Hathway Complaints & Reviews

First of all, cable team that came to house had no sense of manners. They came after 6:30 and were in hurry to leave as soon as possible. Even the ahmedabad team has no sense of talking to customers. I called at this no. [protected] got a very rude reply regarding my complaint. They just start yelling at customers. What kind of service is this. You people are accepting money from google pay but when it comes to refund u need 45 days. When we ask to explain why does it take this much time. Jayesh kalal at ahmedabad has one line answer. Its a process if we insist on knowing the process. He starts yelling as he doing an obligation on us by attending out call.

On may-05, an executive called to renew my service and i informed her about my past bad experience with hathway and poor customer service.. She guaranteed that she will send the executive in 2 days after i make the payment and so i did.. She then blocked my number and each time i call her, i get a busy tone.. Calling the customer care everyday and explaining the issue became my daily routine.. As per the hathway records, modem details doesn't match with what i have.. And because of this, somebody else is using my data free of cost.. Tickets raised by customer care are closed without contacting me atleast once. I want the hathway to refund my money as early as possible.. It's been already a week and no initiative taken from their end to solve my issue or refund the amount.

I have been complaining for 10 days (28th april to till date) that i have connectivity issues to the internet and i let them knew the problem with the junction box where all the connected wires are cutdown.

No one of their representatives called me back and hasn't resolved.
Every time when i called their customer service center they will say that today it will be resolved.

Hi
I'm jameela begum from venkatgiri yousufguda hyderabad with account number [protected]
I have made the payment in march it's about 3 months now
Still u people did not served us

There is no single day i didn't contacted u people
I never received any proper response from you

To the person to whom i made payment of chandanagar branch habeeb
From the moment he received payment of 3200appox he did not gave a single call back

I'm just fed up with your service.
If we call twice on a same number they are just blocking that number
Worst service providers

I just need my refund now that's it
It's high wait time.
At least i expect a response from you

Regards jameela.

Sir i had paid 3 months sub for hathway on 02.06.2020. Siva sir told that they will give connection on 3rd and asked me to pay immediately. Actually i need for my job. The person is not responding. We tried through multiple phone no to reach him. He will say today i will talk at 10. Same way 8 days went off. My account no for hathway new connection is [protected]. Pl do the needful. He is not responding

I paid rs.2590/- for 3 months broadband plan from your sales person milan patel, gujarat ahmedabad. First of all he delayed for the receipt then its been more than 10 days no one came for the installation. I got an email from gtpl they cannot provide the services in my location. Now i wanted the refund but your sales person doesn't respond my calls and texts. I am feeling cheated from gtpl.

Wifi is not working on my broadband . Please fix it . I have work to do .
Id :- rrpatoliya

Hello sir,

I'm using hathway internet for last one year. Their service too bad and i have stopped using their services for one month. Later due to lockdown and out of options i have subscribed their connection again and their service is same. I had to raise complaints every another day for service. Their tecician never visited my home. They will disconnect connection if we delay payment for 1 day. I have attached proofs too. Kindly take strict action on these kind companies.

Took my money w/o checking the feasibility of service in my area. After taking money, told they don't have service in my area and now not refunding money.
Raised complaint online many times but always closed without any communication.

Contact number of executive who took the money
Vikas - [protected]

Its been almost 2 month but not refunding the money. No customer care service and nothing. Why didn't check the feasibility of your service before taking the money of customer.

Fraud company. No service at all.

Hi, I had applied for Internet connection on 1st April Delhi, Laxmi nagar & made a Payment of Rs. 3533/- but after multiple attempt my internet was not installed, I had to call many times on different number which was provided by their team, ([protected], [protected]) they clearly denied that they cannot installed wifi in lockdown. somehow I convinced them, & their wiring team came on 8th April & done the wiring work, them their technical team denied that they do not have router in their stock and it may time to installed. after requesting them they told me to collect router from their existing who don't wish to continue their services. So then I picked up the old router from their home & self installed wifi on 11th April.
And now from 27th April I face an issue internet connectivity, My internet is down at least 20-30 times in a day & that too for 10-12 minutes. I had called multiple times to their customer care but no one is responding, tried put my complain through Hathway app, but with calling me they close my complain tickets. I also attached internet speed test image for reference, I had purchased 50mbps speed plan.

I need resolution on two thing below

1. I need new router installation at my place, because I had full payment against this connection so why I am using an used product.

2. Kindly improve internet connectivity at my place, because I am working from home & it's been difficult to working on such bad internet.

My ID is
[protected]

I have complained about not working net since 22nd march 2020
I have paid 1000 rupees as stated for new cable
But no one has came to do the work

So, on may 1st i did apply for hathway broadband internet through a agent named dhanraj naik and agreed to pay 3533rs/- for 6month package after which i got a link that my connection would be done with in 24 to 72 hours and mostly the agent promised with 24 hours i would be able to use the internet service i was happy even during the lockdown hathway service was providing me this good deal of home delivery of their broad band i agreed.
Then starts the actual story where i needed to call him for almost 30 to 50 times a day which would be left unanswered and thus i decided to go by my way to pick the modem an router up as i got a call on 4th of may that i would have to pick it up by myself which i did on 5th and today its 7th still its not working i am already up with my patience and also my money is stuck over there i wanted internet connection badly due to the lockdown issue and we had everything to be done on internet and now for applying for refund they are saying our technical executive isn't responding to the issue as soon as he does you'll get a link and as soon as the link reach you apply for the issue and with in 15 days you will have the refund back..
I don't know why is this taking a life but yes this is just another way of harassing the customers and making fool out of them.
Didn't wanted to say but yes i am pissed off and yes the worst experience i have ever had is with the broadband hathway.

Hi sir / madam

I have subscribe for new connection and i got message that the install will be done in 72 hours, still + 72 hour is over and still no install has been done till date. I have been trying to call the hathway and tech persons and there is nno repsones from the hathway could you please look into this

Thank you regards
Rupert. D. Peters

Today whole day there was no signal in our village. And this happens so many time. And as we contact to local operator never gives me proper answer or he switch off his phone. Please kindly do something. Our village name is kanyashi ta olpad gujarat

Hi sir/madam,
For the past month i have been dealing with constant disconnection and speed issues.Raised multiple complaints but still the issue persist.I have taken the screenshot of signal strength/speed test as well.I have been calling your customer service everyday and raised request through your hathway app but they always close the request without rectifying the problem.Please solve the problem asap or refund my money if you guys are unable to restore the service.

Thank You

I have applied for a new hathway broadband connection at hyderabad. The router was installed at my home the next day and was told that it will be activated within 2 hours. However it has been more than 3 days but still the connection isn't activated. The router is just lying around usless consuming my electricity. I do not get proper response from sales person or the customer care. I have called them more than 15 times. My account number is : [protected].

I shifted my hathway cable tv connection from kompally to abids, abids cable operator asked 100 rs transfer fees for shifting and activate hathway connection, i paid on 20th march and 279 rs for (Customize plan), it was activated with his number and email id, he had not given any receipt to any customer in whole area, i asked the receipt, he replied the same. After 15 days i lost my connection, i called him then again he asked 270 rs and i paid again without receipt now free chanel i can see but a-ia-carte channel not show as subscribed and he ask again 270 rs and the same reason show that your a-ia-carte is expired but as per my knowledge he in-legally take money and not provide bill also and not share register-mobile detail with customer. I have doubt my plan is less than 279 rs but he took 279 rs

My vc number :[protected] and cabel operator number is[protected]

I have applied for a new hathway broadband connection. The router was installed at my home the next day and was told that it will be activated within 2 hours. However it has been more than 3 days but still the connection isn't activated. The router is just lying around usless consuming my electricity. I do not get proper response from sales person or the customer care. I have called them more than 15 times.

I am receiving promotional and spam SMS as well as calls daily from Hathway. I have closed my account and have asked them multiple times to stop communication but to no avail.

I booked connection on 4th april, but till the date i am not getting any response from gtpl broadband team, as well now gtpl executive also not pick up my single call, also tried to call on appellate authority, when i called him and ask about complaint status, they also disconnect on going call.
Such a pathetic service of gtpl, don't recommend gtpl to anyone.