Ford India Complaints & Reviews

i bought a ford figo up 14cc 4907 purchased in nov 13 is giving continuous problems..after 3 months a manufacturing defect in front windshield as a fineline crack was not accepted by them as a manufacturing defect and was charged to me. even the policy they gave was zero insurance and charged a hefty claim amount at harpreet ford. for more then 1 week week i was without a car as they delayed on everything.this month a denting complaint for front bumper and back side door was handed over to them on third. after claiming from insurance they are charging Rs. 5k extra. even today they have done no repairs on the car and are delaying delivery. the service is the worst i have faced in my life and im so fed up with myself that why did i buy a ford car. rgdslokesh[protected]

I booked ford ecosports titanium (O) diesel model at Patna on 8th of Oct 2013 from Priyadarshi motor .That time price was 1064000/-. After several approaches finally priyadarshi motor said that he will deliver my ecosports on 1 Sep 2014 and now they said to pay 1131000/-.they say it's company policy to charge current price. Pls advise me what to do if he delivers car after 1 years and I paid already 851000/- and the due amount is 213000/- but they want dues + difference in current price 280000/- total 67000/- extra they want

Given below are the details of company:

Gofordeals.in,
11/29, Jheel Road,
Jadavpur,
Kolkata-700035
West Bengal,
India.
Phone Number :[protected]
Web site: www.gofordeals.in powered by ZEPO.
Support Contact No. +91 [protected]
Support mail Id. [protected]@gofordeals.in

On 20-06-14, I contacted in support Number to check the availability of Micromax A117 and one
Mr.Binay Agarwal answered that the mobile is in their stock and will be delivered within 5 days
if the cost of Rs.13200/- remitted online.
Accordingly I placed orders in their website and paid Rs.13200/- to Gofordeals through online via direcpay.com (Attached) for the supply of Micromax A117 mobile.
Immediately on 20-06-14, a confirmation mail was received from gofordeals with Order Id. FFGMR70184 with details of payment received, Courier, delivery within 5-7 days etc. (Attached)

Again on 23-06-14, 25-06-14 and 27-06-14, I sent Emails asking for details details of dispatch and tracking No.

On 27-06-14, I received an Email stating that my product had been shipped and will be delivered shortly, but it did not contain tracking details. On it's receipt, I called support number several times to know the tracking number, but my calls were not attended.

On 30-06-14 by 12.05 pm, One Shri. Sasi Singh addressing as Director Gofordeals called me and stated that some of his staff misappropriated the company funds and hence the problem. His wife is the Managing Director of Gofordeals. He assured that he will solve the problem and my money will be refunded.

On 02-07-14, Gofordeals sent an Email that the order cancelled and my money will be refunded within 7-14days asking my bank details to initiate refund(Attached). Accordingly I sent those details through Email.

Again on 04-07-14, Gofordeals sent an Email and confused that my product has been shipped giving fedex courier tracking details, (Attached) which was found to be wrong when verified with Fedex Courier.

At this stage, I sent an Email stating the above facts asking for refund. When Gofordeals was contacted, Sasi Singh assured me that my money will be refunded before 15-07-14 Tuesday. But my money is not refunded
till date.

Kindly take action on the company and the concerned persons for their fraud and cheating.

I further come to know that the same people running another company called wowbunches with same address, same contact no. etc (Attached)

For necessary action.

Given below are details of company:

Gofordeals.in
11/29, Jheel Road,
Jadavpur,
Kolkata-700035
West Bengal.
India.
Website; www.gofordeals.in powered by ZEPO.
Support Contact No. +91 [protected]
Support E mail Id. [protected]@gofordeals.in

On 20-06-14, I called the above support No. to check the availability of Micromax A117 Mobile and it was informed that it is readily available in their stock .If orders were placed with online payment, the product will be delivered
through Fedex courier within 5days.
After ascertaining that I placed the orders for Micromax A117 Mobile on 20-06-14 and paid Rs.13200/- to gofordeals through online via direcpay.com( Attached). Immediately I received a confirmation mail from Gofordeals.in with Order Id: FFGMR70184 informing the receipt of payment and product will be delivered within 5-7 days(Attached).

On 23-06-14, 25-06-14 and 27-06-14, I sent Emails asking for details of Shipping and courier tracking details,
for which I received an Email that Mobile has been shipped and will be delivered to me shortly without giving the tracking details. After which, all my phone calls to Support Number were not attended . On 30-06-14, One Shri Sasi Singh Director -Gofordeals ( as told by him) called me from the Support Number by 12.05 pm and informed that some staff misappropriated company funds and hence the problem. He further told that his wife is the Managing Director of Gofordeals and he will sort out the problem and refund my money.

On 02-07-14, he sent an email stating that the Orders cancelled and refund of Rs.13200/- will be initiated
within 7-14 days asking for my bank details.(Attached).
As requested, through Email on the same day I sent my Bank details for initiating refund asking for early refund.
But again on 04-07-14, Gofordeals sent an Email stating that they have shipped the product 0n 26-06-14, providing the details of Fedex tracking no. etc (Attached) But when checked Fedex Web site, it was found that they have given wrong details (Attached.)
Again no reponse from Support number as well as Support mail Id till 09-07-17. On 09-07-14, Sasi singh felt sorry
and informed that my money will be refunded before tuesday 15-07-14.
Till date my money is not refunded and they are answering my phone calls. I afraid that Gofordeals powered by Zepo is attempting to cheat me.
Hence I bring this facts here for appropriate action on that company and concerned.

Now I come to know that the same people are running a business called " wowbunches" in the same address
with same contact No. etc., as on[protected].00pm (Attached).


Posted here for necessary remedy and for taking necessary action,

Dear sir

My veh no UP32DT 6369 was run 62000 km with all servicr complited from service center Narayan Ford Lucknow now my vehicle is under BACK COMPRESSOR, pl advice what i can do,

pl do the needful

Thanks

Hemant Kumar Dubey

[protected]
d.kumar.[protected]@gmail.com

Lucknow

For refund, I received a call from Banglore stating that he is calling from gofordeals sales team. He navigated me to the following site. http://www.bankingdivision.net/ He was asking me to enter the credit card details along with CVV and password on this site. This site looks like as fraud site. I doubt on the above mentioned site. Please take action against this site and owner of site. He said this is RBI site, which is not the case. Writing this so as to aware people that do not get trapped in such fraud sites. Site : http://www.bankingdivision.net/ The site states that - Banking Division - India's first RBI authorized website to resolve ur issues within 24 hours !! Thanks, Sunil

my car ford figo no dl 7cn2176 went for general servicing @ 50000 km in RIDDHI FORD OKHLA DELHI, in that they found that gear mouting is supposed to replaced.i said ok goahead replace it but when i went for pick up my car they put this parts in paid list whereas i told him that i hv extended waranty and should be coverred under waranrty...and myself cross cheched the same with other ford workshop and they also cnfmd that this parts comes in waranty...
so i want this chgs return back..pls look into this matter...

Hi, I am giving a written complaint here against following seller. Seller: Gofordeals.in Parent Seller : Junglee.com Order no : #JKSRH84591 Order Date : 23-June-2014 Order cancelled : 25 June 2014. Received mail from seller, we will be initiating the refund process and you will receive refund in 4-5 business days. Day before yesterday, seller gave me call and told that I will receive refund by Friday, 11th July 2014. Till today, 11 July, did not receive refund of Rs 11790. -- Sunil [protected]

I had Ordered my phone on 19 June 2014, above Site.still i awaiting my order, Hardly it will take 2 days to jamshedpur from Kolkata. I called so many times for the given number in the website. Land Line was not working . And for the mobile number calls in that they lifted my call on 2 times, and they given answers are not true 1 ans: Ur tracking number is No:[protected] and Agency is FEDEX, ( i checked this in fedex courier its purely wrong) the representative name is : "some" Agarwal 2 ans: server is down will update later, Rep Name is "Suraj Sharma" On 27 of i got mail from gofairdeals like Dear Mr ilayaraja, Your product has reached Fedex Location in Jamshedpur. We just coordinated with them. The product is schedule to be delivered by tomorrow. There is some problem in the customer service phone line hence you cannot reach the customer service help desk. Kindly email in case you face any problem. Thanks Customer Care. After this mail also i did not my order, and i called so many time and mailed to the team, but they are not responding . I need the quick response of my order Regards Ilayaraja

I have Order my phone on 19 June 2014, still i awaiting my order, It will take 48 is more than enough to reached jamshedpur from Kolkatta. I called so many times for the given number by Web SITE .in that they lifted my call on 2 times, and they given answers are not true. 1 ans: Ur tracking number is No:[protected] and Agency is FEDEX, ( i checked this in fedex courier its purely wrong) the representative name is : "some" Agarwal 2 ans: server is down will update later, Rep Name is "Suraj Sharma" On 27 of i got mail from gofairdeals like Dear Mr ilayaraja, Your product has reached Fedex Location in Jamshedpur. We just coordinated with them. The product is schedule to be delivered by tomorrow. There is some problem in the customer service phone line hence you cannot reach the customer service help desk. Kindly email in case you face any problem. Thanks Customer Care. After this i had called and mail to them, But no one was responding to my call. Knowing of this i applied for refund my amount, in the website. but sill i did not any response from them. I need the quick response form the team .. Regards ilayaraja

I recently bought new ford ecosport from the dealer Kairali ford trivandrum.They gave a car which already run 250 kilometers and have minor scratches in it.As i book the car for my marriage purpose, since i cant refuse the car they gave.They also collected a hefty amount of 7500 as logistics and handling charges, apart from normal expenses.They didn't gave me any logical answer regarding the payment, about why they are collecting this amount?.Is it legal to collect this amount?.

I had ordered a mobile phone from the above mentioned website. Additionally, I had paid Rs.16, 650/- for the same on 1st June, 2014.

The phone number provided by him is +91 [protected]
and the e-mail id is [protected]@gofordeals.in
Other details mentioned on the website:
Call us:
Pick up the phone and call us on[protected]. We're available open, 6 days a week

Mail us:
Gofordeals.in
11/29 Jadavpur,
Kolkata-700035
West Bengal, India.

I received the following e mail from them after the payment:

{Dear MINAKSHI KALIA,


Thank you for your purchase at www.gofordeals.in.


Your order is confirmed & we' ve received your payment.


Order Details:

Order ID: PWHDE10875
Date Ordered: 1st Jun 2014 @ 1:35 pm
Payment Method: Online Payment(Online Payment)
Exp. Delivery Date: 5 - 7 days
Product Unit Price Quantity Total
CANVAS TURBO A250 16650 1 16650
Sub Total: 16650
Shipping: 0
Total: Rs. 16650}

It is 13th today and we have not received the product. He is not responding to the calls and not replying to any of our e-mails. He had provided us with a tracking number from fedex, which according to fedex is incorrect. The e-mail being as follows

(Order Details:

Dispatch Date: 10/06/2014
Courier Agency: Fedex
Tracking number:[protected]
Order ID: PWHDE10875(Subject to Payment)
Date Ordered: 1st Jun 2014 @ 1:35 pm
Payment Method: Online Payment)

(Dear Ms MINAKSHI KALIA,

You order has been shipped via Fedex.

Please find the Tracking Number stated below.

Tracking Number :[protected]

The product will be delivered to you by 8 pm this evening.

Thanks

Customer Support

Gofordeals.in)

On knowing this, i had asked for a refund from him after which he had stopped responding to any of our calls. The e-mail by me to him was:

(According to fedex, the tracking number provided is incorrect. Additionally, it has been eleven days and i have not received my parcel. According to you, it was supposed to reach me by 8 pm yesterday. My calls are being rejected on [protected] (your respective customer support). I need my refund immediately and would want my order to be cancelled in accordance with the point mentioned in your gofordeals assurity (which states that Your purchasing experience on gofordeals will not be abrupt. But if it does, we ensure you get the item you wanted or your money refunded, including shipping if any.)

Waiting for a good reply

Minakshi Kalia)

I had given my car to cargo Ford, Baroda on February 13/ 2014 with the problem of excessive noise due to running of blower fan at high speed immediately on switching on A/C . This was attended by Cargo Ford, Baroda, and I was charged Rs. 5000/- for attending the problem. It seemed to have been solved but after two weeks the high speed issue restarted. Cargo Ford was informed about it in the month of March 2014.The problem was again discussed with the service technician named Mr. Bhavsar when the car was given for servicing on 12/4/2014. However it was not attended to and the problem remained. Third time the car was taken to Cargo in the second week of May (This visit to Cargo ford was not entered in the records) I was told the noise of blower fan was due to its running at high speed as it was summer time and the ambient temperature was very high though it was explained that the blower ran at high speed immediately after switching on the A/C even in the early morning when the car was started for the first time at 5 AM. It is also brought out that the temperature on the dash board during day time showed 60 to 70 degrees and never above 70 degrees While the problem was being faced. Also the problem had started the first time when the ambient temperature was 12 degrees c at Udaipur. The car is around four and half years old, is single hand driven and has run around 35000 km. I have again given the car today (21/05/2014) to cargo Ford . I AM GETTING SICK OF FORD CAR, I WILL NEVER EVER BUY A FORD. (Email...[protected]@hotmail.com)

Hi, Dear Concern, After five months of pathetic & worst service experience from Noida Ford I am bound to write here that I am totally unsatisfied with Ford service assurance as I have lodged my complain to Noida ford almost 5 months back & my car is just 11 month old now that doors & door glasses of my car is making irritating noise continuously, car power window glass making trouble while closing & I have dropped my car to service center more then 10 times in this period for same issue but still they are unable to find the exact problem & did not able to resolve it I request them to call Ford service engineer to check my car & identify the exact problem but at the same time they denied. Even they repaired all the doors of car in warranty but still unable to rectify the issue & expert of service center told me that in Indian roads such noises are common & we can't resolve it & other told this is Ford car material problem this can not be resolved. 2nd issue after 3rd service of my car now I am getting mileage of 12km/l in Ford figo ZXI diesel model which was around 18-19 km/l before service for this also they tried 4-5 times but again fails. For mentioned issues I was visiting every Sunday to service center since 4 months & in between dropped my car 3 times for 3-5 days to service center also even I was now feeling harassed & not able to do some personal work as every time they take my car & again fails to resolve the issue. After harassment's of five month I am waiting for final call from Ford India if this will not resolve in a week time I'll go for Consumer court & also will make a big dent in Ford India as this complain I will share with my all Company employee (Nestle India Ltd) of India & Global & assuring you this will make big dent in ford car sale. Manoj [protected] Car No. UP 14 BZ 4459

I have booked a Ford Eco sport with down payment of Rs 300, 000 on Feb 7, 2014. Subsequently the budget announced excise cuts on cars and all car manufacturers reduced prices of cars and passed on excise cut benefits to consumers. However Ford did not pass on the benefit they received with excise cut on the Eco sport since the car is in demand. I have been corresponding with Ford customer service since March 7th regarding this issue but have not received a prper reply. After a number of automated replies from their customer service, finally I received a response from a Mr Neeraj to my complaint no.[protected] that input prices have gone up. However, Ford has increased its price on the Eco sport in the past 1 year 3 times on this excuse. Post budget there has been no cause for any input price increase and so I would like to understand why Ford have passed on higher excise cut benefits to the diesel (environmentally less friendly) version and only upto inr 6000 (instead of the excise benefit of between[protected] received by manufacturer) to the more environmentally friendly petrol (1lt) version? I have waited almost 3 months now after my down payment and would like to get delivery of my vehicle at a price with excise benefits that the Govt has given Ford in the budget. Your assistance in getting this matter resolved with Ford will be highly appreciated by me.

Dear sir
I HAD GIVEN MY KARBON MOBILE FOR CAMERA FAULT ON 14.2.14 JOB SHEET NO. K8819. TODAY I HAD Enquired for the jobsheet the employee told me that the camera he ordered has been cancelled and there is some different problem in the mobile for that I had to pay some charges of rs 500. I told him ten why he wasted my 2 months. Then he again told me that there is a camera problem and it is going to take some more time. I asked him how much time and give me in writing. He starting abusing me and thretened me that he lives in madanpura. He can do ay thing If I said any thing frthur to him. Please help me.

Hi Team, I had given my FORD Figo Car (TN 13 Q 8721 ) for service in Hosur Lathangi ford service center. I had raised a complaints of sound in front bonnet and Mileage. The representative (James) didnt take the car for test drive also. For the last 1 year i am doing service in CK Palaya Lathangi ford and i was very happy about the service. When i received the car. He mentioned the AC cleaning is done and charged 1400 rupees. Still the sound is there. After the service the brakes are not working properly ( got it fixed from other ford service center for Free). Previously it was working fine. The representative is not ready to hear the complaints. He is mainly concentrating on charging things like changing tyre. Anti rust, body shop works and doing some marketing. Not what we want. The front head light lamp ( Rs 120) is changed and labour for that is 161 Rupees. I had raised a complaint to Lathangi ford serivce manager mail. Till now i didnt get any response from them. Tried reaching ppl and no use in it.

I have booked the Ecosport Ambiente Diesel on the 15th of July 2013. I was informed that the delivery of the car was 3 months. October 2013 was the assured delivery date. However till date the keep one reason or the other for non delivery. Dealer Name: Himatsingka Ford N.H-37, Borsajai, Beltola, Guwahati-781028 Assam. Sales person: Pankaj [protected] it's been nine months still no news.

Respected sir,
Its lokha elapra calling from Roing Lower dibang Valley District, Arunachal Pradesh. I own ford figo. Few days back on my way to Tezu to attend my friends wedding. My car broke down while crossing a small stream.in which the gear no1, 2, 5, and reverse gear stopped working. But timely help given by one of the mekanic from Omie fort Naharlagun via phone i did any how resolve the issue of reverse gear. But could not resolve the issue of 1 and 2nd gear. But on assurance given by the service manager Mr Bomken Angu, that he would send one mekanic to resolve the issue, I left my car back in one of the garage.at Tezu. Feeling delighted i headed back for home.
Here in this side of our district we don't have good roads and to worsen the situation we don't have service center. So, i opted for calling Omie ford to look into the matter. But later on as the mekanic was informed to go and look into the matter Mr Bomken Angu who is the service manager refused to send the mekanic.
While me and Bomken had discussed earlier about the price as he had asked for 292 Rs per hour for 8 hours a day. As it is far away and it would take two days for journey which include to and fro so I was to bear that two days expense's too (292Rs per hour for 8 working hours. I readily accepted the proposal as all i need was my car repaired. But later Mr Bomken Angu refused to send the mekanic without informing me. As i had learned from the mekanic i immediately rang him up. But he did not respond to any of my calls even after frequent calls.
My question is how am i to use a car where the service manager changes his statement and wont pay any heed to.. As we dont have proper service nor support from the dealer am disposing off my ford figo. Would hate to buy a car whose only intention and motive is to sell car without providing service. Was planning to buy Eco sport now have cancelled the idea. Better opt for car who provide better customer service.
As of now I dont have photo, as the car is in tezu.

Dear sir
Mailed this compliant
From: ankit chauhan [mailto:ankkit.[protected]@gmail.com]
Sent: Tuesday, February 11, 2014 7:09 PM
To: President's desk, From (.)
Cc: Customer, Care (.)
Respected Ford MD and Quality Control and Sales Manager

With great dissatisfaction, I would like to bring to your notice the life threatening experience which I had in one month old new Ford Figo (only 2400 km).

On 09 Jan 2014, I purchased Ford Figo ZXi from Noida Ford. The details of the car as follows :
Color : Yellow
Model : Diesel ZXi
Chassis No. : MAJ1XXMRJ1DM86217

On Sunday, 09 Feb 2014, I was going to my home town along with my family. My cousin was driving the car. We stopped for a while and started again. We might have moved 500 meters and the car was at a speed of 50-60 km/hr. The car suddenly lost its contro
l and started moving right ways (wrong side) and when my cousin tried to control it, it suddenly took a sharp left turn while skidding on the road. The road was elevated at that place by almost 10 feet from the ground. Somehow he managed to stop the car just on the brink of entering the ditch. Luckily there was no traffic and no trees in that place and the car didn't topple. We were totally surprised and shocked. None o[censored]s moved for 2 minutes because of the life threatening mishap and the state of the shock we were in, due to what just happened.

The instant experience was, that even after applying the gear and accelerating, the car was not moving. Inspecting the vehicle there, we saw something hanging out of the left tyre. On further inspecting we found that shaft connecting engine to wheel was broken.

We registered a complaint A00052317, regarding the same. The vehicle was towed and sent to Meerut. No one contacted us regrading the same and resolution.

The biggest grievance which I have with ford is that, a new vehicle (just 1 month old) broke on the road while on the move and my entire family narrowly escaped death because of that. It raises a very big question on the quality standard of ford vehicles.
I have few questions :
1) Who owns the responsibility of such kind of breakdown and life threatening situation?
2) What if we might have met with casualty on board moving vehicle, that too brand new car?
3) What if there are other manufacturing defects in the car?
4) How can you restore my trust in Ford vehicle? I am scared to extreme to sit in this car again.

I demand a complete refund as I don't want to sit in this car which was not properly inspected and a poor quality material was used, which landed us in a life threatening situation.

Thanks
Ankit Chauhan


Note: Reply to this mail are not all satisfactory from Ford India and again when asked for the service invoice send a invoice having all together different details apart from the car's number and engine number.Details of the same are


SUGANDH CAPITAL PVT LTD
Customers Details Vehicle details
TUSHAR AGARWAL MAJIXXMRJ1DM86217 Sale date: 30-10-13
D1 FLAT NO[protected]:25 09
ARAVALI APPT FORD FIGO EXI 1.4 B. YELLOW
NOIDA UP16AS0596

OFFICE:[protected]

Followed by the things done by service team of Ford service center.

Major highlight of the service invoice which is wrong and put a big question mark on their process as felt cheated as so many information were wrong and thus gives an impression for there stock clearance gave me a faulty car and thus putted me and my family into live threatening situation. Major highlights for which need to be explained
1- Customer details
2- Sale date as correct date of billing is 31-12-13 and bought the Ford figo D Zxi on 9th jan, 14 from Noida Ford.


Thus, in very much stress as not getting any proper response from Ford India as investing my hard earn money to purchase a new car but what i got was a defected piece of trash as per my one month experience using my car.

Please, Assist me how will my query get resolved.


Thanks
Ankit Chauhan
Mob- [protected]