Hathway Complaints & Reviews

I am writing to you to raise an issue about: hathway satellite tv & dth

The issue that i have experienced was: i've had no service since 3 days. I raised many complaints and yet even until today i got no response from any person from your company.

It occurred on: 12/07/2020

The best way to resolve this is to shut down the connection for the whole area and the local employees who work for you as...

I have taken hathway internet connection 1 month back. They have given router which is not working properly. Every now and then my net is being disconnecting. I am attending meetings and suddenly net is going down. I raised many complaints but they are closing them automatically. I am calling to the customer care but they are telling our team will assist. I called manager and another guy who have created my account but they are saying we...

I have asked the hathway to disconnect the wifi connection thrice. But i still get monthly bills for it. I have not been used wifi connection since mid march and i am not going to pay the bills here after even though it is generated. The customer support is very poor. They just keep calling to pay the bills. When i got a call, i told them to disconnect the connection but they did not do it and instead kept sending bills for the same. I have...

Its been 4 days of booking hatyway 3 months plan, yesterday got the installation done but the customer care executive called for activation and informed on 10 minutes the internet will be up and running, it's been more than 15 hrs no update on activation.

If there are any issues kindly inform the customers, don't say 2 hrs and make it 2days,
Please kindly cancel my 3 months plan i demand a refund...

My previous ticket is closed by hathway without resolution. Again contacts hathway customer service they raise ticket. And now not connecting to technical department from last 4 days. Please help me as soon as possible.
My account number is [protected].
On date 14/07/2020 they send technician, but after 15 minutes he went again same problem im facing. Very bad service.
Today date 15/07/2020 its 5th day of my hathway...

I have been facing los issues for the past five days. I have contacted the customer service every day, i have scolded them, i have asked them to connect to higher authorities. I am working from home and not able to move ahead with work for the past 5 days. And during this pandemic when our salaries depend on our work, how is it justified that these # do such things to us? I have attached the complaint image....

My previous ticket is closed by hathway without resolution.
My account number is [protected].
Date:14 jul, 2020 today technicians come but after 15 minutes he went, again same problem started. Hathway company only raised complaints tickets. Please resolve it properly as soon as possible. Im not mad who doing complaint again and again. Please help me. How many days i have to wait for my internet problem?...

My internet was not working on 8th july 2020, so i raised a complaint on their app stating the problem and was waiting for their response. Waited the entire day, but didn't receive a single line of communication from them.

So i called their toll free number on 9th july and they said that the issue will be resolved 2 pm. I waited till 2 but nothing happened. Then i called again and they said it will be resolved by 6pm.
br...

Account no: - [protected]

My 6 months prepaid plan is over and i have informed their customer service that i don't want to renew the connection. I have no dues as its pre-paid.

Still everyday i get 5-6 calls from different mobile number telling me to renew the plan and multiple sms and emails too.

I don't want any unsolicited communication from hathway....

Recently i have took half yearly package on 01.07.2020by paying 3.5k approx wherein the connection was established on 06.07.2020 and within 3 days the conection was lost and hence could not browse the net. Hathway team very smartly disabled the option to speak to customer care as they couldn't handle the heavy inflows of complaint. Lodged complaint thru mobile app but all complaints were closed without confirmation. To my surprise i could...

Hi sir/madam, i have made a payment of 512 rupees for monthly subscription, one of the customer has called me and sent a upi link which will expires on 5 mins, they said that your account will activate in 5 mins so i paid the amount., but now still the account is in deactivate state. If call the customer it was not connecting.

I think this hathway customer care people are fraud, the company is totally fraud company steeling...

Hello sir,
I have purchased gtpl broadband 2 mobths ago for rs5000 plan was 40mbps unlimited for 1 year.But after installation the broadband is not working properly.In a week atleast it is not working for 2-3 days.customercare is not picking phone local provider is also not giving proper answer.this is clearly a fraud by gtpl.help me as soon as possible.the are closing complaint tickets without solving...

Why a plan change to inferior amount is not allowed by the company? If 25 mpbs plan is announced than why when i am requesting for this plan, than i al told that the said plan router is not available, due to which forced to take a plan of more amount than required....

My name is abrar ahmed. I am complaining about the worlds worst and the most disappointing broadband service ever found on earth.
My account number:[protected]
I was using hathway untill june april of this month but as our plan was about to expire and online classes were about to startwe decided to change our coonection as their service was the worst service ever.
But we got to know that they started a new 100mbps plan in...

My previous ticket is closed by hathway without resolution. Again contacts hathway customer service they raise ticket they promised we will make high priority ticket agent name is santosh.
They will resolve eod.

Screenshot attached with calling time and new ticket no

Your request for hathway has been generated with a service id[protected]w570616...

I have issue with hathway wifi device. The device is automatically shutdown every 15 minutes. I hae raise many tickets. But without resolution the team is closed (Resolve) my incident ticket.
2 week before one of service executive came to my home to change wifi device. He charged 500rs. To change wifi device. His replace old device the old device is automatically shutdown every 15 minutes.

I called hathway customer...

Sales man visits to my home and take advance money and told me that you will get connection after 1week because of this work load engineer are too busy and we don't have assets i agree with him i didn't get my connection till 15 days then engineer install router at home and tell me that connection will start in night. Its been 2 days but there is no any response of them and sales man not answering my calls...

Everytime i am being given wrong fup of 220 gb instead of 1000 please check once and reset to 1000 my internet has almost reached 220 gb and is almost non functional. Thank you
Hathway :- [protected]
City :- hyderabad...

Dear sir,

Greetings,

This is to register a complaint regarding service for gtpl broadband.

Wanted to transfer the connection from one society to another as we have shifted.

Registered mobile number: [protected]
Complaint number 47748
Name of the connection: jay sakariya
Alternate primary number: [protected] (This is me, writing this email)

1. I...

I want to shift my broadband service, but the service provider is saying that the products and material required for shifting is coming from china and as government has banned chinese goods, they are unable to tell when the shifting can be done. Its been 15-20 days now and still the issue is pending. They even collected the shifting charge.

I think the gtpl broadband guys in navsari thinks customers are fool. Such a pathetic...