car, so we have given our car for repairing dent at S. G highway to Mr Kumar ( No [protected]). Car was sent to Sanand for repair for 3 days.Simultaneously since service was due, we have asked them to get our car service also. after 3 day Car was hand over to us, Till time car was given for service my car was running smooth, Suddenly my car started probleming me. Gear has become hard andwas not able to drive smoothly in 1st and 2nd gear shifting.My car has completed only 80000 kilometer, i have palced my car for inspection on 02/03/2015 again, Service Advisor Mr Nutan Suthar ( No [protected]) have informed me that he has checkedand resolve issue. But still i was facing problem in 1st and 2nd gear shifitng.Again i have placed my car for inspection on 17/03/2015, at that day Mr Nutan Suthar informed me that there is gear box issue and need to be repaired/changed.I have complain aboutsame to Mr RAvi Nair ( S. G highway Manager)for said issue, but again have not got any positive response from him.I Am suprised that on inspecting same on 02/03 they have not identified problem and on 17/03/2015 i am been informed that i need to change/repair the gear box.Car that was given on 05/02/2015 in good condition for service and dent repair for 3 days, suddenly started probleming me, on 02/03 it was not identifiable and on 17/03 it is been informed to customer to change/repair Gear Box. As i earlier also mentioned, my car has only completed 80000 kilometer and if in 80000 kilometer, FORD CARS are giving Gear box issue, it is really shame for customer that they are choosing car of FORD for their comfort and driving which start giving problem in 80000 kilometer and that too in CAR which is only 3 years and 3 month old. Till date i was not facing a problem of Gear shifitng and suddenly after giving my car for dent repairing at sanand for 3 days at sanand, My car has started giving me gear problem which is unpleasent experience for me. Some unwanted changes has been done in my car without my knowledge ( Gear box changing) and for someone personal interest in this 3 days.Is there any Responsibilty of FORD INDIA when customer are giving their car for serviceS?We are giving car for Service specially in FORD SERVICE STATION with belief and trust that, the condition in which we are givng car, we will get our car in same condition and with better service and smoothness. Instead of this we have started facing problem after Feb Service, This is very serious issue. I want Ford to investigate this matter with Mr Kumar(who has sent my car to sanand service station for repairing dent service) and Mr Nutan Suthar (Serivce provider at S.G. highway showroom) . I Am sure that unwanted changes without my knowledge has beendone under their inspection. MY CONTENTION IS THAT THE SOME OF THE SERVICE CENTRE EMPLOYEE SEEM TO BE INVOLVED IN THIS FOR THERE PERSONAL BENEFIT.MY Car is given back to me with same gear box issue condition and its worst to drive car with this conditon. No one from S. G. highway service station has any answer nor taking any responsibility.Would atleast expect positive response from FORD INDIA though i have not got any response from Service station. THANKS ANISH

I own a Figo - ZDI diesel model(Registration no. HR51AQ0730).
I have been reporting a problem since May 2014 at VGO ford service station in faridabad. The problem is with suspension parts where noise comes on rough as well as regular road.

the service center has fixed it 4 times, changed multiple parts(which have costed me a lot), but the problem is reoccurring. My last visit was on 28th Feb'15 when they changed another part and did wheel alignment as well. the problem has come back in 2 weeks and the alignment is also out.

Need help from ford to get this corrected.

contact num: [protected]
Aakash Gupta

Dear Concern, We are badly getting cheated by Ford india and it's authorized service providers ever since we purchased the vehicle. 1. Engine Noise: We are constantly complaining with Ford india service provider(Vibrant Ford- Erragadda, Hyd) for getting my vehicle engine noise problem, though they have taken my vehicle to station couple of time to rectify the issue, but they have failed to do so. Every time they keep my vehicle in station for more than weekdays. 2.Engine gets locked : With this issue my vehicle is suffering second time at Raja Sriram Ford Tirupathi - AndhraPrasdesh. Though this issue was resolved first time at Vibrant Ford- Erragadda, Hyderabad on chargeable basis though this should be done at free of cost as per the warranty T&C. Now Raja Sriram Ford Tirupathi comes back and claim to pay for the electrical device to get it replaced/serviced though it's in Extended warranty. Ford India comes back and claims, that my vehicle track shows that there was a claim to wards insurance for body shop work. Ford Team never investigates/understands what customer says and they don't believe in their own vehicle service database. As we clearly explains to the Ford India head office support team that, my vehicle gone through with body shop work before or more than 8 months and they are something related to vehicle body scratches and not related to major damages. But Ford india comes back and says, since your vehicle had a insurance claim, they cannot process my PCM replacement in Extended Warranty. Here are my couple of mails sent to [protected]@ford.com for resolution for your reference and needful. __________________________________________________________________ On March 13th 2015 [protected][protected][protected][protected][protected][protected] Dear Vidya, Greetings!! As we discussed, am forwarding the images of PCM shared by Raja shree ford people for your reference and needful. We never know is that damaged part belongs to my vehicle as we are not available during the investigation/opening my vehicle. I would request you to get the concrete information about the PCM installed during the factory assembly of vehicle. Thanks and regards, Siva Reddy +[protected] [protected][protected][protected][protected][protected][protected] On March 11th 2015 [protected][protected][protected][protected][protected][protected] Dear Concern, Greetings!! We want to complaint against the Vibrant Ford service station located at Erragadda- Hyderabad for not being fully analysed/resolved issues complained during vehicle taken for service. Here are the below list of pending complaints ever since the vehicle purchased by us.. List of complaints: 1. Engine hammer noise: Problem Description: we have identified the wearied noise from the engine and complained at Vibrant Ford for resolution, but the vehicle have been taken for service and kept at their station for weeks together and finally gave the vehicle in same condition. This is not one time case, was happened for couple of times. We got frustrated and asked them whether it can be resolved or not, but the reply is they have done what ever they can and later that's my wish to complaint to for india for resolution and this was almost a 8 months back matter. 2. vehicle engine getting locked : After few months, one fine-day morning when we try to ignite the vehicle its just just started and went to engine lock mode. next moment we called up the service station to correct the issue related to vehicle. Vibrant Ford taken the vehicle for service and finally came back with some 'x' value of money to pay to collect the vehicle. When we questioned like what exactly is the issue, nobody has a proper clue about the issue... some says cable got short circuit and some says "PCM" got locked and they got it rectified by reprogramming. we are not sure what was happened inside as we are not tech savvy's in automobile industry. Few months later, mean to say now my vehicle currently located in Raja Sriram Ford in Tirupati- Andhrapradesh for getting the engine unlock(repeated complaint), as per the Raja Sriram Ford in Tirupati my vehicle PCM got physically damaged/bent and that will not be covered under extended warranty for replacement. Conclusion : Ford India should take this case specially and provide the solution to us as we have been suffering with these kind o[censored]nresolved issues from months and years together. 1. How the unit got damaged/bent when the vehicle didn't met with any accident and there's no any kind of symptom to lead to physical damage, respective persons should understand that this PCM is not accessible to a common person just like that to damage it. 2. As a owner of the vehicle we didn't want to break it intentionally and got many more works to execute using my vehicle. 3. Last but not least, we would need the permanent solution related to my vehicle engine hammer noise. 4. We would like to know that why this PCM is not covered under extended warrantyand please let us know the reason for vehicle being taken under extended warranty when these sensitive parts are not covered Vehicle and service station contact details are below for your reference.. Vehicle Registration Number: AP 04 AP 0279 Service Manager at Vibrant Ford Hyderabad : Mr Chandra Sekhar, Contact No: +[protected] Service manager at Raja Sriram Ford Tirupathi : Service Manager, Contact No: +[protected] We strongly believe that, ford india will drive the respective teams to take corrective actions against the issues described above to get the issues resolved at the earliest. Please refer my vehicle history in ford database to identify the number of complaints raised and services being done till now. Thanks and regards, Sekhar Reddy T [protected][protected][protected][protected][protected][protected] Ford India never bother's to reply back to a complained mails to it's Customers to understand the pain being generated by the It's authorized service providers. My Pledge: I am feeling completely helpless on this regard of being cheated / unfaire trade by 'Ford India' towards the sold of defective engine fitted vehicle. Further, even on consulting the authorities no fruitful result is coming into light. Under section 13 of the consumer protection act, 1986, if the goods complained against suffer from any of the defects specified in the complaint or that any of the allegations contained in the complaint about the services are proved, the district consumers forum issues an order to the opposite party to do one or more of the following things. (A) to remove the defect pointed out by the appropriate laboratory from the goods in question. (B) to replace the goods with new goods of similar description which shall be free from any defect. (C) to return to the complainant the price, or, as the case may be, the charges paid by the complainant. (D) to pay such amount as may be awarded by it as compensation to the consumer for any loss or injury suffered by the consumer due to the negligence of the opposite party. (E) to remove the defects in goods or deficiencies in the services in question. (F) to discontinue the unfair trade practice or the restrictive trade practice or not to repeat it. I just want my vehicle back in good condition or total cost of my vehicle money back along with all the charges spent on my car. I've spent unnecessarily or else I'LL have to approach the district consumers' forum. And now Ford India people have to decide which one to select from the above given legal options - whether to give my Repaired car with genuine parts back or face the trial. Thanks and regards, Sekhar Reddy T [protected] [protected]@gmail.com info.[protected]@gmail.com CC to Ford Customer Support CC to Local press CC to Consumer Complaints

CAR WAS GIVEN TO CARGO FORD FOR REPAIRS OF AC AGAIN ON 12/03/2015 FOR THE EIGHTH TIME. IT WAS DELIVERED TO ME AFTER REPAIRS ON 13/03/2015. DURING REPAIRS ON 13/03/2015 CARGO FORD REPLACED THE LOW PRESSURE PIPE (TUBE ASY WTR OUT 1445670) AS IT WAS LEAKING AND. RS 2793/- WAS CHARGED FOR IT. HOWEVER THE COOLING HAD REDUCED BY FIFTY PERCENT ON 17/03/2015. AND HAD COMPLETELY STOPPED COOLING ON 18/03/2015.

CONTINUED FROM EARLIER COMPLAINT OF 21st MAY 2014. THE CAR FORD FIESTA WAS ATTENDED BY CARGO FORD, VADODARA(BARODA) FOR THE SEVENTH TIME, IN A SPAN OF 18 MONTHS, FOR AC PROBLEMS FROM 23/02/2015 TO 02/03/2015. DELIVERY OF THE CAR WAS TAKEN ON 02/03/2015 BUT HAD TO BE TAKEN BACK TO CARGO FORD FOR THE SAME AC PROBLEM AGAIN FOR THE EIGHTH TIME ON 12/03/2015 AS THE AC HAD AGAIN STOPPED WORKING. I WOULD LIKE TO REMIND HERE THAT THE CAR AC PROBLEM WAS FIRST ATTENDED BY CARGO FORD ON 27/09/2013.

Dear Ford ream. I am facing 2 severe problems from day 1 of purchase of this vehicle. 1) Clutch hard issue:- i have a severe complaint of clutch hard from day 1 of purchase of my vehicle. Same has been brought to notice of Talera ford service center at Nigdi pune many times during servicing. Every them they do the bleeding of the hydraulic clutch release system and say you will not face problem again. But it just gives me relief for another few hundred Kms after which clutch again becomes hard. It seems there is a problem in the clutch from day 1 of the vehicle which should be replaced by Ford. During my todays servidcing same has happened and i have asked them to replce the clutch under warrenty understanding the this issue is from day 1 for which they have neglected. I am fed up with this kind of irresponsible response from a Ford Dealer. I want Ford India to look into this issue for a permanent solution which could be clutch change. 2) Left front window panel speed slow and making creeking noise during during its movement upwards.Same is there from day 1 of the vehicle. All these incidences have shattered my belief on Ford product and service. I Hope i will get support from Ford India Pvt. Limited to resolve these issues. Looking forward for support. Regards Rohit Bhat [protected]

BOOKED ECO SPORTS (MARSH RED) ON 31/10/2014 ON COMMITMENT THAT THE VEHICLE WILL BE DELIVERED IN FIRST WEEK OF DECEMBER. WHEN CONTACTED MESSAGE WAS CONVEYED THAT THE VEHICLE WILL BE EXPECTED AROUND JANUARY. AFTER A LONG PAITENCE AS I SPOKE TO THE DEALER - JASHREE FORD -- JAMSHEDPUR----JHARKHAND-- THEY TOLD THAT THE SUPPLY WILL TAKE LONG TIME. WHILE BOOKING OF VEHICLE THESE PEOPLE FOOL CUSTOMERS AND TAKE THE BOOKING AMOUNT. IS IT THAT THERE IS NO SUPPLY OF MARSH RED - TITANIUM ? CAN I GET THE PHONE NO'S OF THE COMPANY PEOPLE WHO CAN ATLEAST GIVE AN ASSURANCE FOR VECHILE DELIVERY.

My car (Ford Figo- AN01J 3395) was given for repair to Ford service centre on 01 Jan 15. Its been 1 and half month, still they are not giving it back. They are giving silly excuses like spare parts are on the way. They are placing orders for spare parts in installment. I don't know why such approach is there from these service centre people. Either they are not capable or they are knowingly delaying. I don't have any other option because there is only one service centre at Andaman and these people are showing their monopoly.

In the age and times where Customer is the King, FORD Gurgaon team sure treats their customers as least bit important. Background: Booked FORD ECOSPORT MARS RED PETROL Car on Dec 25th 2014. Expected delivery in Jan 2015, postponed due to delays from FORD and was told we will get the car by 1st week of Feb 2015, The team has only been talking including the manager in charge. What I really don't understand about this whole team is why on earth do they try to sell diesel car a completely diff model and color from what I as a customer actually want.. Do they think they have the power to change a customer's choice.. that smart?????? they don't have the basic manners of even communicating with customers properly. Just dragging on and on and not having one bit of responsibility towards their own commitments.. If the Owner of Ford in India has the least bit of customer service in mind, then he would have ensured to have a team across India to ensure customers' are heard and service is done in the right manner. U seriously need to change Man...i[censored] want to survive in this market. I have been patient enough, I want some serious action to be taken against the Gurgaon Harpreet Ford Team for complete lack of responsibility and I want the car as booked to be delivered within this week.

In the age and times where Customer is the King, FORD Gurgaon team sure treats their customers as least bit important. Background: Booked FORD ECOSPORT MARS RED PETROL Car on Dec 25th 2014. Expected delivery in Jan 2015, postponed due to delays from FORD and was told we will get the car by 1st week of Feb 2015, The team has only been talking including the manager in charge. What I really don't understand about this whole team is why on earth do they try to sell diesel car a completely diff model and color from what I as a customer actually want.. Do they think they have the power to change a customer's choice.. that smart?????? they don't have the basic manners of even communicating with customers properly. Just dragging on and on and not having one bit of responsibility towards their own commitments.. If the Owner of Ford in India has the least bit of customer service in mind, then he would have ensured to have a team across India to ensure customers' are heard and service is done in the right manner. U seriously need to change Man...i[censored] want to survive in this market. For now, I want my desired car to be delivered to me in next 2 days. I have paid 3 lakhs. ASHISH PURI [protected]

Myself Ashwani sharma, writing this from jalandhar from where I bought your esteemed car Ford Figo on 17/06/2010 PB-8BQ6635 from Bhagat Ford, A B Motors Pvt Ltd, Jalandhar. Whenever my service is due I directly go to your authorised service centre, and as per the problem was communicated to your agency team, I had done with my car service. Every time I found some fishy voice in car or any other technical problem which I experienced during driving, I always tells this to your service centre employees, and they said we have correct and checked it thorough. Now I went there for accident insurance on 17/01/2015, on the same day I again told them that my gear is becoming noisy, kindly check, the same has been communicated to them before also in last service. Without getting notice of the problem they are very urgent to pursue the bill, and on 23/1/2015 they told us that your car mechanical parts that I don't know in technical language are of no use, which have to be change. Now let me tell, when I had asked them about the same problem in previous services they always said its ok, and they are very urgent to give the bill and ask for payment, if they are very sure about the problems and thoroughly checked I might not face this problem. The service is so much pathetic that the manager never go through the risk analyst to avoid any further problem. This kind of response will make your sale down, as myself as a government employee, started telling everyone not to buy any ford car. Lastly if I found any bad response while dealing with me, I will go to consumer court for the claim which I have to bear this time extra because of only bad technical knowledge of your service team.

Hii my name is ankur Srivastava i, m driving in ford titanium 1.4 2013 module service aling Notes My Car Niose Problem and Vibration proble many time meet to service center but Till date Problem Still pending Please Aling Technical team and rectified the Same..

I PURCHASED FORD ECOSPORT 1.5 TITANIUM DIESEL FROM NOIDA ON 24.12.2013. THE CAR WAS SERVICED FROM HARPREET FORD OKHLA SERVICE CENTRE FOR THE SECON TIME ON 21.12.2014. THE CAR WAS DELIVERED @16.00 HRS. ON THE SAME DAY BY THE DRIVER MR.ISHWAR MANDAL. MY CAR WAS STOLEN FROM MY RESIDENTIAL PREMISES JUST AFTER A WEEK ON 30.12.14. FOR WHICH FIR HAS ALREADY BEEN LODGED. I CONTACTED HARPREET FORD CUSTOMER CARE ABOUT IT AND SAID THAT DUPLICATE KEY CANNOT BE MADE WITHOUT PLACING ORDER TH THE FORD COMPANY. MY CONTENTION IS THAT THE SOME OF THE SERVICE CENTRE EMPLOYEE SEEM TO BE INVOLVED IN GETTING THE KEY CODE CRACKED AND GETTING THE CAR STOLEN THROUGH THE BIG RACKET. I FAIL TO UNDERSTAND THAT THE CAR JUST CANNOT BE STOLEN WITHOUT SERVICE CENTRE'S EMPLOYEES CONNIVANCE. FORD COMPANY MANAGEMENT SHOULD LOOK IN TO DUBIOUS AND UNETHICAL PRACTICES BEING PROMOTED BY THE SERVICE CENTRE AND TAKE APPROPRIATE ACTION AGAINST THE FRAUDULENT PERSONS. THE COMPANY WOULD BE EARNING BAD NAMES BECAUSE OF SUCH MALPRACTICES IN THE SERVICE CENTRE.

Ford Figo 1.4 TITANIUM FORD INDIA Ltd. Registration No :- UK07AJ9798 Owner’s Name :- RAJIV Kr. Gupta Chasis No:- MAJIXXMRJIBE32364 Engine No:- BE32354 Registration date : - 31 – May – 2011 Color:- D. White K.M.S. :- 82617 Km. Dear Sir. I have this issue with Ford Figo 2011 model while I took on 31 May 2011 from A.B. Motors Pvt. Ltd. Dehradun (UK). I am one of the victim who faced worse an bad service received from both Bhagat Ford, Dehradun (UK) and SUGANDH CAPITAL Pvt. Ltd., Meerut (UP). Even they repaired and replaced my good working condition peripherals also and raised bill to lacks with 3.5 years. But now condition had over flowed to worse. Now on October 2014 I had issue for my car “Turbo to be changed. So I had talk to the “representative SUGANDH CAPITAL, Meerutas the car was not in the running condition I chained it from my residence (Najibabad Distt – Bijnor (UP)) to ford Meerut on[protected]. After a check Mr. Malik (Representative at Ford, Meerut) told me that car turbo need to be changed he told that the car needs service also. So I told him please do everything that car needs to be done. I paid 23, 269 rupees on[protected]Kms. 81939). The car run 670 Kms. Smoothly in 12 days after 12 days when I was returning from Delhi the car automatically stopped at Meerut Pauri Highway near Mawana at 11:30 PM. Me and my family were in a dilemma. About 2 hrs. I was roaming from for help in the jungle and chained my car at 6’O clock in the morning with my family and grand child who is one year old. That night can never be forgotten and regretted the day I bought this car. This is not the first incident. Every incident is just a painful and life giving journey with ford within 3.5 years. I feel a shamed owner of Ford Figo and now how can I broadcast to buy Ford. Now I had a talk with Sugandh Capital Meerut. They are not giving faithfulresponses according to them my engine is ceased and needs another thousand of money. Now who should be responsible to the pain I had taken own my family money and time. I therefore request to feel the pain of medium class customer who brought this car after so many sacrifices on financial / Personal front. Please help me to fight against Sugandh Capital Pvt. Ltd. Meerut and had to pay for this carelessness and life giving incident. Regards Rajeev Gupta 26 dec 2014 Sevaram Street Najibabad Distt – Bijnor (UP) Mob:- +91 [protected] gupta.[protected]@gmail.com

I've been continuously following up with dealer for RH Tail lamp crack during service on[protected] but no resolution has been done till yet. Also during revisit for HVAC malfunctioning where they changed the resistor, but i also reported for driver door window glass malfunctioning which is still same where they did only greasing but its a motor malfunctioning indeed. Request you to kindly take up the matter on top priority as i've had a lot of feedback calls from ford as well but issue is still unresolved. Kindly arrange for replacement asap. Regn No. - DL10CF 1496 Regards, Nikhil Baluja. Mob - [protected]

I am deepak and didn't ve i have bought ford figo due to minor damage ib this showrooms bodyshop but an advisor namely mr.pradeep switch off his cell for two days i have called bodyshop several times nobody can gave me satisfied answer so i have called bodyshops manager but he didn't pickup the phone i am harrased with this kind of nature of ford motors kindly help me please my car no is HR12V3350

From: "ranjeet kumar" <[protected]@gmail.com> Date: Mon, 3 Nov 2014 17:40:55 +0000 To: Customer, Care (.)<[protected]@ford.com> ReplyTo: [protected]@gmail.com Cc: <prithbi.[protected]@aarnaautomobiles.com> Subject: Re: Reply from Ford India[protected],[protected] Dear Sopna Reminder for below & my last mail I need your help for find & solve problem I have not enough time to put time on it. I need failure cause report for engine over heat. What is your accepting average for millage in indian road for figo car ? I know you can say depend on driving style but I need just Lum. Sum idea. ranjeet kumar ________________________________________ From: ranjeet kumar <[protected]@gmail.com> Date: Sat, 1 Nov 2014 13:48:37 +0400 To: Customer, Care (.)<[protected]@ford.com> Subject: Re: Reply from Ford India[protected],[protected] My Dear, Sopna, prithvi thanks for your e mail & proper consideration. i just wants to bring some facts in your brain that vehicle is only driven by 7841 km please find attach receiving slip form your dealer 2nd all service done by your service center so no way to accept your cause . if the problem other than engine i can accept your good will offer but i am not satisfied because you guys not clear to me my problem for engine over heating 2nd mileage problem. you offer me extended warranty can i have terms & condition for your warranty. if i accept without knowing the problem of this engine in future i have problem where i go because as per your last mail you doing for me in good will condition & free of charge. do you think if you are my customer & if you get same problem from me with world wide brand car you satisfied i don't think if yes then write me how. Do you think about your brand & future about your company i paid the money for my dream with brand but here i am i have no car & i am renting the car for used i have brand new car but i can not used because mostly time with you, i can used my car but i am not satisfied where i get problem & i have to bring service center every time. i need your help for find & solve my problem otherwise i have to think more for how to solve my this problem. i apologize for my mail because i have to find the way for solve my problem. Thanks & regards Ranjeet Kumar [protected] On Fri, Oct 31, 2014 at 8:38 AM, Customer, Care (.) <[protected]@ford.com> wrote: Dear Sir, This mail is in continuation to our earlier correspondence regarding the concern you had raised with us. The vehicle was reported to our workshop on 07.10.14 @ 26000 kms approx for vehicle not starting issue. We understand from our dealership that they have thoroughly inspected the vehicle and found that engine was not responding hence they have taken up this issue with our technical team and found the vehicle was driven on overheating condition and due to that the consequential damage has occurred and understand engine part (short block) needs to be replaced. In lieu of the above stated facts it is apparent that there is no manufacturing defect on the part of the product nor there is any service deficiency on the part of the dealerships in question, however considering the fact that you are one of our loyal customers we have had a detailed discussion with our management and are pleased to state that, we have informed the dealership to carry out the necessary repair work free of cost as a gesture of goodwill, basis only to restore your faith and build confidence on the product. In our endeavor to satisfy our customers by looking into the minuscule of details and since you are one of our loyal customers, we have had a detailed discussion with our management and are pleased to state that we would be supporting you with fourth year extended warranty alone only as a special gesture of goodwill. We request your kind understanding and support us with accepting the offer which we had extended is the best that we can offer, we also regret to inform you that we would not be able to accede to you claim on car replacement/refund /compensation. We apologize if we have not been able to meet your expectations. We would ensure that quality work will be carried out by our dealership post your approval & would be delivered to you at the earliest. Request your understanding & co-operation. Please feel free to contact us / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. Assuring you of our best services and continuous support at all times. Assuring you of our best services and continuous support at all times. Thanks & Regards, Sopna | Customer Relations | Ford India Pvt Ltd, Toll Free No[protected] /[protected]. From: ranjeet kumar [mailto:[protected]@gmail.com] Sent: Wednesday, October 29, 2014 1:52 PM To: Customer, Care (.) Cc: prithbi.[protected]@aarnaautomobiles.com Subject: Re: Reply from Ford India[protected],[protected] Reminder. ranjeet kumar ________________________________________ From: "ranjeet kumar" <[protected]@gmail.com> Date: Sat, 25 Oct 2014 01:20:07 +0000 To: Customer, Care (.)<[protected]@ford.com> ReplyTo: [protected]@gmail.com Cc: prithbi.[protected]@aarnaautomobiles.com<prithbi.[protected]@aarnaautomobiles...⇄ Subject: Re: Reply from Ford India[protected],[protected] My dear As you know I am waiting for your quick response for my last mail. if you guys require anything from my Side please send email back To me I need your final plan. Thanks & regards. Ranjeet-kumar [protected] ranjeet kumar ________________________________________ From: ranjeet kumar <[protected]@gmail.com> Date: Tue, 21 Oct 2014 19:17:09 +0400 To: Customer, Care (.)<[protected]@ford.com> Cc: prithbi.[protected]@aarnaautomobiles.com<prithbi.[protected]@aarnaautomobiles...⇄ Subject: Re: Reply from Ford India[protected],[protected] if this is the case I have some question & option for you guys . first option - I need complete engine change from your side other wise we are not going to accept plus new warrant date. second option - evaluate the current market value at 8000km and replace my car. Thanks & regards Ranjeet Kumar [protected] [protected] On Tue, Oct 21, 2014 at 4:38 PM, Customer, Care (.) <[protected]@ford.com> wrote: Dear sir, We are in receipt of your mail and noted the contents. However we are not able to connect you since you are out of country and we are in constant touch with your father regarding the concern raised with us. We would like to clarify through this mail that we had reviewed your concern diligently with our dealership along with our technical and regional service team and instructed the dealer to replace the short block under warranty and the part has been ordered by the dealer and which is in transit, once the part reached the dealership our dealer will be able to fix the issue and delivered to you on road worthy condition. We also instructed our dealer to provide necessary assistance in this regard. Request your kind understanding in this regard. Please feel free to contact us / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. Assuring you of our best services and continuous support at all times. Thanks & Regards, Sopna | Customer Relations | Ford India Pvt Ltd, Toll Free No[protected] /[protected]. From: ranjeet kumar [mailto:[protected]@gmail.com] Sent: Tuesday, October 21, 2014 1:06 PM To: Customer, Care (.) Subject: Re: Reply from Ford India[protected] Reminder. Do you have any up to dates from your technical side Before you. Guys going to make any change on engine I have to know. ranjeet kumar ________________________________________ From: "ranjeet kumar" <[protected]@gmail.com> Date: Thu, 16 Oct 2014 14:43:50 +0000 To: Customer, Care (.)<[protected]@ford.com> ReplyTo: [protected]@gmail.com Subject: Re: Reply from Ford India[protected] Can I have feedback regarding my issue. ranjeet kumar ________________________________________ From: ranjeet kumar <[protected]@gmail.com> Date: Tue, 14 Oct 2014 17:07:57 +0400 To: Customer, Care (.)<[protected]@ford.com> Subject: Re: Reply from Ford India[protected] My dear friend Are you relay read the all e mail before give me answer please read all mail than you understand what is my problem. My car in your service center from 4th October 2014 As you know we go many times in your service center they just look & said next service after better millage i got no problem. IN 8000 KM over hit the engine & burn the head gasket this real problem not maintenance problem not service problem?? i think some manufacturing fault going on engine but every body try to cover & now putted on customer called misused but i don't think we are going to accept your this point. i try to pass all information for fix your problem but you guys wants to fix next time now you no more chance i spend money for bring my car every time your service center. engine is failed, i have no more car for used, time west, money west & the best part now everybody have to find the solution. As you know for your reference i am also working with oil & gas field i have knowledge very well about engine so please take serious if you can open our company website you can see what i am doing here www.ceemfze.ae thanks & regards. ranjeet kumar On Tue, Oct 14, 2014 at 3:46 PM, Customer, Care (.) <[protected]@ford.com> wrote: Dear Sir, We are in receipt of your mail and noted the contents regarding your vehicle bearing the VIN MAJ1XXMRJ1EL16586. We kindly request you to fix up an appointment with your nearest dealership and demonstrate the concerns to attend and resolve as per the Ford India warranty policy. We had instructed our dealer to provide necessary assistance in this regard. We had instructed our dealership to provide the necessary assistance to you in this regard. We here with attach the mileage tips for more clarification. We solicit your kind understanding in this regard. Please feel free to contact us / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. Assuring you of our best services and continuous support at all times. Thanks & Regards, Sopna | Customer Relations | Ford India Pvt Ltd, Toll Free No[protected] /[protected]. From: ranjeet kumar [mailto:[protected]@gmail.com] Sent: Tuesday, October 14, 2014 4:06 PM To: Neeraj Kumar Cc: Customer, Care (.); J, Sopna (J.) Subject: Re: Reply from Ford India[protected] As you know i am coming back to my home city by 20 October for celebrate Diwali if my car is not ready i have to change my plan because right now i not inerested to spend anther car money so i have to change my plan & ticket date so please inform below mail ASAP. can i know the status off my car & what is your plan ???? Are you done with investigation ????? when is ready & whats your plan for fixing the car please inform to us . thanks regards ranjeet kumar On Tue, Oct 7, 2014 at 3:16 PM, Neeraj Kumar <neeraj.[protected]@aarnaautomobiles.com> wrote: > > Dear sir, > We received the vehicle on 4pm in our workshop and work in progress. > > > Thanking & Regard > Prithbi Raj > Service Manager > Aarna Ford > Mob-[protected] > > > ________________________________ > Subject: Re: Reply from Ford India[protected] > To: [protected]@ford.com; [protected]@ford.com > CC: [protected]@aarnaautomobiles.com; neeraj.[protected]@aarnaautomobiles.com > From: [protected]@gmail.com > Date: Mon, 29 Sep 2014 18:20:22 +0000 > > As per your suggestion we send vehicle your service center but after your servicing done blow the all coolant now my father contact your service center they are saying head gas kit burn so now I have no idea which kind facility you provide us you guys try to solve our problem or make more problem for us now for this all extra expense who is the responsible if possible have to exchange car so I can change my car & give you extra money change. > ranjeet kumar > ________________________________ > From: "Customer, Care (.)" <[protected]@ford.com> > Sender: "J, Sopna (J.)" <[protected]@ford.com> > Date: Mon, 15 Sep 2014 05:18:20 +0000 > To: [protected]@gmail.com<[protected]@gmail.com> > Cc: [protected]@aarnaautomobiles.com<[protected]@aarnaautomobiles.com>; neeraj.[protected]@aarnaautomobiles.com<neeraj.[protected]@aarnaautomobiles.c...⇄ > Subject: Reply from Ford India[protected] > > Dear Sir, > > > > This is subsequent to our earlier correspondence, regarding your vehicle bearing VIN number MAJ1XXMRJ1EL16586. > > > > Further to the telecon we had with your goodself ([protected]) we hope we have provided necessary clarification regarding the concern raised with us. We understand from our discussed that you will be able to report our dealer for the mileage test after pooja holidays. As far as mileage is concerned Ford India does not specify any mileage for the cars as it is totally dependent on the driving condition, habits, tyre pressure, quality of fuel etc. However we are pleased to be of service to you addressing the said issue noticed if any. We kindly request you to fix up an appointment with our dealership and report as per your convenient time on the same. We wish to inform you that our dealership will check all parameter of the vehicle to conduct a joint mileage test along with your good self to ensure the vehicle is performing to your expectation. Post inspection and joint mileage test, concerns observed if any will be addressed and resolved as per Ford India Warranty Policy. We had instructed our dealership to provide the necessary assistance to you in this regard. We here with attach the mileage tips for more clarification. > > > > However we once again wish to clarify you that the tyre is standard that comes globally and as per the specifications. We once again wish to inform you that the spare wheel provided with the said car is a part of standard fitment and for use during emergency purpose for short run distance only so, the alloy wheel was not provided for the stand by tyre. We request you drive the car with complete confidence on the product we would back it up with prompt & quality service through our dealership. > > > > Request your positive understanding in this regard & be rest assured on our support in terms of prompt service and the quality of the product. > > > > Please feel free to contact us / Mr. Neeraj Kumar Service Manager [protected] / Mr. Prithvi [protected] our dealership for any other clarifications /assistance. > > > > Assuring you of our best services and continuous support at all times. > > > > Thanks & Regards, > > Sopna | Customer Relations | > > Ford India Pvt Ltd, > > Toll Free No[protected] /[protected]. > > > > > > > > -----Original Message----- > From: Abesheik, H (H.) On Behalf Of Customer, Care (.) > Sent: Saturday, September 13, 2014 1:07 PM > To: '[protected]@gmail.com' > Subject: Reply from Ford India[protected] > > > > Dear Sir, > > > > Thank you for contacting Ford India. > > > > We appreciate the time you have taken to write to us. We have noted down the contents of your mail and have taken up the issue with the dealership concerned. > > > > We would revert to you after we receive relevant information from our dealership. Your concern number is[protected] > > > > Assuring you of our best services and continuous support at all times. > > > > Thanks and Regard, > > Abesheik.H, > > FIL – Customer Relations, > > Toll Free :[protected] |[protected] > > > > -----Original Message----- > > From: ranjeet kumar [mailto:[protected]@gmail.com] > > Sent: Friday, September 12, 2014 1:08 PM > > To: Customer, Care (.) > > Cc: [protected]@gmail.com; [protected]@gmail.com > > Subject: Fw: ford figo titanium petrol > > > > > > > > ranjeet kumar > > > > -----Original Message----- > > From: "ranjeet kumar" <[protected]@gmail.com> > > Date: Fri, 12 Sep 2014 06:38:41 > > To: <[protected]@ford.com> > > Reply-To: [protected]@gmail.com > > Cc: <[protected]@gmail.com>; <[protected]@gmail.com> > > Subject: Fw: ford figo titanium petrol > > > > Good morning every body > > Please see attach & also below complain > > I bought car as per your Sails guy explain & believe. > > Now > > Millage problem we never get more than 10 per litter your acceptable with Ac 15per litter without Ac18KM. > > I am working in dubai so I think i get as per expilation by your sails but I was wrong they sold with alloy wheel but they not give spare wheel with alloy just I want to fix my problem & I am happy with your product so I can continue relationship with ford brand if have suggestion please contact by my mail or my dad [protected] I am so sorry about my mail but we are tied with your dealer & service they said everytime next service. may be in future i have not good relationship with your service center In my near city because I complain for them. So may be I have to sold my car. > > > > Thanks &regards > > Ranjeet kumar > > [protected] indian consumer team. sir, madam i need your hep for how to solve my problem.