Hathway Complaints & Reviews

My account has been expired and i don't want to renew it and for this issue they called me and asked to renew and i said i don't want from that day they are daily calling me 6-7 times from different numbers and they are mentally compelling and harassing me to renew even after repeated requests from my side that when i want i will only call please don't call me. But they don't care and customer care daily responds that they will update but they don't i think this hathway should be fined heavily so that from next time no customer will go through this mental torture. My hathway broadband account number:-[protected]
Name:- vijay
Loc:- hyd

Q) when they don't provide service, why can't they close the account and refund.

Q) from 60 days i'm face the same issue. Poor service. Plan is of 50mbps, but they are providing 5mbps speed.

Q) why my internet connection is getting disconnected daily from 07:00 pm to 07:00am

Raised 100+ tickets, 100+ calls, 100+ emails. No reply.

I lost my job due to guys. You should pay for this.

Find the proofs : screenshot
Account id: [protected]

Hi

This avishek roy, account number-[protected] i have applied for broadband connection from jayanta das he took my details and also the money of rs 4248 for 6months subscription and he is not giving me the line and even blocked my phone number, i am going to loose my job of i do not get the connection by today, i want my connection immediately and also m contacting the police and file a complaint against hathway and jayanta das.

Thanks and regards

I shifted house, act fibernet was not responding for relocation as i was using that. But due to corona i was suppose to work from home. So i paid hathway sale executive was promising me that connection will be given next day bt no response from customers, sale executive not responding no one is coming to render service bt they asked me to pay for 3 months. Now i am suffering without wifi in this lockdown days. Cheating people with false promises.

Hello,

I would like to inform you that today (19-june-2020) its has been 1 week since i logged a complaint regarding the internet not working. I have called around 26 times in 1 week on your call center and talked with customer executive and senior person names as follows (Amit rajput, mahesh chauhan, meet rabari, varsha shahani, mihir etc..) i did not get any proper answer except saying that it will be resolved by today. Unfortunately that's not the case.

Your senior person amit rajput hung up the call without answering my query.

I have also sent an email to [protected]@gtpl.net 4 times but have not received any response.

Please let me know when this gets resolved.
Please provide me with the correct details of gujarat nodal officer.
Following detail provided on your website is not correct.
Gujarat - kapilmistry[protected].

Thanks,
Varun

I told you your agent in dabhoi pin. 391110
For new connection agent say me wait 20 days.
After 20 days i call it your agent he say connection is not possible way you complain ti my boss.

Worst service provide by gtpl. I have complained in gtpl on 17th jun 2020 but they are not taking any action for my complaint solution. And when i am call to them for getting complaint status they are not giving any proper response on it. Only asking that status is in progress. But when to solve it they are not sure.

I have paid money 499 in 15/6/2020 i was not knowing the bill n then u people have send me a msg that the amount is 589 so on 19/6/2020 i have paid remaing 90₹ now if i call for costumer care they are saying plz reactivate worst service i have got from hathway...

Despite of calling their customer care number and telling me to stop these promotional sms. Still getting messages on my personnel number daily.
Messages started suddenly after stopping hathway service very long ago.
Complained about this issue multiple times already.

Dear sir

Kindly check or personaly visit at our location in morning time internet is not work

At address

St xavier's school, rajkot
Kalawad road
Near kkv hall
Rajkot
Regi. Mo: [protected]

No internet connection. Red light is blinking on LOS.

Please find below mention ticket number of complaint which i have made still there is no resolution.
Issue with gtpl broadband ahmedabad gujrat
5425790
5357302
5398154
5438006=today this complain ticket has been closed. Today person came to my home and told that i will come back after looking wiring in terrace and i got the message that your complaint has been closed. The person never come back and internet not started yet.

I dont know how many complaints i have to do for this but this is really pathetic service from your side. I have been complaining for the last 7 days.

From yesterday afternoon there customer care is not working due to system down... I have tried 7 times from tomorrow afternoon.
I have mailed to nodal officer but there is no nodal officer in broadband department as per mail... From gtpl they only have nodal officer for settop box resolution. It has been now 7 days i am complaining daily for my broadband connection.

Hi,

Currently, i am working from home, in my company for work from home needs to add ip for access company server.
I took hathway service few days ago but ip is getting change every time.
I requested for static ip hathway support team told me to recharge 354 for 3 months i did but now they are not responding to why they are not giving me static ip.

Please find attached mail.

Regards,
Ravi jaiswara

Pathetic customer service ever. The complaint submitted (Complaint number[protected]w982027), was regarding a channel called colors super that had technical issue from 15th june. The customer service executive told it would be resolved in 24hrs but did not happen. When we called again they say they have closed the complaint. How ridiculous is this. How can they close it without resolving.
Immediate action should be taken this is not the first time that we have faced this.

Complaint number is 5220230. Gtpl people are not helping and in these times of pandemic we are working from home but these people are not helping. Internet is down from 20th may and it's still down but no action from them.

My account no. [protected]. I paid the amount 2666 on 24 mar 2020. The connection was not made. I asked for the refund. It's been more than 80 days and i have not received the refund. I want my refund as soon as possible. I have sent numerous mails to them even to their nodal team, but they always say that they are working on this and then there's no response from them. They gave me an incorrect information that the area was feasible and collected the money from me.

I have renewed my gtol broad band olan last month registered with [protected], but since plan active internet not working 3-4 day in week hardly work 1-2 day i file complain every day in chamdkheda branch but resolved and again stop working after aome hours
I lost my 20000 to 25000 in this month due to not working internet as i am software developer in thi work from home situation
Give me refund my money else i will file f. I. R and consumer court to refund my money along with my loss

Unprofessional and unethical behaviour of hathway broadband
#bakwaashathway
In this time of work from home and online lectures, these guys stoop to a whole new level where they would ask for payment like a recovery agent but when it comes to giving service, they just disown us as if they are providing services free of cost. Its the history of hathway thay whenever it comes to asking for payment, they are quickest. But when it comes to provide services, they are as lethargic and slow as their internet speed.

So it happened that i received a call from a hathway executive named deffney vaz on 10/06/2020. She told me about the offer for internet since my internet is about to expire. So i agreed to her and asked her if she can expedite the process and to install the modem and wiring on a priority basis (Since the new plan is of 50 mbps) so she said yes sir dont worry it will be done in 2-3 days if you immediately make the payment. However i wasn't sure whether i should make payment or not thinking what if its a fraud or something. So i told her to give me time. But she kept on repeating that pls sir make the immediate payment. She assured me that it isnt a fraud and if anything happens her number is with me and that i can call her anytime if i face any issues.

So i agreed to it and she sent me a link and i received a transaction id from hathway (Which confirmed that it isn't fraud) and made the payment. Now as per the agreement she was supposed to install it within 3 days. Now when it came to provide the service, they became lethargic.

When i followed up about the status, she didnt respond to messages instead her another colleague named vijay gupta started talking to me on calls. However in mean time whenever i tried to follow up, she said that it will be installed soon (Not specifying the exact time limit)

However all of a sudden, these both people blocked my number. I was shocked. So i tried to contact them from another number in disguise of wanting a new internet connection and they replied in a wink of an eye. So when i confronted them that what was the need of blocking the number, they also blocked this number.

And now there is no way i could coordinate with them about the connection and i am stuck without internet required for work from home and lectures. How unprofessional and unethical personnel has been hired by hathway.

If i have paid money, its my right to receive proper services and abiding to the commitments.

Also the customer care never picks the call and when i called on a office landline, they never picked the call (Instead when i try calling after sometime, the number would be busy)

If you guys had faced same issue, do tell me in comments

I request hathway to provide the resolution of my complaint in the quickest manner possible.

I cannot access the internet why the hell are you guys closing the ticket.

The guy who came to my place told me that he will come back after 48 hours and will give me a permanent connection as he has to do some wiring work which cannot be done right now. He said right now you manage but I will come back and give you the solution.

No one bothered to look back. I've already highlighted the same on TWITTER too so that everyone can see it and I've attached the image of the signals I am getting in email which I sent to nodal officer. I've tried restarting it too but so far I've got nothing.

I tried calling the customer care too but he (Sumer khan) was rude and disconnected the call right on my face saying I cannot repeat same thing again and again.

Return my money fraudsters cheaters. I've given my hard earned money to you and your guy talk to me as if he is doing me a favor by doing his job.

Your Request for SR Technical has been generated with a Service ID[protected]M952207

This is what I received but no one gives a damn about me coz obviously I'm just a customer.

Ek customer kya hi kar lega company ka???

Right??

Is this your philosophy??

Please this time is at home working and net is not working