Hathway Complaints & Reviews

Hello,

I am Anuradha rai, I took a broadband plan of 100 mbps from GTPL and it has been a week and installation is not done yet. I reached out to customer care for help and find out that this fiber plan is not active in my area . Hence I would like a refund of my amount which is already paid.

PFB the information

Registers mobile number- [protected]
Name- Anuradha rai

Please...

Internet not working in my gtpl broadband from 13/08/2022 to till and I have checked router it shows only 2 light and connection light is not blinking and your service person is not responding my call from last 7 days.
Also I have tried to gtpl complaint but not responding....

Iam from chennai i was paid new connection 09/08/2022 Rs1284 twice time hathway execute... then after paid excute told couldn't fix our location... executive told your money refund 15 days... couldn't receive any refund related message for 15 days then now 20 days completed. now executive didn't attend my calls and some time atten talk me rude and now my number was blocked our mobile and ... the world worst behavior HATHWAY, , , , please...

Hello Team,

My Internet not working for 7 days, I also visited your office 3 times still my problem has not been resolved yet

I am very disappointed with your service and customer care

My GTPL ID is: yogeshgg_bvr...

My Internet plan got over on 14th July 2022
I called customer care for disconnection next day
Got to know they didnt raise my disconnection request till 4th Aug
Still I am waiting for disconnection
Everyday they are calling me with offer in hopes of reconnection and not completing my disconnection and when I ask about disconnection they quickly hang up the phone
At this point I am getting 5 to 10 calls for...

I got hathway while working in chennai..I shifted to different city 3 months back .. I requested to close my account .. They told to surrender router .. Has router is missed .so they told me to pay money .. so i paid .. but they didn’t close my account ..I am an doctor ..as there will be night duties ..But hathway team keeps on calling 4-5 times per day while working as well as doesn’t allow me to sleep after night duty .. It’s very...

I got hathway while working in chennai..I shifted to different city 3 months back .. I requested to close my account .. They told to surrender router .. Has router is missed .so they told me to pay money .. so i paid .. but they didn’t close my account ..I am an doctor ..as there will be night duties ..But hathway team keeps on calling 4-5 times per day while working as well as doesn’t allow me to sleep after night duty .. It’s very...

I am still getting msg and calls from hathway regularly even i am not using this service for last 6 months. I have confirmed multiple times to deactivate my account from hathway still getting msg and calls.

Kindly help me deactivate my hathway account so that i don't get any msg and call from hathway or suggest me if i can file any legal action to the company.

a/c no : [protected]...

The do not help about that, and support will not reply for this, reason : intentionally, actually they don't want to give customer full access to it as they have to reuse the routers, to fix it get ur own router and get full access, it works my friend has did this and it worked, but i didn't as getting new router for 3 months is madness, i will switch to airtel instead...

To whomsoever it may concern:
I have made a payment of Rs. 884 to Hathway Broadband on 12th August 2022 through my ICICI Bank account by Google Pay. The amount got debited from my bank account but it wasn't received by Hathway. Later i had to pay them again to get my account recharged.
Kindly refund my Rs. 884 as soon as possible. Hoping for a speedy recovery.
(Attached image for reference - highlighted one is the failed...

Kindly request to you, we already surrendered modem and paid, all due before,
but i getting daily many calls from 2019 and messages from hathway regarding renewal package,
humble request to you kindly remove my number [protected]and mail from your system, .
we are not interested in poor service company more,
due to public, https://g.page/r/CRx-wNLzK_YTEAg/review
kindly Stop within 2 days, .
br...

Hi Team,

I've got a broadband installed at my home which is a 200 mbps plan yesterday, but the executive came in the evening and took the broadband mentioning that it's the router problem and said that my amount will be refunded( 1097rs)

Now, since yesterday I've been calling the customer care number but there is no response from them.

Kindly refund my amount of 1097 Rs. immediately....

Please stop calling us i already told many caller that the i moved to some other city and i'm not using service but they call me and msg me every day at least 4-5 times its irritating and harassment....

This is my second year for GPTL connection, last year also i was having speed issue, net stop working some times get very slow like 2mbps sometimes in Kbps. I was not going to renew but the GPTL person came to me and request to renew and promised me that from now you will not get problem we have change line and now its fiber line bla bla bla, i was so stupid that i listen to him trust him, now every single day i have to raise complain for...

I have shifted to new place Pudupakkam, Chennai from Zamin Pallavaram, Chennai. Before shifting i have inquired whether the connection can be transferred, but they have told me that they don't have the service in my new place.
So i contacted them to cancel my service. Despite raising the cancellation request, i am receiving more than 10 calls daily for the last 3 months to renew my service. Everytime i have to tell them i have shifted...

I have renewed my Hathway connection by paying 2, 521Rs for 3+1 months offer in the month of May.

I have contacted to the area manager whose contact no given in the message received from Hathway. The manager told me to pay 2, 521Rs for the 3+1 month offer and he gave me Google Pay no of the person name called Chetan and he told me to pay immediately for the fast activation.

I paid the amount and after a month...

My bank account nach debited 570 not any loan plz check my amount refund sir
before the day on 7yh August 2022, there are 1 ACH debit from my account of 570

However i have not taken any loan from there, i haven't registered in your website, but still they have deducted ACH from my account. so now i have registered due to you have deducted 570 rupees from in my account...

My bank account nach debited 570 not any loan plz check my amount refund sir
before the day on 7th August 2022, there are 1 ACH debit from my account of 570,

However i have not taken any loan from there, i haven't registered in your website, but still they have deducted ACH from my account. so now i have registered due to you have deducted 570 rupees from in my account...

Hathway had taken money to install new broad band connection, they have not installed it in assured time. Moreover the manager is not responding to the call. It is very urgent for me for doing job at home. They given fake assurances till get the money. So I need my money back. Please help me to get my money back. And take the action against them to don’t repeat to others....

My internet is offline since 26TH JUNE, 2022. Typically GTPL resolves complain in 48 hour. But when my router stopped working, they are not replacing it or not telling charges/ anything about it via email.

I SAID THAT I WILL PAY RIGHT AWAY IF YOU SEND ME EMAIL, BUT THEIR MAIL TEAM IS DEAD OR TEMPLATE BASED RESPONSE BY BOTS ONLY. Sales team with no identity calls me to pay or forget it.

I have raised so many tickets...