Hathway Complaints & Reviews

Dear sir/Madam,
Customer ID: [protected]
TT number: 29072022W948840

I have paid amount RS 399 for one month internet subscribe, also change name and address. In my new area Hathway cable not available so they're not installed internet connection. Still my money does not return back and daily getting call (more than 6 times) to renewal the internet pack from last two months.

On 9th October I got...

I have paid full amount of my Broadband internet plan (New) on 06/10/2022 but till now my internet connection has not been started.
(My Mobile Number [protected]).

From 06/10/2022 i am calling their executive & customer care centre and i have call them more than 10 times but they are not resolving my issues. Everytime they are giving me an excuse and keep me on hold for atleast 10 minutes every time.

Please...

Dear gstpl youbroadband is not given my payment from last 18 days and she block my call gtpl employee id is 33362 name bibi gazala takawala last 10 days...

Hathway tele callers are notorious for calling daily 6-7 times sometimes they even call after 6 pm they called me in the night around 8pm and another time they called me in the morning 6 am i asked them to remove my number but still they dont litsen...

I've asked customer care to collect the router from me, but still no one has come to collect. I'm leaving this city so please make sure to collect it. Thank you....

Hi Team, i was using Hathway when i was in chennai and i am not using it . it been three years that i moved to my native. still i am receiving calls and messages to install. i informed multiple times to the person whoever calls me. Next time whenever i get call i have to use harsh word which i dont want to do. Please stop calling and sending messages to my number.

My number : [protected]
Name : G Jerom...

At daytime the internet works fine and provides a decent net speed with 4 or 5 ms ping, but in evening i usually get 30 ms ping and 10% packet loss in most multiplayer games and the surfing speed decreases to 2 or 3 mbps, called the customer care many times they said and i quote "we are not obliged for your gaming related issue" ....

I have terminated my hathway account [protected] a year back.
Still i get daily spam offer calls forcing me to renew the account.
i get more than 5 calls a day already blocked 100+ contacts but still they manage to call.
Despite multiple mails to their helpdesk team they don't seem to bother.

This is seriously irritating and highly violating consumers freedom of choice and privacy.

Today...

Dear Team

i want to raised a complaint against your worst service which i ever get i have applied for a hathway connection on my place on 13 sep and also i made a payment of 1859 as per guided by your executive but due to some reason router not installed at my place and your executive UDAY RAJ YADAV mob no :-[protected] he told me you can cancel your plan and you will get refund amount in 2-3 days and after that multiple times...

My hathway broadband internet connection ac.no [protected] not working since[protected] so, I have raised a complaint in hathway applicationon the same dat.Further I have called call center as well as local hathway sales person regarding the issue many times .Every time I was given fake assurances that it ll get solved by the end of the day. Nothing solved. Even complained to nodal officer mentioned in their website. No response .worst service.fed...

Worst sales person shravya . before payment called lot of lie .in first call clearly inform her check the location and services after that only I ll do the payment because in Airtel broadband my payment already stuck don't do like that .befor came one person to location he told service available take payment . the service team telling service not available now the sales person sravya not lifting call they are telling 15 days to refund.worst...

Complaining here because GTPL hasn't resolved the issue even after two weeks of mail correspondence.

We have been facing slow and unstable internet connection for the last few months, even though we had subscribed to a 1 year 100mbps plan. For the same, we complained at gtpl customer care and a technician was sent. After inspection, he advised upgrading to a dual-band router for strong and stable internet speeds, without giving...

I disconnected the service and handed over the device 4 months back.

Everyday i receive so many irritating calls and SMS asking for renewal.
Stop the calls and SMS....

Dear Sir/Madam,

My name is Mr. Kiran Dodia, having account with Hathway internet account no [protected]

I got the call from Hathaway executive for renewal accounts on 24.08.2022. On that day they had offered me the new plan of 100 mbps with 1000 GB data monthly in Rs 725/-.

I had told her that first you resolve the problem of my modem. As my current modem is not covering the entire area of my...

Paid 10620rs in full as promised no one coming to install dual router/modem for better speed....

My wifi is not working from 15 days when I contact to your customer care number they only reply that sir system update is going m not getting proper value for my money plz show this problem as soon as possible other I have to take some legal action there is problem of speed n half of the time wifi connection is not there... plzz m request to check this problem a soon as possible otherwise refund my money i buy 10500 plan 2 months ago...

My gtpl broadband not working last few day,
I complain so many time but they don't give proper ans they create complain I'd for me than after 5 min I checked or track my I'd and what I see thay update status as resolve no one can come and check and no one call main thing is you are complaining you got one I'd or OTP, OTP use is after resolve the problem you can give that OTP to that company men, I am not giving any one and without...

Worst service experience as no network since 26 days and even worse customer service as no one is there to respond. It was the worst decision to choose #Hathway as the internet provider...

Everyday so many calls asking for renewal even after handing over the device

Manohar - [protected] is not taking any action even after complaining so many times...

Dear Sir/Madam,
Please check attached screenshot of our y'day's call - we have waited more than 10 min as they put our call on hold and simply disconnected.
Still we are waiting for Hathway's update on our WiFi activation and haven't heard back from the technical support team since 1st sep 2022. Everyday we are calling 4 - 5 times but they are holding our call 8-10 mins then the call will get disconnected. Same happening since...