Hathway Complaints & Reviews

From the day one they guys are irritating me to another level.
1. They took 10 days for installation.
2. They took 5 days for generating i'd password. 3
3. After everything because of technical range speed is not good, disconnecting frequently.
4. No proper response by customer care, its been 10 days i'm calling them for the same problem....

Hai my modem power out was failed beacuse of plug was fired due to heavy rain. I raised complaint on Friday. They told me with in 24 hours your problem is resolved But till now I didn't receive any call form them. I am doing work from home beacuse of no wifi I am unable to work. My account number is [protected]...

Dear Sir,
I have used hathway Broadband internet and then disconnected 1 year ago. But till today I have receiving callsand messages from hathway broadband internet. So many I informed them, but still they coming from different mobile numbers and calling me, it make very disturbing. Please solve this issue...

Hello team,

The main concern is about not responding the call & messages and no updated from any one no reply from the concern department.

(I[censored]nable to provide the service there is no right to collect the payment from the customer)

As i was in need of internet services for my office work, i went to hathway website for inquiry on 21st april 2020 and i filled up the forum with required details....

Its been 7 days i took a new hathway broadband connection they charged for 6months. Next day evening they came and installed on old modem and given cable connection. They said it will be activated by evening. But it was activated after 2 days that too by continuous follow up to them. None of the executives are responding to calls or messages. My internet is not at all coming and showing no internet access in computer as well as phone. I didn't...

Internet has not been up to my 50mbps speed which i've paid for.in the morning, the speed only goes up to 2 mbps and after 6:30-7 pm in the evening, everyday, internet com0letely shuts down and i do not get any internet every day. I've been working from home and losing money due to this issue. Thus has been happening for a good 20-30 days and several complaints through app and voice have been made and every time they say issue would...

Note: from complain number hathway can find all my personal information to connect with me to resolve the issue.

I am about to lose my job due their internet quality and speed, paid for 50mbps and getting only 1-4mbps during peak office hrs,

Work from office is allowed but due to hathway, i have to take so much stress and even personal offs

City: pune
Area: pimple saudagar
Plan...

I did recharge on my Hathway cable TV account no [protected] on 6th April 2020 but on 29th April I was not able to view channels, error " not subscribed" was displayed.
Again I did recharge on same date ie 29th April but after 2 days I am not able to see channels on my TV due to the same error ....

Since day 1 I have taken the cable there is a worst service I have complaint many times no actions but collection amount in time...

For past 5days my internet speed is non existent,
My download speed is 50+mbps but
My upload is on avg 0.01mbps (Most of the time it's 0.00mbps) upon that packet loss is around to 30 to 40% loss

I cant upload my work and that download speed is of no use with packet loss

At this time work from home is very crucial and i believed u guys before went with this connection

Now please...

Hello.. My account no. Is [protected]. I have e taken a 3+1 plan from hathway broadband where they have given me only 3 months internet services and deactivated the internet. I have taken connections from past 2 and half years where as i am facing this problem with them always. For current situation before they will disconnect my internet prior to that only i have called them to update there database where they have provided me wrong bill...

It is almost 5 days till no technician came and did not give the connection. We have paid 6 months of amount. Now those customer service people are not lifting my calls.. Please consider this issue. I may lose my job... If possible please solve the issue today orelse share me the refund link of hathway. Really i had a very bad experience with hathway technicians and customer services......

Hi - i filled in my details on hathway website to call me for broadband internet somewhere in the month of march - 2020. I received a call from hathway sales representative muthukumar that i have internet service available in my area on 19-april-2020.

I have informed him that my house is located interior to the street and also informed him that airtel broadband was unable to provide me internet due to the same.

He...

Since it has been almost 1 month completed i have paid for 3 month unlimited package and at my home due to some cable connection issue internet is not even started after recharge, no one as turned up to resolve it. I have recharged it for my wfh project. Now i have opted for some other internet option. There is no neccesary to come from your service
Such an pathetic service it is no one is taking the responsibility to either talk or...

Hi team,

I am not holding any account with hathway broadband... But i am getting frequent calls from hathway to my phone number [protected]. Can you please stop sending messages or calls to my number. Please consider this on high priority

.
Thanks,
Rafi   replace all...

My net plan is 50mbps. But my net is slow. I contacted hathway customer service from 21 april to till date daily via phone they are telling it will fix.
But is not fixed. And i'm escalating this on hathway app also by the evening they closing that and stating issue resolved but not resolved. When i told to cancel they told cannot cancel. Please help me i'm working from home.net speed is 2, 3, 4 mbps like. Actually my plan is 50mbps...

I applied broadband 2 days before still am not received that product. When I finished my payment they did not attend my call. Very worst service his name was selva Kumar. Please take some necessary action for my complaint.
Thank you...

I got msg from hathway that renew ur acc with 3months and get 1 months free waha unhone amount mention nhi kia tha so mera plan every month 550 ka h so myne 1650 ka payment kia. 23rd ko meri renewble date thi myne 19th april ko renew krdia tha or phir costomer care ka call aaya unhone bola ki offer wala plan 1650 ka nhi mehnga h so unhone bola jo apna 1650 payment kia h usme s 550 apka one month ka plan activate krdete h or baaki ka 1100...

I won't give any rating connection keeps dropping every 2-3 hours for 5 min or so.. no resolution after complaints...

Respected sir/ma'am,
I am a client of hathway since many years and have always faced the issue of renewing my plans with them. They have different policy which is a bit confusing and the employees working in our branch talk in a very rude behaviour.
When you ask one person about the details of the plan go to x person after which they ask about my building name so i have to meet the other person for further queries. It is a...