Hathway Complaints & Reviews

One of the service provider ( named as Avinash Kumar) at Lakshmi Nagar, Delhi, Hathway broadband branch, or he told me so he is! Has done a fraud! He charged me for a 3 months plan, I was to get a new connection, but even after 4 - 5 days of my payment, he's not responding my calls, and service hasn't been met! He's delaying me by saying it'll be done today and making different excuses everyday! Please help me, my money is gone! I don't want...

We have recently shifted to Hathijan from Ghodasar in ahmedabad city alongwith GTPL cable set top box.

We have contacted cable TV operator for more than 5 times for the connection renewal.

But he hasn't provided proper support to us neither any one has given support from customer care department....

I have raised ticket for the no internet service and tired reaching out to the customer service but there is no response. It’s been three days i am having no internet connectivity and customer service numbers are also no reachable. No proper resolution on try the ticket was also raised i dint receive any response....

I have received so many calls from hathway and offered the 3+1 package.
I have taken written confirmation of offer with full details of offer.
Offer is :
3+1 months
1000 gb per month
50 mbps speed
Amount 1463 inr

Executive is followed up till the payment done with different numbers
I have paid the amount in[protected], once i have done the payment no response from the executive...

A/c no# [protected]
New broadband connection installed on 30th of june. And account activated on 1st of july but after activation getting the network speed less than 50kb/s some times in single digit. Raised service request nobody is ready to give resolution for the same even called to the executive they will discoonect my call.
So i'm very disappointed the ways of hatwya people. If you people's are unable to solve this issue....

My name is alex fernandes i am hathaway customer a/c no - [protected]
By mistakely i had done my recharge on (11/03/2020) before my expiry date which was 05/04/2020 as my prious recharge was on 4/01/2020 so my 20 days of buffer is pending.
I hope you understand the above mentioned also i had called customer service on march month and explain the same also i have emailed my complaint to billingdesk on 24/06/2020 but nobody...

Account # [protected] - i have taken a new connection. From the very first day of the internet connection activation, the internet has been available in patches. Most of the time the internet is extremely slow - less than 8mbps when 50mbps has been promised....

Hi,

I'm srishti gureja. I have been using hathway broadband connection since more than 2 years and it was quite satisfactory though they always take long time to fix any issue but this time they disappointed as well as annoyed me like never expected. My internet connection is not working from past 2.5 months. There is not even a slow connection. I tried contacting them atleast 20 times. Initially they answered my call after...

Hello on 2/07/2020 i have recharged my hathaway account with rs. 377
But still channels are not visible on my television...

I am having account no [protected] for my broadband connection. The connection was taken on 28Jun19 with yearly prepaid plan. This was to expire on 28Jun20. I was getting computer recorded reminder calls for renewal. But when I was trying to recharge online it was showing 0.00 amount due, and technical issue. So many times I contacted customer care no [protected]. On this number if I select existing customer with account number and all, line...

I am getting call every hour to renew my account even though i have sent a mail to helpdesk regarding their bad service and my decision to opt out of their service. my account number is [protected]...

My gtpl wifi is not working at all at night....

We have done payment for hathway broadband connection on 21st march 2020 which was before lockdown. Till date there is no response from hathway team. We have been calling to the numbers provided but no one responded/responding. This is not fair. They have taken the amount and left it. They didn't even refund....

I have Renewed Hathway Internet connection for 6months on 15th April. Moved to Visakhapatnam due to covid situation on 20th of April. Since then I’m not using the internet, and will not be staying in the internet connection address till October 2020. I spoke to the Hathway customer care team to pause the connection till the time I’m back, but the Hathway team is not giving a proper resolution nor keeping the internet pack on hold. The...

I have recently shifted to my new house so I apply for connection transfer of my GTPL Broadband Connection on 23rd June and paid 560 rupies as transfer fee and today is 1st July and they are still not coming to change my connection to new location .I have tried so many times to inform their customer support but they are not doing anything

Registered mobile number-[protected]
Name -Radhe Graphics...

I am not able to browse the internet. I am calling customer care for the last 3 days daily. They close the ticket without any resolution. Currently, the service request is active but no response from the last 3 days.
Ticket NO. 30062020M294833 closed without solving the problem.
Ticket No. 29062020M270638 closed without solving the problem.
I have raised proactively raised this from their self-care service, ticket no....

Dear sir/maa'm,
This is to inform you that last year on 26th june 2019, i paid the annual fees for the year along with the additional 90 days usage of hathway broadband connection & accordingly my next renewal should be on 25th sept'2020 but i am continuously receiving sms, calls etc. To renew before 23rd june 2020 & finally on 30th june 2020, hathway has disconnected my wifi.
I have been writing to hathway since 22nd june...

I've purchased 1year unlimited @50mbps connection from gtpl, chandkheda.
From the beginning i've had this issue regarding it abruptly getting disconnected every now and then and the router has to be turned off anf switched on again otherwise internet won't work.
Other then that i face issues like no internet because of some issue with "hardware connection at wan port" i complained when it happened the first time and it took...

Company promised broadband speed as 50 Mbps but it was coming around below 3-4 Mbps at peek time . I have complained somany times but no response from company they are simply closing my complaint without proper solution. And they are not giving back my money ....

I have shifted to new rented house on 10th june 2020 and raised a request for shifting hathway connection to my new address on 8th june 2020, after multiple follow up and calls to customer care till date 30 june 2020 shifting was not yet done. Calling cc every day the executives are disconnecting my call now.

I have already recharged my connection for 6 month and its valid till september and from last 23 days i am not able...