Hathway Complaints & Reviews

Hi,

Currently, i am working from home, in my company for work from home needs to add ip for access company server.
I took hathway service few days ago but ip is getting change every time.
I requested for static ip hathway support team told me to recharge 354 for 3 months i did but now they are not responding to why they are not giving me static ip.

Please find attached mail.

Regards,...

Pathetic customer service ever. The complaint submitted (Complaint number[protected]w982027), was regarding a channel called colors super that had technical issue from 15th june. The customer service executive told it would be resolved in 24hrs but did not happen. When we called again they say they have closed the complaint. How ridiculous is this. How can they close it without resolving.
Immediate action should be taken this is not...

Complaint number is 5220230. Gtpl people are not helping and in these times of pandemic we are working from home but these people are not helping. Internet is down from 20th may and it's still down but no action from them....

My account no. [protected]. I paid the amount 2666 on 24 mar 2020. The connection was not made. I asked for the refund. It's been more than 80 days and i have not received the refund. I want my refund as soon as possible. I have sent numerous mails to them even to their nodal team, but they always say that they are working on this and then there's no response from them. They gave me an incorrect information that the area was feasible and collected...

I have renewed my gtol broad band olan last month registered with [protected], but since plan active internet not working 3-4 day in week hardly work 1-2 day i file complain every day in chamdkheda branch but resolved and again stop working after aome hours
I lost my 20000 to 25000 in this month due to not working internet as i am software developer in thi work from home situation
Give me refund my money else i will file f. I....

Unprofessional and unethical behaviour of hathway broadband
#bakwaashathway
In this time of work from home and online lectures, these guys stoop to a whole new level where they would ask for payment like a recovery agent but when it comes to giving service, they just disown us as if they are providing services free of cost. Its the history of hathway thay whenever it comes to asking for payment, they are quickest. But when it...

I cannot access the internet why the hell are you guys closing the ticket.

The guy who came to my place told me that he will come back after 48 hours and will give me a permanent connection as he has to do some wiring work which cannot be done right now. He said right now you manage but I will come back and give you the solution.

No one bothered to look back. I've already highlighted the same on TWITTER too so...

Please this time is at home working and net is not working...

I am in 1000gb 899/month plan

Paid amount for 3 months
Got only 1200gb...

https://www.consumercomplaints.inhathway-b100338#c2643225...

Hathway broadband officer said the offer is for 3months and 3000gb data
But after activation his phone is not reachable
I got only 1200 gb...

My internet is down every day for 4-6 hours. I complained to them every alternate day. But they are closing the tickets without informing me and the issue remains as it is. I am fedup with the type of service team they have. The router is faulty, since last one year i am requesting them to replace, but they are not acting upon it. This is the most irresponsible service provider, who does not care for the customer. I am providing ticket nos....

Customer id - [protected]
Registered mobile number - [protected]
Location - kolkata

Please note, hathway broadband service is not working since 22nd may, 2020 till date. Please look into the matter as soon as possible as local vendors are not replying calls nd messages....

Hi i have taken a new connection 4 daya back i was promised that the resolution will be given in 4 hours for a given complaint. I paid fot 50 mbps and wait i het it 20 mbps. Logged a complaint on 11/06 and not one cared to call.. Called customer support 3 times but no luck. All i got is trouble since day 1.. Disgusting service.. Can someone help me out here. What can i do...

I was contacted everyday by sms regarding hathway connection for rs 599
I paid 599 rs and they came the next day and flitted the wire
Saying they will come with the modem the next day
3 days have passed no modem no connection no internet
But i receive a sms that i have to pay a bill of 198.1
Bill for 10 june 2020
Due date is 22june 2020
I contacted the person who had first contacted me mr...

Starting off, hathway changed my plan to 2, 574 rs from 1, 814 rs without any prior notice or information in march. When my plan was expiring, representatives from your company called me several times to make my payment. When i enquired about why my package was changed they told that i can continue with the same package of 1, 814 (3 months 50mbps retention) and to pay the same amount like before.
. On may 1st a hathway representative...

It has been 3 days since i subscribed to hathway broadband. No one has come to install wifi connection. As there are working people in our house it is more difficult to work on mobile data
My acc no is.:[protected]
Pls do something. We have paid rs. 3533 at this time of pandemic...

My account number of hathway is [protected], i did a recharge of my cable myself, it worked for few hours but then it start showing card is not authorized and something more, i called the customer care he asked me to call local operator who said you have done youd recharge yourself it won't help you, i don't know what to do, i recharged myself because local operator was doing a high value pack and needed a lower one and he was not providing...

My internet is disconnecting daily at 07:00pm to 07:00 am

Please find the screenshot.

No service. Simply closing the tickets with the canned responses....

My mobile number [protected]
My wifi not working 7 days
We complain many times but not solve my problem...