Hathway Complaints & Reviews

It's been more than a month and two week since i am getting issue. I already register complaint to company and they give me surety to resolve it asap but no one came to resolve it. I got only 3-5 mbps speed most of the time while my connection plan is mbps. Some times internet got disconnected and then it's back online after 2- 3 hours. I called, mailed and registered online complaint with same issue but they didn't gave me a solution for...

Actually i have paid for new connection. Afterwards your technician told me that area has no service. Then i have called to sales agent they are not lifting and they didn't even respond. I have complained also. That service i'd no: 27052020w538790.
Please go through my details and help me out.

Thanking you

With regards
T ramarao
[protected]...

I face lots of issue with gtpl connection.

Call centre - call is not connected busy all the time. And by luck connected ones one executive registered wrong request to give me sympathy that i have registered your complain and given me complain number[protected]For that email screen captured attached), that was for interest connectivity issue.

After lots of follow-up they have registered shifting request on april...

On 15th may sales excutive came and i fill the form the payment done through imps and i attach the receipt.Its sales excutive told that your connection will done in next day. Iahe full call record of it
sales eccutive name :-ananjay kumar
its mobile number is :-[protected]

insipte of reminding gtpl coustamar care that installation not done . They are ignoring only

i have full record of recording...

I have purchased a yearly plan of 40mbps, when it was installed i was getting around 32 to 33 mbps download speed, then my internet stopped working and i complained about it and it was fixed but the internet speed was reduced to 2-3 mbps. I logged complain with gtpl around 7-8 times but the ticket that i raised is closed without any solution. I am paying 5500 for 40 mbps plan and i am not getting the desired download speed.
I kindly...

Hi
Very pathetic customer service no one picking the call. I paid my amount for hath way. Still they didn't reactivate my account. My internet still not enabled. Despite of making so many calls and emails to hath way support. No response. I don't prefer hathway to anyone. Very bad experience. Hathway even after generating invoice why haven't to activated my account it's more than 24 hours. Please activate it.
Even after raising...

Hi
I have my payment for hath way it's more than 24 hours still they didnt reactivate my account. Very very poor customer service no one picking call. On long queue. Sent mails to all hath way helpless no response. It's severely impacting. Please reactivate my account. Hath way i would definitely give one star very very poor customer service. No proper response. Don't know whom to contact. No one responding. It's...

Problem with router since three and half days and still not replaced. Poor customer service. No response from local service agent here. I request a disconnection and refund...

Date of incident is 23rd may 2020. I am using hathway broadband internet connection since feb 15th 2020 which is three months plan of rs.1766. I renewed the plan on may 15th 2020. I am from hyderabad. I had a problem with my hathway broadband internet connection since 14th may 2020. I tried contacting them since then. Finally i could call them and register complaint on 23rd may 2020. They told that router is to be replaced. They told me that...

My broadband has stop working from approx 20 march 2020, i have made advance payment of 18 months.

Now company person is not listning to my query and daily making false promise to solve it.

I am strongly frustated because of this.

Please help me to solve my query and to companset my losses and period....

Internet signal is not available most of the time from last 3 days. My work is getting hampered due to poor service of yours....

My internet is not working and also followed the instruction they given, but not worked....

I am suffer from connection lost and ping fluctuate. I raise complain but they closed without visiting home.in the lock down period the service of calling is full of busy which i can understand so, i raise complaint on the gtpl app. But, they closed without coming home. The service ticket which they closed are 5076881, 5069703 & 5247705....

It’s been over 1 day plus time i have logged a complaint to the support team and haven’t heard a reply. Wfh needs a wifi so that i can work and today i need to take off because these people haven’t fixed nor responding to calls.

The wifi has a red light flashing on it and isn’t working at all. I have restarted it several times....

Hello all,
I am facing issue with my broadband services since last 15 days every time i raise a call to customer care, they close the case without solving this issue as it is now getting to frustration, today also i have raised the ticket and have told that it will be solved. Till now i have raised with more than 5 times for this case but still, the issue is same, is there anyone who can solve this case as due to wfh my entire task...

Hi,

It has been a month we are following up for the transfer of the broadband connection, however, no one is providing us a proper timeline.

We are getting the same answer every time we call them or email them that that will look into this. It has been a month and still, they are looking into this.

They are providing a new connection in two days but they are taking their own time for transferring...

Praful kotecha m [protected] network on pc again not acess 32/37 prhlad plot...

The cable tv shows up with e61 no signal, many a times. The service is extremely poor. When i call the responsible service person, then either he will not pick the call or will not speak properly. He charges rs. 20-25 for every recharge expressing for service charges also. And still cannot find any service for the same....

I am still getting msg and calls from hathway regularly even i am not using this service for last 8 months. I have confirmed multiple times to deactivate my account from hathway still getting msg and calls.

Kindly help me deactivate my hathway account so that i don't get any msg and call from hathway or suggest me if i can file any legal action to the company....

Sir,
I, vikas sharma, advocate, from hyderabad applied for hatchway broadband connection and the executive called me through mobile no. [protected], on he provided information that the minimum plan is rs.325/- pm including gst if i pay rs.2600/- for eight months and as per the information provided i paid the amount on 16.05.2020. The executive informed me that for installation it will take 48 hours.
I submit that though i have...