Future Group — FG shopping Card Number [protected] not working since Feb'15

Dear Sir, My Name is Reetesh Agarwal. I have FG shopping Card Number [protected] with worth Rs.9, 000/- per month. I have changed my paper card([protected]) to plastic card ([protected]) on dated 31st Jan’2015 at Big Bazzar, Sahara mall, Gurgaon (Haryana) but from 31st Jan’15 to till now my updated plastic card is not working as said amount not loaded from feb’15. I visit a lot of time at Big Bazaar, Sahara mall, Gurgaon but not getting any positive response from their side and they passing ball to customer care. And as per customer care this will be solve from Store end. So I request you please solve this matter on priority basis with balance amount of Rs.9, 000/- for the month of feb’15. I hope that I will be received a favorable response soon from your side soon.