Hathway Complaints & Reviews

My name is alex fernandes i am hathaway customer a/c no - [protected]
By mistakely i had done my recharge on (11/03/2020) before my expiry date which was 05/04/2020 as my prious recharge was on 4/01/2020 so my 20 days of buffer is pending.
I hope you understand the above mentioned also i had called customer service on march month and explain the same also i have emailed my complaint to billingdesk on 24/06/2020 but nobody replied then again i called customer care they said your 20 days buffer will be ajested then i got this complain message (Your request for cc billing has been generated with a service id[protected]w270491)
But still my request is not solved as my next due is on 5/07/2020
So requesting to look into this matter and please extend my due date please solve my issue asps.
Looking forward for your reply.

Thanks & regards
Alex fernandes
[protected].

Account # [protected] - i have taken a new connection. From the very first day of the internet connection activation, the internet has been available in patches. Most of the time the internet is extremely slow - less than 8mbps when 50mbps has been promised.

Hi,

I'm srishti gureja. I have been using hathway broadband connection since more than 2 years and it was quite satisfactory though they always take long time to fix any issue but this time they disappointed as well as annoyed me like never expected. My internet connection is not working from past 2.5 months. There is not even a slow connection. I tried contacting them atleast 20 times. Initially they answered my call after a long waiting of more than 5 minutes and then simply say ok we are forwarding your concern to our technical team and they will get back to you.in revert no response from technical team. It continues for almost 5-6 times later after getting no help i stopped chasing them. I paid my bill too and still getting no services from them. It's like i wasted my money of 2.5 months. When there's the time people need a strong internet connection as most o[censored]s are working from home they disappointed me that i will never suggest there connection to anyone

Hello on 2/07/2020 i have recharged my hathaway account with rs. 377
But still channels are not visible on my television

I am having account no [protected] for my broadband connection. The connection was taken on 28Jun19 with yearly prepaid plan. This was to expire on 28Jun20. I was getting computer recorded reminder calls for renewal. But when I was trying to recharge online it was showing 0.00 amount due, and technical issue. So many times I contacted customer care no [protected]. On this number if I select existing customer with account number and all, line disconnected immediate after giving account number and confirmation. I did not know why any other helpline is there for existing customer where customer can speak to company's representative. My account could not be recharged on or before the due date. But after expiry of the account I received a call to extend the help in recharging the account. My account was deactivated and not provided Internet on 29th 30th and 1st ie 3days. I was about to change the service provider. My concern is why the existing customer cannot have access to speak to company's representative. Please check into and fix the issue.

I am getting call every hour to renew my account even though i have sent a mail to helpdesk regarding their bad service and my decision to opt out of their service. my account number is [protected]

My gtpl wifi is not working at all at night.

We have done payment for hathway broadband connection on 21st march 2020 which was before lockdown. Till date there is no response from hathway team. We have been calling to the numbers provided but no one responded/responding. This is not fair. They have taken the amount and left it. They didn't even refund.

I have recently shifted to my new house so I apply for connection transfer of my GTPL Broadband Connection on 23rd June and paid 560 rupies as transfer fee and today is 1st July and they are still not coming to change my connection to new location .I have tried so many times to inform their customer support but they are not doing anything

Registered mobile number-[protected]
Name -Radhe Graphics

I am not able to browse the internet. I am calling customer care for the last 3 days daily. They close the ticket without any resolution. Currently, the service request is active but no response from the last 3 days.
Ticket NO. 30062020M294833 closed without solving the problem.
Ticket No. 29062020M270638 closed without solving the problem.
I have raised proactively raised this from their self-care service, ticket no. 29062020M270638 but nobody is responding.
if I trying calling the IVR keeps looping me.
It's very difficult to cope up with work, especially at COVID times when WFH is the only option and internet is not working for 3 days. Hathway keeps closing tickets without even confirming if the issue is resolved or not, it's really mental torture to contact them again and again and talk to their useless IVR.

Dear sir/maa'm,
This is to inform you that last year on 26th june 2019, i paid the annual fees for the year along with the additional 90 days usage of hathway broadband connection & accordingly my next renewal should be on 25th sept'2020 but i am continuously receiving sms, calls etc. To renew before 23rd june 2020 & finally on 30th june 2020, hathway has disconnected my wifi.
I have been writing to hathway since 22nd june continuously but all their mails getting bounced & their customer care nos. Are not working, so finally i visited their office today at mira road but they failed to resume the services & not willing to register my complaint.
Refer attached email confirmation of 90 days extra data usage.
Request your intervention to investigate & solve this issue urgently.

Regards,
Pranjal kakati
H402, rna courtyard, shanti park, mira road east, thane-401107
Tel: [protected]; email: [protected]@gmail.com

I've purchased 1year unlimited @50mbps connection from gtpl, chandkheda.
From the beginning i've had this issue regarding it abruptly getting disconnected every now and then and the router has to be turned off anf switched on again otherwise internet won't work.
Other then that i face issues like no internet because of some issue with "hardware connection at wan port" i complained when it happened the first time and it took them more than 5 days to send a technician who checked the router and all the stuff at my end told that the issue is from their end, issue got resolved, and just a month and a half later same issues, i complained and it wasn't resolved for 7 days, right now as of this moment i'm facing no internet because of "no response from isp" and tried calling their toll free number but no answer, also till date there's the issue of low speed compared to my plan of 50 mbps, i get max 20-25 mbps that too rarely, and have to turn off and on the router 10-15 times a day every day as it disconnects on it's own.

Company promised broadband speed as 50 Mbps but it was coming around below 3-4 Mbps at peek time . I have complained somany times but no response from company they are simply closing my complaint without proper solution. And they are not giving back my money .

I am currently facing issues of no internet connection since sunday 28th june 2020. I had raised complaint for which request id 29062020w272608 was generated and the same was close without my issue being resolved. I called the customer care today and i was told that there is some external cable connection issue on which hathway team is working and again my complaint was registered with service id[protected]w293862.

I want hathway to take some immediate action since i am facing loss of work. I also want the validity to be extended to compensate by the number of days for which internet connection is lost.

I subscribed to a hathway broadband connection on 20th march, 2020 and was told i'd receive the connection in a week's time. Not only did they not provide me with the services, they're now no longer responding to my refund claims via phone, texts nor emails. The last i heard from the mumbai nodal officer - vishal rajpure - on 15th june, 2020 was that he'd get back to me with a status update on my refund. I haven't heard from him since. This is less about the money, but more to do with hathway's business ethics, professionalism and the tendency to take unsuspecting customers for a ride. It seems to me that mr. Vishal rajpure has blocked my number and is no longer interested in taking my calls nor responding to me via email. Businesses like hathway are bound to fail when they make promises they have no intention of keeping, except perhaps the customer's money which they clearly believe to be rightfully theirs and need no loner be refunded to the customer.

Do not disturb - account no [protected]

This in regards to the frequent hathway ivr and customer care calls i have been receiving since the last 3 months. Due to the current covid situation, i am out of chennai since 14th march and i am not in a position to use my account until further notice. I have informed this several times to the customer care executives that i will not be able to resume my connection till i am back in chennai once again. However, all my attempts to inform my situations are in vain. I still receive frequent ivr and customer care calls several times in a day and sometimes in quick successions. This is a big harassment and i am deeply frustrated with all these calls which are impacting my mental health.

I request to immediately stop these customer service calls. Hope this request is taken seriously and expect quick action in this regard by de-registering me from all hathway service calls (Both ivr and customer care executives) until further request from my end.

I have a prepaid connection with hathway internet my customer no [protected]. It was installed 4 days and speed was too slow, i have faced extremly frequent disconnection, i opted for 100mbps but i am not even getting 10mbps i raised a service request and they closed without resolving it and when i call customer care they are not even connecting to any representative instead they are saying request raised but and i have a pre paid connection.. Which means i have already paid for the quality services they are supposed to give me. And they have failed in giving me quality services. If they are not able to resolve the issue i want the refund of what i have paid. Their customer service is so pathetic no one is taking responsibility. The person who called me to take the connection is now not lifting the call itself

Hi, i am using hathway broadband account no:[protected]. I requested to terminate my service by sending a mail to billdesk and also to nodal officer, including grievance mail i’d. I also requested to stop the calls and messages as they are torturing me throughout my day. But no use and no one is solving the issue. I ll be happy if i find a solution here at least

Good morning sir/madam

I have registered for a new connection with account number:[protected], but as the technician said my address is too long to give a connection, the technician has asked us to apply for a refund as they are not providing a new connection to us, so please refund as soon as possible. Below i have enclosed the proof as i have paid the money rs 7066 for yearly subscription plans. I have tried calling deepthi [[protected]] who has contacted me regarding the new connection from hathway in the beginning till the payment. We tried calling her many times and texted her many times on whatsapp regarding the cancellation process but she neither answered calls nor replied to text messages. We request you to take action and refund the money as soon as possible.

I have been getting multiple calls for marketing and recharge, while I had opted for online payment from the link shared as per them it does not reflect in there system but while my account shows the payment done yet they disconnected my WiFi + no response to the mails at all .

Every time a hathway marketing person calls takes the details of reference Payment done still no one solves it nor takes action, but yes I will still getting calls to recharge and offers in a day I have received not less than close to 10calls .

Extremely frustrating and bad service follow up that I have to do for someone genuine to solve this is not fruitful and one can’t reach out .