[Resolved]  Ford India — ford ecosport tyre issue

Address:

bangalore, 560037

I had bought a ford ecosport titanium plus sports variant (Deiseal) in the month of april 2019 from one of the showroom in the kerala called kailari ford, kollam. There were lot of other issues related to delivery as well in the services and these issues are solved after investing lot of my time and money.

The issue that i want to highlight here is that the tyre issue with the car that i bought. The first tyre issue happened to me in the second week of car delivery (Changing the tyre with the stepney for the brand new registered car in the middle of the road, its hard to believe but this is what is happened to me). After a lot of talks and complaints with customer care and show room they agreed to replace the faulty tyre with the new tyre.

(Second time) now the same tyre which is replaced is also having the tyre cut issue and the same has been raised with customer care as well. For the last tyre issue they have asked me to bring my car for inspection in one of the kairali ford showroom in kerala, but when i contacted the show room they were saying “due to lack of tyres in show room we are not able to serve you”. During this course of time i had bought one new tyre from outside and put it in the stepney as i need to go for a long drive. Now i really scared to drive my car on the road, due to the mentioned tyre cut issue. And i am not sure when is the next tyre cut issue is going to happen!!!

After a lot of research on internet and discussion with motor expert on this matter, it happens due to low profile tyre and does not suit for indian road, and these type of tyres come only with ford ecosport top end models from three brands bridgestone, apollo and michelin. I was ready to pay from my pocket and change all the five tyres to any of the suggested tyres from ford for this, but that does not solve my issue permanently. It is understood that, the issue is common with 17 inch rim (Comes with ecosport top end models just before the latest models) and the only solution to this issue is to change the rim to 16 inch

I have been trying with customer care and showroom for this permanent solution, but no proper response. I am hopeless at the movement and really regret buying a ford car

I hope this forum will help me to resolve this issue and address this complaint to the right people in ford (Esclation)