Hathway Complaints & Reviews

I have terminated my hathway account [protected] a month back.
Still i get daily spam offer calls forcing me to renew the account.
i get more than 5 calls a day already blocked 20+ contacts but still they manage to call.
Despite multiple mails to their helpdesk team they don't seem to bother.

This is seriously irritating and highly violating consumers freedom of choice and privacy.
Requesting to take necessary action to stop these Spam calls.

Hi, my Hathway internet account number is [protected]. I have recently renewed my account with 100 MBPS speed on August 20, 2022 but facing internet issue since then. Registered the complaints but the ticket was closed without resolution. There is no direct number to contact the customer care; only a customer care number with auto recorded voice, which is frustrating. Hathway app is even worse. closing the tickets without even checking what the issue is. Hathway service sucks to the core. I paid more than 7000 rupees for a worthless service; there is no internet at all since September 09, 2022. No one has answered the calls till date. No one rsponded. Yet the ticket is closed. Shame on Hathway for looting the customers. Such a fraud and cheap company. If the service is not provided the amount has to be fully refunded.

Dear Sir

Internet not working since 5 pm 7th sept 2022.
Till date problem not resolved.
Your entire team of Hathway Mulund East is unable to resolve the issue.
They keep giving only false commitments.

Pl look into the matter urgently and do the needful.

Thanks and Regards
Darshan Shah
[protected]
Hathway Ac no: [protected]...

Hello Sir,

My Hathway account [protected] and mobile number [protected]

My modem wrongly dismantled by my worker

Unable to connect to Internet and do my works Please take necessary action to reconnect

Regards,
Lakshmi

I had applied for shifting of my internet (broadband ) connection at GTPL customer care, i received call from their service executives very next day and i paid 560 RS charge they mention me over phone, next day after payment they visitted my new office location and instruct me to lay a cable which we did in 3 days. since than no one is coming at my office, i did not save mobil number of service executive who came at my offfice so i have to call only at GTPL customer care, they are giving me ticket numbers but yet nothing happen. i am losing my important works due to internet. please help me out, forward this masssge to GTPL. my registered mobil no. with GTPL is [protected].

I am a customer of hathway, retain plan they told some offers are there.

08/Sep/2022 I renewal my account with 530, from the MSG send by backend/offers team and paid via Gpay.
By that time she told/promised me that for the amount of 530, I will get 75 Mbps speed for 30 days. But now 50mbps plan activated.

I when I try to reach customer care, they are saying we are not responsible for as backend team promised you...

who will be backend/offers team and how I need to contact to them...

I have registered a complete on this, no one contacted me and ticket got closed today I registered another ticket too.

I am facing very bad experience with the service providing.

I have audio clips how rode they are talking with customer.

Hi,

With the commitment and mail confirmation i have renewed the 3 - Months plan with additional 1- Month offer .

I got only 3 Months data.
Below are my Account Details
Name : Rasool Shaik
Account No: [protected]
Location : Hyderabad

Hi Team,

I have paid Rs.480 to the Hathway service to install internet connection and router on Aug 30, 2022. It is been almost 10 days that the Hathway team is not installing the service.

Dear sir/mam I have took a Hathway connection yesterday they said that it will activate with in 2-3 hours till now didn’t activated and there Executives and team leaders was very irresponsible they are not responding and not lifting calls . Please take immediate action or else I will complaint in twitter .
I’d R[protected]
AC no:[protected]

Thank you

I have previously used hathway and terminated the connection since last 2 years. The customer representative are constantly spaming and calling even after repeated warnings not to call since last 2 years and the frequency of the calls are has been increasing everyday every hour once or twice I receive their call. I'm tried of telling them not call.

Raising this complaint against hathway as a warning to not spam call me henceforth.

Rakesh Nair - [protected]
If this continues I will file a Law Suit against hathway on the grounds of "customer harassment".

I am having some renovation work happening and I do already have one internet connection that satisfies my needs.
The Hathway customer support have been calling me several times on my mobile phone [protected] and disturbing me. I told them several times my situation but they call me many many times.
I turn off my mobile phone but I am missing important personal calls.
Please please help me from these parasitic company. Infact because of their worst customer support I dont want any hathway services at all.

I have terminated GTPL broadband connection 4 months back. Till date I have not received my security deposit of 1200/-
Every time I follow up on email I receive same reply that refund is in process. It's 4 months now. I think company is fraud.

Registered mobile number: [protected]

I have raised a request and paid the money to Hathway to relocate my connection to a different place within the city. They have told the resolution time is 48 hours. I waited for 2 weeks and called them multiple times, but there was no response from them. Hence I switched my connection to a different provider and raised an another request to close my account. They took their sweet time of 1 month to collect the router from me. It has been 3 months since and I still did not receive the refund. On top of that, I have been getting multiple calls everyday from Hathaway customer support to recharge my account. Even after explaining the situation multiple times, they have not stopped calling and if we ask why do we even get the calls even after explaining so many times they will cut the call not even bothered to listen..

Please assist on this.

I have paid 1770 rs for a hathway broadband connection but the service is not activated even after 24 hours of payment & router installation.
The agent is not picking up my call.
Customer care has no executive to talk to.

For payment & documents they called me several times but for activation not picking up my call.

My internet not working properly evry Saturday and Sunday not comming internet. I am raised complaint. Not resolved till now, this problem facing more than one month.

Your gtpl broadband connection is missing every week either on Saturday Or Sunday and this is happening continuous from last 3-4 months.
I am fed up of this and will change my connection now

Hi team,

I am Sanjay Vaghela. I have an internet connection on my brother's name, the account details are as below.

Account id: haridham_a076
Email id: [protected]@gmail.com

I renewed the gtpl account two months back, the gtpl person, Sunil, told me that we will get the 1 month additional validity in the 1 year plan. Still we have not got additional validity and the person is not picking up the phone. Please provide an additional 1 month validity as per the agreement.

Regards,
Sanjay

I had taken the gtpl broadband connection in April 2022 and the router was given and since last 2 months though i have been complaining that the internet connection is not received the gtpl fibrenet staff has been stating that due to month end he is not getting time to attend consumers. If my complaint is not resolved by sunday then i will quit from gtpl and make my own arrangements from any other company. Names of the staff member of GTPL who are not providing my consumer id number and bills and statements are Mr. Dhaval Vora, Mr. Kiran and Mr. Padhiyar. Really disappointed with this non-cooperation and wasting of my precious time and money and mental harassments caused due to not responding for about 2 months now. Had i atleast got my consumer number or statement or bill, this situation would not be faced by me. I am thinking of approaching the Consumer Forum for the trouble caused to me. From: Sudhir Nair, Nava Vadaj, Ahmedabad.

Dear Consumer Complaint,

I have availed broadband connection with Hathway with A/C : [protected]
Connection start from Date : 30-NOV-2019 to Date : 29-FEB-2020
Closed connection Date : 28-FEB-2020

I requested Hatway to close the account on 27th February 2020, and return the device in April 2020, and I updated the Google page with all of the requested information.
After a year, I began receiving calls from Hathway Broadband to activate the connection, which stated that the account had not been closed and that no device had been handover.
I disconnected connection in 2020 and have been receiving calls from Hashway since 2021, with various numbers. It's torture from the Hathway Broadband.

I received a call from [protected] and agreed to close the connection after being asked to pay 425 rupees to the UPI "hathway.[protected]@indus, " which is refunded when the account is closed, but instead of closing the account, they activated it.
I received an invoice from Mobile Number [protected] via whatsapp and an email from "[protected]@hathway.com, " and I received a call for activation. When I try to contact the above-mentioned numbers, they are unavailable. I also attempted to contact Hathway, but had no lick.

I've included the Whatsapp chat, call records, and invoice mail data for your convenience.

Company Address:
HATHWAY CABLE AND DATACOM LIMITED
Registration Office : 4th Floor, Rahejas, Corner Of VP Road, Main Avenue, Santacruz West, Mumbai 400 054
Billing Address : 3rd Floor, 303/304, Mahaveer Chambers, Liberty X Road, Himayat Nagar, Hyderabad, Telangana 500029

Note:
1. When I tried to contact customer service at [protected] / [protected] - It seems that there are many accounts registered with my name, which baffled me because I had never opened any account with Hathway.
2. Requested a refund of 425 rupees from Hathway due to their negligence in allowing me to pay them. The return procedure is stressful here, and I don't want to get any calls from Hatway from now onwards.
3. Please take stern action against such firms.

Regards,
Srinivasulu

Customer care agent called me again and again and asked me to recharge and said then only they will give my connection but now they are saying we can't provide u connection in your area, now my recharge money wasted